Centrick New Homes Birmingham reviews

★★★★★ 4/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with lettings agent Quentin Lee. The rental market has been particularly tough for tenants over the summer, and I've had a hard time even getting other agents to reply! I was fortunate enough to get a viewing booked with Quentin Lee, and his professionalism and responsiveness during this extremely busy season has been great! Quentin was courteous and helpful throughout. The only reason I have given 4 stars is due to the difficulty of getting through to Centrick on the phone to start with.

Wai · 25 August 2022

★★★★★ 5/5

Trustpilot

Great experience with Mr. Quentin

Mr. Quentin has been of great help while researching and viewing properties managed by Centrick. His knowledge and passion for what he does have helped and motivated me to view and get the right property for me. Their phone line is always available and, although it may take a while for them to pick up the call, they will help you out sorting any issue that arises.Overall, I would recommend Centrick to a friend or family member thanks to their nice manners as well as the nice array of properties they provide.

Federico · 25 August 2022

★★★★★ 4/5

Trustpilot

Everything was good review

Everything was good Except the company goodlord who kept on calling etc to get me to use them to set everything up but the cost was too much Eg internet they wanyed £35 amonth which is alot for just broadband so i stayed with company i was already using and saved my self £15 amonth Otherwise a good experience

Customer · 4 April 2024

★★★★★ 5/5

Trustpilot

Meter readings

I had an issue concerning my electricity provider requesting 2 meter readings instead of 1 (as the type of meter only provides 1). A big thank you to Anita Coles for supporting and helping me resolve the issue promptly. Quick responses and helpful suggestions throughout

TB · 25 November 2024

★★★★★ 5/5

Trustpilot

Adam at The Grand Exchange

Adam is helpful and knowledgeable about all aspects of The Grand Exchange. Adam is quick to resolve any problems I have when using the residents' facilities, be it access to the gym or temperature control in the dining room. Always done with a smile too. Thank you.

Quin · 23 October 2024

★★★★★ 5/5

Trustpilot

Rental search with help of Centrick, Birmingham

I was looking for a property in Birmingham since a month. I called Centrick and found Quentin speaking & guiding me on the other end of the phone. Quentin is very polite and helpful. He helped me find a suitable property to move in as soon as possible. I really appreciate his help and effort. He arranged a viewing for me quickly and also helped out on the required documents parts for the application as well. The process was smooth.A loads of thanks to Quentin and Centrick. 😀

Kamakshya · 8 August 2022

★★★★★ 1/5

Trustpilot

One of the worst, most dishonest companies I've ever dealt with

Awful property management company. They take no responsibility, make excuses all the time, they are constantly cutting corners avoiding spending money on proper on maintenance, leaving the building we live in looking awful and run down and creating more problems.

Luke · 19 May 2026

★★★★★ 5/5

Trustpilot

A great start from Centrick!

After years of poor service from our previous managing agent, Centrick were appointed and have worked tirelessly to get us back on track.10/10 for their efforts so far after taking on this quite complex piece of work. Thank you to Maggie James and Anita Coles.

Mr · 19 November 2024

★★★★★ 1/5

Trustpilot

Absolute joke of a maintenance company. 11 months of chasing an issue with no update.

I had an issue with the lead flashing on the roof becoming loose which cause it to lifting in the wind. This caused an incredibly annoying banging sound throughout the day and risked causing water damage to my property internally.

Jake · 17 May 2026

★★★★★ 5/5

Trustpilot

I can't thank Zohra at Centrick enough

I can't thank Zohra enough. She handled the problem/ situation I had regarding renting a property in the most professional and understanding way. I have dealt with other letting agents who were in no ways helpful so it was an absolute pleasure to deal with Zohra this time round. I also found booking the viewing with the team extremely easy and efficient and went out of their way to suit our needs.

Ms · 4 May 2023

★★★★★ 1/5

Trustpilot

In 4 months I have not been provided…

In 4 months I have not been provided the gate code until yesterday and wasnt told the code for the rubbish/bins. The Internet has been suspended twice due to the bills not being paid despite my rent being paid on time. In a day and age where hybrid working is on the increase, days that I should have been wfh I had to go into the office instead and with current petrol prices Centrick are actually costing me financially and mentally. The hot water constantly plays up, the shower mixer valve doesnt work so when the boiler doesnt actually cut out on me means i can only have a scalding shower. I have crohns disease and have made Centrick aware of this yet nothing seems to be progressing. The contractors seem to be on work experience and can never do a satisfactory job. Words of advice from a current tenant is to steer clear of Centrick. I will change my review if my issues get addressed. Most likely not as i am 4 months in and WILL NOT be renewing this tenancy!!!!!!!! The 1 scoring is lenient, more like -101!!

Chris · 15 July 2022

★★★★★ 5/5

Trustpilot

I wanted to say a MASSIVE THANK YOU to…

I wanted to say a MASSIVE THANK YOU to Catrina at the lettings team at Centrick. She went over and beyond to help me book a viewing on a property I was interested in and keep me up to date. She was so polite and helpful on the phone and when I visited the office in Birmingham in person. She is honestly a HUGE asset to the company. Not many places have people like her - excellent customer service

Tima · 21 August 2022

★★★★★ 5/5

Trustpilot

I called Orion Building for the…

I called Orion Building for the relevant information for the maintenance of Apartment and the concierge at desk name Nida was so generous to provide information that could help. Even my agency wasn't able to assist. I loved the way she explained things to me so calmly even I was a little rude and exhausted. I admire her customer services.

Sidra · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent staff

I have been living in Orion building for a while. And I find the concierge team very friendly, approachable and responsive to tasks. Special mentioning to Kal, who always greet me with a smile and entertain my questions.

RP · 25 May 2026

★★★★★ 3/5

Google

I was about to get into a contract with them, however due to one of their colleagues inactive approach I was unable to proceed and had to renew my tenancy elsewhere. While I spoke to them about getting a refund on my holding deposit that too took sometime for them to get back to me, but Yasmin Hall who is another employee there got involved in my case and helped me with a resolution within 2 days, and I received my refund soon after. So thank you Yasmin for your service and help.

PRITHVI · 13 June 2022

★★★★★ 5/5

Google

Thanks to Stella Xydias for showing me around multiple apartment plots at Equipoint to help me decide my first ever home. She was super friendly, kind and most importantly honest with what she thought about the apartment building. I wanted to view a second time (just to be sure) but unfortunately Stella was unavailable, however she managed to organise a viewing with her colleage Christiana Plati and Christiana was so responsive, helpful and pleased to answer any questions I had. Thanks to these two at Centrick Property I feel at ease and even more excited to move in to my own apartment!PositiveResponsiveness, Professionalism

Chloe · 13 June 2022

★★★★★ 1/5

Google

I have owned a property next to Roxborough House on the Warwick Road in Olton, Centrick manage these grounds. I first made my initial concerns to Centrick Estate agents in Solihull as I live close by. My concerns were passed on pre Covid. But I heard nothing, so I went back to the same Centrick Estate agent and raised my concerns again of their encroaching trees onto MY property. The staff there were very helpful and they sent my photos to Sophie at Centricks head office in the city centre of Birmingham. It was September 15th 2021 I was finally contacted by Sophie, and was told on the 6th October 2021 that Sophie had emailed her tree surgeon, and asked for him to meet on site to discuss. Now here we are today, and I have been asked to email my concerns, nothing more than a delaying tactic!!! I believe that Sophie had recently taken over the management of the site, as mentioned in Sophies text to me of 6th October 2021. There has been NO contentious texts between us, just lack of Management by Sophie at Centrick Management

Daniel · 13 June 2022

★★★★★ 5/5

Trustpilot

I just want to say a HUGE thank you to…

I just want to say a HUGE thank you to Hollie/ Holly in the Birmingham office. She is an absolute asset to the entire team at Centrick, and honestly went above and beyond in her customer service towards me. She was incredibly helpful and attentive towards me, and others that came into the office. The vibe I got from her made me feel so welcomed and relaxed. The lady next to her too had a pleaseant nature. Thank you for all your support Hollie/ Holly, really truly appreciate it. :D

Face · 7 June 2022

★★★★★ 5/5

Trustpilot

Lost keys

Lost keys I can’t thank Hayley Mears enough for turning my stressful situation into a positive experience after I threw my house & car keys into the big communal bin. Hayley left her desk rummaging through the bins until she eventually found my keys. I’m extremely grateful. Her resourcefulness and kindness in assisting me were truly commendable. Thank you!

Nana · 26 February 2024

★★★★★ 5/5

Trustpilot

The best summer party ever

The best summer party ever. Great food,good drinks, and the most amazing manager ever. Saf you are the best and thank you for hosting

Helen · 26 August 2026

★★★★★ 5/5

Trustpilot

Was visiting liberty place to carry out…

Was visiting liberty place to carry out some work in one of the apartments, and Saf the concierge was very accommodating and helpful.

Matt · 1 September 2026

★★★★★ 5/5

Trustpilot

Adam is a wonderful concierge at The…

Adam is a wonderful concierge at The Grand Exchange in Bracknell. He has helped my move in to be smooth and pleasant. He has a wealth of knowledge on the buildings he is managing and couldn’t be more friendly and happy to help. Centrick are lucky to have him on board for all the tenants and owners.

Sophie · 28 March 2024

★★★★★ 5/5

Trustpilot

We experienced damage to the exterior…

We experienced damage to the exterior roof resulting in rain water leaking through into the flat. Significant damage has occurred identified in multiple areas within our flat. The Senior Property manager for Centrick, Holly, acknowledged our concern in the very first instance and requested independent contractors to review the issue and advise remedial action. In addition to this she was dealing with original developers, complaints teams and insurers who were all engaged. This process took months prior to having repair work done as throughout the issue one team passed responsibility onto another or just went silent. Holly continually progressed the issue for us always offering support and exploring alternate avenues for remedial action. Eventually after months of continued efforts and via use of independently sourced contractors by Holly repair work was at last completed externally of the property. This has been a significant concern for us throughout so for external repair finally to be completed is very pleasing to see. Holly has been wholly approachable throughout, professional and friendly too and invaluable in getting this resolved. Thank you Holly for all of the hoops you had to go through on our behalf to get this issue sorted, we are truely grateful for your assistance.

Michael · 11 May 2022

★★★★★ 5/5

Trustpilot

Excellent Service and Great Communication!

Toluwani Odutade has been incredibly helpful in updating my vehicle registration for the parking bay. She ensured the process was quick and seamless, all while maintaining excellent communication throughout. Her professionalism and efficiency are truly commendable. Highly recommended for anyone needing assistance!

Suresh · 6 December 2024