Trusted Agent profile · Birmingham
★★★★★
2,124 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,124 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Centrick Birmingham is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Centrick Birmingham won The Negotiator Awards in two years, most recently 2024.
Negotiator Awards winner in two years: 2024, 2015.
2024 2 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2015 1 Gold The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotPositive experience with the Bracknell concierge.
Fantastic experience particularly with Maxi at the Bracknell office - always incredibly kind and helpful.
Hi Jeremy, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Maxi. Kindest regards.
1/5
TrustpilotAppalling company.
Appalling company. Too much to write about their failings. I would recommend avoiding any property they are connected to. They have contributed to devaluing my property with inaction and neglect. Same problems as reflected in other one star reviews.
Hi Joanne, we're sorry to hear about this experience. I have asked your property manager to get in touch with you to discuss this further. Many thanks, Centrick
5/5
TrustpilotChelsea
Chelsea, my family and I would like to say thank you so much for all the help and advice you gave us. We are hoping to do business with you again in the near future. Thanks again, Tommy and Bilen
Hi Thomas, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Chelsea! Kindest regards Centrick
5/5
TrustpilotFantastic service- top class personal…
Fantastic service- top class personal service Very friendly service and very efficient
Hi Rajiv, thank you for leaving us a 5 star review. We appreciate your kind words. Kind Regards. Centrick
5/5
TrustpilotThe agent was kind and understanding of…
The agent was kind and understanding of our situation, he was also very professional.
Hi MJ, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
5/5
TrustpilotAgency services
Lara was extremely helpful.
Hi Houria, Thank you for taking the time out to write this 5 star review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotEm Shepherd sorted my problem quickly…
Em Shepherd sorted my problem quickly and efficiently. Thank you very much.
Hi Berry, thank you for taking the time out to write this review and for your kind words regarding the team. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotSpeak to dimple she’s the best
Really helpful mainly due to the amazing dimple helped me with all my issues always replies, big thank youuuuu to you and the team.
Hi A K, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Dimple. Kindest regards, Centrick.
1/5
TrustpilotCrap
Constantly ignoring emails, failing to refund money owed to me. Liars. They're crap
Hi Robert, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
1/5
TrustpilotNo improvement
Once again e mailed them. No reply from our new property manager. Tried to phone you are on hold for too long so hung up after half an hour
Hi Janice, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward the property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
5/5
TrustpilotMarwan does very great job
Marwan does very great job. He is a kind person and really polite. I seek help from him few times and he is really helpful. I am happy to chat with him. He provides wonderful services.
Hi Ericlichingyu, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
5/5
GoogleChristiana has been great in the purchase of my property!
Thank you Conrad for taking the time to post this review, we wish you all the best with your new home.
5/5
GoogleThe best customer service that I have recieved from any company and any worker ever. The kindest and very quick response from the lovely Lara White. As long as I send an email with a question one minute later I had a response that was answering it with every detail. Thank you, thank you!
Thank you for your review we will pass this on to Lara, we are pleased she has given you such speedy and efficient customer service.
5/5
TrustpilotProfessionalism and the most efficient…
Professionalism and the most efficient service done by a letting agent and believe me in the last year trying to sell my house with a big company was the most painful process. So Mr. Quentin Lee you earned my respect and trust! Bravo!!!
Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Quentin.
5/5
TrustpilotGreat professionalism exuded by Quentin Lee
Great professionalism exuded by Quentin Lee. He gave a detailed information of the whole application process during the viewing and promptly responded to any queries later on email. I appreciate his quick actions and competency.
Hi Sankalp, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotReally really nice concierge
This 5-star review is for Marwan from the concierge at Birmingham Axium. He's exceptionally kind and consistently assists residents in the building. He has helped us resolve numerous issues. Truly a kind and helpful individual.
Hi Gang Zhang, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
4/5
TrustpilotI emailed Mary huge and she was…
I emailed Mary huge and she was brilliant and sorted my issue straight away I will rate it 5 star service
Hi Farzana_BI, thank you for leaving us a 4 star review! We really appreciate your kind words and we will be sure to pass them on to Mary Hughes. Kindest regards, Centrick
5/5
TrustpilotHelpful & efficient
I dealt with a lady called Rabiah Akter who was extremely helpful and efficient
Hi Melanie, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Rabiah. Kindest regards.
5/5
TrustpilotFantastic working with Sobia
It's always a pleasure working with Sobia, communication is a always great. An absolute credit to the company and industry! Thank you for choosing the BML team!
Hi, Andy. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Sobia. Kind regards, Centrick.
5/5
TrustpilotExperience with Quentin
Hello I had an great experience during my viewing with centrick .The apartment was very clean The arrangement for the viewing were done by Quentin he was very punctual and nice to us as he has also help us to get an apartment.
Thank you for leaving us a 5 star review! We really appreciate the positive feedback and will ensure this is passed on to Quinten.Kind regards, Centrick
5/5
TrustpilotGreat service
The receptionist understood exactly what I wanted and was very polite on the phone
Hi Patrick, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to the team. Kindest regards.
5/5
TrustpilotGreat Experience
Centrick was the first company I used for finding an apartment to rent. Jamie helped me with viewings and sent over documents to sign very quickly and I am extremely happy with the service I received. Mollie also answered all the questions I had regarding the property and explained the process thoroughly.
Hi Pramod, Thank you for taking the time out to write this review and for your kind words regarding Jamie and Mollie. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotGreat help for Simone
Thank you for all your help last year. Simone’s quick responses to all the problems within the property were much appreciated and phenomenal. I would highly recommend Centrick. Once again thank you so much.
Hi Jamie, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Simone. Kindest regards, Centrick.
5/5
TrustpilotRenting a flat
Cara was friendly and informative.
Hi Joseph, thanks for taking the time to leave your lovely review and kind words about Cara, we'll ensure they are passed on! Kind regards, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Centrick won Bronze for Block Management Company of the Year and Bronze for Property Management Department of the Year at The Negotiator Awards 2024, and 2 other industry awards since 2015.
