Centrick New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

Bridgewated House - Worcester

I did rent flat @Bridgwater house in Worcester via Centrick once. There was a communal parking in front of the building with assigned parking spaces. One day Centrick came up with parking passes that have to be displayed in front windscreen. It was Thursday, that day I forgot to display my pass. I got fined - 40£. I have immediately e-mailed Centrick. Was told not to worry they'll take care of it. Time passed and I thought it's sorted. Out of the blue I've received letters that my fines goes up from 40 to 100 then 140 as I am delaying payment... In the end Centrick did not care to help me and let 3rd party company to charge me higher fine.. It was the worst estate agency I had to deal ever. It happened in 2018/19 however I still got friends who rent via Centshit and they have similar issues or being charged for repairs that did not happen. On the topic of charges. One day those id!ots sent me an invoice for locksmith (lock replacement)... Turned out those id!ots lost their copy of master key so they couldn't access my flat. I still had my genuine key. I even took picture of the key that is still in my possession against inventory page on which you could see picture of genuine key. You won't believe but they demanded I DO DUPLICATE and post it to them... Avoid them.

Dawid · 24 February 2023

★★★★★ 5/5

Trustpilot

Administration amendments

Ella Holsey was extremely helpful with my request. She answered the phone quickly and dealt with my query by taking ownership of the task. Liaising with me by direct email. The work I needed to be undertaken was completed the same day. The best service I have had from Centrick by far.

Claire · 23 October 2024

★★★★★ 5/5

Trustpilot

Lettings!

I put my property on the market with Centrick Birmingham through Michael Nabarrow. Michael was great, very informative and knowledgeable! Within one day the property was live on the market. Within 2 days Centrick generated 5 viewings and received an offer by the third working day. In particular Hollie Frail (lettings coordinator) was fantastic and kept me in the loop with viewing outcomes. Communication throughout the letting process has been exceptional. Overall, I am very pleased with the service and would highly recommend the Centrick lettings team. Liam

Liam · 6 February 2023

★★★★★ 5/5

Trustpilot

Kindness

Reception staff Bernadette Hamza came to our rescue when we were unable to get into our accommodation. Their kindness was greatly appreciated after travelling from Australia. Thank you very much.

Janine · 29 August 2026

★★★★★ 5/5

Trustpilot

Haider is a very helpful and…

Haider is a very helpful and understanding individual who is always willing to offer support whenever it is needed. He listens, shows genuine care, and goes the extra mile to make sure things are done properly. His positive attitude and readiness to help make a real difference.

Timothy · 17 December 2025

★★★★★ 5/5

Trustpilot

Great service as always from Anita

Anita at Centrick is always happy to help out whenever I have an issue, I own a number of apartments across the blocks that she looks after and her service is fantastic. She will help me with issues and queries in a timely manor and always will go out of her way to go the extra mile. Thanks Anita!

Parminder · 10 June 2024

★★★★★ 5/5

Trustpilot

Alex Dalton

Alex Dalton has been the Property Manager of the block in which I own a flat in Maidstone since early autumn 2022. Since this time he has proved to be efficient and effective in dealing with the many issues within the property. After a very poor experience with previous PM's allocated to the building since Centrick took over in 2021, Alex is proving to be accessible to leaseholders and is working to assist with the many issues concerning their flats. He has worked tirelessly to address these serious problems.

Christne · 20 December 2022

★★★★★ 5/5

Trustpilot

Saf and his team

Since Centrick have taken over, I have to say they have been amazing compared to the last company (mainstay) Melanie has been very helpful and Saf and his team have been incredibly helpful and supportive over the 18 years I have been a landlady at the apartments. Saf in particular can not do enough to help me, even going the extra mile each time I have a query. Keep up the great work team

Rhea · 21 June 2023

★★★★★ 5/5

Trustpilot

Olga Dziadula is fantastic!

What an amazing & positive experience.The Birmingham branch have supported me with finding a new rented apartment. In particular, Olga Dziadula has been a massive help and so polite and professional.She has answered all of my queries within a day, sent me properties that suit my needs and just been so reliable and helpful. I will 100% email her again in future should I need to look for somewhere else.Thank you Olga :)

Courtney · 17 July 2023

★★★★★ 5/5

Trustpilot

Very positive and proactive communication

I have a very positive experience in dealing we Adam Rowberry, Senior Property Administrator at Centrick.My property at New Central, Woking was previously managed by another company up to August 2022. I was not happy with the communication in terms of updates/news on parking, bin collection, maintenance and charges that I had to pay. As the management moved to Centrick from September, I see a dramatic improvement in communication and Adam is personally overseeing that my emails and questions are promptly answered.

Rakesh · 5 December 2022

★★★★★ 5/5

Trustpilot

I live in the Orion and The staff at…

I live in the Orion and The staff at the concierge are so nice and helpful. Always available and I never miss a package. It is all very well managed and always clean. Particular shoutout to Nida and bernadette who are so friendly and helpful. Lukasz who’s professional and always on top of everything. As well as the entire team of concierge and cleaning

Nour · 15 February 2024

★★★★★ 1/5

Trustpilot

The worst company of all time and I…

The worst company of all time and I mean that so so genuinely! Staff are AWFUL, service is AWFUL! All round terrible experience

Gin · 2 October 2026

★★★★★ 1/5

Google

Truly awful levels of service, complete lack of attention to poorly managed, deteriorating sites. Terrible communication via email and too cowardly to return calls in person. No care, consideration or urgency in resolving issues, you will be waiting months or even years for concerns to be addressed.

D · 12 April 2026

★★★★★ 1/5

Trustpilot

Terrible, DO NOT RENT WITH THEM

Hey Centrick Team,This is regarding The Equipoint building on 1506 Coventry Road, Yardley , Birmingham, B258FG. This is a complaint on behalf of more then 50 tenants in the building & issues pertaining for more than 12 months and over 20 complaints made to the Centrick building management team & each time nothing is done & many time we get no response or only after many weeks. Delivery packages We’re literally unable to accept any deliveries or have them stored downstairs. This is one of the only buildings that has no delivery system or a way for drivers to enter the building! If anyone is buzzed in they’re stuck in reception & the tenant has to come all the way down to open the second door! Not to mention delivery storage in reception is now banned because people were stealing packages & your team was not willing to put in any effort to find out who it was or to cooperate & provide CCTV to the police. Lifts not workingThis has been happening since day 1. Even as I write this BOTH lifts are NOT working. This happened EVERY week multiple times & it’s actually a shame as many women here with kids have to drag their whole families up and down because of the lack of competence - were talking 14+ flights of stairs just 1 way! I’ve sent over 20 emails regarding this & there still not been a permanent fix. Every week it’s broken & every time it takes DAYS to fix. There was even a period of time where the lifts weren’t working for WEEKS. Plan to lock the West doors To make matters even worse, the ingenious management team has now decided to LOCK the west doors after everything that has already happened! What this means:1. We literally have to go down from entire other side every time we want to collect a package & we must go down each time 2. We can NOT enter from the side we actually live on & must walk across the entire building … every time to enter our apartment…. Pleas do not just forward this to your team , I have clear evidence of over 20+ complaints over the past 12 months where absolutely nothing was done These are only my complaints & do not even include the other countless tenants that live here , many of which are not even well versed with technology! This must be escalated higher up to folks that can actually do something about this.

Jonas · 26 October 2022

★★★★★ 1/5

Trustpilot

DONT RELY ON CENTRICK.

Quentin was excellent and he provided us with a quick solution for rent. His service was impeccable and we have our highest regards towards him. Unfortunately, it was all for nothing due to the way Goodlord and Centrick followed up with the application.I spent almost a week uploading all the forms Goodlord needed, they phone up everybody, saw my contract and payslips which clearly showed we had enough money to pay for rent (over 40 times rent as requested in deposit contract). Goodlord inexplicably requested a guarantor WHO EARNS 50% OF MY WAGES, but who is British. I really don't know how else to feel but disgusted after receiving an email from Centrick stating my deposit was now theirs and the property is back in the market. We were left without a place to go, no deposit and are currently looking for a Hotel.

Rafael · 24 October 2022

★★★★★ 5/5

Trustpilot

Keep up God Work

I have recently been looking for properties to relocate for work. When I called Centrick to arrange a viewing for a property I was met by an agent called Quentin. He was very helpful and professional in every step of the process, from viewings all the way to submitting an application. He ensured all my questions were answered thoroughly and were happy for me to contact him if I had any problems. I honestly believe Quentin is an outstanding member and would highly recommend anyone looking for a property to call up.

Om · 17 October 2022

★★★★★ 1/5

Trustpilot

Really not impressed with Centricks…

Really not impressed with Centricks performance overall hence the 1 star review however I would give Hayley Mears the Conceirge at VP in Ashford a 5 star review all day long. Hayley is always professional, courteous and generally goes the extra mile with no problem being too challenging. She is a real asset to Centrick.

Nicholas · 10 July 2024

★★★★★ 5/5

Trustpilot

Hayley Myers superstar!

Hayley Myers superstar!! Hayley is the glue that keeps our building together! Always goes out of her way to support everybody with a kind, friendly and personal approach to solving any problems we have. I’m not sure what we would do without her! Works so hard to keep everything running smoothly, Thank you Hayley!

Evelyn · 23 July 2024

★★★★★ 1/5

Trustpilot

Appalling Management Service

Since Centrick to over managing our building things are getting worse. No security due to broken door entering the building, broken lifts, antisocial behaviour these are just a few of the issues faced by residents. They not seem to care that residents are suffering. There is lack of communications. They seem happy to take my money but apparently no money to fix anything. They are worst management company that I have come across.

MRS · 18 May 2023

★★★★★ 5/5

Trustpilot

i recently had some issues regarding a…parking permit request

i recently had some issues regarding a property we as an estate agent manage and centrick are the block management company looking after the flats, my issue was resolved quickly and efficiently as on previous occasions especially recently, Anita Coles went above and beyond in helping me and our landlord when we asked for her help

Imran · 11 June 2024

★★★★★ 5/5

Trustpilot

Parking sorted!

Centrick is managing the building where I live and they helped me sorting the parking problem which I was dealing with it for a long time. Thank you very much and keep up the good work, especially Jasmin the person who sort it out for me! 5 stars!

Sorin-Raducu · 19 October 2024

★★★★★ 5/5

Trustpilot

Christiana Plati, an asset to Centrick Property

Thanks to Christiana Plati, buying my new home, was a wonderful and stress-free experience. She is a fantastic realtor, very easy to get on with, always there to answer any questions. I appreciated the extensive knowledge, patience, and expertise. Her insight was extremely valuable, she went above and beyond, and I don't think I could have done this without her. Christiana is the agent that knows the market well and that you can trust. Thanks to Christiana, I am very keen of buying my next property with Centrick Property and I would recommend her 100% to anyone

Vasiliki · 8 September 2022

★★★★★ 5/5

Trustpilot

The staff member sufyaan is always…

The staff member sufyaan is always helpful whenever I visit liberty place and has alwaysprovided me with everything I've needed.

Dean · 6 October 2026

★★★★★ 4/5

Trustpilot

Everything was good review

Everything was good Except the company goodlord who kept on calling etc to get me to use them to set everything up but the cost was too much Eg internet they wanyed £35 amonth which is alot for just broadband so i stayed with company i was already using and saved my self £15 amonth Otherwise a good experience

Customer · 4 April 2024