Centrick New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

One of the worsts

I echo what some of the reviewers say here. Centrick has been very slow and unresponsive to the requests/complaints. Typical basic requests take close to a year to fix and they do not even bother to reply to the follow-up emails. The requests that you raise on to their tenants/residents portal are marked as 'done' without any resolution or with a remark as 'pending due to insufficient funds.'The company does not give any explanation for that remark. The funds' distribution is not transparent to the leaseholders. Cleaning is not done regularly in the communal areas/premises area or externally.All that for the hefty service charges you pay!

Sam · 3 February 2024

★★★★★ 5/5

Trustpilot

Great people to work with…..

I will start by saying, if anyone is looking for a knowledgeable, experienced and a straight forward estate agent then look no further. We deal with Luca Davis and he goes above and beyond the call of duty. I am very impressed with his work ethics, his professionalism and he says it as it is. There is no sugar coating and he makes people comfortable to ask as many questions as they have. His viewings are not rushed and he gives time and goes through all the aspects of the property. Give these guys a call and ask for Luca. They have decent properties and some of them have the WOW factor! Centrick are definitely lucky to have him on the team.

Sheikh · 29 January 2024

★★★★★ 5/5

Trustpilot

Service charge error

Anita Coles was very helpful with a service charge problem. An incorrect service charge was unvoiced by Centrick which I paid. I was then invoiced with a revised service charge (much reduced.) I wished to be repaid the amount I had over paid. Anita liaised with the accounts department. She was efficient and professional, always answering emails promptly and constructively and she managed to resolve the problem for me.

Nic · 20 August 2024

★★★★★ 5/5

Trustpilot

Holly was really helpful as I was…

Holly was really helpful as I was stressed about a payment which had not been located to my accounts.I would like to also add that the cladding issues are very upsetting when will this be resolved as we have not had any more information since we where told comfort letters would be issued but nothing do far, This has now been going on for years and people are having to sell at a loss,

Aneeta · 21 May 2024

★★★★★ 5/5

Trustpilot

The customer service by Zoya has been…

The customer service by Zoya has been fantastic, previous to this the overall customer service by Centrick has not been great, had to constantly chase up questions uploaded to the Centrick portal as there’s was no reply but Zoya has been superb in providing the relevant customer service and where required researched and provided relevant feedback, timely, definitely a credit to the organisation, thanks.

Ash · 1 November 2024

★★★★★ 5/5

Trustpilot

Saf at Liberty Place

Just want to shout out Saf at Liberty Place who always does a great job. I’ve lived here just shy of a year now and will be moving out soon. He’s consistent, always friendly, always available and always helpful.

David · 23 September 2026

★★★★★ 5/5

Trustpilot

Jasmin Dunsford ( JD) - excellent professional

I cannot see my last Trustpilot review, that I did a couple of days ago, so here it is again, more or less the same:JD -our dedicated property manager at Centrick, is amazing. In the property management and estates business, the reputations are not often good - poor service, mismanaged service charges, slow responses to repairs etc. This is NOT the case with my dealings with JD - and her manager Laura. JD is a whirlwind of efficiency and competence, attentive and kind. We only bought our appartment in August 2023, and we had a few hitches. JD has reacted quickly and our on site visit was so reassuring as there are some repairs to do going forward. Centrick only took over the contract a year ago and have been unpicking the middle from the previous agent. Of course it helps to work collaboratively rather than default to conflict when working between leaseholders and the managing agent - that is how solutions are found. JD is so professional and I feel we have struck gold! She really understands the power of good customer service and she knows her job inside out. Laura is also sound, objective and very capable. I cannot thank you enough. Onwards into 2024.

Fergus · 23 December 2023

★★★★★ 5/5

Trustpilot

Excellent Tenancy Management

Centrick have been letting and managing my property in Birmingham since I purchased it in 2014. I have always had excellent customer care from Centrick. Both the tenancy and accounts teams are prompt in resolving issues and replying to any queries. They have always found tenants on time every year and even during the pandemic. Special mention and thanks to Bethany Turner, Tenancy Manager for all the help and support and quick responses to all the queries I have come up with over the past few months.I would highly recommend Centrick to anyone looking for a reliable and experienced team to manage your property.

Sampath · 22 December 2023

★★★★★ 5/5

Trustpilot

Exceed MY expectations thanks guys.

"I had an outstanding experience working with Quentin during my letting process. His assistance and expertise made the entire procedure incredibly easy and stress-free. Quentin's knowledge and guidance were invaluable in navigating through the complexities of letting. He was not only highly professional but also extremely helpful and approachable.Quentin's dedication to ensuring a smooth and efficient letting process was commendable. He patiently addressed all my queries, provided comprehensive explanations, and offered valuable insights, making me feel confident and well-informed every step of the way.His proactive approach and attention to detail were exceptional, making the entire experience seamless. Quentin's support truly made a difference, and I can confidently say that his expertise and professionalism set a high standard for letting services.I highly recommend Quentin for anyone seeking assistance with letting. His professionalism, knowledge, and willingness to go the extra mile made my letting journey remarkably smooth and stress-free. Thank you, Quentin, for your exceptional assistance!"

OLADAYO · 21 December 2023

★★★★★ 5/5

Trustpilot

Title

Exceptional Service from Centrick House Agent with Quentin's Invaluable Support!"I recently had the pleasure of working with Centrick House Agent, and I must say, their service surpassed all expectations. Throughout the process, Quentin's invaluable assistance made a significant difference.From the moment I reached out, Quentin was incredibly helpful, guiding me seamlessly through every step of the process. His professionalism and expertise were evident, as he patiently answered all my queries, offered insightful advice, and ensured a smooth experience from start to finish.Quentin's dedication to ensuring my needs were met went above and beyond. His proactive approach and attention to detail were truly commendable, making what could have been a stressful experience, an absolute breeze.Centrick House Agent's commitment to customer satisfaction, coupled with Quentin's exceptional service, have earned my utmost respect and trust. I highly recommend their services to anyone seeking a seamless and professional letting experience."

OLADAYO · 19 December 2023

★★★★★ 5/5

Trustpilot

Ben was very kind and helpful with my queries

Ben was the most helpful, understanding, and patient support I’ve come across at Centrick. Polite, professional, empathetic, explained everything clearly, and really altogether a very pleasant call despite the subject matter! Thank you Ben for your time today!

SC · 2 June 2026

★★★★★ 1/5

Trustpilot

Impossible to get in touch with the…

Impossible to get in touch with the credit control team in centric. They have sent debt collectors to my house despite them never sending invoices for the service charge. When you wait 1 hr to talk to the general line they don't have the right information on the computer to be of any use.

Peter · 1 June 2026

★★★★★ 1/5

Trustpilot

Poor management, Customer service and Billing

I got a property in new central in working. previous management companies(Chamonix and First port) were excellent in communication and Billing. Last year 2022 mid year, centrick took the management new central. I have contacted them during march, April and May 2023 to discuss why management charges were not deducted my account. There is no answer from centrick side. They have asked me to contact Firstport. Firstport was not ready to answer service charges because they are left and they have asked me to contact centrick. centrick was bouncing me back and fourth.Finally, centrick send an email in June for outstanding amount of £5,677.19. Really we shocked after seeing the amount. Immediately send an email to centrick, statement of service charges for year 2022-2023.I have send the screen shot the payment i made to First port in the year 2022-2023. Then couple of months never get any answer from centrick. centrick is not ready to speak with First port and not ready to give statement of accounts. Here the details for the payment went through Direct Debit year. I am happy to show my bank statement. 1st Feb'2022 - 1973.131st July'2022 - 1019.784th July 150.00Figures in your statement are entirely different from these figures. Please check and confirm the statement. They have answered only July payment. Still now centrick was not answered for Feb payment.without answering the payment made in the Feb, they have passed the payment to credit control. centrick doesn't know about our past statements.Very very poor communication and customer service received from centrick. Nearly 9 to 10 months, So stressful to get the statement of accounts from centrick. my and my husband is so stressed with centrick management. we are paying the service charges and other payments through Direct Debit. I couldn't able to fill tax returns because of poor customer service from centrick.

Punitha · 2 December 2023

★★★★★ 5/5

Trustpilot

Great service Khalid is always pleasant…

Great service Khalid is always pleasant and helpful

Imran · 14 May 2026

★★★★★ 5/5

Trustpilot

Big shoutout to Saf

Big shoutout to Saf, worked with him for a long time. Sorta any issues quickly. Jack from accord

Jack · 19 February 2026

★★★★★ 5/5

Trustpilot

Amazing support!

I was in a very bad situation with a billing company which they were not processing my payments to my suppliers and Isabella helped me chase them up until they gave me a refund so I could get it sorted before I ended up in a debt collectors list! She kept in contact with me everyday to make sure I was in the loop with everything and made sure it got sorted. Which was very much appreciated ❤️

Mary · 19 December 2023

★★★★★ 5/5

Trustpilot

Quick and very efficient agency

I migrated to Australia in 2009 and after bad experiences with agents in Birmingham I moved my rental property to Centrick in April 2023. Michael Nabarro was just brilliant. Firstly he achieved an excellent uplift in rent as he knew the market and what the apartment could achieve and also rented it out within a week. I've gone for fully managed service and basically unless there is a problem that needs my authorisation to address I don't hear anything with tenant queries resolved very quickly. Overall, a superb service and highly recommended

Byron · 18 October 2023

★★★★★ 1/5

Trustpilot

I've had two letters in a week now…

I've had two letters in a week now asking me to pay £313.08 i've only just paid £294.41, i'm not paying another large sum bunch of vultures **Edit** I have emailed already, email is rosie_avfc@hotmail

Matthew · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible Service.

We have been living in our property for 2.5 months and during this time have had no working intercom. Today I have booked a second day off for an engineer to be in attendance. Engineer was due to arrive at 9am, and myself and my partner have been calling since this time to be told on multiple occasions 'They will come back to us' or we are just point blank ignored. I finally then got a call back at 2pm stating someone had came to the property and called the doorbell (The door bell we do not have and the reason they are here is to sort the intercom). I am at wits end with this business and no doubt I will have to book further time off to accommodate. On top of this I cannot for the life of me get through to Centrick, I am only able to leave a voicemail. I will be seeking advise online on how to take this further.

Jade · 6 October 2023

★★★★★ 5/5

Trustpilot

THANK YOU to an AMAZING person ELLEN

I cannot believe that I gave 5 stars to Centrick. I had a flat with Centrick for 4 years. I had bad and good experience like everyone you interact with.But I had the worst experience recently after renting a flat with Centrick for 4 years. Unfortunately I had to move and needed a reference for my new flat. Being a good tenant for 4 years I thought it wouldn’t be an issue. But the worst experience I ever had. But I would never thought of writing a review to say THANK YOU after what I had to go through to make sure accurate information were provided on my reference. The only person who brought me here and who deserves all the recognition for the amazing job she is doing is Ellen. Ellen is one of the manager in the Birmingham office, the best one and the only professional and caring. We need more people like Ellen at Centrick. Words cannot express how THANKFUL I am for meeting Ellen. I had to come down the Birmingham office on Tuesday 04/10/23 to raise a concern I had since my property manager wasn’t even caring. Even after coming to the office instead of trying to make things right since a misleading and incorrect reference have been given my property manager wanted to put me out of the building while having a careless attitude, demonstrating her annoyance to simply even listening to me as she should as my property manager but instead she asked me to send her an email instead. Advising that because the previous property manager left there was nothing she could do neither Centrick to correct the incorrect information Centrick had on their system. Luckily Ellen came down while I was talking with my property manager. Ellen I didn’t know and never had any interaction previously is the one who took time to listen to me and reassuring me. She told me that she will be in touch the next day before 12. The next day she wrote to me before 12 and resolved the concern I raised since nearly a week. She went above and beyond making things right and did for me in few minutes what none of my property manager did for the whole time I had my flat with Centrick. It deeply touch me because she didn’t know and didn’t have any obligations to help me but she displayed professionalism, respect, integrity and kindness in few minutes. Showing that she loves her job and only people like Ellen with that human side should manage people. Thank you for EVERYTHING Ellen. Ellen deserve a promotion for the incredible service she provide each time she interact with customer either face to face or by email. Taking time to write this review is important to me for Centrick team to know the amazing person Ellen is. I wish I shad her as a property manager. Never change Ellen, Thank you for EVERYTHING. You are doing a great job! Ellen attitude confirmed that Centrick value their customer and because of Ellen I am recommending Centrick. Anyone reading this review please always ask for Ellen and treat her well please. She deserves everything the world have to offer and definitely a promotion. We need more kind people in this world like Ellen to make a better world. Treating someone well can make a big difference in their life. And you made a positive impact in my life. I am FOREVER Grateful. Wishing you the best Ellen. Thank you Valerie

VH · 6 October 2023

★★★★★ 5/5

Trustpilot

This review is not for Centrick but…

This review is not for Centrick but rather the concierge at Victoria point - Hayley. Hayley is incredibly hard working and always does her best to try and help manage any situations that occur in the building. Hayley is responsive, timely and incredibly helpful and her being at Victoria point made our time living there much less stressful and much more enjoyable.

Alexander · 21 September 2024

★★★★★ 5/5

Trustpilot

We had issues where we were being…

We had issues where we were being incorrectly fined at the place we were renting.We were lucky enough to be assigned Holly Eldridge who helped us go contact the park company to have the fines cancelled.There was a lot of back and forth but Holly was very patient and very responsive to all emails.She helped is sort out what was a very stressful situation and we are very grateful and highly recommend her.Please can this review be shown to the managers as Holly deserves recognition for her excellent customer services and dedication.

Menna · 29 September 2023

★★★★★ 1/5

Trustpilot

Centrick are by far the worst company…

Centrick are by far the worst company and management company I have ever dealt with in my life. The reason why I’m saying, this is because that every single time and every single phone call and promises that they make never comes to fruition. Also, I have been dealing with other management companies before them And they’re at least try to fix the problems that was ongoing, but this company just brushes every problem under the carpet. There is a numerous amount of repairs that needs to be done including the security gates which have been open for more than three months and broken. There is numerous lights within the property which have been damaged and not been replaced. There is a gate which is broken, which can let the pub next door to the car parks punters come in whenever they want and also we’ve had masked men come in and tried to try numerous car doors to break into the cars. There is issues with the maintenance of the grounds which haven’t been done in months including the cutting of the grass, cleaning of the windows, fixing the guttering which is leaking and damaging the surrounding areas, the RAT INFESTATION, the cleaning of the communal areas (which takes the cleaners from Virtu 5 mins to clean a whole block!) the list goes on.. Then we had the problem with the mould and we have also found out that the property has been miss built which they are trying to charge us over £240,000 to fix when it was a problem with the builder rather than us landlords and owners of the property! There are children living here and adults who are suffering with sinus issues, bronchitis chest infections and also runny eyes running noses and have been doing so for a number of years which is a detriment to our apartments, and is due to the mould in the apartments because of a miss build by the builder. They knew about all these problems beforehand because they have done surveys Thermal, surveys which show the miss-build but yet they try to push blame on to the owners of the property in order for them to pay for our mistakes, which are not a fault on our behalf. The maintenance costs have tripled in the last 10 months it’s gone from £300 to nearly £800 per quarter of which £24,000 has gone onto electricity? How can they live with themselves knowing all this has been happening? This is an absolute disgrace and we will fight until the end, especially people that have had thousands of pounds worth of stuff been damaged by the mould. I don’t even think that they have learnt from the ongoing issues with mould that has been reported in the local/national papers and in the local/national news in relation to the fight against the council/housing association in relation to the mould which has affected/even sometimes killed people and ruined their lives. I can be writing all day about this as my list is very intensive! This has been a constant ongoing issue which stems back from 2010. Disgraceful company, if you can, please avoid.

Mikey · 18 September 2023

★★★★★ 1/5

Google

Avoid if you can! Raising prices yet lowering service standards. Lift at Madison house Birmingham has been broken for nearly 3 MONTHS! As someone with a disability I am appalled and saddened that getting in and out of my own home is such a struggle. The residents of the building have decided to get together and take matters into our own hands. Why does it have to get to this to get something done!? Don’t reply with an apology. Reply by actually fixing what you are supposed to fix!

Robyn · 16 September 2023