Trusted Agent profile · Birmingham
★★★★★
2,124 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,124 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Centrick Birmingham is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Centrick Birmingham won The Negotiator Awards in two years, most recently 2024.
Negotiator Awards winner in two years: 2024, 2015.
2024 2 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2015 1 Gold The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication from Centrick
Centrick helped my partner and I secure a great Birmingham city center flat. Neve Tydemanhas has always been very nice and punctual and kept us in the loop every step of the way.
Thank you for leaving us a 5-star review! We will be sure to pass on your feedback to NeveKind regards, Centrick
1/5
TrustpilotPOOR MANAGEMENT
Centrick are an awful company, can't visit our Nephews as the lifts are constantly broken. Our family are paying out lots of money for a poor service.
Dear Hayley, We apologise for the issues that your family have experienced and the effect that this has had on both residents and visitors. In order for us to look into this further, please could you email customerservice@centrick.co.k with the property details? Many thanks, Centrick
5/5
TrustpilotI have received good customer service…
I have received good customer service from Ryan
Hi wilson, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Ryan. Kindest regards, Centrick.
5/5
GoogleCentrick helped us in the recent sale of our flat. All of the team, especially Andy and Richard, were extremely helpful and I would recommend Centrick to anybody looking to sell or let a property. Thanks again!
5/5
TrustpilotConcirage at orion building.
Concirage at orion building.Kamran and Lucus are amazing people,they are helpfull and doing a fantastic job
Hi, Shafiq. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Kamran and Lukasz. Kind regards, Centrick.
4/5
TrustpilotGood call advisor gave me the relevant…
Good call advisor gave me the relevant information I needed. Was super helpful and really polite!
Hi, Ozman. Thank you for taking the time out to write this review. We will ensure your feedback is passed on. Kind regards, Centrick.
1/5
TrustpilotAbsolutely dreadful
Absolutely dreadful, paying a traffic warden to go round for more money as they cannot accommodate a ‘short term’ building work, lift always broken and no effort to help in anyway, useless firm
We're sorry to hear about this experience, we're passionate about customer service and would like to help you resolve this issue. Please could you email customerservice@centrick.co.uk with your property details so we can ensure the correct team handle this for you urgently.Kindest regards, Centrick
5/5
TrustpilotMarwan the axium concierge he does a…
Marwan the axium concierge he does a good job maintaining my packages. Professional at all times，helpful and joyfull
Hi Zhaoyuan Liang, thank you for taking the time out to write this review and for your kind words regarding Marwan. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotExcellent service and efficient…
Excellent service and efficient communication!
Thank you for leaving us a 5 star review! We really appreciate your kind words, Kind Regards, Centrick
5/5
TrustpilotMarwan thank you for your good work at…
Marwan thank you for your good work at the Axium.
Hi Ysong, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Marwan. Kindest regards, Centrick.
5/5
TrustpilotMarwan helped me from the day I moved…
Marwan helped me from the day I moved in. He is very understanding and always does his work with a smile. So friendly.
Hi 管思琪, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
4/5
Trustpilotmy first time be a tenant in uk
Good experience. The staff are just great. He have always helped me if I've any confuse . He are friendly and always willing to do what he can for you.
Thank you for leaving us a 5 star review!
5/5
TrustpilotKiki helps me a lot regarding solving…
Kiki helps me a lot regarding solving the issue of the invitation key within a short time.
Hi Ke Ren, thank you for taking the time out to write this review. We will ensure your feedback is passed on to Kiki. Kind regards, Centrick.
5/5
TrustpilotI had a booking today with Quentin and…
I had a booking today with Quentin and he was helpful, professional and helped with my application process for more clarity
Hi Nwaka, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
GoogleI would not recommend any property which is managed by this agent. We have had a series of issues since moving in all of which have not been addressed. Specially an issue with another owner who has decided to turn their apartment into and Air BnB. We have random people turn up at various points. In the beginning 20-30 people partying, smoking weed and keeping us up till the early hours of the morning. We have been targeted by the owner as we try to keep a tidy home, taking out rubbish, she has reported us. She lets another individual use the car park with a gigantic van that takes up too much room making parking a struggle. Of which that individual also parks his van on my drivers side so I cannot access my vehicle. With the apartment being let as an Air BnB, she can have three vehicles in at anyone time despite only having one space. The Lady also knows we are a gay couple so it feels very much like she is making our life’s difficult because of this. She has also had a large religious family stay who complained to the other neighbours that there was a bad vibe. We hadn’t even spoken to them. All of her Air BnB guest constantly leave the fire exit open and as she gives the lift code to so many people, we really do not feel safe in our own home. We truly feel harassed and Centric couldn’t care less. We have e-mailed, called and visited the office multiple times all to no avail. It is simply disgusting service. Even trying to get a new fob for the property took weeks. The real centric simply don’t care (despite their professional appearance) unless you’re new business. Avoid at all costs.
1/5
TrustpilotFive weeks and a few days on...
Five weeks and a few days on...One lift still NOT working.Sick of FALSE PROMISES about rent ing here.The rubbish was horrendous and piled high.Has been removed today, for now...
5/5
TrustpilotAmin at Centric Team was very helpful-a…
Amin at Centric Team was very helpful-a prompt solution to my problem and friendly communication.
Hi, Kate. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Amin. Kind regards, Centrick.
5/5
TrustpilotGood
Received a prompt and helpful response to my issue from Amin and was resolved successfully.
Hi, Nilushi. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Amin. Kind regards, Centrick.
5/5
TrustpilotReview
Namrit always replies to emails in a timely fashion. Seems like she genuinely cares about the issues at hand.
Hi Jasraj singh, thank you for taking the time out to write this review and for your kind words regarding Namrit. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotNancy (Solihull Office) was brilliant…
Nancy (Solihull Office) was brilliant throughout the process! Enthusiastic and very professional - really knew her stuff and always kept us informed throughout.
Hi Linda, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Nancy. Kindest regards, Centrick.
1/5
GoogleThey are so unprofessional, and not good company. Since they take to manage our building never did something on time
Hi Abdulrhman, we're sorry to hear about this experience. We will try to contact you as soon as possible to discuss this further. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
5/5
TrustpilotAmazing service
Amazing service and excellent care for the property. The concierge was was helpful and always present, special thanks for Marwan
Hi, thank you for taking the time out to write this review and for your kind words regarding Marwan. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotThey are well trusted
They are well trusted, well ready to help for the viewing good in agreement and well patient, am happy to get connect to them. Thank you mr Quentin Lee
Thank you for leaving us a 5 star review!
5/5
TrustpilotQuentin Lee
Quentin Lee, was super helfull, so gentle, he helped us a lot with the process with our house and was always avaliable to help us with our question, I'm so glad it was him
Hi Irina, thank you for taking the time to leave us a review! Best, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Centrick won Bronze for Block Management Company of the Year and Bronze for Property Management Department of the Year at The Negotiator Awards 2024, and 2 other industry awards since 2015.
