Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis company give shocking service
This company give shocking service. Our tenant has left as it took The lift is out of order again. They never answer the phone. The tenant has been in touch a few times with them and they never return his calls
Janice · 10 August 2023
Agent replied · 10 June 2024
Hi Janice, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your contact details so that we can look into this for you? In the meantime, we will try to contact you based on the name and property details provided. Kind regards, Centrick
★★★★★ 5/5
GoogleI have been working for the company for the past 2 months and can definitely say that the company has such recognition for its employees and clients. I am truly humbled by their positivity and enthusiasm.
Umme · 12 December 2023
Agent replied · 11 June 2024
Hi Nida, thank you for taking the time out to write this review and for your kind words regarding Centrick. We will pass your feedback onto the team. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotA big thank you to kal at the Orion for…
A big thank you to kal at the Orion for all his help. A top concierge
Linda · 11 December 2025
★★★★★ 5/5
TrustpilotIffah @ Centrick provided wonderful…
Iffah @ Centrick provided wonderful service in the issuing of management pack and dealing with historic issues that had not been addressed and solving
Jonathan · 24 September 2025
★★★★★ 3/5
TrustpilotLack of response
I wrote an email to report an issue related to electrical remedial work but did not get the response I asked for despite repeated reminders.
Mudhar · 16 July 2024
Agent replied · 24 August 2024
Hi Mudhar Al-Muderis, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
★★★★★ 1/5
TrustpilotCentrick moving process was ok good
Centrick moving process was ok goodBut after that the service really bad Because I raise the issue more than 10 days still no solution for that Really bad centric portal complaint service
Customer · 5 March 2024
Agent replied · 10 June 2024
Hi, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will then look to contact you as soon as possible. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotSuper helpful
Toluwani Odutade, the property assistant, responded swiftly to my request and resolved it within 24 hours. Super helpful!
Ahmad · 7 November 2024
Agent replied · 24 December 2024
Hi Ahmad, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
★★★★★ 1/5
TrustpilotToo much service charges doing nothing…
Too much service charges doing nothing …lifts out of order; over a year no fixing,,, mess every where …:(((
Noor · 22 October 2024
Agent replied · 24 December 2024
Hi Noor. Thank you for your feedback. We are sorry to hear about the issues you've been experiencing. We have requested your details so we can investigate this further. In the meantime, please don't hesitate to contact us directly atcustomerservice@centrick.co.uk and our team will be happy to assist you.
★★★★★ 4/5
GoogleLara is great at responding and actioning things on time.PositiveResponsiveness, Professionalism
Rupi · 10 June 2021
Agent replied · 11 June 2024
Thanks Rupi, we'll ensure Lara receives your kind words
★★★★★ 5/5
TrustpilotFantastic Orion Concierge Services
The Centric managed 24/7 Concierge Services at Orion Building are fantastic! A special thank you & mention to Lukasz (daytimes) & John (nighttimes). Their professional, helpful and friendly approach is very much appreciated.
Anitha · 6 February 2024
Agent replied · 10 June 2024
Hi, Anitha. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Lukasz and John. Kind regards, Centrick.
★★★★★ 5/5
GoogleExcellent service from Centrick Property. My partner and I recently rented an apartment and were surprised from how well they treat us and how well organised they were. Many thanks to Chelsea Vickers for answering all our questions and for being there for everything we wanted. Thank you very much Panos and Katerina.
Panagiotis · 12 June 2015
★★★★★ 5/5
TrustpilotWhole team was very helpful
Whole team was very helpful, when I called they suggested me the best option and provide the appropriate person to contact. Then I got in touch in Lara who was very helpful, infornative and clear about all my queries and also addressed my concerns effectively. I am very satisfied for the service I have received.
Sumaiya · 6 February 2022
Agent replied · 10 June 2024
Hi Sumaiya, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotEstate Agent
As an estate agent, obtaining information from management companies is notoriously difficult! However, everyone i have dealt with at Centrick has been superb and, in my opinion, gone beyond their requirements to help me out.
Dan · 18 December 2023
Agent replied · 10 June 2024
Hi Dan, thank you for taking the time out to leave a 5* review. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotThanks for all your help and for…
Thanks for all your help and for showing us around this week Sakhi.Great customer service!
Robert · 12 December 2024
Agent replied · 24 December 2024
Hi Robert, thank you for leaving us a 5 star review. We will pass your kind words onto Sakhi Kind Regards. Centrick
★★★★★ 1/5
TrustpilotUnacceptable
Unacceptable management- left us too long with no lifts and the building a state. Seeing women and children on the stairs is just not okay- especially with service charge fully paid. Where’s our money going?! Needs to be sorted as soon as possible!
M~ · 18 May 2023
Agent replied · 10 June 2024
Dear M, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
★★★★★ 1/5
TrustpilotWARNING PLEASE DO NOT USE THESE
Please if anyone is thinking of renting with Centrick think again. They have no respect for tenants, take days to reply to an email and weeks to months to bother fixing any problems.No one shows any sympathy or respect to us, I've rented for 8 years and have never been treated so poorly in my life.
Megan · 26 November 2021
Agent replied · 10 June 2024
Hi Megan, We're really sorry to hear you feel this way about your experience with us. To allow us to look into this, please can you email customerservice@centrick.co.uk with your property details so we can ensure it is passed on to the relevant team for you. Kind regards, Centrick
★★★★★ 1/5
TrustpilotIf i could give 0 stars i would
If i could give 0 stars i would. Very poor management company our building is falling apart and they refuse to chase people for money to get the repairs done. No lifts for over 3 weeks in a 11 storey building.NOT GOOD ENOUGH
Jim · 17 May 2023
Agent replied · 10 June 2024
Dear Jamie, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
★★★★★ 5/5
TrustpilotThank You For Support
As a first time landlord I've felt very supported by Centrick. If I have an issue they sort it out, I would not like to be doing this without them. Special mention for Harjit, who's prompt and detailed responses have helped me resolve recent issues due to poor admin by others (outside of Centrick).
Mrs · 15 March 2022
Agent replied · 10 June 2024
Hi Margaret, Thank you for taking the time out to write this review and for your kind words regarding Harjit. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotAmazing Letting Agent
Amazing Letting AgentMollie was really helpful and accommodating to my personal situation. She rearranged the viewing as the tenants were not present to ensure I saw the property on the day I requested. Provided answers to all the questions I had and really quick to respond to messages. Would recommend requesting her if you are organising a viewing!
Sona · 14 July 2021
Agent replied · 10 June 2024
Hi Sona, Thank you for taking the time to write this review and for your kind words about Mollie. We will make sure they are passed on to her. Kind regards, Centrick
★★★★★ 5/5
TrustpilotLara was very helpful and quick to…
Lara was very helpful and quick to respond to my queries
Sam · 27 April 2021
Agent replied · 10 June 2024
Hi Sam, thanks for the lovely review regarding Lara!
★★★★★ 5/5
TrustpilotMollie Squires was very helpful indeed
Mollie Squires was very helpful indeed. Would highly recommend.
Ms · 14 September 2021
Agent replied · 10 June 2024
Hi Ms M, Thank you for taking the time out to write this review and for your kind words regarding Mollie. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotGreat staff
A massive thank you to maxi on the desk, he’s always so welcoming and ready to help! very professional
Cally · 7 October 2024
Agent replied · 23 October 2024
Hi Cally, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Maxi. Kindest regards.
★★★★★ 5/5
TrustpilotNothing but the best service from Zohra!
Nothing but the best service, especially from Zohra. She had been such a great help since our very first phone call. She honestly pulled out all of the stops to ensure I had everything I needed for a swift move in. Literally an amazing asset to the Centrick team!
SJ · 13 October 2022
Agent replied · 10 June 2024
Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Zohra.Kindest Regards, Centrick.
★★★★★ 2/5
TrustpilotNot impressed at all
Not impressed at all so far. Currently waiting on a management pack from Centrick, which is now delaying my sale. Tried calling again and again, every time the phone call disconnects. We thought we'd gotten away from this type of behaviour with our previous management company, guess we were wrong.
Jenny · 2 September 2022
Agent replied · 10 June 2024
Hi Jenny, we are sorry you feel this way. We take customer care very seriously. Please can you send more details to customerservice@centrick.co.uk and we'll have the appropriate team contact you directly. Best, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
