Trusted Agent profile · Birmingham
★★★★★
2,124 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,124 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Centrick Birmingham is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Centrick Birmingham won The Negotiator Awards in two years, most recently 2024.
Negotiator Awards winner in two years: 2024, 2015.
2024 2 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2015 1 Gold The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotNice to talk with o Zoya
She actioned everything I ask d of her
Hi Barbara, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Zoya. Kindest regards.
5/5
TrustpilotThe company is so amazing
The company is so amazing. Quite helpful and professional too. Thank you all thumbs up to Lewis Campton
Hi Tendai, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Lewis. Kindest regards, Centrick.
1/5
TrustpilotWish there was less than 1 star as they…
Wish there was less than 1 star as they definitely would have got that! Absolutely shameful company that doesn’t know how to manage anything let alone a building! Avoid at any cost!!!
Dear Lana,We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on both residents and landlords. Following the resident’s association meeting on the 22nd May all residents should have received an update via the newsletter on Friday 26th May, we will continue to send this bi-weekly to all residents to help keep everyone informed of progress. Our priority is to ensure that the building is safe and secure and we’d like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
5/5
TrustpilotFriendly and helpful service delivered…
Friendly and helpful service delivered promptly.
Hi Rob, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotWould like to appreciate Monica…
Would like to appreciate Monica (current care taker) andbMarcos (precious caretaker here) and who tried their best to keep estate in tidy.
Hi, Lam. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Monika. Kind regards, Centrick.
1/5
TrustpilotCentrick hasn't done anything
Centrick hasn't done anything. MH maidstone, the building has gotten worse under the management of CENTRICK PROPERTY Management. Waste of time so far. Waiting to see if they will pull it back.
Dear Lucia, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
2/5
TrustpilotQuite happy about the flat but the…
Quite happy about the flat but the agent are really slow to answer. Trying to fix an issue, contractor has been booked but still not here after a week.Wish we could have quick and reactive answer for important issues.
Hi there, we're sorry our agents are extremely busy at this time of the year. However, we take customer care extremely seriously. Can you please send more details to customerservice@centrick.co.uk so we can have further knowledge on your issue? Best, Centrick
5/5
TrustpilotI have been dealing with Shyleigh
I have been dealing with Shyleigh, she has been absolutely lovely and very very helpful Would definitely recommend :)
Hi Sophie, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Shyleigh. Kindest regards, Centrick.
5/5
TrustpilotThe house is still in good condition
The house is still in good condition. We enjoy staying here.
Hi Mugove, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards, Centrick.
5/5
TrustpilotThe staff
The staff; Lucas, Nide, Berni, Adriana, Frie, Cosmin, Mark and Lee are amazing and are always happy to assist at anytime.
Hi, Ndubuisi. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Lukasz, Nida, Berni, Adriana, Frie, Cosmin, Mark and Lee. Kind regards, Centrick.
1/5
GoogleTerrible and absolutely unprofessional management. Several safety and theft issues have occurred in multiple buildings managed by them and they have been unresponsive and ignorant with their handling, despite being pressured by multiple tenants for these issues to be sorted.NegativeResponsiveness, Professionalism
Hi Stephy, We're really sorry to hear you feel this way about your experience with us. We'd really like to look into this for you but if you could email customerservice@centrick.co.uk with your property and personal details, we can investigate further. Kind regards, Centrick
5/5
TrustpilotQuentin helped me with the viewing and…
Quentin helped me with the viewing and gave information about the application process. He assured a speedy move as I need the property in a week's time.Great service.
Hi Dani, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotAnita Coles
Anita Coles demonstrated excellent communication and resolved my issue promptly
Hi Anthony, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Anita. Kindest regards, Centrick.
5/5
TrustpilotGreat service ,fast results
Reply very quickly , matters are sorted very fast Great service
Hi Sonya, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards, Centrick.
5/5
TrustpilotHad great experience with centrick team…
Had great experience with centrick team and more specifically Shyleigh who was very professional.
Hi Nasrin, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Nasrin. Kindest regards, Centrick
5/5
TrustpilotNamrit quickly sorted out an issue as…
Namrit quickly sorted out an issue as soon as I reported it. Kept me updated throughout. Thank you
Hi Sanjay, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Namrit. Kindest regards, Centrick.
5/5
TrustpilotFast response
Fast response and problem solved in short period
Hi Siu Lun Wong thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
4/5
TrustpilotHelpful manager and prompt service
In general the company showed attentions to matters and issues and responded to mails. In my specific case, the manager managing my building was great and supported on sorting issues.
Hi Julia, thank you for leaving us a 4* review. We will be sure to pass on your very kind words to the team. Kindest regards, Centrick.
5/5
TrustpilotMarwan the Axium concierge helped me…
Marwan the Axium concierge helped me during my stay at the Axium professional service thank you
Hi 威夷 刘, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Marwan. Kindest regards, Centrick.
4/5
TrustpilotDid what I asked with speed & efficiency
Hi Susan, thank you for leaving us a review! We really appreciate your kind words. Kindest regards.
5/5
TrustpilotSince Marwan started working here he is…
Since Marwan started working here he is a good man very helpful and polite does his work and beyond centrick has hired a good concierge for the Axium
Hi 王郁钧, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
4/5
TrustpilotI found Anya and her colleagues on the…
I found Anya and her colleagues on the front desk to be very polite, pleasant and willing to go above and beyond to assist with my enquiries.
Hi Marlon, thank you for taking the time out to write this review and for your kind words regarding Anya. We will ensure they are passed on. Kind regards, Centrick.
2/5
GoogleReally bad at posting money to your account quickly and you have to constantly chase them
Hi charlene, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you based on your name. Kind regards, Centrick.
5/5
TrustpilotGood service!
The renting service was all digitalized and very smooth with Centrick. With the help from their consultant Quentin Lee I was able to to secure a place before I actually arrive, which helped a lot during our relocating process.
Thank you for leaving us a review! Best, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Centrick won Bronze for Block Management Company of the Year and Bronze for Property Management Department of the Year at The Negotiator Awards 2024, and 2 other industry awards since 2015.
