Dixons Estate Agents Moseley Sales reviews in Birmingham

★★★★★ 1/5

Trustpilot

I currently rent with Dixons (hopefully…

I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.

Yassemin · 14 June 2019

★★★★★ 5/5

Trustpilot

I was Viewed a property by Miss Amelia…

I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.

DEAN · 29 March 2024

★★★★★ 5/5

Google

Purchase a property with Ian as my mortgage advisor. Fantastic service and brilliant to work with! Thank you again

Natalie · 25 October 2023

★★★★★ 5/5

Google

Recently had a new boiler installed in the property and was managed by Dixons. Communication was great and problem reporting was easy. Would like to say a big thank you especially to Gina Neves who was brilliant as always in sorting out issues with property.

Muhammad · 27 February 2024

★★★★★ 5/5

Google

I don't usually write reviews but here goes: Dixons provided us with an excellent valuation service, and then, when we decided to put our house up for sale with them, their brilliant marketing and sales team lead to the quick sale we needed. Thank you.

Frances · 26 October 2019

★★★★★ 1/5

Trustpilot

Gone down hill have been a landlord…

Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them

Susan · 5 March 2020

★★★★★ 1/5

Trustpilot

Refund

The worse estate agents to deal with

Anj · 13 August 2025

★★★★★ 5/5

Google

Kitti from Dixons is amazing agent. Very helpful and patient to explain everything to us.

克里斯 · 25 October 2023

★★★★★ 5/5

Google

The Dixons team was really helpful during the entire process. Always responded to my inquiries and explained everything very well. As a tenant, I would definitely recommend Dixons Sales and Lettings Agents.PositiveResponsiveness, Professionalism

Gheorghe · 25 October 2021

★★★★★ 1/5

Trustpilot

I had a viewing but .....

I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....

Bahman · 23 March 2022

★★★★★ 5/5

Google

I recently did my remortgage with Zaman and what can I say! he did me a great job found me the best price and made the whole process stress free for me with regular updates, fantastic customer service I recommend to all.

Mohammed · 26 October 2018

★★★★★ 5/5

Google

Samar zaman was fantastic. We used him for our remortgage and not only did he save us money but he made the whole experience stress free. We would highly recommend him and will no doubt use his services again in the future.

Rebecca · 26 October 2018

★★★★★ 1/5

Trustpilot

Not a trusted letting agency

Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.

Peter · 14 October 2021

★★★★★ 5/5

Google

From beginning to end of buying a property in Moseley they were friendly and helpful. Every person I dealt with was lovely. They stood out among other estate agents and certainly made us feel welcome in our move to this area.

H · 26 October 2018

★★★★★ 5/5

Trustpilot

Tracy and Hayley at Dixons Willenhall…

Tracy and Hayley at Dixons Willenhall are brilliant.

Craig · 30 May 2025

★★★★★ 4/5

Google

The team at Dixon's really helped with providing me with advice on renting a house in the area, fee's and what to look for in a property for my price range. Would definitely recommend to friends

Anna · 25 October 2020

★★★★★ 1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?

Saphire · 8 October 2020

★★★★★ 5/5

Trustpilot

Jess found me my perfect property and…

Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.

Customer · 5 September 2024

★★★★★ 5/5

Google

We recently were able to rent a house through Dixon's. It has been a smooth experience. The agent who helped us out with everything was very kind and professional. Rojan did an amazing job!PositiveResponsiveness, Professionalism

Hana · 25 October 2020

★★★★★ 1/5

Trustpilot

Holding deposit Scammer

Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.

Muhammad · 28 September 2024

★★★★★ 1/5

Trustpilot

Terrible Service AVOID

Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.

Landlord · 5 March 2022

★★★★★ 5/5

Google

In 16 years of renting I don’t think I’ve had a better experience than Tamika. Helpful, professional and kind. I would absolutely recommend their services.PositiveResponsiveness, Quality, Professionalism

Eleanor · 10 January 2022

★★★★★ 5/5

Google

We currently rent our home via Dixons (Moseley) and are extremely happy with the quality of service they have provided as our estate agents. Service is courteous, friendly and helpful, and staff respond quickly to queries. Strongly recommend.

Tom · 26 October 2018

★★★★★ 1/5

Trustpilot

ERDINGTON Branch

Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .

Zaighum · 9 January 2024