Centrick Birmingham reviews

★★★★★ 1/5

Trustpilot

Zero maintenance.

Zero maintenance.Lift keeps failing and stays out of order for many months.Intercom doesn't workSecurity camera doesn't work.They do nothing to fix any issue.

Abhishek · 28 November 2024

★★★★★ 5/5

Trustpilot

My solicitor wasn’t having quite the…

My solicitor wasn’t having quite the success in obtaining one last outstanding document to enable my sale to go through. However upon me calling Centrick and speaking with Shay in Presales, she was fantastic and helped resolved my issue which allowed for the sale to go through. Excellent communication and very efficient. I’m enormously thankful for her help.

Eleonora · 8 August 2022

★★★★★ 1/5

Trustpilot

Very disappointing …

Have been unable to visit family members now for weeks due to their lifts not working, this has caused so much stress to my family especially as my family member has a newborn baby. They pay a monthly service charge and get this rubbish excuse of a service in return.

Rachel · 20 May 2023

★★★★★ 1/5

Trustpilot

Appalling service causing severe stress

This housing management company needs to get its act together. The lifts in the building have been out of action for weeks and they have done nothing to rectify it. Leaks are all the way through the building and causing so much stress and inconvenience yet again they do nothing.

Jane · 19 May 2023

★★★★★ 5/5

Trustpilot

Move in

I recently moved into a new flat and the process was made to feel effortless and enjoyable rather than the usual stress because of the team at centrick. I cannot extend my thanks enough to Olga and Neve from the Centrick office in Birmingham for there help during the move in.

Ella · 18 April 2023

★★★★★ 1/5

Trustpilot

Would give zero if I can

Would give zero if I canI paid about £3000 per year for the service charge (outside London) but I didn't get any service. No one to clean the dirty lobby floor, no one fixes the broken lift, etc. This company never respond my call or email except by asking about the service charge, which is Tripled since 2018.

Wzhang263 · 5 August 2022

★★★★★ 5/5

Trustpilot

Amazing to work with

I cannot thank Centrick enough. As a director of an RTM, they have been a pleasure to work with. They have held our hands through the cladding scandal and provided so much support. I don’t think that we’d have gotten through it without them. I can highly recommend them.

Friend · 16 June 2023

★★★★★ 5/5

Trustpilot

Great agency!!!!

I am a Korean. I heard that in UK, as a foreigner it is very difficult to contract property. But Centrick gives me very good experience in renting a property.Especially my consultant 'Connor Fahey' and 'Kiran Shoker' are very kind. My English skill is not good. But thanks to their cooperation, I finally successfully rented a property. I really say thank you to them.

Sangheon · 16 September 2021

★★★★★ 5/5

Trustpilot

Cara was very helpful and efficient

Cara was very helpful and efficient. Great helping you on the phone and very fast process

Da · 10 September 2021

★★★★★ 1/5

Google

I can’t stand this property management company. They have been completing works on my street for 6 years. The work is never completed, the staff I’ve dealt with are always rude and don’t have any knowledge of any service they provide. Over charged me twice. Just a horrible company.

Matt · 10 June 2023

★★★★★ 1/5

Trustpilot

Poor service

dont return callsdont communicate back when emailingdo not follow requests via portalsend out reminders when they dont communicate back with queries about the account

Bubblegum · 7 November 2024

★★★★★ 5/5

Trustpilot

Orion Building

Orion Building. I've lived in the Building for a year and a half and it is always clean and tidy. Concierge and Janitorial team always does a good job. Good job Adriana and Frie specifically.

Consumer · 1 May 2024

★★★★★ 1/5

Google

No one answers phones, then hit you with charges but you can’t get through and no one answers emails or acknowledges them!

Sarah · 4 December 2024

★★★★★ 5/5

Trustpilot

Lara White at Centrick resolved issues…

Lara White at Centrick resolved issues quickly and promptly. Very efficient lady. Thank you Lara

Maria · 22 October 2021

★★★★★ 1/5

Trustpilot

Awful

Awful. They run my building in Kent and not only has the service charge skyrocketed, so many issues persist and are still not being sorted. It’s so upsetting and demoralising as a first time owner to have such high expenses and continuous issues in what would otherwise be a lovely apartment block.

Ben · 20 February 2023

★★★★★ 5/5

Trustpilot

Responsive staff, speedy service

I found my apartment last year with Centrick and I recommended to my friend. Both of us are happy with the staff Quentin Lee who is very helpful and responsive to our enquiries. His proactive attitude helps a lot in speeding up the whole process.Excellent! Thanks so much, Quentin!

SL · 24 May 2023

★★★★★ 5/5

Trustpilot

The communication was very prompt and…

The communication was very prompt and consistent. The team was helpful when called upon. This is a great start and hope it continues.

Cristiano · 13 November 2024

★★★★★ 5/5

Trustpilot

Appreciating the customer service

I am full of praise for Property Assistant Anthony Le Poidevin, who has provided excellent support and customer service on more than one occasion to me. He has been extremely helpful and I wish him all the very best.

RD · 28 January 2024

★★★★★ 5/5

Trustpilot

Brindley House - Olivia Dukes (Senior Property Manager)

I had the pleasure of dealing with Olivia when she was Senior Property Manager for my rented apartment between 2020 & 2023. Despite the extremely challenging circumstances relating to external cladding, Olivia provided an exceptional level of help & support, supported by excellent communications throughout the process. She will be sincerely missed.

Adam · 10 February 2023

★★★★★ 1/5

Trustpilot

The worst letting agency in the UK

We rented our apartment through Centrick and we had nothing but one problem after another. Centrick were no help at all quite the reverse.Tennant's left owing us money Centrick gave the tennant there full deposit back.We must have delt with at least 20/25 different people over a 5 years and paperwork loads.

Geoffrey · 9 February 2023

★★★★★ 5/5

Google

This was my first time renting a property and i was very nervous about it all. But Michael who showed me around at the viewing can't have been more helpful. The process of getting the property was hard for other reasons but Michael helped me all the way. He was responsive and assuring. I'm all set to move in today and feel so relieved. I've come across a lot of agents from different companies on my journey to find a place for myself but honestly have to say none have been as helpful as Michael.

Alamin · 10 June 2023

★★★★★ 1/5

Google

I am a landlord to one of the properties they manage and apart from 1 guy James Capper the company as a whole has let us down. They have let the building dilapidate in such away the building is uninhabitable in places. Raw sewage pipes are left leaking, front door had been broken and left open for months, let the concierge go, inability to keep on top of cleaning, lifts out of action in a 11 storey building and the list goes on. Even maters that don’t require money such as our building manager not making himself available to us or other companies, missing important meetings with insurance loss adjusters and the department of health. The company is a shambles as is our building now.

David · 10 June 2023

★★★★★ 1/5

Google

Centrick property management is Non-Existent! I am an owner in Miller Heights, Maidstone. Our apartment block is falling apart, I have given 1 star as zero doesn’t exist. There are so many issues that are not being addressed that it is impossible to even list them. The latest problem seems to be a common theme in the various reviews. The lifts are broken and not getting repaired. Centrick our property management say “there is no money to repair this or anything else”, so they expect residents to walk up 11 floors of stairs to get to their apartments. There are single mothers, disabled tenants, and elderly in the building, apparently not their problem. You are asked to report all issues on the support portal, which I have done and it is immediately closed stating it have been fixed. My advice to anyone looking to buy or rent don’t go near any building that has Centrick associated with it.

Fiona · 10 June 2023

★★★★★ 1/5

Google

This company needs investigating no repairs are being done taking our money and not responding to emails constantly on annual leave needs to be addressed to the property ombudsman which i will be doing managers seem to be just as pathetic as the staff on the phones offices just keep ringing out don’t have a clue about anything. Takes weeks for them to email you back then start sending out letters saying its the leaseholders issue to sort out fire doors unprofessional and are doing daylight robbery off tenants with services charges this company needs closing down

Sharan · 10 June 2023