Trusted Agent profile · Birmingham
★★★★★
2,125 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,125 reviews on three platforms, including 346 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
Trustpilot5-star service from Liam Button and…
5-star service from Liam Button and Laura Ritchie - thanks to them, I have been able to resolve many issues both new and inherited from the previous management company.
Hi Dr Fernandes, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Liam & Laura. Kindest regards Centrick
1/5
GoogleTerrible customer service. Multiple phone calls made. I’ve always been told someone will phone back, which has never happened. I’ve follow up with emails but no reply. I don’t know how this company runs, impossible to get a response from..
Hi Daniel, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you. Kindest regards, Centrick.
1/5
GoogleI totally agree all the poorest reviews. My conclusion : next time I buy or rent a flat, if I know Centrick is the management agent, I will give up the project no matter how nice the property is !!!!!!!!
Hi Brandon, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
1/5
GoogleAVOID AVOID AVOID I have had multiple problems with my property and Centrick do NOTHING. Currently sat in the dark with a leak from the ceiling. Emergency number DOSENT WORK. No power, no one to contact. Lousy customer service -1/10
Hi Mustafa, We're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details so we can look further into this.
5/5
TrustpilotThey are reliable, ready to help and professionally structured.
In the same way that Zohra Fazal did, who took it upon herself to ensure that I received the best service possible due to her strong communication skills and willingness to help at any time, they are constantly working to satisfy their customers.
Hi Joy, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Zohra. Kindest regards Centrick
5/5
GoogleBrilliant service from Charlotte and James who found myself a tenant within a week and took care of everything! The communication was helpful and informative throughout the pre-tenancy checks with the new tenants picking up the keys this Friday. You're both a credit to Centrick - thank you so much
Hi Adam, Thank you for taking the time out to write this review and for your kind words regarding Charlotte and James. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotGreat concierge service Hayley
Great concierge service provided by Hayley at Victoria Point - always on hand to assist with any issues and a huge part of the community
Hi Mr S Dalton, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Hayley. Kindest regards, Centrick.
5/5
TrustpilotGreat concierge in the Orion Building
Great concierge in the Orion Building, always super helpful and friendly. Never any issues. Great staff, Nida, Bernadette, Lukasz, John. Always great to speak to and never have any issues.
Hi, Jack. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Nida, Bernadette, Lukasz and John. Kind regards, Centrick.
5/5
TrustpilotAnya
Anya, the person who greets us at Centrick reception, is really great. She always does extra to make sure everything goes well, and she’s fantastic at solving problems. Thanks a lot Anya, for your amazing work
Hi Daniel, thank you for taking the time out to write this review and for your kind words regarding Anya. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotExcellent customer service
Centrick have provided excellent customer service throughout my tenancy. I am very grateful to Lara for all the efforts she took to help me at different stages of my tenancy with the property I was renting. I would thoroughly recommend Centrick to potential tenants looking to rent a property.
Hi Anthony, thank you so much for leaving us a review! We're extremely grateful and happy that you've had a lovely experience with us. Best, Centrick
5/5
TrustpilotProfessional staff who dealt with my…
Professional staff who dealt with my issue in an efficient and friendly manner. Many thanks
Hi Lisa, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
5/5
TrustpilotThe property assistant responded…
The property assistant responded swiftly to my request and resolved within 24 hours. Super helpful!
Hi Ahmad, thank you for leaving us a 5 star review! We really appreciate your kind words Kindest regards.
5/5
TrustpilotRachel’s assistance was excellent
Rachel’s assistance was excellent. As a new tenant, I had questions before moving in. I reached out to Rachel, and she promptly responded to me via phone and email, resolving the issues smoothly.
Hi Linda, thank you for taking the time out to write this review and for your kind words regarding Rachel. We will ensure they are passed on. Kind regards, Centrick.
5/5
Trustpilothome
Mollie was very pleasant, helpful and friendly!
Hi MM, Thanks for taking the time to write this review and for your kind words regarding Mollie, we will make sure they are passed on. Kind regards, Centrick
1/5
GoogleDon't get a valuation from this company, waste of time and totally clueless
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, please contact us directly at customerservice@centrick.co.uk with your name and property details . Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
1/5
TrustpilotShambles….
Where do i even begin with this absolute joke of a company. The number of issues we have had are actually unimaginable. Today i have tried to call numerous times regarding my washing machine. Its flooding constantly and no matter how many times we clean the filter it will not stop blocking. I called and called and called after what seemed like forever i got through to someone in finance. They said my one specific property manager is away so THERES NO ONE ELSE IN THIS HUGE COMPANY THAT CAN HELP. Refused to put me through to the team and told me to report it online. I tried reporting online but because i don't have a serial number i could not progress my claim. I called back. I spoke to a young man in lettings progression. I asked to SPEAK to property management. He said ok one second. 2 seconds later he came back and said he spoke to the PM and i need to report it online. I said if he can speak to them so can I. I spoke to SHYLEIGH. I said to her very clearly that i cannot progress my online request as i do not have my serial numbers. My clothes and bedding are rotting away in a wet puddle in the washing machine! And bare in mind ive dealt with Centrick for a while now and i used to be able to call in and report things over the phone (surely this is what property managers are for!?). She said to send her an email and she will get back to me. I sent her a picture of my washing machine and a video of the noise the machine is making. I explained we have cleaned the filter 3 times already and that theres nothing more we can do. To which she sent me a manual and asked me if i had followed the steps (these steps being cleaning the filter). She had not even bothered at acknowledge the message in my email. I was getting no response i called back in as i knew the office was closing soon. I called in and straight away asked to speak to a PM. The lady on the line said oh yes i am a property manager. I told her the issues and she basically said she doesn't know how to help me and that she will put me on hold to figure out a solution. She came back and said that the office was already closed and that she has no idea how to help me. I said to her but you are a property manager you should be able to help to WHICH SHE SAID. IM NOT ACTUALLY A PROPERTY MANAGER. THIS WOMAN WASTED THE TIME IN WHICH I COULD’VE SPOKEN TO AN ACTUAL PROPERTY MANAGER. When i asked her why she lied she said it doesn’t matter because they all use the same system. I didn't catch her name as when i asked for it she hung up on me. I worked in estate agency for a year and JUST BECAUSE I USE THE SAME SYSTEM AS FINANCE AND I WORK IN LETTINGS DOESN'T MEAN I CAN LIE TO PEOPLE AND SAY I WORK IN FINANCE WHEN I CLEARLY DO NOT! So now my clothes and bedding are rotting away in a washing machine full of dirty water. Not to mention the rat infestation and the homeless people who occupy the car park. Our floorboards are coming apart the bins outside are completely unusable.Centrick also tried to scam me out of £600 because LARA couldnt even be bothered to check my tenancy agreement to check what my contract length is. Thank god i am moving out soon. Please if Centrick are involved in your property at all run away because these are the problems you will have! They cannot even organise the fixing of a simple washing machine! THESE PEOPLE DONT EVEN KNOW THEIR JOB TITLES! I just wonder who will pay for new clothes and towels for me as clearly mine are all going to be bin worthy after someone even comes to fix it.UPDATE- the ladies name who doesn’t know her job role is TINA in lettings progression. Only had to go through 3 people to find this out.
5/5
TrustpilotThank you Centrick and saf for hosting…
Thank you Centrick and saf for hosting the recent gather around party i got to know more about my neighbours.
5/5
TrustpilotImran at Liberty Place
As a courier driver, I have been delivering to Liberty Place atleast 2/3 times per week. Imran from concierge has been extremely helpful from the first day. Very helpful and professional.
5/5
TrustpilotTHANK YOU SO Pelayia
THANK YOU SO , SO MUCH Pelayia!! You’re the BEST! Centrick owners needs to give to a pay rise & promotion . You’re great at what you do! Your people skills is impeccable. I really appreciate you . Thank you & stay bless.
Thank you for leaving us a 5 star review!
5/5
TrustpilotEm was lovely on the phone... very helpful
Em was lovely on the phone, and did exactly what she said she would do.
Hi Donetta, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Em. Kindest regards.
1/5
Trustpilotcar park lights are out of order, many lights flashing on and off non stoppedly
Met Natalie Byrne on 4 Aug and 10 Nov, 2023, both meetings repeatedly reported that the car park lights are out of order and many lights flashing on and off non stoppedly.
Hi Lam, we are sorry to hear of the maintenance issues experienced. We understand the Property Manager has contacted you directly to confirm our contractors attendance to rectify the issue. Should you have any further queries, please do not hesitate to contact your Property Manager Lois who will review and respond accordingly Kindest regards, Centrick.
5/5
TrustpilotHaider Hussain the property assistant…
Haider Hussain the property assistant was very helpful with my query. Hopefully there will be a solution to the problem!
Hi Felix, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Haider. Kindest regards, Centrick.
5/5
GoogleExcellent service from Stephanie Jones our tenancy manager and contractor WPG when we had our washer/dryer break down just before Christmas. They were proactive, helpful and very efficient in sorting out our issue and I’m very pleased with the service. Keep up the good work!PositiveResponsiveness, Quality, Professionalism
Hi Lou, Thank you for taking the time out to write this review, and for your kind words regarding Stephanie. We will ensure they are passed on for all her hard work. Kind regards, Centrick
1/5
TrustpilotTOTAL FAILURE TO REACT TO MESSAGES OR…
TOTAL FAILURE TO REACT TO MESSAGES OR PROBLEMS!!Failure to produce accounts to justify work charged and not carried out . Over £900 charged for maintenance work not done . Reported maintenance issues ignored . Property in Strood
Hi Mike, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? In the meantime, we will try to contact you based on the name provided. Kind regards, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Centrick Birmingham is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Centrick Birmingham won The Negotiator Awards in two years, most recently 2024.
Negotiator Awards winner in two years: 2015, 2024.
Negotiator Awards by year, 2015 to 20242024 2 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2015 1 Gold The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Yes. Centrick won Bronze for Block Management Company of the Year and Bronze for Property Management Department of the Year at The Negotiator Awards 2024, and 2 other industry awards since 2015.
