Trusted Agent profile

Centrick New Homes reviews

3.9

★★★★★ Good

2,140 reviews across 2 platforms

The Exchange, 19 Newhall Street, Birmingham B3 3PJ

Centrick New Homes's Birmingham office at The Exchange is rated 3.9 out of 5 across 2,140 reviews on two platforms, including 341 Google reviews rated 2.8. Checked 9 October 2026.

2.8 / 5

341

Reviews on Google

This office

1,799

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

2/5

Trustpilot

They never maintain the lifts in their…

They never maintain the lifts in their buildings. There is a constant outage with multiple lifts with no urge to get them fixed. In my building one out of two lifts has only ever worked for 2 months in the 2 years I’ve lived here. The other lift is constantly out of action for weeks on end. I suspect they are using cheap parts for the lifts, I have never known a building to have so many issues with lifts

Naomi · 27 August 2026

Agent replied · 23 September 2026

Hi Naomi, We’re sorry to hear about your experience with the lifts and understand how frustrating repeated outages can be, particularly when you rely on them as part of your daily routine. We appreciate your concerns regarding the frequency and duration of the lift outages. Lift maintenance and reliability are important to us, and we work with specialist contractors to investigate faults and carry out the necessary repairs. We would like the opportunity to look into the specific issues you have experienced and understand the history of the lift repairs at your building. If you could provide your name and property details through Trustpilot, it will enable us to assist you further. Alternatively, you can send them to us directly at customerservice@centrick.co.uk. Kind regards, Centrick

5/5

Trustpilot

No job too big or small

The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to my apartment. Today he helped retrieve my MacBook which had somehow got stuck inside my reclining sofa. Any job is always carried out with good humour and a smile on his face, He makes living at Liberty Place a pleasure.

Andrew · 26 August 2026

Agent replied · 23 September 2026

Hi Andrew, Thank you for sharing your experience with us. We’re really pleased to hear that you were happy with the service you received. Your kind feedback means a lot to the team. Kind Regards, Centrick

5/5

Trustpilot

Bernadette Rose is always incredibly…

Bernadette Rose is always incredibly helpful in her role at the concierge. She has a friendly, welcoming attitude that makes every interaction pleasant and easy. Whether she’s giving directions, answering questions, or helping with special requests, Bernadette is always professional, approachable, and happy to assist. Her warm smile and genuine care make residents feel valued and well looked after. She consistently goes above and beyond, making her a real asset to the team.

Lai · 22 August 2026

Agent replied · 23 September 2026

Hi Lai, Thank you so much for your review. We’re pleased to hear that Bernadette is going above and beyond for our residents. Thank you for taking the time to share your positive experience with us, we will pass on the message to her. Kind regards, Centrick

1/5

Google

Despite repeated attempts to seek updates, the responses have been vague and unhelpful. When I requested a callback for further clarification, I was informed that this won’t do it as the team was “busy,” and was instead advised to check with neighbours for information. This is ridiculous tbh There has been no water for more than 36 hours This response reflects a lack of accountability and concern for customers facing a critical service disruption. Didn’t receive the portal key too despite giving them the information they wanted. They should provide timely communication, clear updates, and a more responsible approach when dealing with essential services such as water supply. The handling of this issue has been highly disappointing.

Akshay · 2 April 2026

Agent replied · 16 April 2026

Hi Akshay, Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your experience. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind Regards, Centrick

1/5

Google

Appalling, the accounts were always late, the bills inflated and often found to be incorrect, the point of contact for leaseholders was a revolving door of inexperienced or obstructive people. They were financially opaque, with mysterious charges never being suitably explained and seemed to weaponise incompetence Everything took a lot longer than it needed to, with no communication and both the leaseholders and freeholder were sick of them - eventually, after years of disappointing services and failure to do works in a timely and cost-effective manner, they were sacked. - Re the response, why would I 'reach out' to your customer services team? You were sacked, and only ever replied to repeat emails from our leaseholders group with obstructions, deferments, lies, or rudeness. If you want to do something, could you do a proper handover with the new management company. It’s a 60+ apartment block and estate, and they have only had ‘a restricted handover’ and no information. Accounts from 2024 still not done… do your job.

James · 18 January 2026

Agent replied · 25 January 2026

Hi James Henderson, We appreciate you sharing your experience. We’re sorry for any confusion or frustration regarding billing. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind regards, Centrick

1/5

Google

Avoid is the best advice. I live in the same house for over 11 years and it has had several landlords and agencies during this time. Past couple of years, centrick took over and I feel more left to my own devices now than ever before. We were left with no heating for 6 weeks last winter. And it is exactly like one of the previous reviews stated - they just bounce you off. I feel like there is no responsibility on their side, leaving you on your own to deal with contractors who often make stories about being at the property while the issue is still not sorted. Trying to get hold of someone on the phone is like miracle, worse than calling surgery, as the phone remains unanswered. The property I live in is let down. Whatever issues I raise, it is usually closed down as this is not a direct risk of health or putting life in danger. This time we have had a good team of electrician and gas engineer, however there is no heating in the house for the past week. The hob is not working over two weeks now, has been reported with no answer. Please be aware that if you rent with cetrick, you will be on your own.

Sandra · 18 January 2026

Agent replied · 25 January 2026

Hi Sandra Dec, Thank you for your feedback. We’re sorry to hear about the inconvenience caused by a delay with your maintenance request and with our responsiveness. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind regards, Centrick

5/5

Trustpilot

Excellent customer service

i dealt with Humza Tanweer who provided exceptional customer service. My request was dealt with very efficiently and the issue was sorted within 48 hours, communication was clear and concise, responses to emails were done of the same day, very rare in this current day

Annette · 10 September 2026

Agent replied · 23 September 2026

Hi Annette, Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with Humza. Your feedback is greatly appreciated. Kind Regards, Centrick

5/5

Trustpilot

The Liberty place summer party hosted…

The Liberty place summer party hosted by Saff was great, the best one yet. Was a brilliant time with all the neighbours, the bouncy castle for the kids and the food was exceptional. Thanks again, looking forward to next year!

Reece · 8 September 2026

Agent replied · 23 September 2026

Hi Reece, Thank you so much for your lovely review, we will be sure to let Saf know of the great job he did. Thank you again for sharing your experience with us. Kind Regards, Centrick

5/5

Trustpilot

Appreciation for staff

I have recently moved in to the Orion building and my experience here has been excellent. I would like to commend Khalid for their outstanding professionalism and excellent customer service at the Orion. Khalid is always friendly, approachable, and willing to assist residents with any concerns or requests promptly and efficiently.

Alveena · 15 May 2026

Agent replied · 4 June 2026

Hi Alveena, Thank you for your review, we will be sure to pass this on. Kind Regards, Centrick

1/5

Trustpilot

I have received a bill of £308

I have received a bill of £308, an additional £212 onto my quaterly charge as a backdated payment, despite the fact I have already paid all up to date payments and have screenshot proof of this, the invoice itself is so limited, the My Centrick app isnt showing any of my payments or Bills, I am so upset and this is adding tp my anxiety and stress levels, why cant they just get the bill right, where is all this added money coming from, why is there no information on the app, such poor poor service.

Daniel · 15 September 2026

Agent replied · 23 September 2026

Hi Daniel, We’re sorry to hear that you’re experiencing difficulties with your bill and appreciate how frustrating it must be to receive an additional charge that you were not expecting, particularly when you believe your previous payments are fully up to date. We’re sorry for the stress and inconvenience this has caused and would like the opportunity to investigate the matter and provide you with a clear explanation. Please share your name and property details through Trustpilot. Alternatively, you can send them to us directly at customerservice@centrick.co.uk. Kind Regards, Centrick

1/5

Trustpilot

Had a bill through the door from PDE on…

Had a bill through the door from PDE on behalf off Centrick , saying I owe xyz even know I haven't had a invoice off Centrick or email stating what I owe I have been trying to settle to bill for over a week and dispute the admin charge off £300 wich is disgraceful for a letter ! Centrick don't answer emails don't put you through to the correct department tbh there absolutely terrible service , I'm still waiting to get this bill paid and to be contacted by someone who knows what there actually on about from what I have seen so far they don't know there arse to there head !

Jake · 8 September 2026

Agent replied · 23 September 2026

Hi Jake, We appreciate your feedback and are sorry for any confusion or frustration regarding billing. We’ve requested your information through this review to investigate the matter further. Please provide your name and property details through Trustpilot, or send them directly to us at customerservice@centrick.co.uk. Kind Regards, Centrick

5/5

Google

Have been speaking to Centrick reference a previous tenancy I had with them many years back. Shyleigh was excellent with the help I received and could not have been more helpful , polite and understanding.. A refreshing change from other companies that would quite willingly have said unfortunately we can no longer help.

Bill · 9 April 2026

Agent replied · 16 April 2026

Hi Bill, Thank you for your review, we will be sure to pass this on. Kind Regards, Centrick

5/5

Trustpilot

I am from Liberty place

I am from Liberty place, and we recently have a summer ending party organised by the Saif and his team it was a wonderful experience and had a good time together

Saman · 1 September 2026

Agent replied · 23 September 2026

Hi Saman, Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a great time at the summer party. A special thank you for recognising Saf’s efforts - we’ll be sure to pass on your lovely feedback. It sounds like you had a great time, and we’re so pleased you enjoyed the celebrations! Kind regards, Centrick

5/5

Trustpilot

Fantastic customer service

Fantastic customer service, particularly having dealt with Carmelo, helped me through my questions patiently and was so proactive in helping me come to a solution with any issues! Highly recommend. Thank you

John · 25 August 2026

Agent replied · 23 September 2026

Hi John, Thank you so much for your review. We’re pleased to hear that Carmelo has been able to solve your issues. Thank you for taking the time to share your positive experience with us, we will pass the message to him! Kind regards, Centrick

5/5

Trustpilot

We turned up after a 24 hour flight and…

We turned up after a 24 hour flight and was greeted warmly while we waited for Booking.com to sort them selves out. Hanza and Bernadette were excellent ambassadors for your company.

Colin · 29 August 2026

Agent replied · 23 September 2026

Hi Colin, Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with the team. Your feedback is greatly appreciated. Kind Regards, Centrick

5/5

Trustpilot

Amin Lucas is very responsive and…

Amin Lucas is very responsive and helpful throughout our sales process. Communication was always clear and prompt, and any queries or issues are dealt with quickly and efficiently.

Franco · 27 August 2026

Agent replied · 23 September 2026

Hi Franco, Thank you so much for your double lovely review. We’re delighted to hear you had a positive experience with Amin. Your feedback is greatly appreciated. Kind Regards, Centrick

5/5

Trustpilot

Sufyaan is always ready to help out…

Sufyaan is always ready to help out even when he’s not liable . He went out his way to help change my tire

Joseph · 1 September 2026

Agent replied · 4 June 2026

Hi Joseph, Thank you so much for your fantastic 5-star review! We’re delighted to hear that Sufyaan went above and beyond to help you, even when it wasn’t something he was responsible for. It’s wonderful to know he took the time to lend a hand and help get you back on the road. We’ll be sure to share your lovely feedback with Sufyaan - we’re sure it will mean a lot to him! Kind regards, Centrick

5/5

Trustpilot

Sufyaan is a great guy who has helped…

Sufyaan is a great guy who has helped me for finding parking bases for my guests. Also, for taking my never ending parcels.

Dinesh · 1 September 2026

Agent replied · 23 September 2026

Hi Dinesh, Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with the team. Your feedback is greatly appreciated. Kind Regards, Centrick

1/5

Trustpilot

I have reported sewer issues since I…

I have reported sewer issues since I moved in to my property ,it all started in 2023 ,vile offensive odour ,Centrick were advised that the problem was from roots from a tree plus there is a kink in a pipe so unless its sorted the problem will remain,2026 the manhole chamber is still spewing toxic waste,i am still being charged every time Metro rod attends.Really! Is that fair.

Miss · 19 September 2026

Agent replied · 23 September 2026

Hi Kim Harrington, Thank you for taking the time to share your feedback. We’re sorry to hear about the ongoing issues you have experienced with the sewer and the frustration this has caused, particularly given the length of time you have been reporting the problem. We’ve requested your information through this review to assist further. Please share your name and property details directly at customerservice@centrick.co.uk. Kind regards, Centrick

5/5

Trustpilot

Devan Vara great employee

Devan Vara was extremely professional, understood my problem and frustration and helped me to sort it out as soon as possible. Would be nice to have more employees with these kinds of qualities.

Cristina-Daniela · 27 May 2026

Agent replied · 4 June 2026

Hi Cristina-Daniela, Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team. Kind Regards, Centrick

1/5

Trustpilot

Once again

Once again, I have been left waiting weeks for an appropriate response from Centrick, only to receive a reply that does not answer my questions, provides no evidence that the works I have been charged for were actually completed, and attempts to blame the lack of communication on me, despite the email evidence I have provided clearly showing repeated periods where my emails were left unanswered.

Lucy · 29 August 2026

Agent replied · 23 September 2026

Hi Lucy, We’re sorry to hear that you remain dissatisfied with the handling of your concerns and appreciate how frustrating this situation must have been, particularly given the length of time you have been seeking a resolution. We understand your concerns regarding communication, the information provided to you and the handling of the works and charges you have queried. We also appreciate that having to repeatedly follow up and provide supporting correspondence has added to your frustration. We take concerns of this nature seriously and would like the opportunity to review the correspondence and history of your case in full, including the points you have raised regarding previous conversations and communications. We’ve requested your information through this review to investigate the matter further. Please provide your name and property details through Trustpilot, or send them directly to us at customerservice@centrick.co.uk. We’re sorry that your experience has not met the standard of service we aim to provide and thank you for taking the time to share your feedback. Kind Regards, Centrick

5/5

Trustpilot

Ayla went out her way to assist me…

Ayla went out her way to assist me today… thank you for your help! Credit to Centrick!

Darrell · 10 September 2026

Agent replied · 23 September 2026

Hi Darrell, Thanks a lot for your 5-star review. We are delighted to know that Ayla went out of her way to help you! We will let her know! Kind Regards, Centrick

1/5

Trustpilot

Absolute liars

Absolute liars. They have said that they will review the situation and again they do not even care and they do not do anything about your complaint. We have had a leak for years and they refused to repair it and they have found every excuse under the Sun not to repair it and they know exactly what I’m talking about. So don’t ask me for my email address And for you to help because you never do the whole building has been neglected by Centrick as a management company and that is why we are homeless. How can you review us being homeless and do something about it because you can’t and you have failed as a management company.

Jenny · 28 May 2026

Agent replied · 4 June 2026

Hi Jenny, Thank you for your review. We are sorry to read how strongly you feel about the situation and we fully recognise the distress and disruption that residents are currently experiencing. This matter is being treated extremely seriously by both Centrick and the wider parties involved. Since the burst pipe at the building came to light, significant resource has been dedicated to managing the situation, including daily engagement with residents, contractors, engineers, the local authority and emergency response partners. Our Building Safety & Compliance Director has already reached out and offered to meet directly with you to discuss concerns, listen to feedback and provide further updates on the ongoing situation and next steps but you was unavailable to meet. While we appreciate you feel your concerns have not been adequately addressed to date, we would still welcome the opportunity to review your case further with the relevant teams. Should you wish to do so, please contact customerservice@centrick.co.uk with your property details and any supporting information so that we can ensure your concerns are formally reviewed and responded to directly. Many thanks, Centrick

5/5

Trustpilot

Great service from Devan this morning…

Great service from Devan this morning on the phone - helped me out with a Service Charge query and got me set up on the Centrick portal within minutes. Thanks Devan, appreciated

MR · 14 May 2026

Agent replied · 4 June 2026

Hi Mr J Harvey, Thank you for your review, we will be sure to pass this on. Kind Regards, Centrick

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Centrick New Homes's Google reviews

Questions about Centrick New Homes

How many reviews does Centrick New Homes have?

Centrick New Homes's Birmingham office has 2,140 reviews across two platforms: 341 on Google, 1,799 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Centrick New Homes's rating?

Centrick New Homes is rated 3.9 out of 5 across all 2,140 reviews, and 2.8 out of 5 on Google from 341 reviews, checked 9 October 2026.

Where is Centrick New Homes's Birmingham office?

Centrick New Homes, The Exchange, 19 Newhall Street, Birmingham B3 3PJ.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.