Connells Birmingham City reviews

★★★★★ 1/5

Google

Thank God I'm rid of their services. Incompetent, lying and rude throughout the year. High staff turnover, inexperienced and generally unpleasant. The odd few decent staff are extremely busy and are overwhelmed. A fair few have moved over to competitors as should tenants and landlords.

Umar · 25 October 2023

★★★★★ 5/5

Google

I recently took a property from connells, the service was great and special mention to John for helping through the process. Would recommend

Nibras · 4 December 2024

★★★★★ 5/5

Google

Been dealing with John D and he’s been an absolute gent to deal with. From the start of the process he’s been very helpful and informative with all the processes etc. First impressions: thought he was the manager because of his character and knowledge about everything…

N · 20 September 2025

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Google

Shaney was excellent. From taking due care and attention to my circumstances, Shaney acted with professionalism and integrity and helped me to secure a property which fit my budget and needs. Highly recommend she gets a raise! Great person!

Hina · 28 January 2024

★★★★★ 5/5

Google

John was extremely helpful with the process of viewing the property, he was also very communicative and helpful even outside office hours.

Michael · 11 November 2024

★★★★★ 1/5

Google

If I could give a minus score for this firm, I would. I have been in correspondence with Connolls since January 2024 to get a matter resolved with a property that they are supposed to be managing. Unfortunately, I have been constantly fobbed off and been given excuse, after excuse, as to why they cannot progress. It's very apparent that they just do NOT care about the property they manage and the surrounding community. One thing for sure, I will never use them for mine or my family's property portfolio.

S · 27 May 2024

★★★★★ 1/5

Google

Please look for some other option because they make you cry for every single thing and also very unprofessional. They expect you do everything and drop their commission in the pocket on time. Thank you to manager for being very rude and shennay, Lilly. Apart from the house key (renting) I received nothing and I have been begging for information but staff working here just don't care. I'm just running in a circle from here to property management and from there to estate agency just for tenancy agreement but they are all saying we are working on it.

Captain · 27 May 2024

★★★★★ 5/5

Google

We had a great experience with this agency. They handled everything very quickly and were always available when we needed them. They found us a perfect property, exactly what we were looking for. We’re really happy we chose this agency and highly recommend them.

Alireza · 20 September 2025

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Google

Highly recommend Connells Birmingham John Dodd was excellent and very responsive and proactive. Would use them again without hesitation

Damon · 4 December 2024

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Google

Awful service. We’ve been told initially that we will be assessed on a combined income basis where this is always the rule and once the background report returned they said we failed and they assesed on a combined income basis even though we met the requirements. When I had a word with them and once they escalated all of a sudden we’ve been approved. Also for 15 days they were liying about where the keys of the apartment are and they were saying that the key are around some neighbours. Zero communication and awful customer service. They re advertised the apartment without any notice and not even one apology.

Anna-Maria · 27 April 2024

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Google

Callum at Connells Birmingham looks after my rental property for me. As an overseas landlord I need reliable and expeditious service, I get that from Callum and his team. Keep up the good work.

Paul · 27 February 2024

★★★★★ 5/5

Google

I was in close contact with Shennay Jones from Connells during my rental process in the UK. She helped me to understand the letting regulations in the UK along with the rental processes. Renting in the UK for the first time can be quite frustrating when you are new to the country. It is always a good idea to work with someone who is an expert in nativating in such systems where an ordinary person may not be so familiar with. Thanks Connells and Shennay.

Hülya · 28 March 2024

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 5/5

Google

Thanks John for help me to get this apartment, is really nice I like it !

Yasiel · 4 December 2024

★★★★★ 5/5

Google

Benjamin was extremely knowledgeable and explained all processes clearly and concisely. The process to move the property onto the market was simple and well explained by the attentive team.

Tom · 27 April 2024

★★★★★ 5/5

Google

Sarah Rose was super knowledgeable and professional. Could not recommend her enough. Best estate agent I’ve ever used, really goes the extra mile and gets you all the information needed to find the right deal for you.

Chloe · 25 October 2023

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022