Trusted Agent profile · Birmingham
★★★★★
2,125 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,125 reviews on three platforms, including 346 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotEverybody was very helpful especially…
Everybody was very helpful especially Quentin
Hi Parmveer, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotYasmin Hall is a really good and really…
Yasmin Hall is a really good and really helpful tenancy manager. She is reactive and always looking to help when I had troubles
Hi Maryne, Thank you for taking the time to leave this 5 star review and for your kind words regarding Yasmin. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotToday I visited an apartment and…
Today I visited an apartment and Quentin was very punctual and friendly.
Hi Pablo, Thank you for leaving us a 5 star review!
5/5
TrustpilotBravo Iffah
It was a very positive experience to speak to Iffah yesterday. She promised to complete the pack necessary for the sale of the property and kept her word. It was with the solicitor the following afternoon.Not only was she efficient and kept her promise, she displayed courtesy, understanding of the urgency and professionalism.
Hi MLG, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Iffah. Kindest regards, Centrick.
5/5
TrustpilotA special mention for Anita Coles and…
A special mention for Anita Coles and Maggie James who are not only incredibly efficient and responsive in their respective roles, but also a pleasure to deal with. Keep up the great work.
Hi Jamie, thank you for leaving us a 5-star review! We really appreciate your kind words, and will be sure to pass them on to Anita and Maggie. Kindest regards.
5/5
TrustpilotGreat experience on first contact
First contact with centrick.. Extremely helpful and professional with my issue, very approachable and easy to contact. Following up promptly with any unresolved issues to ensure it's done right, Great overall!
Hi John, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Adam. Kindest regards.
5/5
TrustpilotVery responsive and engaging
Very responsive and engaging, Quentin was especially helpful in this process. Quick and efficient
hank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kindest Regards, Centrick.
5/5
Trustpiloti was trying to contact someone…
well i was trying to contact someone for so long just waiting to be heard and when i finally was not only was i satisfied with the advice given it actually seemed like they cared about what i had to say ! lovely feedback ☺️
Hi, Anthony. Thank you for taking the time out to write this review. We will ensure your feedback is passed on. Kind regards, Centrick.
5/5
TrustpilotMany thanks to Bernadette at Orion/Sirius
Bernadette at the front desk has been an absolute gem and has been incredibly helpful throughout our stay at Orion managed by Centrick. Very happy with the service provided overall!
Hi Veneta, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotI have lived here since June and the…
I have lived here since June and the level of service that Adam provides is second to none. He is always helpful like the whole team and a credit to Centrick
Hi Adil, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Adam. Kindest regards.
5/5
TrustpilotThe property assistant I spoke to was Ryan Sidhu
The property assistant I spoke to was extremely helpful and went to great length to sort out the problem as well as giving assistance on related matters. When the problem was not initially sorted he persisted until it was resolved.This is exactly the behaviour that one is looking for when asking for help.
Hi Ronald, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Ryan. Kindest regards, Centrick.
5/5
TrustpilotQuentin was wondering showing me around…
Quentin was wondering showing me around the property!
Hi Jack, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
5/5
TrustpilotClean building and common areas…
Really love how clean the building and common areas are. Amazing work being done by Frie and Adrianna. Kudos to them since they keep it clean and tidy. Very friendly too and always wave hello every time I see them.
Hi, Alexander. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Kamran, Lukasz and Najat. Kind regards, Centrick.
5/5
TrustpilotHighly recommend Quentin Lee
Quentin is a very nice guy! He get things done efficiently and really helpful!
Hi Yuklam, Thank you for leaving us a 5 star review! Kind Regards, Centrick
5/5
TrustpilotQuentin was very informative and…
Quentin was very informative and efficient, he recommended a wonderful property
Thank you for leaving us a 5 star review!
5/5
TrustpilotQuentin was very professional and kind
Quentin was very professional and kind. He was also quite thorough.
Thank you for leaving us a 5 star review!
1/5
TrustpilotVery poor terrible performance
Very poor this management company are horrendous at the maintenance of there properties any reviews saying otherwise are fake and are written by payed reviewers don’t use them
Thank you for your feedback. We’re sorry to hear about your experience regarding maintenance delays. We’ve requested your information through this review to assist you further. To help us resolve this promptly, please share your name and property details. Alternatively, you can reach us directly customerservice@centrick.co.uk. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
5/5
TrustpilotQuentin was great in answering all of…
Quentin was great in answering all of my questions!
Hi Awat, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
5/5
TrustpilotGreat services so far and my apartment…
Great services so far and my apartment agent Lara is doing a good job..Thank you centric
Hi Sonia, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotCentrick Helping with lost keys
Ella Holsey at Centrick was fantastic. Lost my keys so needed replacements ASAP before the Xmas shutdown. Ella got it all sorted within a few hours.
Hi Joginder, thank you for leaving us a 5 star review. We will pass your kind words onto Ella, Kind Regards. Centrick
4/5
TrustpilotThe transition was smooth
The transition was smooth. I didn't know of the exchange of property managers till I got a mail through the post. There's been people coming around to check proper functioning of stuff so they're definitely doing sth right.
Hi, we're sorry to hear about this experience. Please could you provide your name via this review or alternatively, email customerservice@centrick.co.uk with your property details? Kind regards, Centrick.
5/5
TrustpilotQuentin was really helpful in the house…
Quentin was really helpful in the house viewing/application process
Thank you for leaving us a 5 star review!
5/5
GoogleProfessional customer service from Krishan Patel
Hi Osama, Thank you for your review, we will be sure to pass this on. Kind Regards, Centrick
1/5
TrustpilotAvoid at all costs
Avoid at all costs! very badly managed and rent-seeking agency which will rip you off. No replies to email. If you are buying or renting a property which is managed by them, please run! It is not worth it!
Dear Customer, thank you for taking the time to leave a review, we appreciate all feedback on what we’re doing well and what we can improve across all the sites we manage. Although you have not provided your name or address, it appears that your comments relate to the section 20 works to rectify the outdated boilers which have come to the end of usable and reliable life at one of our Birmingham sites. Having relatively recently assumed management on site we are committed to working with third party specialists to advise on the most suitable solution, but as with all necessary works of this scale, we recognise this is both a significant and vital investment for residents.Within the budget letter and supporting FAQ documents which have been sent to all residents and leaseholders there is a fully detailed plan that includes a number of options and payment plans available to support residents and to, wherever possible, minimise the impact that these necessary boiler works will have.We recognise that good communication is key and as the project progresses all residents will receive regular newsletters, updated FAQ’s and be welcomed at both in-person and remote meetings. An updated FAQ and newsletter following the recent residents’ meeting will be issued shortly in addition to the opportunity to book an in-person meeting with your property manager. For more support and to view the latest information and updates you can also login live to https://centrick.co.uk/im-a-property-owner/ Kind regards, Centrick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Centrick Birmingham is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Centrick Birmingham won The Negotiator Awards in two years, most recently 2024.
Negotiator Awards winner in two years: 2015, 2024.
Negotiator Awards by year, 2015 to 20242024 2 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2015 1 Gold The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Yes. Centrick won Bronze for Block Management Company of the Year and Bronze for Property Management Department of the Year at The Negotiator Awards 2024, and 2 other industry awards since 2015.
