Trusted Agent profile · Birmingham
★★★★★
2,140 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,140 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleOnce I got confirmation they took over the property they were great. Shyleigh Quinlan was the property manager for me and she did a great job dealing with my enquiries, following up on issues and very friendly :)
Hi Jamie, Thank you for your review, we will be sure to pass this on. … More
5/5
TrustpilotLive there, the SGUV community… We’re lucky to have her professional services..to liaise with the Centrick office in city quarter.
In the SGUV, I first met Emilia when we couple moved in after COVID-19, as leaseholders to return home there.[ before* we couple experienced hard time of redundant-bill and power-cut in cold winter, needed to sort out power reconnection by making supportive calls.[ recently * another identity-recognition with new Sippi to using own car-parking-space in order[ Ahead* there’re lots of tasks of repair and maintenance items to be sorted out such as suspect of imbalance or life shaking [camden] , roof-top water sipping …, and so on.Emilia is a trustworthy property lady-manager always helpful to us, residents, home-owners and leaseholders in person on site [SGUV]“See it, say it, sort out the solution, …Things will move on much easier with her presence” Despite only 3 working days a week, Emilia always does her full warmness and heartfelt concern to help.Now comes the advent days..Wish Emilia and her team members to have Merry Christmas and Happy New year 2025.
Hi Lee, thank you for leaving us a 5 star review. We will pass your kind words onto Emilia Kind Regards. Centrick
5/5
TrustpilotSufyaan was on reception the last few…
Sufyaan was on reception the last few times I’ve been to liberty such a nice and polite lad very professional just thought I’d write a review as appreciation
Hi Paul, Thank you for taking the time to leave your review. We really appreciate your feedback and will ensure this is passed on to the team. Kind Regards, Centrick
5/5
TrustpilotBeen to liberty last week and Sufyaan…
Been to liberty last week and Sufyaan was on reception. He was so polite and courteous so I thought I’d put a positive review up and my appreciation.
Hi, Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on. Kind Regards, Centrick
1/5
TrustpilotI wish I could give zero stars
I wish I could give zero stars. Centrick is hands down the worst company I have ever dealt with. Bridgehouse has been unsafe for years with no action from Centrick. Our lift has been broken for 2 years on and off, people have been trapped, it takes weeks to “send someone out to look” and then more weeks to “wait for a part” and then more week to “send someone out” and then it breaks again within weeks. Stairs are mouldy and have people living in them. The ceiling collapsed last winter. Centrick does not return calls, gives the same BS answers like the ones above^^ and 0 action despite charging property owners hundreds in maintenance fees and PROVIDING NOTHING. I am confident that teenagers would do a better job. I have never had a single positive thing come from Centrick, literally not 1. Me and my neighbours had to move out because of Centricks poor management/non existent management.
Thank you for your feedback. We’re sorry to hear about your experience regarding maintenance delays. We’ve requested your information through this review to assist you further. To help us resolve this promptly, please share your name and property details. Alternatively, you can reach us directly customerservice@centrick.co.uk. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
5/5
TrustpilotHumza was helping in sorting out my…
Humza was helping in sorting out my queries and kept me informed
Hi Godson, Thank you for sharing your experience with us. We’re really pleased to hear that you were happy with the service you received. Your kind feedback means a lot to the team. Kind Regards, Centrick
1/5
GoogleCurrently into day two of no electricity in a Centrick managed residential building. Despite a stream of phone calls to Centrick since yesterday morning, our building is still without any running water (the pumps are electrically powered), no way to move my car from the car park (the electric gates are locked shut) and every fire suppression system is flashing ‘fault’. Every time Centrick are contacted, they tell us something completely different. No one has reached out to ensure our welfare is ok, nor offer basics such as bottled water or alternative accomodation. Avoid this organisation. EDIT - The power was restored at the end of day 2. The cause; An oversight at Centrick meant their electricity bill hadn’t been paid.
Hi Matt, Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your experience. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind Regards, Centrick
1/5
GoogleCan’t believe they can be given the honour of 1 star. Absolutely dreadful ‘management company’ If you’re purchasing or renting a property and these are the company named, you have been warned, they have no sense of urgency whatsoever with any queries or issues you have, upon moving into the property we were left to ask around for building codes, gate codes, where to find meters etc. from other residents as they do not reply to you. The cost of the maintenance is a joke considering the lack of maintenance actually provided. We are frequented by homeless people pitching up in the car park and items have been stolen which were locked away but broken into with the lock being left un repaired for weeks at a time rendering the storage paid for useless. The underground floor has been flooded and is constantly soaking wet with no renovation done to improve this (we have been here 3 years and it’s been the same since before we moved in) The bin storage is appalling, rubbish is left to pile high and gets so full it pours out into the courtyard, we are ground floor and had to invest in a fly net as we couldn’t have our patio door open without all the flies from the bin store coming into our flat due to all the festering waste. We’re closing in on a completion date to move out of our property ‘managed’ by centrick but it’s been getting further and further away due to their lack of communication for documents needed to proceed. Don’t bother commenting with your copy and paste replies as we will be turning up to the management companies office and expressing face to face the concern and disgust for the lack of cooperation, communication especially during a time sensitive situation which they have been in the know about for 16 weeks. Again, avoid if possible!
Hi Selina, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the level of frustration this situation has caused. The issues you’ve raised - particularly around communication, site maintenance, security, and the condition of shared facilities - are clearly concerning and not reflective of the standard of service we aim to provide. We also understand how stressful delays can be when you are working towards a completion date, especially when time-sensitive documentation is involved. We take matters such as building security, cleanliness, and timely responses very seriously. Your comments regarding access information on move-in, unresolved repairs, waste management, and the condition of the underground floor have been noted and will be reviewed in detail with the relevant teams. We would appreciate the opportunity to investigate this fully and work toward a resolution. If you are open to it, please contact us directly with your property details so we can prioritise your case and address the outstanding issues as quickly as possible. We understand your preference to discuss this in person and will ensure that your concerns are escalated appropriately ahead of any visit. Thank you again for bringing this to our attention. Many thanks, Centrick.
1/5
TrustpilotCentrick is such a scam 😃 every time I…
Centrick is such a scam 😃 every time I write a bad review, they reply to it ‘requesting more details’ which is asking me to email a customer service email. Every time I do this, they ignore me, I never receive a reply, they delete my bad review and keep their high score on Trustpilot.
Thank you for taking the time to share your experience. We’re sorry to hear that you feel your concerns have not been properly addressed and that you have been left dissatisfied with our complaints process. We take complaints about our service and the handling of individual cases seriously. We would like the opportunity to review the specific issues you have raised, including your concerns about previous correspondence and how your formal complaints were handled. As this review contains details relating to an individual case, we cannot discuss or comment on those matters publicly. However, we would be happy to review the history of your complaint and ensure that your concerns are directed to the appropriate team for consideration. If you are willing to provide your details again, please contact us via our customer service/complaints channel with your property address and complaint reference, where applicable, so that we can investigate the matter fully. We appreciate that your experience has not met the standard we aim to provide and are sorry for the frustration this has caused. To help us address this, we’ve requested your information through this review. If you could provide your name and property details through Trustpilot, it will enable us to assist you further. Alternatively, you can send them to us directly at customerservice@centrick.co.uk. Kind regards, Centrick
5/5
TrustpilotHayley is the best🥰
I live in the Victoria Point Building and our concierge Hayley Mears is one of the most outstanding human beings I have ever met in my entire life.🥹Hayley is super kind, goes out of her way to help me when I really need it and she is soo sweet & respectful.Every encounter I have with her really tells me we do have angels on earth.My husband and I are super grateful to have someone like her in the building taking care of us.When I grow up, I wanna be like Hayley Mears🥰🤩
Hi Yvette, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Hayley. Kindest regards.
1/5
TrustpilotEfficient Repairs, but Zero RESPECT for PRIVACY and Poor Communication
My experience with Centrick Wolverhampton has been deeply disappointing. Honestly, they are very efficient at fixing issues within the property, but they completely fail when it comes to respecting tenant PRIVACY and communicating properly, and I do love my privacy and I don't joke with it. Workmen are consistently sent into our flat without prior notice, holding our flat keys in their hands. On one occasion, a worker arrived unannounced and wanted to shut off our electricity during work hours, when we refused due to the disruption this would cause to my work from home, later, Centrick threatened us with a fee for rescheduling, instead of offering an apology or explanation for these impromptu and unauthorized visits, Centrick has remained unapologetic and dismissive. I would not recommend renting from them if you value PRIVACY! COMMUNICATION!! or PROFESSIONALISM!!!
Hi Michael, thank you for sharing your feedback. We appreciate your input and are committed to resolving this matter quickly. To assist you better, we’ve requested your details through this reply. In the meantime, feel free to reach out to us at customerservice@centrick.co.uk, and our team will ensure you're connected with the right department.
5/5
TrustpilotSaf at Liberty Place has been…
Saf at Liberty Place has been absolutely amazing. So helpful and attentive whenever we’ve had any issues. He always go above and beyond and he’s an absolute asset to the concierge team at Liberty Place on Sheepcote Street. Thank you so much for everything you do for us all Saf it doesn’t go unnoticed.
1/5
TrustpilotAbsolutely horrendous company
Absolutely horrendous company. Recently took over managing a block of flats in Walsall. Since then we had a lift out of service for days with no communication in regards to it, this is a 12 floor building, with well over 140 families living here! The bin situation is so out of control we had maggots right at the entry way. Puke has been left uncleaned on the staircase since the beginning of last week. Even though it’s a coded entry, homeless people have been entering the building, sleeping in the fire exits and stairwells, leaving rubbish, bodily fluids etc behind. Getting meter readings from them is impossible, in fact I’ve not heard of a single person who’s got their requested meter readings from them. Barrier to the parking lot at the back has not been fixed, hence people that have parking spaces at the back of the building often return from work with their parking spaces occupied by random cars. The list just goes on. It’s crazy such companies still exist!
Hi Ori, Thank you for raising your concerns regarding Tameway Plaza. It is important to us that all sites under Centrick management adhere to the highest standards. Whilst the integration process is underway please get in touch with customerservice@centrick.co.uk. We have also requested your details via this response and will ensure they are sent to the right team. As all residents are aware Tameway Plaza is currently in the process of integration, having been assumed into management on the first of September. Site cleaning teams have been in attendance on the 3rd, 10th, 17th and 24th of September and we would encourage residents that do see or notice any lack of care from other residents or guests within the building to report the incident(s) via the portal. Communal bin stores are also under remedy, whilst the private bin collections are in order, local authority collections are in question, we thank you for your patience whilst we resolve this issue.Alternative access to the meter cupboards is in the process of being arranged with all meter reading available imminently. We are also aware of reports of unauthorised visitors to the site - to counteract this additional security plates are being fitted but again we ask residents to report any instances of homeless people misusing the building.Following an incident on Thursday where a resident was trapped in the lift contractors have been instructed. One of the two lifts continues to be working and we will keep all residents informed on the resolution, as with any mechanical equipment faults do occur but we do recognise the frustrations that an out of action lift can cause and thank all residents for their patience. We recognise the frustration of residents and are working closely with all involved to ensure the long term health of Tameway plaza and to help ensure all questions and queries are supported as quickly as possible request that resident use the service portal in the first instance or email us directly on customerservice@centrick.co.uk
1/5
TrustpilotComplete lack of maintenance within Imjin Court despite numerous complaints
UPDATE: Despite Centrick's response below and me contacting their Customer Services via email as requested, I have had zero acknowledgment of my email, nor has anyone from Centrick ever tried to contact me. I will be starting the official complaints procedure due to breach of contract.I moved into a Kendrick Home last June 2023 and Centrick took over maintenance in September 2023. I have had many conversations including phone, email and online meetings with Centrick since then over the lack of any maintenance done by the Virtu team they have outsourced the work to at Imjin Court and despite reassurance in June 2024 that they would carry out the monthly task of weeding the tiny communal areas within the Courtyard, here we are again with weeds merrily growing in the communal areas and no sign of any maintenance. To add insult to injury, Centrick demand payment up front every 6 months so I paid as requested in July and since then not one single weed has been removed (weeds do not lie, they carry on growing if not pulled out!). I have kept a record of all my emails, photographs and videos to prove Centrick are not doing what they have been contracted to do by Kendrick Homes and paid by the residents to carry out, and also reported their lack of maintenance to Kendrick Homes (who seem to have done absolutely nothing to rectify the situation). There is a label for companies demanding payment for work in advance and then not carrying out said contracted work and I should not have to continually chase month by month to ask why the maintenance team have not attended to the weeding AGAIN. Other residents in Imjin Court have also made complaints by phone and letter and nothing has been done to rectify the situation. In fact, we just get threatening letters saying they are going to add charges to our bills if we don't pay up! Centrick, feel free to contact me for all my proof...maybe then someone will actually carry out the work! If not, the official complaints process will be started because I will not be held ransom by any Company who are not doing what they have been paid in advance to do!
Hi, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotNeeka and Alan are GREAT
I have seen great work from the Centrick staff, specifically Neeka who deals with parking in the apartment complex and our housekeeper Alan!Neeka has been extremely helpful with issues to do with our parking. Once the previous staff memeber left, all our parking tickets have been up in the air and wasn’t getting sorted but Neeka has ensured great communication ever since she started this new role! She has been very helpful and she’s helping us with all of our problems and resolves all issues quickly, if not immediately. She has become accustomed to this new role so effectively. She has made our experience moving into our first apartment so much easier and satisfactory! Alan has been amazing at keeping the apartment complex clean and tidy! He has been extremely friendly and helpful with giving us information about new changes to the complex. He has been extremely informative about parking and about all property processes and who to talk to if there’s any issues. He has been very on it with all cleaning and maintenance. I haven’t seen any issues with the complex since he started working here. This is an amazing change in comparison to how it was at the start of May when we moved in. He is amazing and I would say he needs a raise for all his hard work and effort he puts into this complex! I can see the staff improvement from when we started and they’re the best staff on the team that I have been in contact with! Nothing but good words to say about these two people.
Hi Safa, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Neeka & Alan. Kindest regards, Centrick.
5/5
TrustpilotHayley at Victoria Point is AMAZING
Hayley at Victoria Point is a fantastic concierge! She is always available to awnser questions, goes out of her way to solve problems, and communicates building wide issues/announcements effectively! She is very friendly and a nice person to talk to. She even spent money from her own pocket to install alarms and cover bin collections (after the buildings were refused to be taken due to improper disposal :( ) and i hope she will be reimbursed for these! Again, from what ive experienced, centrick arent the best company. But this review is specifically for Hayley at Centrick Victoria Point who is amazing.
Hi Isaac, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Hayley. Kindest regards, Centrick.
5/5
TrustpilotI wish I can choose 6 Stars!!
Huge credits to Adam, Maxi and Vamsi. My residency at The Grand Exchange is by a mile better because of those 3. The smiles, the willingness to help. The decency to always help whenever needed upon. I was shown around by Maxi before I moved in and he made the complex seem so warm and he was absolutely right. Adam, whilst moving in helped us many times, making our process so smoothly. And Vamsi, the great vamsi, never lets me down. He’s the smile I need to see when I come back home from work before I head up. They are all wonderful. Every individual at the concierge. I can’t thank them enough. So grateful.
Hi Mohammed, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adam, Maxi and Vamsi. Kindest regards, Centrick.
1/5
GoogleI've been trying for 3 days to contact their presales team to have a chat about a mistake they did on issuing my management pack and also a document they missed to upload. Now I have to wait 5 working days for them to come back with a reply to an e-mail. When trying to call to have a chat about these mistakes that they did to the management pack (Which costs an un-real £420/and more to be issued) Nobody is answering the phone - I've been trying for hours and over 20 attempts because the line will cut off automatically after about 20 minutes. When I contacted a different department they said they were busy and/or had training for 2 days straight, then who is managing the enquiries?
Hi Marius, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you today based on your name provided. Kind regards, Centrick.
5/5
TrustpilotThank you for your excellent service Jasmine Dunsford
After stressful and frustrating number of times dealing with Centrick staff, today, I heaved a sigh of relief when Jasmine took my call to assist me. She was nothing short of excellent. Jasmine was accommodating, attentive and determined to resolve my queries without even knowing the history of how bad a service I have received in the past. After 3 years of pursuing this query without success, today Jasmine has ensured that this query can be resolved. Thank you for your excellent service Jasmine and i hope your employers know how lucky they are to have you.
Hi Patience, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Jasmine. Kindest regards, Centrick
5/5
TrustpilotAnita sorts it out ! every time
I have had some issues with my Apartment in the past few years when Anita Coles worked for the previous Company Remus Management and she was there to sort it.I also had several issues to resolve, over the last few weeks, regarding the Sale of my Apartment , I contacted Anita again who dealt with them all directly and quickly , she listened carefully to my requests and put me in contact with Accounts who provided me with the Documents I needed for the buyer , this made the transition from Remus to Centrick seamless. Anita is , as far as I am concerned, dedicated , reliable and efficient. A very happy ex Apartment owner. Nigel
Hi Nigel Wade, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Anita. Kindest regards, Centrick
3/5
TrustpilotLIKE
LIKE - Holly Eldridge. Holly is the best. She followed up all my requests with sensible responses. DISLIKE - Due to Service Charge period, both our agent and myself did not receive the invoice. We put in the enquiries, but it took more than 2 weeks to get a response (fortunately Holly was back from holiday, otherwise it will take much longer). Also we dont understand why Centrick did not send out the invoices in the first place!
Hi Jumbo, thank you for your feedback. We're sorry to hear about your experience regarding service charge. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
1/5
TrustpilotTerrible customer service
Paid the estate charge on time - then got chased for not paying - absolutely terrible customer service - was on hold to accounts for 22 minutes and had to give up - sent a email of complaint with proof of payment- pdf of bank transfer - no reply - no apology
Hi Dom, We appreciate your feedback and are sorry for any confusion or frustration regarding billing. We’ve requested your information through this review to investigate the matter further. Please provide your name and property details through Trustpilot, or send them directly to us at customerservice@centrick.co.uk. Kind Regards, Centrick
5/5
TrustpilotMarwan is truly the gem of our rental…
Marwan is truly the gem of our rental place. Whenever I have any issues with packages, whether it’s finding or sending them, he’s always super helpful and quick to assist. Every day when I come home, he greets me with a smile, which makes the place feel warm and welcoming, almost like home. His friendly attitude and amazing service make living here so much better. Really grateful for all his help and kindness!
Hi Yuchen, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
1/5
TrustpilotPoor service
I spoke to someone on the phone this morning and I would give her 4 star for how I was delt with, howeverI moved into this property in January I requested 2 key fobs 2 months ago via the portal, the request has been pushed back and I am still waiting, today I have again sent another e mail in the hope of obtaining them. Please can someone help me ? The system for service charges is poor I do not know what service charges I have because there is no explanation of what I am being charged for just requests for payments on the portal. So far my dealings with Centrick I have to say have been poor and inefficient. The Centrick Portal is a complete waste of time as any requests are not dealt with and if you try to update the request it gets pushed back a few weeks for an answer. I have to say it is a complete joke.
Hi Mr Trevor Ralph, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Centrick New Homes's Birmingham office has 2,140 reviews across two platforms: 341 on Google, 1,799 on Trustpilot.
Centrick New Homes Birmingham is rated 3.9 out of 5 across all 2,140 reviews, and 2.8 out of 5 on Google from 341 reviews.
Centrick New Homes Birmingham, The Exchange, 19 Newhall Street, Birmingham, B3 3PJ.
