Trusted Agent profile · Birmingham
★★★★★
2,160 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,160 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotSince the day we moved into this new…
Since the day we moved into this new apartment saif the concierge has been really helpful with everything. The way he organised the summer party made it so memorable. Thanks
Hi Albin, Thank you for the lovely feedback! We’re so pleased to hear Saif has been helpful since you moved in and helped make the summer party such a memorable event. We’ll be sure to share your thanks with him! Kind regards, Centrick
1/5
TrustpilotMy advise is to never have anything to…
My advise is to never have anything to do with centrick .they demand extortionate management fees ,then fix no issues in the building.cut a long story short I lost everything because of these villains. MY FLAT,MY CREDIT RATING ,MY RELATIONSHIP AND MY MENTAL HEALTH.My flat was repossessed because they failed to repair a leak which made the flat inhabitable and un rentable. I lost £10k in rent and declared bankrupt.i am now homeless and relying on the kindness of friends.My life is over because of this disgusting company.j### update to your response urging me to contact customer services!!!You never responded to my plight or repaired the damage to my flat YOU WERE responsible for.how is contacting you now going to bring my property back.? Save me from the depression and being homeless.im on the brink of ending all this pain that your "management company " have caused .I can't bring my credit score back to normality? My life is over !!!!@@@ You need to be held accountable for loosing me my home and my life.you need to be sued over this .your treatment of everyone at Miller Heights is disgusting.stop putting on cut and pasted excuses on people's reviews.Your a disgusting company. Thanx for doing this to me !!!! My life is ruinedHow can YOU RECTIFY loosing my flat .what a stupid thing to write.how does that help me ? ...it doesn't does it.!!!
We are sorry you feel this is the case, please can you email customerservice@centrick.co.uk with your details and the address of the property so that we can look in to this further. This is important to us, as if we have made mistakes we need to rectify them and ensure this does not happen again. Kindest regardsCentrick
1/5
GoogleUp date no improvemnts Multiple fines for people who rent car parking spaces and sending debt collection. Centrick does nothing about it . Everyone leaving its wild they have given to a 3rd party (CPM) who are sending fines to car space owners and renters multiple x per day And they ignore and do nothing. Both been reported to ombudsmen please get intouch so can all report until action is taken UNTIL ENOUGH PEOPLE REPORT NOTHING WILL CHANGE
Hi Danny, We appreciate you sharing your experience. We’re sorry for any confusion or frustration regarding the fees. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Many thanks, Centrick
1/5
TrustpilotDefinition of manage(ment).
Definition of manage(ment).to handle or direct with a degree of skill: such as. : to exercise executive, administrative, and supervisory direction of.The Directors & employees of Centrick would do well to learn this definition. Their blatant and overwhelming mismanagement of a High rise block in Kent is nothing short of criminal. Excessive service charges levied upon the poor Leaseholders, who are being led a merry dance after being literally miss sold a property which is falling further and further into the abyss of disrepair. Non functioning lifts. Insecure doors. Sewage leaking into communal parts. Rough sleepers, drug use, anti social behavior and a free for all for those looking to destroy an already poorly 'managed' property. Centrick should be prosecuted under the trades description act. At the very least, they should hang their heads, in shame and finally, take along hard look at the definition at the head of this review. They certainly couldn't justify their shoddy lack of management to those the charge for the privelage.
Dear Richard, We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on both residents and landlords. We’d like to assure all residents and leaseholders that we are working very closely with the Freeholder are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Our priority is to ensure that the building is safe and secure.Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
1/5
TrustpilotCentrick property management is Non-Existent!
I am an owner in a building that Centick is meant to be managing. Our apartment block is falling apart, I have given 1 star as zero doesn’t exist. There are so many issues that are not being addressed that it is impossible to even list them. The latest problem seems to be a common theme in the various reviews. The lifts are broken and not getting repaired. Centrick our property management say “there is no money to repair this or anything else”, so they expect residents to walk up 11 floors of stairs to get to their apartments. There are single mothers, disabled tenants, and elderly in the building, apparently not their problem. You are asked to report all issues on the support portal, which I have done and it is immediately closed stating it have been fixed.My advice to anyone looking to buy or rent don’t go near any building that has Centrick associated with it.To add insult I have now been sent a generic response which has been copied across lots of reviews - each review had just had a name change.
Dear Fiona, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotManagement- What Management
Management- What Management? Centrick have allowed many historical problems at the development to escalate to the point where the building is barely habitable ….unresolved leaks ,no security against ‘trash infiltrating the building & doing their worst ! ,no functioning lifts- imagine living on an 11th floor with no lift ,day in,day out…..the list goes on .James Capper, however ,has been a great help in securing the building has qualified for funding in respect of BSF ! Leaseholders were let down from the very beginning -,built quite simply by a bunch of crooks- the evidence is all there .Centrick need to put the leaseholders first & do what they promised - MANAGE
Dear Judi, We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on you as a leaseholder. We can confirm that some of the lifts are now back in operation and a new front door has been fitted, we are currently working on the rear door repair and once this is repaired, ensure the full security of the building. We are working very closely with the Freeholder on all matters and will provide another update during the residents meeting planned for Monday 12th June. Our priority is to ensure that the building is safe and secure and we’d like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
1/5
TrustpilotOur building Miller Heights is in the…
Our building Miller Heights is in the worst condition it's ever been in. We have a tennant on the 11th floor and the lifts haven't worked for weeks. The building is plagued with leaks and front doors are always broken. We need 24h concierge to monitor who comes in and out of the building. Homeless people are sleeping in here, there is anti social behaviour, gym equipment stolen and broken, the list goes on. Happy to take our money and not spend it on our building.
Dear David, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotHigh service charges but very little action
Centrick have been managing our building for around two years. Our building is now in a horrific state! Despite paying over £200 a month in service charges Centrick say they have no funds. The front door is broken allowing anyone to enter the property (and they do - we have homeless people sleeping in the stairways due to Centrick's negligence). There is sewage from a broken soil stack seeping into reception, and all three lifts in the building have been broken for nearly 4 weeks with no resolution on the horizon. There are 11 floors in the building!! Centrick take no accountability and emails appear to go into a black hole. They have one redeeming factor which is the work James Capper has done with getting our building accepted for funding from the building safety fund. James has done a great job. It's such a shame the rest of this company has let us down so badly. Avoid using at all cost.
Dear Jayne, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotBuilding is getting worse since…
Building is getting worse since Centrick took over "management". Broken building door, broken lifts (in a high-rise!), antisocial behaviour to name just a few. Do not seem to care that residents are suffering. Communications are often generic, erroneous and sent months later. And, of course, no response when I reply. I get more accurate updates from other leaseholders who seem to be more active than Centrick. Seem happy to take my money but apparently no money to fix anything... We are having to take legal advice. Worst "management" company that I have come across by far.
Dear Joseph, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotCentric is managing our building and I…
Centric is managing our building and I have been living here for almost one year. our 3 lift is not working more than 1 month now and when I called them they said they don’t know when it going to be repaired. I had my c section surgery 1 month ago and I live in 9 th floor.it is very difficult to go out by stairs. But unfortunately I had to use stairs many times to go to hospital with my newborn baby and it was really really hard .because of the stress and tension I have lots of health issues now.
Dear Divya Paul, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotNo management company
Building is getting worse since Centrick took over "management". Broken building door, broken lifts (in a high-rise!), antisocial behaviour to name just a few. Do not seem to care that residents are suffering. Communications are often generic, erroneous and sent months later. And, of course, no response when I reply. I get more accurate updates from other leaseholders who seem to be more active than Centrick. Seem happy to take my money but apparently no money to fix anything... We are having to take legal advice. Worst "management" company that I have come across by far.
Dear E, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotHORRENDOUS SERVICE. AVOID AT ALL COSTS!
When Centrick took over a couple of years ago my Service Charge went up by over £500 a year and the actual service we reciceve has got worse.The front gates broken for so long alowing people to come in to the car park, park in peoples bays, do drugs, vandalise and defecate in the car park. The front doors are also broken and the same thing happens, people come in vandalise, do drugs and use our building as a toilet. Not only is this disgusting, it is also not safe. People in the buliding feel intimidated and unsafe in their own building all because Centrick won't fix a door!Our lifts have been broken for weeks, meaning that elderly, pregnant and disabled people are having to walk up an 11 floor building. There have also been leaks for months, some of which are letting out waste products which is surely a health hazard.Further more Centrick are failing to properly reclaim funds from those who are not paying their service charges while also not spending the money they do get on fixing any issues.Not only is this an issue of utter unprofessionalism, but it is completely morally reprenesible behaviour.How they have the cheek to call themselves "property specialists" is laughable!
Dear CA, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotNightmarish Experience with Centrick…
Nightmarish Experience with Centrick Property Management: Neglect, Misery, and Zero AccountabilityCentrick Property Management has been an absolute nightmare to deal with, leaving both tenants and landlords trapped in a never-ending cycle of misery and despair. It is truly astonishing how a company can so callously neglect its responsibilities while the building itself crumbles around them. This scathing review aims to shed light on the utter incompetence and complete lack of professionalism displayed by Centrick Property Management.Maintenance is nothing short of a myth in the realm of Centrick. The disrepair and dilapidation that permeate the property are a testament to their negligence and indifference towards their clients. It's as if they relish in watching the building deteriorate while they sit back and count their profits. No matter the urgency or severity of the issues, Centrick consistently fails to carry out even the most basic maintenance tasks. It's clear that their priorities lie elsewhere, and providing a habitable, safe environment for their tenants is not one of them.Communication with Centrick is an exercise in futility. Attempting to contact them via email is like tossing messages into a black hole, never to be seen or acknowledged. The complete lack of response is nothing short of astounding. It's as if they have an aversion to taking responsibility for their actions or addressing the concerns of their clients. Time and time again, emails go unanswered, leaving tenants and landlords in a state of frustration and helplessness.One would expect a property management company to be proactive, diligent, and responsive when it comes to the needs of their clients. Unfortunately, Centrick Property Management fails spectacularly on all fronts. They seem to operate under the misguided notion that their clients are mere inconveniences, rather than individuals with legitimate concerns and rights.Furthermore, the appalling disregard for accountability is a recurring theme in Centrick's modus operandi. When confronted with their failures, they resort to evasive tactics, finger-pointing, and outright denial of any wrongdoing. Their lack of transparency and unwillingness to rectify the issues they have caused only serve to compound the frustration and distress experienced by their clients.In conclusion, Centrick Property Management is a shining example of everything that can go wrong with a property management company. Their neglect, lack of maintenance, and abysmal communication have left tenants and landlords in a perpetual state of misery. It is abundantly clear that Centrick's focus is on their own profits, rather than the well-being of those they are supposed to serve. Save yourself from this nightmare and steer clear of Centrick Property Management at all costs.
Dear Jamie, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
5/5
TrustpilotRenewed tenancy
I am happy to say that l have renewed my tenancy for a further 6 months.My accommodation within Equipoint is 1st class and l have had no problems since l moved in. As with all similar properties with multiple occupancy there are at times when things go wrong, but the building manager Shyleigh is quick to advise and keeps us updated on any ongoing issues. I have always felt very safe here and it is surprising quiet for such a large building.
Thank you for leaving us a 5* review, we will be sure to pass on your kind words to Shyleigh! Kindest regards, Centrick
1/5
TrustpilotThe worst
The worst! I’ve had a leak in my apartment since June and, despite sending multiple emails and making numerous phone calls, I still haven’t received a response. The longer they leave this unresolved, the longer I’m unable to rent out my apartment, so I’m continuing to lose rental income through no fault of my own. It’s incredibly frustrating!
5/5
TrustpilotFirst class support and service from Holly!
I have been in contact with Holly Eldridge over the last week or so with regard to the new parking system at Broadoaks, Solihull. She has been incredibly helpful with very quick responses to my emails / questions and clear and concise instructions. Great service, thank you!
Hi SB, Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team. Kind Regards, Centrick
5/5
TrustpilotGood personalized helps
Chelsea is a quick and detail-oriented professional. I contacted A LOT OF agencies via Email for viewing appointments because I had to organize very well all the viewings in just 4 working days as I am only just visiting Nottingham for vieiwing. I can definitely say more than half of the agencies do not reply... But Chelsea was the first professional to contact me and made me easy to make viewing appointments by providing several other options too. I explicitly required for contacts via Whatsapp or Emails instead of phone calls as I am dealing with so many now. She exactly understood my circumstances and made me easier to discuss the viewing issues on whatsapp. She is quick and offers personalized assistance.
Hi Jonghyun, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Chelsea! Kindest regards Centrick
5/5
TrustpilotThank you
I have been in Sirius for 6 years and i want to give a big thank you to Cosmin very polite,professional and hard working keeping always place very clean and all the time ready to help with anything that you need with smile on his face,very happy to have him aroundThank you 🙏 🙏🙏🙏
Hi , thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Cosmin. Kindest regards.
5/5
TrustpilotMe and my friend just moved into…
Me and my friend just moved into Nottingham and we’re looking for a property and that’s how we got an amazing experience with centrick letting agent. Chelsea is the negotiator for us and she’s really amazing. She got us through the process of viewing and application step by step with patience. Also she explained all the queries we had, which is so convenient for us to consider the property and understand the agreements. Also they are flexible for our recommendations with the property, say for example we wanted to move in on 14th April and they agreed. So we are excited and looking forward to move-in also happy to join hands with Centrick as our property agent.
Hi Dhivajan, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Chelsea! Kindest regards Centrick
5/5
TrustpilotTop-Notch Viewing Experience
Viewing a property with Centric was incredibly easy due to the help of Lewis Campton! He was punctual and personable which made the viewing process an absolute breeze. Definitely the best agent I’ve come across when it comes to keeping up communication around viewing properties and providing any information. Huge thanks to Lewis!
Hi Isabella, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Lewis. Kindest regards.
5/5
TrustpilotHad a great experience on the summer…
Had a great experience on the summer party lots of fun and the arrangements was organised by saf is perfect with good food and drinks. Totally I enjoyed a lot .
Hi Bhavya, Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a fantastic time at the summer party and enjoyed the food, drinks and arrangements. A special thank you for recognising Saf’s efforts - we’ll be sure to pass on your lovely feedback. It sounds like you had a great time, and we’re so pleased you enjoyed the celebrations! Kind regards, Centrick
1/5
TrustpilotJournalist seeking case studies
To all reading this - I am a Centrick leaseholder (and journalist) working on an article for a national newspaper about leasehold homeowner issues, and am using my own experiences as a case study. Would love to connect/compare notes with anyone who has experiences to share (I have had an abysmal time with Centrick). Contact is oteghauwagba at gmail dot com
Hi OU, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
1/5
Trustpilotthey charge if you leave the flat in a cleaner state.
at the beginning of my tenancy I filed a complaint (which they simply acknowledged) because the flat was in a disgusting state, they didn't bother to clean or even do the inventory before I moved in; it took me 4 days and 4 cans of oven cleaner to make the oven usable. during my tenancy I've had several people asking me if I painted, where I simply kept the place clean and tidy. 3 weeks after I drop the keys they send me the report and they want over 200 pounds for dust and things like stains that were there since I moved in and were even reported in their Inventory.That is beyond a joke.
Hi Antonio, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
1/5
GoogleAwful property management company. I live at St Paul's Place in the Jewellery Quarter which is one of the properties they manage. The one lift has been broken since December 2024 and at the time of writing this in March 2026 is still nowhere near being fixed. Awful for a building with 5 floors!
Hi Ed, Thank you for your feedback. We’re sorry to hear about the inconvenience caused by a delay with your maintenance request. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind Regards, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
