Dixons Estate Agents Erdington Sales reviews in Birmingham

★★★★★ 5/5

Google

Gina is a great property portfolio manager. She keeps me informed of the progress all the way through and her emails/calls are always informative and timely.

I · 29 November 2023

★★★★★ 2/5

Trustpilot

Poor, agressive service

I used the Birmingham City Centre branch.All started well. We had the valuation done by a very professional agent who told that we could achieve X price on the sale of my flat and would probably sell within 2 months.We had an offer of 15k below asking price and a different agent (Ian) who now handled our case was very annoyed that we wouldn't accept that and implied that the flat had been overvalued. Once we had an offer at asking and accepted it, it turns out that he had told every viewer that due to a 20yr doubling clause in the lease that the flat would be difficult to buy and require a deed if variation, but no problem as I had apparently agreed to pay for this in full myself, even though I didn't agree to this at all. This eventually cost me a grand total of £6k in solicitors and admin fees to our freeholder.We spoke to other people who had sold in the building recently and they said that they hadnt required a DOV. At every stage Ian was very illusive and hard to pin down to facts, whenever a hard conversation needed to be had he suddenly had people arrive to 'collect keys' or he would have to run off for a photoshoot leaving the call. Genuinely some of the most hostile and agressive customer service I have ever received in my life.The buyer then after THREE MONTHS decided to change lender and solicitor (the solicitor that Ian had personally recommended) on Ian's advice and he had not consulted me about the change at all, blaming me for everything he could. It honestly felt like he was working for the buyer and not me.All in all, extremely poor and hostile service. It improved dramatically after Ian mysteriously left the branch and his role was taken on by someone else who was able to give the buyer a push, that is the only reason I tacked on a second star.

Tom · 15 August 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Becca was professional, responsive . Highly recommend!”

Joe · 30 October 2025

★★★★★ 5/5

Google

In past few months, we interacted with many letting agents. Everytime we are in discussion, we faced some or the other issue, but i would say with dixon our process of renting goes as smooth as possible. Adam and Hassan from dixon done their best and were too clear and supporting that because of them the complete process goes so smooth. I really want to thank them and recommend to anyone looking to buy/rent. Thankyou..

Neha · 25 October 2023

★★★★★ 5/5

Google

Me and my partner have just rented out a two bed house with dixons and we are very pleased with the service so far, were looking to stay here for as long as possible. We have spoken to Adam and Hassain both very pleasant agents who have made the entire process easy for us and less stressful. Would definitely recommend this company to anyone who is wanting to rent for the first time. Thank you

Sabrina · 25 October 2023

★★★★★ 5/5

Google

Great service definately worth paying for a high street estate agent. Dixons were great at getting me the asking price I wanted for my property, they arranged lots of viewings and even after the sale chased things through for me. In particular Sarah Blair was outstanding in helping me. I felt that the money I paid was worth it for the service as I was looked after throughout. Thank You

David · 25 October 2022

★★★★★ 5/5

Trustpilot

Dixons.Sutton New Road Erdington.

Dixons.Sutton New Road Erdington.Highly recommend them. We have used Dixons a number of times in the past along with my son both sale and 2 purchases. Excellent service. On this occasionWe have purchased a property from them. Nothing was too much trouble. Re Viewed when ever we needed to. And any questions were answered quickly. As this property purchase went through. Sarah Blair was superbWith calming the situation and managing the difficult problems raised at times.Sarah Blair is a credit to Dixons. Very professional and understanding. Thanking all staff too. All dedicated to an efficient service not only for their clients but for their clients purchasers. Well done.

Linda · 31 March 2021

★★★★★ 5/5

Google

I had a good experience with Dixons Teyneil is very hands on everything I totally recommend this agency.

Muhonja · 28 March 2024

★★★★★ 5/5

Google

2 months ago Nadia and Shannon have been absolutely amazing. Nadia is an angel in person above and beyond her work ethics. Found me a property in next to no time ,can't recommend these ladies enough. Great team ,I couldn't be more happier.

Ticiana · 11 January 2022

★★★★★ 5/5

Trustpilot

I have just rented a property with…

I have just rented a property with dixons selly oak. Jaia has been lovely and helped me throughout the whole process making it easy, answering my questions in details everytime. Thank you Jaia, really appreciated

Faiza · 30 November 2024

★★★★★ 5/5

Google

From the day we met Charlotte she was warm, knowledgeable and sympathetic to our position in selling my parents home of 66 years. The whole team kept us informed every step of the way. Answered any queries efficiently and effective. I would thoroughly recommend Dixons Estate agent in Erdington. Thank you for your outstanding service. Diane Spring.

Diane · 25 August 2024

★★★★★ 5/5

Google

Moving back to Brum from London was daunting prospect, but Raza was really helpful and supportive. And made finding a property really smooth.

Nic · 2 May 2025

★★★★★ 5/5

Google

Danielle was amazing. Clear and efficient from start to finish. She was always available or got back to me quickly to help with any part of the process of buying my house. Herself, along with the countrywide conveyancing team ensured a quick completion time. I would highly recommend.

Sarah · 25 October 2020

★★★★★ 1/5

Trustpilot

I approached Dixons with the…

I approached Dixons with the unfortunate belief and opinion of being a highly reputable leading hight street brand able to produce a property market appraisal local to the Dixons branch. Upon meeting the particular agent; Ricky Reynolds of the Warwick Road, Acocks Green, Birmingham B27 6RG, branch, I was very disappointed with the lack of market knowledge presented. Moreover, I felt a very disconnect to facilitate the customer needs. I still await after three weeks for them to produce a market appraisal and sellers fee proposal, after chasing them a second time, I feel it should be up to the branch to follow up their own enquiries and customer leads. It is a big shame on Dixons such a national brand and to also learn Ricky@Dixons is a branch manager - responsible for letting down potential custom and the company’s name going down the drain. Sorry - but their are plenty of other company’s who are greatly obliging and pro to their name. Time is precious for all and not following up from your own execution of home visits, then I would suggest a further rigorous solution to qualify inquiries is in need. Henceforth, at the Acocks Green branch, I would consider, vast training is required. For all other potential customers reading this; if you are requiring a greatly improved service, always try the neighbouring competition of estate agents on Warwick Road.

Dipak · 30 August 2020

★★★★★ 5/5

Trustpilot

Well done Halesowen

Would like to thank Matt Till From Halesowen Branch wholeheartedly for his attentiveness and understanding during a very difficult time whilst we were going through our move during last few months. Due to the virus everything took a lot longer than normally would but he ensured that all involved were advised often and he never failed to follow up and to keep us informed. Would highly recommend him and the rest of the team. We sold two properties at the same time one a deceased relative and our own personal home for which only really interested parties came to view and both sold in 2 days.Everything ground to a halt which was very stressful but in return to some normality the attentiveness if Matt Till assisted greatly in us achieving completion on both which enabled our purchase to complete too. We are now happily settled after a very difficult 6 months

Maureen · 6 August 2020

★★★★★ 5/5

Trustpilot

Successful and happy

We had a very unsettling and difficult time whilst selling a deceased persons house prior to and during this pandemic.Matt Till and the others we dealt with in Halesowen branch were exemplary under these difficult circumstances. They introduced suitable buyers to view In the first instance and we sold within 24 hours. All was going well until lockdown and the furloughing of staff - at both the estate agents and solicitors. This for us was extraordinarily difficult to deal with both emotionally and practically as everything took 3 months longer than originally expected.Matt’s assurences were invaluable and once normal service resumed he constantly contacted the conveyancing services on our behalf to avoid any further delays and instantly advised us directly to do whatever was necessary to assist the process. I would not hesitate in recommending Dixon’s branch at Halesowen. Thank you Matt Till 😃and team

Maureen · 17 July 2020

★★★★★ 5/5

Google

We received the best service from Asad at Dixons. He maintained professionalism from the start and insured we were kept well informed throughout the process. Asad delivered the best outcome for us and we are truly grateful for his service. I will most definitely be recommending him to friends and family.

Irfan · 28 October 2024

★★★★★ 5/5

Trustpilot

We instructed Dixon’s to assist us in…the sale of our property

We instructed Dixon’s to assist us in selling our property . From start to completion we received fantastic support and updates on our sale . The whole process was completed in less than 10 weeks . Dixon’s professionalism shined through with their negotiating skills and sales experience . We would like to say a great big thank you to Darren , Daniel , Jodie , Harvey and Tom for making our moving experience stress-free

Nick · 12 October 2021

★★★★★ 1/5

Trustpilot

Just dont do it

This company cannot even get the basics right took a week to get s floor plan done only for it to bear no resemblance to our house second floor plan took three days again no resemblance to our house then had the cheek to say it was our fault because we didn't check it disgraceful

Mr · 27 September 2025

★★★★★ 5/5

Google

Danielle Robinson is highly recommended by me. Her service was swift and efficient, and she made sure I understood what I was doing every step of the way. I could always get in contact with her easily, and she made my house buying process a quick and painless one!

Carmen · 26 October 2019

★★★★★ 1/5

Trustpilot

DIXONS HALESOWEN

Avoid using the mortgage service at Dixons Halesowen. Dixons itself, great, but Bal signed us up to an insurance we told him we didn’t require and we are nearly £1000 out of pocket because of it and apparently it’s ’not his problem’ when we spoke to him about it.I really hope he doesn’t do this to other people but have no doubt this will happen again. The stress this has put us under is awful, especially being heavily pregnant. Please be careful guys and ensure you always have someone with you to witness conversations. The company have dealt with it terribly and we are now in this horrible situation. No remorse or apology from them. Disgusting.

R · 12 November 2024

★★★★★ 5/5

Trustpilot

Dixons Estate Agent ~Erdington

Dixons Estate Agent ~Erdington We would like to start off and thank our special team in alphabetical order:Charlotte ,Ewelina,Sam and Sarah....without you guys this sale would not have happened.Team provided us with an excellent service. We had initially registered with another agency and in the months they had our property, we had to chase for updates. That particular company did not make us feel that we were priority. 18 weeks and no result Dixon’s team were SO different. We had updates from get go. Every viewings set up, we got email and text messages. We knew who was going into our property and the outcome. They made us their priority.There was a constant communication with Sarah, she was the glue ~ our SUPER glue. She was our point of contact from point of sale agreement. She kept the communication going between us, our recommended solicitor and buyer. Assuring and guiding us. All the staff knew the status of our sale it shows the level of their excellence, their professionalism and passion for their job.We could call anytime and felt free to do so. It really felt like nothing was any trouble. Everything ran really smoothly from initial conversation,going on the market to sale.We are really happy with the level of service received by our girls listed and would recommend Dixon’s Erdington Branch to anyone if you want an easy, efficient, professional and honest service. Keep up with the fantastic job guys. We really appreciated all your hard work.Mr and Mrs Balfourth

Gloria · 4 September 2019

★★★★★ 1/5

Google

Applied for a property same day it was advertised via telephone. Lady took my details and advised viewings would take place following week as tenant was still living there. Following week came, no contact made so I tried several times to contact the office. Never any answer. Next thing you know property has been let. Poor/lack of communication, I don’t appreciate my time being wasted.

Anji · 29 December 2023

★★★★★ 5/5

Google

Danielle provided us with sound mortgage advice, Exceptional attention to detail and always with the highest level of customer service. The process was quick and painless and Danielle kept us informed at every stage. We would highly recommend Danielle for anybody seeking mortgage advice.

Steve · 25 October 2020