Connells Birmingham City reviews

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Google

Very happy with the Connells team at Great Charles Street Birmingham. Dedicated support from Harrison through the Sales process - visits, offer negotiation and the liaison between solicitors to get to completion. Always had a backup when my key contact was unavailable so they were able to take my queries and handle messaages seamlessly. Would recommend to anyone as a Sales agent for your property.

Liz · 3 October 2024

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Google

I had a wonderful experience with Connells when purchasing my amazing apartment. Harrison, one of the estate agents, was incredibly helpful from the start of my search right through to completion. He demonstrated extensive knowledge of both the market and the properties we viewed. He was patient in answering all of my questions, making himself available when needed and he even assisted with some correspondence with the sellers to move things along. While buying property can often be daunting, Harrison’s dedicated support made a big difference.

Lea · 7 May 2025

★★★★★ 1/5

Google

Over “two and a half years” ago, I paid a holding deposit to Connells in Birmingham City Centre for renting a flat. They initially asked for my card details directly, which was concerning. When I refused, they provided a link for payment. Despite paying the deposit, I was informed days before my move that the flat was no longer available. And my deposit has not been returned since then!!, and my emails have gone unanswered. Moreover, I was dismissed when I visited the agency in person. This distressing experience has shown me their lack of integrity and poor customer service. I strongly advise against doing business with this agency.

Mahdi · 29 November 2023

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 5/5

Google

Honestly such a great agency! Super quick with everything and always easy to reach. They found us exactly the place we wanted and made the whole process stress-free. Really happy we went with them!

Reza · 20 September 2025

★★★★★ 1/5

Google

I have been trying to call for months. When I was lucky enough for someone to answer they told me that they were going to check availability and call me back. Of course that never happened. At last someone pay attention, sent me through WhatsApp some videos. I replied immediately. Then ask me for all the required documents, I replied immediately. Then the told me that in a couple of days I would have my confirmation, all this through WhatsApp. Nothing happened. I wrote back, asking, 5 times during 2 weeks... Never got an answer. Denigrating service

Joaquin · 25 October 2023

★★★★★ 1/5

Google

The Connells agent who was supposed to assist me ceased communicating and attempted to convince me that I had overstepped by reaching out to her via WhatsApp on her personal phone number. It's important to mention that she made initial contact via whatsapp on her personal phone number, and would message me outside working hours without setting any communication boundaries (I did not know this was her personal phone number) Furthermore, this same agent had made promises to provide me with videos but ultimately didn't follow through, and ignored my emails. If you're looking for a similar experience, I would advise considering their services.

Michelle · 25 October 2023

★★★★★ 1/5

Google

Connells is my first priority when they provided good service 2 years ago. Joe Fletcher & Aisha performed very good in communication. However, when I contacted them in June this year, they have changed team members and services are extremely bad. Service fees have been deducted from the tenant’s 1st month rental fee but service are very bad. Arranged Check-out inventory showing only the cleanliness but nothing else for your inventory itself, tracing Connells about the inventory itself but never had replies. They recommended a cleaning company, we paid and that’s all. Nothing can show they have completed the cleaning work, and no receipt for it, tracing with Connells but never got any replies.

CP · 25 October 2023

★★★★★ 3/5

Google

We used to rent our city centre apartment with them. Most of the time they've been very good, helping sort out little crises with maintenance on the apartment, but recently the service has been a bit average. We informed them we were selling our house and moving into our flat to live, but we still got unpleasant reminders to become licenced landlords with Birmingham city council "or else". As we told Connells we were no longer planning to rent out the flat, it was disappointing to continue to get the (?threats) / ? reminders. Today we travelled into the city to inspect the flat only to find they have misplaced the keys, and only remember retrieving one (of 2) sets of keys from the last tenants.

Michael · 25 October 2023

★★★★★ 5/5

Google

Dori was a dream! So so helpful and lovely and made the whole experience easy. It was my first time renting on my own and Dori was wonderful. I will only be using Dori for any rental properties from now on!PositiveResponsiveness, Quality, Professionalism, Value

Livvy · 25 October 2022

★★★★★ 5/5

Google

Callum is great and very helpful ! He really did help me to sort out my flat, was very patient and efficient.

Margaux · 6 August 2025

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Trustpilot

Birmingham Great Charles Street

What can I say I had an absolutely amazing dealings with connells in Birmingham. Dori was brilliant from start to finish and was the kindest, friendly person I’ve had the pleasure of speaking to. I could not fault a single thing about her. She is so passionate about her job and executed it with perfection. Would highly recommend her. I used the Birmingham branch based on Queensway great Charles street. She is a credit to the company 10* on everything. Thank you Dori for everything

Leigh · 4 March 2022

★★★★★ 1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

★★★★★ 5/5

Google

Jack was really great. Helped my parents all the way and kept things clear and simple. Honest and friendly advice. Thank you!

Wahid · 27 April 2024

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 1/5

Google

Poor service, dishonest practices, and zero accountability. Their communication is abysmal, and dealing with them is frustrating. Be very careful before renting any property from this agency.

Aiyaz · 8 November 2025

★★★★★ 5/5

Google

I was selling one of my properties in Birmingham. I had listed the flat and initially I did not have a great experience as the person I had initially dealt with started off very enthusiastic but failed to provide any communication to me and I had to keep ringing them instead of them ringing me. I dropped the price of my property which I think always increases the number of people interested. Olivia Williams was the person who stood out when I was dealing with everyone. She responded to my phone calls, emails and kept me in the loop regarding what potential buyers thought and who would be the most reliable buyer. She also physically went to the buyer's house and confirmed all the identity checks and funds personally then phoned me to say it had been done. I think the thing that make Olivia stand out was that she took responsibility for the sale and personal responsibility for all communications with me. I think the important character trait I saw was that if Olivia said she was going to do something, she would confirm that it was done either by email of phone call. I didn't have to wonder whether the task or job had been left up in the air. I don't like loose ends. As a property investor, portfolio landlord and busy surgeon, I am receiving information constantly regarding so many things. I think it's important that I am not chasing people but they are coming back to me even if the news in not what I want to hear! At least I know where I stand. Amber was another person did the viewings of my property so I don't want to miss her out. It's easy to start enthusiastically, but to succeed in property, it's important to have persistence, determination and complete detailed communication which will always be inconvenient to the either the agent or vendor or buyer. However, Olivia took responsibility of the situation and that's why I gave her a 5 star review.

DrMarkSheldon · 9 January 2022

★★★★★ 5/5

Google

Amazing, fast and reliable experience with this team. Interacted with Louis mostly and he was fantastic- great communication & resourceful informations were passed. Highly recommend the team.

Ayoola · 3 November 2025