Dixons Estate Agents Yardley Sales reviews in Birmingham

★★★★★ 5/5

Google

I had wonderful experience with Dixons Yardley , Their letting agent Sophie Hodgson really helped me and my wife in finding the new house for us. We were looking to move into a new house as soon as possible and we searched whole Birmingham to find a nice house. We didn't want to move too far away from our previous house which felt completely impossible at the time. But thanks to Sophie, she did the impossible and found a house in a very ideal place for us. Each and every thing in the new house is according to our requirements. Thank You to Amber Bennet as well as she helped us in finalizing our letting contract. Through out the house search I also contacted other branches of Dixons as well but my experience with Yardley Branch has been the best. I highly recommend them.

Abdul · 24 October 2023

★★★★★ 5/5

Google

I would like to say a big thank you to Ryan and Amber. They have been nothing but kind and helpful. Amber has been so helpful, generous and very responsive when it came to helping me rent a property. She did everything in her hands to help us and allow us to move earlier into the property. She made the whole process so easy and fast I couldn't be more grateful. She was super friendly and professional. I've been searching for a property suitable for me and my family for quite a long time. It was difficult, it involved jumping from one agency to another and becoming kinda hopeless until we met Ryan and Amber. They provided us with the best options that are best suited for our family and I would highly highly recommend them to anyone. Best service by far!

Sara · 24 October 2023

★★★★★ 1/5

Google

I've heard great things about the selling team, wish I could say the same about the lettings team. I rented a property in acocks green last year, and at the beginning of my tenancy, I found vast amounts of webs, dust etc around the property. I asked for them to be cleaned and addressed, to which I had a reply back saying "that's the norm". Ok - fair enough. Fast forward when I gave my notice to leave, I was given a list of things to address before I vacated the property. I find it extremely hypocritical of them to include the removal of dust and webs before I left, like it was actually on the 'todo list' of the things I needed to address. They dismissed my complaints so quickly at the start of my tenancy, and did not solve it at all. Not helpful or considerate at all whatsoever. Why are you expecting your tenants to clean, when you guys don't address it yourself? There were a lot of other issues that I had during my one year stay at that property, and they were too slow in addressing them. It got to a point where I had to get the phone number of the landlords and communicate with them directly. One issue I had took them almost a month addressing, despite my constant phone calls and emails. I was being passed on to so many agents with my issues, I was getting extremely tired with repeating my situation. Lettings team has been very poor in my experience, and will be the last time I deal with them. Very disappointed

MC · 24 October 2023

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Google

David Smith has been nothing but brilliant and fantastic. From our first meeting his advice has been spot-on and we've felt really confident that our mortgage was being well-handled. Throughout the whole process he has been super helpful, going far above and beyond to help us with anything, he's quick to respond, very efficient and straightforward. Of all of the many professionals we have dealt with over the past few months, David was the most competent and proactive. It is also the best money we have spent by far! He has been recommended by family and friends and he did not disappoint. I'm glad to say our mortgage got approved. We wouldn't hesitate to recommend his services to anyone we know buying their home and we are really grateful for the support and professionalism that has been given. Anyone looking for mortgage advise, i would highly recommend once again, David Smith and the team at Dixons Yardley.

Mohammed · 10 April 2025

★★★★★ 5/5

Google

Update; Big shout out to Harry Richards for taking ownership of the major roofing issue at my lett property, he helped provide quotations, regular updates, supported both the tenant and myself until fully resolved. Real team player, thanks Harry. Cara and the team have been superb in helping to lett my house. Very professional and helpful. I would not hesitate in recommending.

Joe · 23 September 2024

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Overall i would highly recommend Dixiobs on Erfington high street as the number one estate agents to go to

Barbara · 9 January 2026

★★★★★ 5/5

Google

Very good experience all the staff are very helpful and polite. My letting negotiator Kristina was always on hand for my questions and providing quick feedback :)

Alex · 15 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with the team at Dixsons, and I couldn’t be more impressed with their service. Zoe, Nathe, Bekky, and Naiomi all played a key role in helping me sell my properties, but I have to give a special mention to Zoe. From the very start, Zoe was incredibly professional, attentive, and genuinely passionate about ensuring the process went smoothly. She went above and beyond to make sure I was always informed and comfortable with each step. Her expertise and dedication made all the difference, and I felt like I was in great hands throughout the entire process. Nathe, Bekky, and Naiomi were also fantastic, always ready to assist and provide helpful advice when needed. The team at Dixsons truly made a challenging process much easier and stress-free. I highly recommend them to anyone looking to sell their property. Thank you so much, Zoe and the rest of the team, for all your hard work and support!

Hamza · 19 March 2025

★★★★★ 5/5

Google

I wanted to express how impressed I have been with both Dixons, and the property that I viewed with Sophie Hodgson. Sophie was very friendly and professional, and answered any questions I had throughout my viewing. The property itself (Woodclose road) was in excellent condition and ideal for a working couple as the property was spacious throughout. Thank you again to Dixons, for assisting us with this viewing, and especially to Sophie.

Ellen · 27 January 2024

★★★★★ 5/5

Google

My experience in buying a property through Dixons was good one. Zoe Powell from Sales was especially helpful and I found Zoe to be very professional, competent and approachable. I can also say that Dave Smith was great in getting me a satisfactory mortgage deal and especially in his own standards of the service he provides, as well as his consideration for his clients. I’d happily recommend Dixons in Yardley and Zoe and Dave in particular.

Yasar · 24 October 2023

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Google

Was looking for apartment to rent and comments from friends was really a let down, but trust me not with Dixons at 110 church road Yardley, very professional in handling matters. Amber Bennett was my letting Negotiator, she was pleasant and great all through the process . The best it all is the update you get which gives you a sense of confidence. I do recommend Dixons anytime. A big thank you

Amen · 28 December 2023

★★★★★ 5/5

Google

amazing team especially Rebacca really help us with everything, handled everything smoothly and professionally. very good experience with the process & team.

Hamayun · 20 November 2025

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026

★★★★★ 5/5

Google

Big thank you to Becca for showing us the house, answering all of our questions and being very friendly to us. Big shout-out to her!

Chau · 21 October 2025

★★★★★ 5/5

Google

I was able to buy my first home through Dixons Yardley, Zoe and the team have made my dreams a reality! From the moment I set foot in the office, I felt seen, heard, and valued. Zoe does her best to provide tailored and bespoke service (she’s a gem). I always felt that I was in safe hands, especially as this was a nerve wracking experience taking these first steps on the property ladder.

Dr · 24 October 2023

★★★★★ 5/5

Google

Needed a house to rent as soon as possible. When I walked into the branch a member of staff was able to help me right away and arrange a viewing for a property on the same day. I visited the property and the agent Sophie Hodgson was polite and explained the process to me as it was the first time I was looking for a place to rent. Very impressed with the service

Akaash · 24 October 2023

★★★★★ 5/5

Trustpilot

Dixon Yardley

What a amazing team, they made my sale very easy and stress free. Staff very polite, friendly and helpful. Becky was brilliant. So glad i used Dixon Yardley to sell my property and would always recommend the Yardley branch. Keep up the good work Dixon Yardley. 💯

Consumer · 6 January 2026

★★★★★ 5/5

Google

Katrina Williams was so lovely inside and out , very helpful and was really friendly. And was very happy to answer any questions thank you .

Paul · 18 September 2025

★★★★★ 5/5

Google

After initially feeling very anxious and overwhelmed about the whole moving process, I now feel completely calm and confident with the next steps for me and my family. Amelia was polite, professional and was able to answer all of the questions me and my husband had whilst viewing a property today. Couldn't recommend this agency more - the level of customer care, from Amelia especially, is next to none. Thank you.

Jessica · 24 October 2023

★★★★★ 5/5

Google

Great, honest, detailed and very thorough assistance from Harry Richards. Harry guided me through the whole process of a dispute in Repairs and Maintenance between landlord and tenant. Called me numerous times for an update and was forever patient. Would recommend Dixons every time!! Thank you Harry much appreciated!

Azeem · 1 December 2024

★★★★★ 5/5

Google

After consideration to potentially let my property I called Dixons as I knew they were one of the more reputable letting agents in the area. I spoke to Sophie on the phone and she gave me a very clear explanation of the process and what I would need to do to ensure I get the best out of it. Would 100% Reccomend

Pickering · 26 April 2024

★★★★★ 5/5

Google

Sophie was really nice and helpful during the show around and responded quickly to all my annoying emails. Holly has also been great at helping with everything paperwork wise and has been really easy to get in contact with both by phone and email. They were both so professional, polite and helpful, would definitely recommend this Dixons!

Sannah · 25 July 2024