Connells Birmingham City reviews

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Google

Highly recommend Connells Birmingham John Dodd was excellent and very responsive and proactive. Would use them again without hesitation

Damon · 4 December 2024

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Google

Awful service. We’ve been told initially that we will be assessed on a combined income basis where this is always the rule and once the background report returned they said we failed and they assesed on a combined income basis even though we met the requirements. When I had a word with them and once they escalated all of a sudden we’ve been approved. Also for 15 days they were liying about where the keys of the apartment are and they were saying that the key are around some neighbours. Zero communication and awful customer service. They re advertised the apartment without any notice and not even one apology.

Anna-Maria · 27 April 2024

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Google

Callum at Connells Birmingham looks after my rental property for me. As an overseas landlord I need reliable and expeditious service, I get that from Callum and his team. Keep up the good work.

Paul · 27 February 2024

★★★★★ 5/5

Google

I was in close contact with Shennay Jones from Connells during my rental process in the UK. She helped me to understand the letting regulations in the UK along with the rental processes. Renting in the UK for the first time can be quite frustrating when you are new to the country. It is always a good idea to work with someone who is an expert in nativating in such systems where an ordinary person may not be so familiar with. Thanks Connells and Shennay.

Hülya · 28 March 2024

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 5/5

Google

Thanks John for help me to get this apartment, is really nice I like it !

Yasiel · 4 December 2024

★★★★★ 5/5

Google

Benjamin was extremely knowledgeable and explained all processes clearly and concisely. The process to move the property onto the market was simple and well explained by the attentive team.

Tom · 27 April 2024

★★★★★ 5/5

Google

Sarah Rose was super knowledgeable and professional. Could not recommend her enough. Best estate agent I’ve ever used, really goes the extra mile and gets you all the information needed to find the right deal for you.

Chloe · 25 October 2023

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 4/5

Google

I mostly used the city centre branch, and I have been pretty happy with the help I had from them. I worked mostly with Jack (mortgage advisor) and Harry (senior sales), and they both help me out. The only reason I downgraded Connells to a 4/5 is because you cannot get them on the phone on their general number, which is a pain.

Edward · 4 December 2024

★★★★★ 1/5

Google

Connells Birmingham City branch is a complete let down an unprofessional….giving wrong information, not picking their phone maybe thei phone lines need sorting out. They said that they would refund my money in 10 days but its been 3 weeks and still they haven’t. If there was a negative points system then they would be getting a rating in that. Don’t ever deal with this branch…you will regret it

Sneh · 25 August 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 1/5

Google

My pregnant girlfriend has now been hospitalised twice due to the stress that this agency and mainly Joe has caused her, and has injured herself in the unsafe property, we will be taking legal action. I urge you not to use Connells. I would also ask you to look past the 5* reviews about Joe and Terri in-particular, these are fake reviews by their friends due to receiving so many poor reviews. Joe and other employee's have even left reviews themselves, see Joe Fletcher's review - 5*'s for example! This is not glassdoor, employee's should not be leaving reviews about themselves and this is a conflict of interest and against Google's guidelines. Firstly Joe is a bare faced liar, he is patronising and is rude at viewing stage, rushing you around the properties with the excuse that he has a clashing viewing and has to go, in my view to make sure you don't spot the maintenance that needs doing, leaks etc, that he later claims he informed you about and you were fine with it (yeah right!), he then hands over to Terri who ignores emails and also lies about the condition of the property. We are still waiting for all the works that were promised to be completed before move in and further problems that have happened since... 6 months down the line! Connells and their staffs rude attitude are making my pregnant partner extremely unwell and when calling the agency to complain, Joe and Terri lied to the person that took our complaint and made up a story up about my girlfriend so it looked like they had done nothing wrong and somehow she was in the wrong. I am now having to deal with a deeply depressed girlfriend, which is worrying as could harm the pregnancy, also living in an apartment that needs ongoing maintenance and nothing is being done causing further stress. We saw a house that we wanted to buy last week but decided against putting an offer in because guess who the agency is... yes that is right.. Connells. AVOID this agency.

G · 25 October 2022

★★★★★ 1/5

Google

Enquired about apartments that are on rent. Viewed the property with Ella. After viewing both properties on Tuesday, I decided I would come back on the Wednesday at 3pm with all documentation and finalise everything. Ella was super professional when showing the apartments, however things took a turn. I have been messaging her over the past 2 days requesting some information. Unfortunately no contact back. Having looked on the website, the apartments have now been snatched up, I can appreciate the apartments would have gone super fast, however communication would have been great. Even if the apartments have been secured from someone, Ella could have still informed me and maybe even tried to find me another place. Would I use connells again? I don’t think so. On the search again for the perfect property, definitely going elsewhere. Must be the younger generation, customer service is clearly not at the top of Connells list.

Davina · 25 October 2022

★★★★★ 5/5

Google

I have to award Joe Fletcher and his team five stars for outstanding service. The specific property transaction was somewhat perculiar in its complexity, and with the added burden of a tight timescale, had every chance of falling through at the last minute. However, Joe did not allow that to happen. Whilst most managers would delegate the admin to staff, Joe himself (the myth, the man, the legend) got stuck into the detail, communicating swiftly and frequently with me, even after office hours. Joe and his teams professionalism and dedication throughout the process was absolutely fantastic. Not only was everything done with thoroughness, but with a personable and friendly approach, even to the point of Joe himself, stepping outside of his offices to guide me into their location. I would heartily endorse and strongly recommend Connells Birmingham to manage all aspects of the sale, rental or purchase of your property.

Benron · 25 October 2022

★★★★★ 5/5

Google

Connells have managed property for me for almost a year now and I've always found them professional, efficient, and helpful. I would happily recommend them to anyone looking to rent out property in B5 central without the hassle of doing it yourself. Connells at Birmingham City branch has great letting Team specially Joe Fletcher & Dori. Joe has been excellent right from the start of Marketing property and then to carry all paperwork/technical/Legal Stuff. Joe has been friendly & efficient answering all my queries regarding Gas safety checks/co-ordination with tenant etc even when I was abroad holidaying so great service.

Kawa · 25 October 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024