Centrick Birmingham reviews

★★★★★ 3/5

Google

Most of the people never get back to you or say they'll sort something but you never hear from them again. Major security risks in our building remain undressed for months on end. The only exception to the company is Lara White; 5 stars for her! She responds immediately and sorts your problems straight away even though she is busy. Even sends comformation emails to say when things have been sorted and makes sure you're happy etc. Seems like she's running the place single handedly as everyone else I've encountered has been useless. Would've been 1-2 star review if not for her.

Elira · 10 June 2021

★★★★★ 5/5

Trustpilot

Marwan is an excellent concierge at the…

Marwan is an excellent concierge at the axium. His work is well appreciated.

Rui · 19 August 2023

★★★★★ 5/5

Trustpilot

Quick, respectful and helpful

Quentin has been very helpful during the whole time I’ve been in contact with him. Quick replies to email and always helpful during viewings.

Catarina · 19 August 2022

★★★★★ 5/5

Trustpilot

Thank you Lara

Thank you Lara, you did a quick response for my enquiry. For my concerned issue had been rectified on the same day after my email.

Pong · 6 July 2022

★★★★★ 5/5

Trustpilot

Team is always amazing and helpful and…

Team is always amazing and helpful and Kal always goes above and beyond to help

Hannah · 2 June 2026

★★★★★ 4/5

Trustpilot

Nancy was incredibly insightful and…

Nancy was incredibly insightful and supportive throughout the whole process

James · 1 November 2023

★★★★★ 5/5

Trustpilot

Quintin was very helpful

Quintin was very friendly and happily answered all my question. Extremely helpful.

Hadya · 11 September 2023

★★★★★ 5/5

Trustpilot

Excellent service from Amin

Amin was attentive and helpful throughout my query and dispute about a parking ticket.

VP · 17 July 2023

★★★★★ 5/5

Trustpilot

Parking Key

Thanks Amin for resending the parking key!

Nitish · 5 January 2024

★★★★★ 5/5

Trustpilot

Ryan was extremely efficient and…

Ryan was extremely efficient and helpful, and pleasant with it!

Ian · 27 October 2023

★★★★★ 5/5

Trustpilot

Kiran was really hopeful and reactive

Kiran was really hopeful and reactive, got the issue highlited fixed quickly unfortunately the contractor let us down on the size but even with that Kiran was great.

Noa · 24 January 2022

★★★★★ 5/5

Trustpilot

Orion Building

I have lived at the Orion Building for over a year now and have always found the concierge staff so helpful and friendly. Bernadette Rose has always been so welcoming and helpful anytime I have been down the concierge desk, I am really happy with the service I have experienced while living here.

Courtnée · 17 February 2024

★★★★★ 1/5

Google

Terrible service, talking to robot after robot, on hold for half the call only for nothing to be solved whatsoever. Jokers in suits whose job it is to timewaste, zero help, no looking after the properties, countless useless emails about stupid topics. Rubbish company, useless staff. Avoid at all costs, seriously. Do not rent with Centrick

Semi · 12 December 2023

★★★★★ 5/5

Trustpilot

Great service from Quentin

Quentin is always quick to respond and carry out necessary actions with positive outcomes

Yvonne · 12 July 2023

★★★★★ 5/5

Trustpilot

He was very friendly and seemed to know…

Quentin was very friendly and seemed to know what he’s doing

Maureen · 28 September 2023

★★★★★ 5/5

Trustpilot

Excellent viewing

Excellent viewing, Quentin was very helpful in showing and explaining everything about the apartment

Jag · 10 July 2023

★★★★★ 1/5

Trustpilot

Just avoid this company if at all possible!

A large corporate agent that neither looks after the landlords or the tenants. They currently manage our development and set outrageous service charge costs with very little consultation or accountability. Poor communication when you try and get information or explanations. Just avoid this company if at all possible.

Customer · 24 May 2024

★★★★★ 1/5

Google

Absolutely astonishing, staff on the phone polite and courteous but unfortunately upper management not playing a fair part in the managing of their properties the customer service staff get all the back lash. 5* to customer service -5* to the managing team of Centrick. Please take note that its the people in the buildings you manage that suffer for your lack of consideration

Rachael · 10 June 2023

★★★★★ 5/5

Trustpilot

Had a great experience with Centrick…

Had a great experience with Centrick agency. The agent that looked after me was Quentin Lee. Throughout the service he communicated with me and kept me up to date which is a very big thing for me. I don’t like being left out or chasing an agent to communicate. He was also very polite and made the whole process smooth for me. Will definitely recommend the company to family and friends.

Sylvia · 6 September 2022

★★★★★ 5/5

Trustpilot

Head Office Very Helpful

Needed some documents to finish up a mortgage application Ryan got them for me then and there and waited on the phone to make sure I had received them on e-mail. Very much appreciated after dealing with lawyers where everything is a 5 day turn around.

Marc · 20 June 2024

★★★★★ 5/5

Trustpilot

Mr Quinten Lee has been amazing while…

Mr Quinten Lee has been amazing while going through the let process

Manav · 17 August 2023

★★★★★ 5/5

Trustpilot

First class service.

I have had a problem regarding the service charge. This was resolved to my complete satisfaction with one short phone call to a professional, knowledgeable, sympathetic member of staff, Adrian Tierney, who listened to my reasoning and supported my actions.

David · 27 September 2024

★★★★★ 5/5

Trustpilot

Saf the site manager at liberty place…

Saf the site manager at liberty place is excellent and efficient simply the best

Tito · 1 June 2026

★★★★★ 5/5

Trustpilot

Arjan was very helpful on the phone and…

Arjan was very helpful on the phone and solved my problem very quickly

Chaz · 17 July 2023