Dixons Estate Agents Northfield reviews in Birmingham

★★★★★ 5/5

Google

The Team at Dixons were very helpful through the whole process. They came to assist when we needed help and also kept us in the loop when ever new information was required. To have the reassurance from the team throughout was a great comfort. Thanks to Dale and the team.

Justin · 25 October 2022

★★★★★ 5/5

Google

Brilliant estate agents - flexible, informative and always available to discus various process when it comes to purchasing a property. Always on the case keeping the purchase moving and ready to investigate when there are delays. Again great service. Thank you!

Mike · 8 September 2025

★★★★★ 5/5

Google

ryan smith was very helpful and helped me find my dream home and i’m looking forward to moving in i can’t express how grateful i am i would recommend dixons to anyone who is looking for a property best in the business

Charlie · 23 August 2025

★★★★★ 5/5

Google

The team at Dixons, particularly Claire Middleton and Jan Sturley, were a real help to us when we sold our property. They were very responsive, organised and proactive in dealing with the process. I would recommend them.

David · 25 October 2023

★★★★★ 5/5

Google

Following a recent poor experience with another agent, it was refreshing dealing with Dixons for rental. Tayla was great, informative, good communication and very helpful. Would definitely recommend!

Kelly · 27 April 2024

★★★★★ 1/5

Google

After 3 months of fighting to get our deposit back I am finally free of this letting agent and to advise nobody else suffers with them. Raised on 26th May our washing machine didn't work, took them until 13th July to sort out a replacement. Pressure tactics to get us to sign another 12 months with emails and calls non-stop asking us to sign for another 12 months or tell them that we're leaving when we're entirely within our rights to stay on as a rolling tenancy without them evicting us. Getting the deposit back was an absolute joke, with the 10 days they mention in our tenancy entirely ignored and their "deposit specialist" taking almost a month to tell us anything about if they were taking deductions. At this they tried to claim deductions such as we'd changed the locks without permission, when they had changed the locks when repairing the front door and either forgotten or not taken proper notes on this. Other claims were for cleaning and repairing a curtain rail. The curtain rail they quickly gave up on with my photos of it hanging off when I had got the keys. When we gave up and went through our deposit protection scheme they tried to throw in more previously unmentioned cleaning charges, such as for the carpet when we had moved into a house with an incredibly stained and torn up carpet, apparently not paying all our rent when we had and even more other cleaning charges which were thrown out by the independent adjucation after my extensive records of emails, videos and photographs. Avoid unless you like waiting a ridiculous amount of time for repairs and fighting extensively for return of your deposit.

Avery · 28 January 2024

★★★★★ 1/5

Google

I have signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. They then double-charged me the tenant sign on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and I have been chasing a refund ever since - 2 months now. It also took 1 month and about 5 emails just to have them send me the tenancy agreement and relevant paperwork. They have now charged upfront for 1 year of management fees (tenant paid up front) and I am trying to get this refunded and get out of this 'service' as the minimum term is 6 months. Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I will update this review if anything improves. I had a meeting in person with the branch manager today (5/4/23) and have been given a new set of promises that I will have some money refunded. UPDATE Nov 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager Tim has no clue how this works. I've been asking for 2 months, and have not wasted money protecting a deposit I do not have because they told me to. It's absolutely laughable that I got Dixons involved to make property management easier - it has been the worst experience I've ever had being a landlord. UPDATE Jan 2024 - Dixons refused to return any deposit so that I could continue managing the tenancy myself, so be aware of this. Instead I had to negotiate over a period of months to have the deposit returned directly to the tenant. More recently I have asked for evidence that a right to rent check has been carried out. They have refused this on data protection grounds, even though I an also a registered data protection officer. It has been over a month since my request, and I have tried to follow up since but as usual they are not forthcoming. As my tenant has now ended their tenancy and moved on and they finally have their deposit after months of nagging Dixons, this should hopefully be the end of it. I remain baffled at how much harder Dixons made my experience as a landlord and I wholeheartedly recommend you avoid them as a tenant or landlord. Their copy/paste response to my review was never followed up, I have been in touch with them for over a year now and they have done absolutely nothing in response to this review.

James · 28 January 2024

★★★★★ 5/5

Google

Tayla was very wonderful and highly professional today, she touched on and spoke on all the essential points as regards the property which perfectly satisfied my curiosity and enquiries.

Shola · 28 March 2024

★★★★★ 5/5

Google

We had the delighted experience of staff at Sellyoak Branch, Becky, Claire and Jan you are 3 amazing girls. They have given us 100% help and support every single step of the way after purchasing a property via their branch. I cannot thank them enough and feel so grateful for everything they did to help myself and my husband along the way

Veronica · 2 December 2024

★★★★★ 5/5

Google

I’m happy to have Dixons team especially Jan and Dale who help me to get a nice house, they are very professional, patience and helpful. I’m excited to move new house soon. Thank you Dixons

Joanla · 25 October 2023

★★★★★ 5/5

Google

Amy was very helpful from the beginning to the end of our journey to purchase our first home. Very patient with our endless queations and requirements

P · 27 April 2024

★★★★★ 5/5

Google

Had the best experience when viewing properties to rent. Tayla phoned me thursday morning about a property I had enquired about and although it wasn’t available she took all of the things we were looking for and was very accommodating at letting us view a property the same day. She even sent me a video of the property as my partner viewed but i didn’t manage to make it. Has always been very friendly and quick replying!

Molly · 27 February 2024

★★★★★ 5/5

Google

Sophie Hodgson has helped me get a new property to rent took the time out to talk to us and communicated well throughout.

Richard · 17 January 2026

★★★★★ 5/5

Google

Caitlin and Tayla were both wonderful in helping me secure a new flat. Both were friendly and extremely helpful throughout the process!

Rebecca · 26 June 2024

★★★★★ 1/5

Trustpilot

DO NOT USE DIXONS SELLYOAK- we rented…

DO NOT USE DIXONS SELLYOAK- we rented our house through DIXONS SellyOak for 1 year. Our house was to be managed and agreed regular contact to keep us updated that the house was in the immaculate condition it was given to them. The property was not monitored or maintained there was no contact from the agents or visits undertaken until we complained following a visit to the property. We ended the contract for the tenants to leave at the end of their contract. Another month in our house. We entered the property which took us 5 days to clean with faeces down the radiators and all over the floors. Damaged high gloss kitchen bathroom suite dirt and grime everywhere. The deposits team awarded us £270.00 to replace and repair although they had the cheek to still take their management fees. Complaints are a waste of time it’s just an email process. I would not recommend DIXONS as an agent for renting buying or selling they are useless !!! They don’t look after your home at all they are just happy to make a quick buck - robbers 🤬🤬🤬🤬.

Lisa · 2 May 2025

★★★★★ 5/5

Google

Amazing team Daniella, Tim and David were fantastic in helping me get my desired apartment Ever ready to help with a very positive attitude Highly recommend Dixons Selly Oak all day, any day

Toluwanimi · 25 October 2023

★★★★★ 5/5

Trustpilot

A big thank you to all of the team for…

A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.

Gurjinder · 3 May 2026

★★★★★ 1/5

Trustpilot

Would give 0 star if could

Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.

Pat · 1 June 2022

★★★★★ 5/5

Google

I have just let a property with the assistance of Jessica summers very professional and pushed her self to help me out thank you for the professional service and help

Dawn · 1 November 2025

★★★★★ 5/5

Google

Ryan is a great manager. Very efficient approachable and knowledgeable. Take great care! Highly recommend!

Mengyao · 22 October 2025

★★★★★ 5/5

Google

We are very pleased by Dixons' agent David. He listened and helped with our plight. We had spent months viewing properties and being told we had no credit history and no guarantors with properties. No one listened and offered information on what was needed to settle as new settlers in the UK. Thank you, David Hession, for considering all we had to prove we could rent a property and settle in the UK, something we proved to immigration before coming to the UK and also guaranteed by our employers. You gave us the platform to prove our rights to rent.

Garikai · 25 October 2023

★★★★★ 5/5

Google

We had a really long buying and selling process, with a long chain, one drop out at a very late stage and lots of issues with conveyancers (not the ones recommended by Dixons - others in the chain). Dale chased information, estate agents, buyers in the chain and basically anyone to get the whole process over the line in time. We completed on the very last day possible for 2/5 people in the chain's mortgage offers to still be valid, and while an incredibly stressful process, it was made a whole lot easier by Dale and the whole team at Dixons Selly Oak's commitment to get the buying/selling process over the line that has made it worth it. We are not going to be moving for a while, but wouldn't hesitate to recommend Dixons and the staff there to anyone else thinking of moving. Thanks all!

Ryan · 25 October 2023

★★★★★ 5/5

Google

Just want to say a big thank you to all the DIxon's staff who managed to find a buyer for our family home. Branch manager Claire Middleton and Jan Sturley, who handled the sales progression, were five star in all aspects of their dealings with our family. They kept us informed of developments every step of the way and used their expertise and experience to guide us through the process with the minimum of stress. They are both first class professionals at the top of their game and I can't thank them enough.

Lawrence · 25 October 2023

★★★★★ 5/5

Google

Have used Dixons Selly Oak twice; first to purchase our house in 2017 and second to sell it in 2022. Felt very well supported in both occasions from the team including Sales team, Mortgage Advisors and Sales Support. We had a tricky situation in our sale with pressure from both buyer of our property and vendor of property to be purchased and the team at Dixon's went above and beyond to assist in getting both over the line. I am grateful for their hard work ans would happily use them again in the future.

Ciccone · 25 October 2023