Trusted Agent profile · Birmingham
★★★★★
2,125 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,125 reviews on three platforms, including 346 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGood service and people are friendly
Good service and people are friendly. The international consultant Mr.Quentin Lee is very professional and friendly.
Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Quentin.
5/5
TrustpilotArjun was very helpful on the phone…
Arjun was very helpful on the phone great service.
Hi S. Phillips, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Arjan. Kindest regards, Centrick.
5/5
TrustpilotQuentin was extremely helpful
Quentin was extremely helpful and profession throughout the viewing and application process
Hi Leah, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
1/5
TrustpilotAVOID!
Really poor management company, ridiculously high service charges with poor management, it's not as if we have premium facilities such as a gym, concierge etc yet Centrick still charge stupid amounts of money for what?! a vacuum of the carpet every two weeks?!
Dear Customer, thank you for taking the time to leave a review, we appreciate all feedback on what we’re doing well and what we can improve across all the sites we manage. Although you have not provided your name or address, it appears that your comments relate to the section 20 works to rectify the outdated boilers which have come to the end of usable and reliable life at one of our Birmingham sites. Having relatively recently assumed management on site we are committed to working with third party specialists to advise on the most suitable solution, but as with all necessary works of this scale, we recognise this is both a significant and vital investment for residents. Within the budget letter and supporting FAQ documents which have been sent to all residents and leaseholders there is a fully detailed plan that includes a number of options and payment plans available to support residents and to, wherever possible, minimise the impact that these necessary boiler works will have. We recognise that good communication is key and as the project progresses all residents will receive regular newsletters, updated FAQ’s and be welcomed at both in-person and remote meetings. An updated FAQ and newsletter following the recent residents’ meeting will be issued shortly in addition to the opportunity to book an in-person meeting with your property manager. For more support and to view the latest information and updates you can also login live to https://centrick.co.uk/im-a-property-owner/Kind regards, Centrick.
4/5
TrustpilotLara is very helpful
Lara is very helpful, she is very nice to answer my questions and also helped me to sort out the house problem very quickly.
Hi Lai, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
1/5
GoogleThis company has been useless. They do not care about welfare of people residing in buildings they manage. No solutions to issues rising, no response to concerned tenants, no attempts to do their job at all.
Hi Justyna, we are sorry to hear about this and are working hard to resolve the issues you have raised.
5/5
TrustpilotQuentin was very informative on the…
Quentin was very informative on the property
Hi Christian, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick
5/5
TrustpilotFantastic help beyond the call of duty…
Fantastic help beyond the call of duty from Anthony La Poidevin who did all he possible do to help as I had phoned 3 times before and not received the same service He was so professional and caring
Hi Hammant, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Anthony. Kindest regards, Centrick.
5/5
TrustpilotCara was very helpful and efficient
Cara was very helpful and efficient. Great helping on the phone or email very fast process from day one to last day. Thanks cara .
Hi there, Thank you for taking the time out to write this review and for your kind words regarding Cara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotQuentin was very helpful during the…
Quentin was very helpful during the viewing process, and overall it was a good experience with Centrick.
Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kindest Regards, Centrick.
5/5
TrustpilotExcellent service
Lara and the team very proffesional and helpful.. made my letting of a property so easy and without fuss and always willing to help
Hi there, Thank you for taking the time out to write this 5 star review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotGreat Service!
Lara was really helpful in finding me a place to live, and was very honest about any issues and accommodating of my needs. Would definitely recommend.
Hi Joshua, thanks for taking the time to leave your review and kind words about Lara, we'll ensure they are passed on. Kind regards, Centrick
1/5
GoogleAppalling service no lifts in working order been out of order for weeks , rain water leaking into rooms , rent and service charge absolutely over the top for rubbish accommodation
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, please contact us directly at customerservice@centrick.co.uk with your name and property details. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
5/5
TrustpilotQuentin was very helpful and prompt
Quentin was very helpful and prompt. Very professional
Hi Stefan, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotQuentin is great
Quentin is great, makes me very convenient.
Hi, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotQuentin is very helpful
Quentin is very helpful, very professional guy
Hi YUTONG YE, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotThe best concierge at Orion
Kamran and abdu are really kind and helpful. They listen to your concern and try to help out in every best possible way they can. The big plus is they smile and welcome you , every single time no matter how busy they are…
Hi Arvind, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Kamran and Abdu. Kindest regards, Centrick.
5/5
TrustpilotQuick action to look for new tenant
Quentin of Centric is helpful for looking a new tenant quickly. Thanks Quentin!
Thank you for leaving us a 5 star review!
5/5
TrustpilotI am really happy with Centrick service
I am really happy with the overall service provided by the Centrick team, Bracknell. They are very approachable and provides great customer service. Especially, Maxi, he is simply amazing, friendly and I am completely impressed with his professionalism and support.
Hi Kannan, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Maxi. Kindest regards, Centrick
5/5
TrustpilotThanks Rajveer for his prompt response…
Thanks Rajveer for his prompt response and help.
Hi Connie, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Rajveer. Kindest regards, Centrick.
5/5
TrustpilotLeak dealt with quickly
Kiran was very professional and rectified my leak quickly - Really happy with the service and happy to leave a review for her
Hi Mohammed, Thank you for taking the time out to write this review and for your kind words regarding Kiran. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotHad a problem with my towel radiator…
Had a problem with my towel radiator and Lara was very helpful and the issue is sorted out :) thank you, Lara :)
Hi Madalin, Thank you for taking the time out to write this 5 star review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotI have just one good thing to say about…
I have just one good thing to say about Centrick and that is a single employee, James Capper, who has been a marvel. Every other aspect regarding Centrick has been absolutely pathetic. We have more chance of seeing Santa Claus than our property manager and you can’t talk to anyone. They use a portal that they hide behind.
Dear Jayne,We are genuinely very sorry for the current and historical issues you are experiencing and the impact that this is having on both residents and landlords. We’d like to assure all residents and leaseholders that we are working very closely with the Freeholder on all matters and are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
5/5
TrustpilotQuentin is very friendly and…
Quentin is very friendly and professional.Zaafir
Hi Zafir, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Centrick Birmingham is among the Lettings Agency of the Year Awards 2016 winners.
Source: Lettings Agency of the Year Awards 2016 winners, as published.
Centrick Birmingham won The Negotiator Awards in two years, most recently 2024.
Negotiator Awards winner in two years: 2015, 2024.
Negotiator Awards by year, 2015 to 20242024 2 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2015 1 Gold The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Yes. Centrick won Bronze for Block Management Company of the Year and Bronze for Property Management Department of the Year at The Negotiator Awards 2024, and 2 other industry awards since 2015.
