Connells Birmingham City reviews

★★★★★ 5/5

Google

I had a really positive experience with Connells thanks to John. From the beginning, he has been approachable, professional, and always willing to help whenever needed. I had lots of questions, and John took the time to answer them clearly and patiently. His communication was prompt and reliable. It’s rare to find such a supportive and professional agent, and I truly appreciate all his efforts. I’ll definitely be recommending John to others in the future. Wishing him the very best of luck ahead. Thank you again, John, you’re simply amazing 🤩

Abdul · 20 September 2025

★★★★★ 1/5

Google

This agency is an absolute nightmare to deal with. We are students and they scammed us for £600. At first, they promised that we could secure accommodation by paying upfront. After taking our money, they suddenly changed their story and said we now needed a guarantor because they had a “better offer.” Not only did they mislead us, but they also refused to refund our money when we asked. We have all the proof of payments and conversations to back this up. Connells completely took advantage of students and left us without accommodation or our money. Their behavior is dishonest, unprofessional, and exploitative. ⚠️ Avoid this agency at all costs. Trust is everything in housing, and Connells showed us they cannot be trusted. #scam#fraud#help#students#avoidthisagency#worst

Dev · 8 September 2025

★★★★★ 5/5

Google

I'm really impressed by the service I received from Callum. He literally rented my flat out within 24 hours. He said he thought he could find a tenant quickly but that was lightening fast! He even worked late to get everything done. I've also found him very pleasant to deal with and professional. Highly recommend - thank you Callum!

Emma · 1 September 2025

★★★★★ 5/5

Google

Hello, Connells has provide us with a wonderful flat, specially Henry Edwards who was the person in charge of our transaction, from the first day everything was very smooth, we didn't even need to wait that much, considering some agencies takes a lot of time with the process. I am happy to say that it was the easiest thing I've ever done. Even after we moved, Henry is been a great support with all our needs. Connells is a top agency.

Zack · 17 December 2024

★★★★★ 5/5

Google

We recently relocated to Birmingham and were under a tight deadline to find a rental home. JOHN was incredibly professional, knowledgeable, and supportive throughout the entire process. He answered all our questions promptly and thoroughly, making sure we understood every detail. His dedication and calm approach turned what could have been a stressful experience into a smooth and efficient process. My husband and I are truly grateful for his outstanding service. We highly recommend John to anyone seeking a reliable and professional agent. Thank you, John, for helping us find our new home in Birmingham! 😊

Rabaa · 4 December 2024

★★★★★ 1/5

Google

Too bad I have found out the comments after we have rent through this agency. All of them are right, the staff are extremely terrible. Our main contact Nikita, have stood us up for property viewing And even on the move in date they promised, they changed the time to collect the keys 45 mins before the appointment. We have to collect the keys at 16:30pm on the same day and kept us waited for an hour before we can have the key the documents we needed. While we were waiting, Nikita don’t even bother walk out a check on us. She email us back in the office while we were sitting a waiting outside. Even worse, after we collect the keys, the fob for maintenance is not even for the building, car park pass missing, mail box key missing and the flat is a complete mess. And went back to their office next day, and they say this is not their responsibility to check over on the flat, is their contractor! This is the fourth day for our move in, and we still can’t have them. We have chased them forever serval time, and they call us back a say this is not their responsibility as well! We have speak with our new neighbours, and they let us know the previous tenant have let different people lived in the flat before, so the flat inside is a completely mess. So, for both landlord and someone looking for place to rent. AVOID CONNELLS!!! They are never sorry for their poor management and none of these are their responsibility!!

Cindy · 10 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Google

I recently had the unfortunate experience of working with Connells Property Management, specifically the Birmingham Branch, and I feel compelled to share my story to warn future clients. I bought the property and rent it out through Connells for more than 6 years. It took me too long to leave. First and foremost, be wary of their tenant sourcing practices. The previous tenant vacated without paying their last month’s rent, and the current tenant has viewed timely rent payments as more of a suggestion than a requirement. There were multiple occasions of late payment, including two consecutive months of missed rent. If you’re looking for peace of mind regarding your income, this might not be the right choice for you. Additionally, the quality of the inventory report was less than satisfactory. Many damages to the property were not documented, leading to a frustrating experience when attempting to resolve issues that should have been caught from the outset. As for the key return process, it’s been a real adventure! The current tenant returned only one key, and after persistent follow-up over a month, I’m still left without the second key. Communication seemed to be a challenge for the local branch, and I’m still waiting on a resolution.

Fred · 3 October 2024

★★★★★ 5/5

Google

I recently rented a flat through Connells, and Nikita was an absolute star throughout the process. She handled everything with great professionalism, promptly replying to my emails and addressing all my concerns. Her efficiency and friendly demeanor made the entire experience smooth and stress-free. I truly appreciate her dedication and would highly recommend her and Connells to anyone looking for a reliable and supportive agency.

Saboor · 4 December 2024

★★★★★ 5/5

Google

I highly recommend Jack Speed as a mortgage broker. He was super efficient and professional throughout the whole process. He always found the best way to support me as much as he could, and swiftly responded to any questions or concerns I had. He also had a huge patience to explain all the terms and conditions of the product in a clear and understandable way. He made the whole experience stress-free and easy. Thank you, Jack Speed, for your excellent service!

Joe · 27 February 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

I dealt with Michael Swords who listed…

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 5 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Google

Shockingly poor excuse of a Letting Agent. Was sent a WhatsApp video of a property by Shennay and sent several messages to her to view the property that were completely ignored! Eventually got to view the property 2 days before they wanted us to move in..... unbelievable. Property was overpriced and had a bad smell among other faults and has since been advertised with another agent. Avoid these clowns!

James · 27 May 2024

★★★★★ 1/5

Google

If there was anything less that one star I would give Connells. Everyone in this company is a professional liar, worst of them Callum whose aim is to intimidate clients.First of all Connells and their landlords do not manage their flats and they will tell you it’s not their duty to make sure their flat are fit for human habitation. The contract you sign is a joke and Connells encourage their landlords to act illegally. They rented me an apartment with a bed bug infestation, when I notified them they did nothing for days. Bed bugs bit my son and I had to spend £600 cleaning the filthy apartment, which the landlord left a mattress stained with urine in the second bedroom. I decided to break my tenancy early because I couldn’t take it anymore, and they still had the nerve to charge me almost a months rent, to make it worse they attempted to blame me for damages I didn’t cause in the house. The landlord also refused to refund me for cleaning the dirty apartment. Every apartment Connells manages is a dump. If you rent with Connells lawyer up.

Esione · 23 August 2025

★★★★★ 5/5

Google

Used connells for the sale of my property, the new manager Ross was polite, efficient and nothing was too much of an issue. Ross made sure the sale was completed without complications and frequent updates were given and reassurance from start to finish. Thank you for all your help and support it was much appreciated during the usual stressful process of moving home Thank you

Leanne · 27 May 2024

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

I want to thank Connells and especially my agent, Nikita Baker, for their outstanding service in helping me secure my new apartment. Nikita was incredibly professional, supportive, and efficient throughout the process, guiding me step by step and ensuring everything went smoothly. Highly recommend Connells and Nikita for anyone looking for exceptional assistance!

Migara · 4 December 2024

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Nikita Barker from Connells estate agents Birmingham was helpful throughout the entire rental process. She always kept us posted and went above and beyond to ensure that everything was in place. Her friendly demeanour along with her professional expertise definitely made the entire process smooth sailing for us. Thank you Nikita!

Afroza · 4 December 2024

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025