Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFast service
Centrick was the first company I used for finding an apartment to rent. Mollie helped me with viewings and sent over documents to sign very quickly and I am extremely happy with the service I received. She also answered all the questions I had regarding the property and explained the process thoroughly.
Riham · 20 August 2021
Agent replied · 10 June 2024
Hi Riham, Thank you for taking the time out to write this review and for your kind words regarding Mollie. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotReally helpful
Really helpful, quick response to my question, sorted quickly and professionally by Anita coles
Susan · 30 September 2024
Agent replied · 23 October 2024
Hi Susan, thank you for leaving us a review! We really appreciate your kind words and will be sure to pass them on to Anita. Kindest regards.
★★★★★ 5/5
TrustpilotEmployee
The experience with the employee named Vamsi rachamalla is amazing. He is kind and helpful.
Sai · 14 September 2024
Agent replied · 23 October 2024
Hi Sai, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotKiki really went out of his way to help…
Kiki really went out of his way to help me with my parking ticket and got it sorted for me.
Richard · 21 June 2024
Agent replied · 24 August 2024
Hi Richard Kaye , thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Kiki. Kindest regards, Centrick
★★★★★ 1/5
GoogleI tried very hard to solve my issue with number of your staff. However, my call and email were ignored.
I'm disappointed with your service as I was your customers for many years.
Daniel · 13 September 2023
Agent replied · 11 June 2024
Hi Daniel, we're sorry to hear about this experience. We are looking to contact you today based on the name you have provided. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotVery helpful staff
Zohra at Centrick helped me a lot answering questions and sorting out things raised before/after my move-in. This 5 star is for both Centrick to let me have comfortable place to live, and all the help she did to me. Thank you!!
Tom · 8 December 2022
Agent replied · 10 June 2024
Hi Tom, Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass your kind words onto both the team and Zohra.Many Thanks Centrick
★★★★★ 1/5
TrustpilotBeen waiting for a reply for weeks
Been waiting for a reply for weeks. No one answers the emails I’ve sent. They manage our property and they have never sent a bill which we need for tax purposes. Absolutely joke if a company
Janice · 20 June 2023
Agent replied · 10 June 2024
Hi Janice, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details and your contact details? A member of the team can then contact you to discuss this further. Many thanks, Centrick
★★★★★ 5/5
TrustpilotThanks Georgie :)
Soon as let was agreed, nobody really wanted to help us. Sent afew emails and nobody got back to me however Georgie replied in the Birmingham branch and really answered all my questions so I would have a smooth move in this coming week. Really helpful, Thanks alot! X
Yasmin · 25 January 2022
Agent replied · 10 June 2024
Hi Yasmin, Thank you for taking the time out to write this review and for your kind words regarding Georgie. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotIt was an great experience with Quentin
It was an great experience with Quentin! He’s a very helpful person, I wasn’t able to get a place for the past one month as I’ve recently moved to Birmingham from london but he helped a lot and finally I got a place. Thanks.
Janhavi · 16 September 2022
Agent replied · 10 June 2024
Hi there, thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kind Regards, Centrick.
★★★★★ 1/5
TrustpilotI just moved into my studio in…
I just moved into my studio in Birmingham and I have no heating, a hole in my wall and I have been put in the wrong room. No one is answering and my supposed agent is nowhere to be found. My problem is completely ignored and I am extremely dissatisfied.
Daniela · 18 November 2021
Agent replied · 10 June 2024
Hi Daniela, We're sorry to hear you feel this way about your experience. We have looked into this and have managed to find your property details, but if you could please email customerservice@centrick.co.uk with further details we can ensure it is passed on to the correct team to investigate for you. Kind regards, Centrick
★★★★★ 5/5
TrustpilotAdriana and frie are amazing cleaners…
Adriana and frie are amazing cleaners and always keep our building clean and tidy. A very happy resident at the Orion Building.
Fadul · 2 May 2024
Agent replied · 10 June 2024
Hi Fadul, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adriana and Frie. Kindest regards, Centrick.
★★★★★ 1/5
TrustpilotCentrick not check CCTV
The light stands keep being kicked down uncountable times (vandalism). But Centrick never check CCTV, and found who did it. Instead, charging the cost to residents/ landlords/ leaseholders.
Lam · 27 December 2023
Agent replied · 10 June 2024
Hi Lam, we're sorry to hear about this experience. We understand your Property Manager contacted you yesterday and has arranged for repairs to be carried out to the bollard lighting. Unfortunately, it is hard to identify the people responsible from CCTV however we will ask for the footage to be obtained. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotCare and attention
The promptness and care of the work carried out,on the windows to the apartment.
Jean · 18 September 2024
Agent replied · 23 October 2024
Hi Jean, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards
★★★★★ 5/5
GoogleBrilliant support and customer service. My contact Stella has always been approachable, contactable and ready to help chase things for me - and also to help guide me through the process of buying my first home. Would recommend them for anyone looking to get on the housing ladder.PositiveResponsiveness, Quality, Professionalism, Value
Amaan · 25 August 2021
Agent replied · 11 June 2024
Hi Amaan, thanks for taking the time to leave your review and for the kind words, especially regarding Stella. We'll make sure they're passed on. Enjoy your first home! Kind regards, Centrick
★★★★★ 1/5
TrustpilotWe still haven't received any reply…
We still haven't received any reply from Centrick customer services since 19/03/2022. It looks like their trust pilot replies are just automated and they are not interested in resolving issues but just want to collect money from residents. We would really appreciate a reply from Centrick management.
Manroop · 11 April 2022
Agent replied · 10 June 2024
Good evening Manroop all replies are specific to the review, I have noted your previous review. I will contact our Customer Service Manager and ensure your message with your details have been forwarded to the correct team, assuming they have been received as requested in our previous reply to you. Centrick
★★★★★ 5/5
GoogleI worked with Centrick and specifically Sue Gould on the sale of a property. I was really impressed with her proactiveness and how she chased things even out of hours to ensure a sale happened. Shes a credit to the companyPositiveResponsiveness, Quality, Professionalism, Value
Chris · 25 August 2022
Agent replied · 11 June 2024
Hi Chris, Thank you for taking the time out to write this review and for your kind words regarding Sue. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotGreat place to live
The Concetric system currently works really well for me. The use of the simple app to report issues and maintenance problems as well as the openness and approach-ability I have seen in many staff members such as Lara who currently manages my building. Overall good service, great place, good time.
Joe · 25 October 2021
Agent replied · 10 June 2024
Hi Joe, Thank you for taking the time out to write this 5 star review. We are so pleased that you find the app easy to use, as we have put so much hard work into it in making it the best for our customers. Kind regards, Centrick
★★★★★ 5/5
TrustpilotBernadette Rose @ orion is the reason for my…
Bernadette @ orion is the reason for my review. She is so friendly and always makes my day when I see her.
A · 27 April 2024
Agent replied · 10 June 2024
Hi A Chou, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Bernadette. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotKamran and Abdu are the best…
Kamran and Abdu are the best concierges! They’re always there when I need them and they make living at Orion building 10/10.
Nada · 25 April 2024
Agent replied · 10 June 2024
Hi Nada, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Kamran and Abdu. Kindest regards, Centrick.
★★★★★ 1/5
TrustpilotAdministration extremely poor
Administration extremely poor. Despite selling my property in Hedgerow Redditch 16 months ago I am continually sent letters and now most recently an invoice for a service charge. After several phone calls I was assured it had been sorted but clearly not.Email already sent too
Julie · 29 June 2022
Agent replied · 10 June 2024
Hi Julie, we are extremely sorry that you feel that our service has not been up to standard. Thanks for bringing this to our attention. We are committed to customer care and take this very seriously. This has been passed to the relevant team. If you could please email us directly on customerservice@centrick.co.uk so we can gather more details! Best, Centrick
★★★★★ 4/5
TrustpilotHaider helped me sort out my portal…
Haider helped me sort out my portal account. quick and easy, no fuss.
Andrew · 26 September 2024
Agent replied · 23 October 2024
Hi Andrew, thank you for leaving us a review! We really appreciate your kind words, and will be sure to pass them on to Haider. Kindest regards.
★★★★★ 5/5
TrustpilotFinance team
Adrian in the finance team was very attentive and helped devise a temp payment solution, given my current predicament.
Z · 14 June 2024
Agent replied · 24 August 2024
Hi Z Morris, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adrian. Kindest regards, Centrick
★★★★★ 1/5
GoogleNever would I purchase another apartment knowing that these are the property managing agents. Avoid avoid avoid. Freeholder /landlords there are so much better providers out there than this pile of rubbish
Wayne · 28 March 2025
★★★★★ 5/5
GoogleExcellent service from Jacob, resolved the problems in my flat quickly and efficently!
Regan · 22 September 2024
Agent replied · 22 October 2024
Thank you for leaving us a 5 star review Regan, we appreciate your kind words and will be sure to pass them on to Jacob. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
