Trusted Agent profile · Birmingham
★★★★★
509 reviews across 2 platforms
110 Church Road, Yardley, Birmingham, B25 8UX, B25 8UX
Dixons Estate Agents's office in Birmingham, at 110 Church Road, is rated 4.2 out of 5 across 509 reviews on two platforms, including 328 Google reviews rated 4.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI received an amazing tailored service from Dixons Yardley. Faye and Zoe were fab from beginning to end. It was an emotional time selling my late father’s property however they dealt with it perfectly, it all just happened in the background. Thank you Dixons Yardley
Thank you Rainbow 40 for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBig thanks to Georgia who had shown us around multiple homes. One of th3 best agency girls I've met, welcoming and warn and really mad this experience a pleasant one. We need more like her ,thanks a lot
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBad experience
I would strongly advise to stay away from dixons/countrywide letting agents from managing a rental property. Especially the Warwickshire office as they would do everything in every opportunity to instruct their own contractors making false allegations of works required on the rental property to make money for themselves. They also hide their complaints procedures when contacted directly and asked about the process and their calls are not recorded so they make things up and completely disregard any instructions given by the landlords. Unfortunately complete professional crooks. They will put all sorts of barriers to raise a complaint and refrain from providing a final response to prevent escalation for their governing body to investigate.
5/5
GoogleSophie Hodgson provided exceptional assistance during the property viewing, and her follow-up was both thorough and efficient. Subsequently, I was introduced to Amber Bennett, who also demonstrated a high level of competence and support. Renting with Dixon has been an outstanding experience, particularly due to the dedicated and caring staff members
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had such a positive experience with Kristina as my lettings coordinator. She was always friendly, helpful, and went out of her way to make sure everything ran smoothly. Nothing was ever too much trouble, and she kept me updated throughout. Thank you, Kristina, for making what could have been stressful so easy!
Thank you for taking the time to share your positive experience with Kristina! We are thrilled to hear that she provided such excellent service and made your experience stress-free. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience with some great guys. After being given the runaround by another very local agent, Paul was more than able to understand our requirements and ensure that his suggested properties were up to the brief. The team at the office were very accomodating and Zoe kept us up-to-date on progress right through till the time we got our keys. All in all, an excellent estate agent who really put their customers first. Highly recommend.
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
5/5
GoogleIt’s been very difficult recently to find somewhere to rent where me and my family feel at home but Amelia has been a massive help in finding us a great place to live. She delivered excellent customer service to me and my wife and was very knowledgeable throughout. Thanks again!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHave been with Dixon’s Yardley around 5 years for letting out my property. I am very pleased with the experience I have had using Dixons and would thoroughly recommend. Excellent team. Very helpful. Special thanks to Amber, Ryan, and Sophie.
Thank you for taking the time to leave us this great 5* review and recommendation Kumar A. Kind regards, Lucy, Customer Relations.
5/5
GoogleBecca was really helpful today and very professional, as I went to go a view a property. Very pleased with her ambition and takes her job seriously. She goes above and beyond.
1/5
GoogleFive stars Reviews dome are fake. I submitted 1 star because the company did not respond to my email they claim it could not be verified. It was removed. They have my photo and email how much more proof do they want? Dixons called me when I was in the Far East and I told them to respond to me by email I guess it was because of the negative review which trustpilot had not published.
Hello Ghulam, Thank you for sharing your feedback. I'm sorry to hear about your experience and any inconvenience caused. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleThanks to Amber Bennett from Dixon's Yardley who has recently helped sort out renting our new home. Very helpful and efficient with everything we had to do. Would definitely recommend using her and this branch to others.
Hi Shaun Darka, thank you for your kind words about Amber Bennett and our Yardley branch. We are delighted to hear about your positive experience and appreciate your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very pleased with the efficient and cheerful Dixons Yardley team, comprising Amber, Ryan and Koren, that I dealt with to let my property in Yardley. They were very professional in arranging block viewings, selecting a high-calibre new tenant, ensuring all the relevant checks were undertaken for both the tenant and the landlord's statutory obligations, and getting the tenancy contract and deposit arrangements sorted. The pace never slackened, I was constantly updated, and the tenant moved in much more quickly than I had anticipated would occur. I strongly recommend Amber, Ryan and Koren and would certainly use them again.
5/5
TrustpilotHannah Yardley, Dixon's office
Hannah, from Yardley offices enabled me to rent out a property in 10 days. She did all the work and kept me informed every step of the way. I would highly recommend her
5/5
GoogleWe would absolutely highly recommend Dixon’s at Yardley, and cannot speak highly enough of Paul he was absolutely brilliant, what a lovely genuine, professional , kind gentleman, he looked after me all the way as l was very nervous about so many viewings and to top the experience off he sold our house in 1 week. Thank you so much Paul and also Grace and Zoe for all of your help.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
TrustpilotNothing but positive to say about Dixons
We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx
5/5
GoogleWe have just sold my father's property through Dixons. Zoe and her team have been very professional, patient, thoughtful and courteous. They communicated well, responded to messages promptly and if they said they would do something, they did it. I would thoroughly recommend them. Many thanks.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a first time renter who was looking to move extremely quickly Sophie, Amber and the team have been fantastic, everything turned around within a week. Great communication throughout all stages of the process, nothing ever felt to much to ask! Couldn’t recommend them more highly!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
TrustpilotGreat advice, got the property sold
They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.
5/5
GoogleHave been with Dixon’s Yardley for around 4 years using their full management service. I am very happy with Ryan and his team. They are very helpful, communicate in a timely manner and with advise as appropriate.
Thank you for your glowing 5* review Bernadette Stratton. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an outstanding experience with Dixons! Specially Amber. They helped us find the perfect property and made the entire process of renting and setting everything up incredibly smooth and easy. From the very beginning, their team was professional, attentive, and responsive to all our needs and questions. Every step was handled with great efficiency and care, making what could have been a stressful experience completely hassle-free. I highly recommend Dixons to anyone looking for a reliable and supportive letting agent. Thank you, Dixons, for your excellent service!
Hello Tajwer, Thank you so much for your kind words and glowing review! We're thrilled to hear that you had an outstanding experience with us and that our team could make the process smooth and hassle-free for you. Your recommendation means a lot to us! Best regards, The Dixons Team
5/5
GoogleFrom meeting Paul at the property, we didn't end up buying, he was professional and courteous. He was interested in our wants and needs, he wanted to help. The property we ended up buying was his choice and as soon as we walked in we knew it was our forever home, nothing through this process was too much to ask. Thank you Paul.PositiveValue
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally helpful and attentive, particularly Amber Bennett and Sophie Hodgson. Got back to me really quickly with any questions and made it a straight forward process, providing any extra help I needed with it being my first time renting.
lacey georgina pkk, thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Zoe and her team. Excellent service from the first phone call to completion. Will definitely recommend to family and friends
Thank you for your thoughtful 5* review and recommendation Islam! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmelia was really so nice and she is a lovely lady. She has doing her job very well and help us get in touch with the landlord about the issue with the cooker from the kitchen. I really recommend her.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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