Trusted Agent profile · Birmingham
★★★★★
499 reviews across 2 platforms
1 Sutton New Road, Erdington, Birmingham, B23 6TJ, B23 6TJ
Dixons Estate Agents's office in Birmingham, at 1 Sutton New Road, is rated 4.2 out of 5 across 499 reviews on two platforms, including 317 Google reviews rated 4.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleVery professional team updating us on a regular basis every step of the way of the process of the sale Friendly informative girls always ring you back when they said they would I would highly recommend Dixons to sell your property 10 out of 10 for customer care
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHands down best letting agents in Birmingham. House viewings have been a pain, going from one unprofessional estate agent to the next. Until we met Raza from Dixons. He was so knowledgeable, friendly and interesting to talk to that we ended up just talking to him for a while after the viewing had finished. Most important he was really honest with us and it felt like we could trust him. 10/10
Thank you Lennart for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to Recommend Danielle Robinson for all the help she offered during the process to buy our House. Danielle was always reassuring and answered all my calls and responded to my messages. To be honest, from the very first contact we had, she has been absolutely patient and empathetic. 5 stars.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIf you’re looking for a team that goes above and beyond, treats you with respect, and delivers results with a smile, Sarah and Dixons Erdington team are second to none. Highly recommended! 👏 …
Thank you for the amazing review! We are grateful for your kind words and are thrilled to provide exceptional service with a smile. It's our pleasure to work with such fantastic customers like you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe worked with Danielle from Dixons Estate Agents Erdington for almost a year through two house offers until we found our new home. Danielle was a pleasure to work with, she guided us through the whole unfamiliar process from offer to completion, answering any queries we had quickly and effectively, and making us feel like we were always a high priority.PositiveResponsiveness, Professionalism, Value
Thank you for your superb 5* review and kind comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisgusting Company! - AVOID!!
I Wouldn't even give this place 1 stars!They are the rudest estate agents iv had to deal with (Selly Oak Branch), iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!
5/5
GoogleProperty manager, Gina Neves is very good and always made sure any issues I had in the property was sorted. She always sent me an email to update / follow up. She is really very helpful.
Zainab Ibrahim thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFake electrical certificate was given when bought a house through Dixons in Yardley
Bought a property through Dixons has a first time buyer and even decided to use David Smith for my Mortgage and I can say what a lovely man he is, he did all the hard work and running around, kept me updated at all times right until I had my house keys so thank you to him, will definitely be using him again and recommending him to all. When initially putting an offer on the house, I felt when it came to the price Zoe was playing on the fact I really liked the house and wanted it and so games were being played and I ended up paying £5k over the asking price which I really regret because when moving into the house, I found so many problems. When I spoke to Zoe about dodgy Electric work with a fake certificate given, she ignored it and said she can't do anything, even thou the person who sold the property is well known to Dixons. Highly advise everyone to paid and get a survey completed and not just rely on the Bank to theirs. Elite Properties LTD is the company that's sells house through Dixons with fake electric certificates.
5/5
GoogleI would like to say a big thank you to Danielle who made buying our first home a breeze! She sorted everything from start to finish, ensuring it all went smoothly and made it so easy. Having her help was so valuable! I was really worried about fitting everything in around a busy work schedule but she handled everything and kept me up to date the whole way. Thank you again!!
Congratulations on the purchase of your first property. The Dixons team in Erdington aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Best wishes in settling in to your new home. Kind Regards, Sarah
5/5
TrustpilotHolly was a star
Holly was a star, really helped with my renting process and kept me up to date with everything that was going on. Would highly recommend
5/5
GoogleAs a first time buyer i go to DixonsI wanted to buy a flat, service was nothing but absolutely superb and will recommend Sarah and Denise for helping me to through the process. I found the staff really friendly and always ready to help. Thank you so much Sarah for the excellent service.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleRaza was a big help moving me and my partner into our first home together. He is a pleasant and polite man.
Many thanks Joseph for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would definitely recommend Dixons Estate agents. Also say a big thank you to Teyneil McPherson for her service .
Thanks Estelle for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy first time buying a house alone was a bit scary,my brother recommended Danielle Robinson,she was very friendly and professional ,she went through the whole process,explaining everything , answering all my questions,she arranged my mortgage and guided me every step of the way and always got back to me if I needed to speak to her.Thankyou Danielle for everything,I would definitely recommend Danielle Robinson.
Wonderful to read Carol that you had a fantastic experience with our local Dixons team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleExcellent service by Dixons on the sale of my property. Especially from Louise and Sarah at the Erdington branch. They kept me informed at every stage and answered all my queries throughout the sale I would recommend using Dixons for there services and price.
Thank you for your kind words about our services at Dixons! It was a pleasure serving you and we're thrilled that Louise and Sarah provided excellent service throughout your property sale. Thanks for recommending us based on our communication and pricing. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHaving never used a mortgage advisor before, I was pleasantly surprised at how valuable their service can be! Danielle has been absolutely amazing and I don't think my purchase would have completed this quickly without her help! Not only has she found me a great mortgage product but she has chased my purchase from start to finish. Great mortgage! Great rates! Great experience! Thank you Dani!
Hi Nadia, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Danielle and everyone involved at the Dixons branch. Many thanks, Lucy.
1/5
TrustpilotDixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.
5/5
GoogleHad a swift, professional and very friendly experience with Nadia and Shannon, which came as a breath of fresh air after 2 months of house hunting with other estate agents. The process was super straightforward and simple, and now we have found a home that ticks all the boxes! Thank you Nadia and Shannon!! ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe received outstanding service from Sarah Blair and the team at Dixon's Erdington when selling our house in the area. They were highly efficient, effective and responsive at all times. Their guidance was consistently clear, open, honest and accurate. They were also always friendly and a helpfully calm & reassuring influence during throughout the transaction.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleOverall, Dixons have been great. Admittedly, they took on my house when there was a bit of a downturn in the market and I lost a little faith at the time, but as they know their area like the back of their hands, they worked the phones and got me some very good viewings, which ultimately led to a final sale. Very happy that I felt comfortable with manager Sarah when she came to see me; and her outstanding staff have kept the ball rolling on my sale. Thank you team, your many accolades are very much deserved!
SAMMY GOULBOURNE thank you for your lovely review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Dixons Erdington's services to sell our house. They are a very professional estate agents. The house was sold within the first week. Also their mortgage adviser Danielle was very good, always available to sort out any problems no matter how big or small. Overall excellent service, would recommend to anyone looking to sell their house or organise a mortgage.
Thank you Semone for your glowing 5* review of our Dixons team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleGreat service, knowledgeable and supportive staff. Special thanks to Sarah who went the extra mile to get us over the line
Many thanks for the fantastic 5* review Shani. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with Dixons was really good. Sarah kept me informed with everything during my exchange and really pushed for my confirmation date. I’d most definitely recommend 👍 …
4/5
GoogleDixons Erdington Estate has been extremely helpful during my property purchase, especially Sarah Blair which communicated well each step of the way and her expertise will be highly appreciated. The process took longer than expected due to unforseen circumstances however the Dixons team provided a high quality service.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
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