Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Marwan has been an amazing…

Marwan has been an amazing receptionist, from the day I came in he has been very welcoming and always helpful. He helped me get set up with the building amenities and is always fun to have a conversation with. He has made my experience at ventricle all that much better, one of the reasons I wish I could continue staying here.

Jovi · 27 September 2024

★★★★★ 5/5

Trustpilot

Great Company*****

Deal Progressor, Shaz Macadam, was invaluable in getting my transaction over the line. She is very knowledgeable and professional, as well as diligent. Her efforts in chasing up the Vendor's solicitors were paramount to getting the purchase through. Everyone I dealt with at Centrick were extremely professional and went out of their way to help. This is a really fantastic company. Special thanks to Luca Davis, as well, for his professionalism and thoroughness, getting extra documents needed promptly. Really great experience throughout. Thank you!!

Caroline · 14 September 2023

★★★★★ 5/5

Trustpilot

Liberty place summer party

I’m living in Liberty place and recently the we had a Summer party organised by Saif and his concierge team. I had a great time and enjoyed the drinks. Thanks to the team and their hard work

Chitwan · 1 September 2026

★★★★★ 1/5

Google

Absolutely useless. We had the unfortunate luck of having these guys take over the management of the property we’re staying in and have been waiting 2 whole months for them to send a contractor out to the flat. Respond once every 2 weeks and no matter who you speak to in the company they all seem to be more useless than the last. Would avoid like the plague.

Alex · 11 January 2026

★★★★★ 5/5

Trustpilot

I reguarly visit my friend at liberty…

I reguarly visit my friend at liberty place who lives there and I want to give special thanks to sufyaan who works there for always gives me a parking space with a smile

Kleslley · 24 September 2026

★★★★★ 5/5

Google

I had the pleasure of interacting with Shyleigh Quinlan at Centrick. I found her very kind and responsive. While she followed the book to the T, she expressed empathy and understanding and support to me all through the process with clear instructions and communication. I was very impressed with her. I wish her all the very best in her career.

Anusha · 16 March 2026

★★★★★ 1/5

Trustpilot

Junkies sleeping in sick in the stairwell and no security

People being sick in the stairwells. Junkies and drug dealers sleeping rough in the stairs wells. Drug dealing going on in the car park. No cctv and fire doors routinely broken. They only employ their own trades and at £800 for a call out with NO action its bordering on criminal! This is the worst property management company I have met. There is absolutely no way on gods Green earth that their positive reviews are genuine. Trustpilot won’t allow multiple reviews from the same account so it begs the question, if the negative reviews are all lies, why are there so many regarding the same thing from so many different IP accounts? There’s no way that one person owns that many different electrical devices! Do the math!

Danny · 21 August 2023

★★★★★ 5/5

Trustpilot

Big Thanks to brilliant agents at Centrick,Birmingham

We are buying a new build home at Birmingham and we are so glad that we chose Centrick. All the agents from Centrick are brilliant and helpful. Christiana is extremely patient to answer my questions even it is outside the working hours. I am really sorry for my poor english communication as well as the excess amount of questions. Alex is also a nice agent who follow up our case quickly during Christiana annual leave. Alex did a big help to speed up the negotiation and communication with the developer. For the purchase procedure, Shaz is considerate over all our situation and help to chase every party and make our purchase progress smooth. We are delighted to have all of them to help

Tina · 20 August 2023

★★★★★ 5/5

Trustpilot

Liberty Place, Birmingham

I was renting a flat in the Liberty Place development, and found Safarat Hussain, the head of concierge at the development, incredibly helpful during my time in the flat and made my tenancy much more comfortable and enjoyable. Whether it was parking enquiries, general building maintenance or communal area requests Safarat and the team were always very prompt and accommodating. I would happily look at purchasing in Liberty Place in the future once the ESW1 Certificate issues have been resolved, with a lot of that being down to the helpfulness of Safarat and the team at Liberty Place!

George · 15 August 2023

★★★★★ 1/5

Google

Avoid this company at all costs! I’ve only used 1 star as I can’t rate any lower. The standard of property management is the absolute pits. It’s just fraud at this point. Just ignore any messages about problems, maintenance. There’s that many animals in the block it’s not dissimilar to living in a zoo. Hedgerow close is disgusting. We’ve had problems for over 2 years and nothings been done. We’ve been passed around from Hannah Perry, humza and Stephen brown. There all as useless as each other. The disregard for peoples problems is just rude and arrogant. Avoid living under this company at all costs.

Amy · 9 September 2025

★★★★★ 1/5

Google

Title: Avoid Centrick at ALL costs, Incompetent, Dishonest, and Borderline Fraudulent My experience with Centrick has been nothing short of an absolute nightmare. If you’re looking for a company that embodies everything wrong with property and service management, look no further. This is the gold standard for incompetence, negligence, and outright deceit. 💬 Communication? Nonexistent. Trying to get a response from Centrick is like shouting into the void. Emails are ignored, phone calls go unanswered, and when someone finally does reply, it’s usually with vague, dismissive, and contradictory information. There’s no accountability, no consistency, just empty promises and delay tactics. 🔧 Maintenance? What maintenance? Repeated reports of serious issues (including safety hazards) were ignored for months. Leaks, faulty fire alarms, broken entry systems, all left unresolved despite countless reports. When contractors were finally sent, they were either unqualified, unprofessional, or did more harm than good. It was clear Centrick had no oversight or quality control over their suppliers. 💰 Financial misconduct? Absolutely. This is where things get truly appalling. Charges appear on statements with no explanation or justification. Requests for invoices or breakdowns are either dodged or refused altogether. In some cases, residents have been billed for services that were never delivered. Funds have vanished from service charge accounts with no traceable paper trail. This isn’t just negligence, it borders on fraud. 🏢 Professionalism? Laughable. Staff routinely behave with arrogance and condescension, showing no respect for clients or residents. Genuine concerns are met with hostility or outright gaslighting. Complaints are brushed off, and whistleblowers are met with veiled threats or silence. Their entire culture reeks of incompetence and apathy. 🧾 Transparency? Nonexistent. Trying to get clear financial reports or detailed service logs is like pulling teeth. There’s zero transparency around how money is spent or why fees increase yearly despite a total lack of visible service. When challenged, Centrick resorts to excuses, misdirection, or just goes silent. ⸻ In short: Centrick is a disgrace. They lie, overcharge, underdeliver, and treat clients with complete disregard. If you’re considering working with them, whether as a leaseholder, tenant, landlord, or developer, RUN. There are plenty of bad management companies out there, but Centrick manages to set a new low. This isn’t just poor management. This is systemic incompetence, mismanagement of funds, and possible criminality. The only thing they seem capable of managing is how to avoid responsibility.

Ali · 9 September 2025

★★★★★ 1/5

Google

This is the worst experience I had ever. For more than a month I had a water leakage issue coming from the outside which makes rain go into the apartment. From the 22th of July until today 3rd of September this issue hasn’t been fixed. The letting agency cant do anything as they are waiting for Centrick to fix the external issue as there is something that lets rain water on, Centrick managing the budling. I had to take days of to speak with the senior building management, I had to wait standing for full hour, just to speak with her. the problem didn't get fixed, and they just reply asking for videos then ignoring some emails, they sent 2 guys on Friday but nothing ever happened after that. For more than one month there is a water leaking, mould developing, no blinds (Btw there is 30 windows facing my apartment on the other side and they can clearly see everything inside when lights on at night), and I can hear water dripping behind the walls as well, the same ceiling has electricity plug point. And they basically don't seem to care much. It is really disappointing and as other people already mentioned we didn't have a great experience.

Loay · 9 September 2025

★★★★★ 1/5

Trustpilot

I live in a new apartment located in…

I live in a new apartment located in Ashford called Victoria Point and it’s managed by Centrick. Calls are never returned, nothing gets repaired, and despite receiving hundreds of thousands of pounds each year, very little gets maintained. Security is shocking and because of a broken garage door that Centrick have left unfixed for months and months, anyone can enter the apartments. Additional charges are added without any explanation. I pay over £3000 per year in service charges and it’s probably the worst managed apartment that I have ever lived in.

Martin · 28 July 2023

★★★★★ 5/5

Trustpilot

Thank you Humza Tanweer - Total Star !! 🌟

Humza went above and beyond his scope of duties today to ensure we received our Pre-Sale management pack. Humza navigated complicated lines of communication and thinking outside the box to get an urgent message through to his colleagues. Humza listened carefully and thought through the problem logically, to ensure the issue was addressed in a professional manner.

Alan · 29 October 2024

★★★★★ 1/5

Trustpilot

Management Fee

Centrick took over from my previous management agency, which was fine, I guess. The I received an email stating I owed them money for the Management fee. I was too sure what that really was, and I didn't want to be charged for any late payment fees , so I paid the money, only be to informed by my advisor that I didnt have to take up their management contract. I approached Centrick about this any they agreed to return my money. That was too month ago. They reluctantly reply to my emails and telephone call.Its really disgusting how I've been treated, especially as we are all going through financial hardship, they really have no regard to their potential customers. I definitely will not or ever use their services.I just want my money back.

Jazzy · 26 July 2023

★★★★★ 5/5

Trustpilot

Nice experience with Centrick

The staff are very helpful and friendly. They helped me a lot from the beginning till the end. I experienced one day that the boiler of my flat was out of order and had no hot water to use. I reported this issue through the tenants' portal and the boiler was fixed within 2 days. Even when I needed to early terminate my tenancy later, they helped me and the landlord to re-let the property within one month. The staff and agents are working with quick response. I specially thank Bethany Turner for helping us so long. I appreciated their effort so much.

Andy · 25 July 2023

★★★★★ 5/5

Trustpilot

The conceirge at Liberty Place

The conceirge at Liberty Place, Saf, has been extremely friendly and helpful since we moved in. He organized a community party recently which included a bouncy castle that the kids loved! Was a great way to get the community together and for the kids to have a good time. A great conceirge service here at Liberty Place , largely thanks to Saf.

Babar · 23 September 2025

★★★★★ 5/5

Trustpilot

Highly recommend CENTRICK

I used CENTRICK to sell my property and was assigned to Shazeen to help me through my sale and she was nothing but fantastic! At times i became overwhelmed and confused with emails and questions but Shaz was outstanding, she kept me calm talked me through every step of the way explained things to me took me through things step by step. Shaz kept in touch daily and supported me when I didn’t understand any questions. Thank you Shaz for keeping sane in the most stressful of times. Also a huge thank you to Luca at CENTRICK for his initial help on putting my property on the market with ease finding my buyer first time and checking in with me throughout the sale to make sure all was going well! Thank you Shaz and Luca for being amazing! Sarah x

Sarah · 22 July 2023

★★★★★ 4/5

Trustpilot

The management of the building is a…

The management of the building is a very slow to resolve issues, though a new operations director and manager have just started whom seem to be more responsive and actioning things. On a more positive note, Hayley mears the concierge at Victoria Point at Ashford is excellent. She so often goes above and beyond for her residents and looks after us very well. I’ll miss having her as I’ve now moved out!

Ben · 23 January 2024

★★★★★ 1/5

Google

Given Centrick's high rating, I was pleased when they took over the management of our building in August 2022. The building had only minor issues but one of the most glaring ones was the only lift not working in the 8 floor building since April 2022. How wrong was I? There has been 0 proactive communication since them taking over the management and from what I can see on the log sheet in the common area, they have visited the property just once on 12/9/22. Those of us who have enquired have either received no response or a very noncommittal one with no eETA. At first they blamed the prior management company but 4 months is plenty of time for them to get the process sorted or at least place some proactive communication in the common area for 50 or so families residing in the building. Having not visited the complex, I don't think they understand the pain of residents, across age groups and health conditions, who have no choice but to make at least 2-3 'trips' down the flight of stairs for work, school, picking deliveries and sustenance. The other option is to be confined in your flat. Wish there was an option for 0 stars

Arjun · 13 June 2023

★★★★★ 5/5

Trustpilot

Adam was absolutely fantastic to help…

Adam was absolutely fantastic to help and responsive! His customer service skills are top-notch, "I've had nothing but positive experiences with Adam at Centrick. He's always available to answer questions and provide solutions. His exceptional customer service and dedication to ensuring customer satisfaction are truly commendable. I'm so grateful for his help!" Highly recommend!”

Shanthy · 19 November 2024

★★★★★ 1/5

Google

I would not recommend centrick useless is the word ive had a leak for 3 week and they are not interested and its not coming from another flat its communal area im getting flooded 3/4 times a day and its ruined landing carpet but they dont care. Can't believe they have a job to do and they dont do it just pass you pillar to post.

Ryan · 31 December 2025

★★★★★ 5/5

Trustpilot

Since the day we moved into this new…

Since the day we moved into this new apartment saif the concierge has been really helpful with everything. The way he organised the summer party made it so memorable. Thanks

Albin · 23 September 2026

★★★★★ 1/5

Trustpilot

Was looking to purchase a new…

Was looking to purchase a new development property and Centric is an absolute joke. Their response rate is rubbish, I suspect that they use call centres for their calls as no one is ever available, their whatsapp link is useless as they will ignore you and all my calls have never been returned. It’s a real shame that your response rate is so slow at Centric. Rather than waste customers time, if you are too busy or don’t have staff to attend to the enquiries, it will be useful for you to just put all the necessary information on the website or make a landing page that allows you collect client information and you send them a brochure, with prices, sizes, service charge, ground rent to help them make an informed decision.

Nnembu · 7 June 2023