Trusted Agent profile · Birmingham
★★★★★
303 reviews across 2 platforms
59 Alcester Road South, Birmingham, B14 7JG, B14 7JG
Dixons Estate Agents's office in Birmingham, at 59 Alcester Road South, is rated 3.8 out of 5 across 303 reviews on two platforms, including 122 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Kings Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI mortgage my home 2 years ago and re-mortgage this year. Monika Hajkova were very helpful and professional advisor. Thank you Monika.
Thank you for this great review. It is great to read that Monika was very helpful. Kind Regards, Sarah
5/5
TrustpilotI recently dealt with a young lady…
I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.
1/5
TrustpilotDo not rent from Dixons!
Do not rent from Dixon! I am currently suffering because of their lies. When viewing the property, Amber (Yardley branch) assured me certain issues would be fixed. She then called.me to say they had been. As soon as I moved in I realised she had lied. The shower floods and the kitchen has a leak which is now flooding the floor. It has been 2 weeks since I reported it, still nothing from countrywide. Avoid Dixon, Countrywide and save yourself future hassle.
5/5
TrustpilotDixons - Bearwood
Dixons - BearwoodThe service provided by Dixons estate agents in Bearwood was second-to-none. Really happy to have found Aaron! From the start we could tell he was very knowledgeable and as first time buyers he has been very helpful in each stage of the process. Would highly recommend his services to anyone!
5/5
TrustpilotExcellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
5/5
GoogleAhmreen, Amelia and Emily could not have been more helpful and understanding through my house-buying experience. This was especially valuable as a first-time buyer.
5/5
TrustpilotDixons, Yardley are AMAZING
Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on trackThese guys are as cool as cucumbers and won't let you downEstate agents get a bad rep. These folk are bucking that trendI cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley
5/5
TrustpilotSuccessful journey
Dan, Vicky & Rich were very helpful along our journey to our successful move.Anything we didn't understand they explained it to us.Thankyou so much
1/5
TrustpilotAvoid renting from them!
Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.
5/5
TrustpilotSarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!
5/5
TrustpilotThank u to Sarah and the team at Dixons…
Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison
5/5
GoogleBrilliant service! Monika, the Consultant, guided us step by step through the whole remortgage process. She was very patient, despite hundreds of questions from us, and always with a very positive attitude. She managed to sort out for us a discounted soliciors’ fee so after our new bank refunded us the whole original amount, we had extra £150 in our pocket. We would highly recommend her service!
Hi Graznya Thank you for your 5* review. It's great to hear that everything went so well for you with your re-mortgage. Excellent news that Monika managed to save you another £150 as well! Kind regards, Chris
5/5
TrustpilotYardley branch outstanding
Used the Yardley branch to sell our property. We started discussing possibility of selling about 6 months ago but still had reservations as we hadn't decided when we wanted it to go on the market. Faye from Yardley branch was amazing, she kept in touch with us regularly and when we were ready to sell, she made the whole process so easy for us. Naomi from the same branch arranged viewings and she was so friendly and professional. We ended up with a serious buyer within 3 days of the house going on the market. Faye and Naomi are definitely an asset to the Yardley branch.
5/5
GoogleVery good service no sale no fee worked very well for me when my first sale fell through during Covid i was happy to let Dixsons have a second go that was sucsessfull. Would reccomend them.
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotDisgusting service
I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties
5/5
GoogleFirst time buyer. Had help from Ian Walker who gave expert advice all the way through and made it a really simple process. Would recommend for anyone who wants support through the purchase process.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful service if you are a buyer...made an offer on a house for the full asking price and they didn't even have the courtesy to call me back to tell me I had been outbid...I found out that the house had been sold on the Rightmove website. Only interested in making as much money for their fees as possible, no customer service at all.
Dear Miss Meddings, we apologise that you did not hear back from Dixons in relation to the offer you made on 20 The Woodley’s, I am currently looking into why this has happened, the member of staff that dealt with your offer was new and had just started with us, whilst we train our staff to follow a strict offer to sales process sometimes it can go wrong, the matter has been picked up. As a customer we value your opinion and want to provide the best customer experience for both buyers and sellers. At Dixons we work on a fixed fee for our customers whilst we aim to get the best price for our sellers we operate a fair service to ensure that it comes from the best possible buyer. If you would like to discuss this further please do not hesitate to contact the branch. Kind Regards, Branch Manager
5/5
TrustpilotDixons Yardley
Dixons Yardley I sold my late mom’s property through this Dixons Branch and have to say that the sales team - Faye, Zoe & Naomi have been absolutely amazing throughout the whole of my experience, very friendly, caring, approachable as well as completely professional - it has been a real pleasure & I would totally 100% recommend!! You are top notch assets to the Branch - thank you so much.
1/5
TrustpilotI will now tell you my experience…
I will now tell you my experience regarding this agency. Husband and I moved in a property in 2020, I was pregnant back then with my first kid. 2 weeks after we moved, the boiler broke. We immediately contacted the agency and let them know, pleas note, a boiler broken is an urgent matter as we had no hot water or heating. They sent a dude that said that thing was older than his kid and he's shocked regarding the state it is in. Well the landlord then asked another guy to come and check it out, dude took 2 more weeks to come and fix it. I spent 3 weeks in total, pregnant and ready to pop, without heating and hot water. Had to boil water on the stove and wash myself like that. We said, whatever, after getting it finally fixed, we minded our own business and didn't bother them with anything else....even started fixing stuff ourselves because we knew we won't get a reply.Well a month ago, we reported rodents and a leak....a LEAK in one of the bedroom, which again please note it's an urgent matter. Reported both and we are still waiting for a reply. We all left the house to visit parents outside the country and surprise surprise when we came back the whole house was covered in rat/mouse poop and pee. During this time, I kept sending them emails regarding these issue....nothing....they only send back automated messages that "oh we tried to contact landlord" or "we are sorry landlord didn't answer, we'll keep you updated". Right.... When I called the guys on the phone was mocking me that "oh, you guys never seen a rat or had one in the house?". Really? You're telling me, that I should just accept the fact that there is a rodent going crazy in my house and made me throw good food because you couldn't get bothered to bring someone to kill it.... I won't even being the leak in the discussion, when something is labeled as "urgent" and you take over a month to fix that issue...that's not an urgent matter then. Please avoid this agency, they don't care about you as a tenant and won't help you out with the issues you have. They are very fast to send renewal contracts with 3-4 months before your tenancy contract expires and email you every day until you make up your mind and even call you, but won't do anything if you contact them with a problem.
1/5
TrustpilotBIRMINGHAM DIXON IS RUDE AND NOT RESPECTFUL
RUDE AND UNWELCOMING START TO BIRMINGHAM I spoke to a women from Dixons Estate Agent who was very rude and abrupt and super unhelpful. I contacted Dixons Estate Agent a few days ago regarding a property and never heard back, so I decided to call up today and get an update. The women who had delt with my call was being very rude, did not let me speak about my query and cut me off. She was highly disrespectful and then hung up. I am very disappointed with the service provide by Dixons Estate Agency, they are very rude to there customers, do not seem to want to help resolve query’s and seem think very little of the customers.I would not recommend anyone to go to this estate agents as they do not seem to help.
1/5
TrustpilotI have found that Dixsons are not…
I have found that Dixsons are not honest when I tried to book a viewing for a property they added on Zoopla on the 10th of February 2022 I asked for a viewing at the same time the property was put on the market they said they will be in touch they will open the viewing next week but to my surprise they phoned me back on the 11th of February the next day and told me that property has been sold but they are still advertising the property for sale I think they are cheating there sellers by selling the property's to the people they know while receiving back handers and not allowing people to view in oder to keep the offers low for there private cliants I would no longer buy or sell a property with Dixsons nor would i use there services as a letting agent they are a very corrupt estate agency.
5/5
TrustpilotThe team at Dixons selly oak have been BRILLIANT!!
The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire.They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.
5/5
TrustpilotExcellent service throughout by Ilan
Excellent service throughout by Ilan, Georgia and all the team. Even though the process was hit by the pandemic Ilan and Georgia were patient, helpful and supportive and we’re very grateful. An excellent team who we recommend highly.
5/5
GoogleAlex the mortgage and protection consultant has been incredibly helpful throughout the process. He has been willing to answer all my questions and has been a great guide from the beginning, which has been particularly useful as a first time buyer. Alex has made the whole process a lot simpler and smoother than I was expecting it to be.
Thank you for the great review! It is great to read you benefited from the passionate and personal service provided by Alex at Dixons in Kings Heath branch. I will make sure i share this review with Alex and everyone involved at the branch. Best wishes in settling into your new home.
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Tell us what you need and we'll put you in touch. Dixons Estate Agents Kings Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
