Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Happy with Centrick

We were new to Bracknell and Vamsi was the first person we met, who works at the Grand Exchange. He guided us very well and is really friendly person. I am really happy with the Centrick's service! Very professional at the same time always available when approached.

Kannan · 24 July 2024

★★★★★ 5/5

Trustpilot

I had a very nice conversation today…

I had a very nice conversation today with Benjamin , he was very nice to talk to made me feel very comfortable just a big thank you for putting my mind at ease.

Maria · 29 May 2026

★★★★★ 1/5

Trustpilot

Avoid this agency's Birmingham office

We decided to rent an apartment and were even ready to make an advance payment for 6 months, but until this agency responded to our offer, 8 days have passed. So we lost the move date and when we decided to cancel due to the current tenant automatically renewing our contract for 2 months, this agency did not return our holding deposit to us. The agency's office in Birmingham is very slow working. It is generally impossible to contact them by phone. This agency is just a money making machine, even if they's faults, but they try to find an excuse blame back and never refund the holding deposit. Really unprofessional. Very disappointed with this agency. We lost time and money with them.

Dauren · 4 October 2021

★★★★★ 1/5

Trustpilot

Update on the review and experience of…

Update on the review and experience of just 1 month. Everything is breaking down. Issues with appliances and other fittings. No help from the letting agency what so ever. Every other day there is some new issue and you have to raise a ticket. Their is no onsight maintenance and their maintenance staff is burdened with loads of work so you have to wait days before an emergency situation can be handled. There is no hot water or heating well you can't do anything about it neither they can do anything. Just wait and die of cold probably or move to a new palce. Their managers are people who have never been to the property so they don't know anything about it. Still they are the property managers and if you face an issue they won't be able to help you. They don't know what appliances or what kind of appliances are there is your place so if something happens or you want to know how to operate or troubleshoot, the best solution they have is to watch a youtube video. Just so you know they have the ancient appliances which were built before YouTube so there is a good chance that you won't find any information regarding that particular model in your appartment. My final advice is to never let from them or if you do because you have to then check every single switch, wire, fitting, bulb etc. And make sure everything is works. Check for the water and electricity bill because they don't have smart meters you they take manual readings which they can be tricky as well.I was new to the UK and everything was pretty new to me I am a student and these guys made sure I had the worst experience ever. I come from a third world country and I can proudly say I have seen service far better than whatever this is, in my own country.Be careful folks of these agencies and their agentsCheers!

Mudassar · 3 October 2021

★★★★★ 5/5

Trustpilot

Maggie James goes above and beyond…

Maggie James goes above and beyond in her role as Property Manager for Centrick. I have experienced her great service and communication in the past and am really pleased that she has transferred to Centrick who have now taken over my property management. Thanks Maggie: 5 Stars!

Barry · 16 July 2024

★★★★★ 5/5

Trustpilot

Great service

I Had been looking for an apartment for a while now and had finally found one I liked, I called up and Connor answered, he was very helpful and made the whole process very easy for us, thanks to him everything went smoothly and by the looks of it me and my roommate have an apartment, thanks to Connor and his help along the way, always answering and being very helpful with any queries that I had. Excellent customer service

Madi · 17 September 2021

★★★★★ 5/5

Trustpilot

Ask for Lara White

After a slightly shaky start (to do with someone else, not Lara), Lara White was absolutely amazing. She could sense my frustration and dealt with it all with so much care and concern. She has helped with answering all my questions and really helped me move in as easily as possible. She's prompt with emails and ensures questions are answered as soon as possible. Moving house is a huge deal and sometimes other unexpected and unpleasant things happen in your life (like losing a loved one, in my case) where you simply need the house move to go as seamless as possible. I don't expect to be treated any better than anyone else but certainly expect to be treated like first a human and then a valued paying customer. It costs nothing to be kind, especially bc you never know what someone else is going through.I appreciate that for other members of staff (not Lara), it's a day job & sometimes it's easier to simply deal with people as numbers and not people. My case could definitely have been handled better but I'm thankful Lara stepped in and saved the day. Thank you so much, Lara. I have felt safe with you. I'm also very grateful to Connor Fahey who showed me round my beautiful flat and helped me through the whole process between viewing and referencing. Thank you Connor, I am in love with my flat.

Joy · 7 September 2021

★★★★★ 5/5

Trustpilot

Met Saff on site

Met Saff on site, was very helpful with everything we needed. Top bloke!

Josh · 6 October 2026

★★★★★ 5/5

Trustpilot

Some troubles but a shining Centrick star!

I have had a somewhat troublesome move into a Centrick properly. Although this was no real fault of their own. I have pestered Yasmin Hall's email inbox for the past 3 weeks and I must say, she is an absolute credit to Centrick. She is not only friendly and helpful but absolutely nothing is too much bother for her. She has made what would be a completely stressful situation a whole lot easier for me by keeping me updated and in the loop with what has been going on. Yasmin is the reason I have stayed sane over the last 3 weeks and I can't thank her enough.

Jade · 27 August 2021

★★★★★ 4/5

Trustpilot

Mollie Squires

I have been trying to get out of my tenancy agreement earlier than expected. Mollie was kind enough to help assist with the process, communication was slow at the start which is why I rated it a 4 (think she was on holiday) other than that everything has been great with the process, she has called up and has been giving me updates and answers my questions very detailed, she does not keep me confused or worried at the end of the day. I can most definitely use the word helpful and friendly to describe how she’s been throughout the process, which is all you can ask for really.

M · 27 August 2021

★★★★★ 5/5

Trustpilot

I've dealt with many estate agents over…

I've dealt with many estate agents over the years but have never built up such a positive relationship with one until Centrick. Elaine Birkley is the Senior Sales Consultant that has been helping me over the months in selling an apartment in Solihull. It's been a struggle at times re Covid restrictions; the fact that the property is part of probate but she has been there through thick and thin. Elaine has gone out of her way to help this sale go through and always replies to emails, texts and calls at all hours. I can't recommend Centrick highly enough they are a great local company that know their district; their clients and are a pleasure to deal with in, what is, a stressful time for most of us.

Jane · 24 August 2021

★★★★★ 1/5

Trustpilot

Be warned!!! Centrick is con

Be warned!!!We started our agreement with centrick last year in June 2020 at the heights of pandemic. We viewed the property online as there was no physical viewing. The property was apt 55, 30 tenby street north sapphire heights.We got the property in the most dirtiest manner one could fathom.It took us two days to clean the property with our little ones on the other hand.Some highlights :-It took the agency 8 months to replace a broken blindIt took the agency 2 months to replace broken toilet seat.Lately, after giving notice to Centrick to vacate the property, the agency broke the heights of accord when they asked us the reasons why we cannot allow the agency to take viewing on Saturday’s and Sunday’s. There is something called as personal space and time.Most importantly, if you are a to be tenant with Centrick, be careful of the caveat of 60 days notice period in the agreement.After giving notice, the Centrick team once even visited the property while we were away and did not even inform us.Centrick not recommended ! Absolutely disaster !!Centrick at the end of tenancy is only interested in the Deposit and they will not provide quick feedback once the contract is terminated. Centrick is not just recommended as letting agent at all.Centrick charges disgustingly for damages already within the property. Centrick will charge for items which are yours and claim that to be of the landlord. just not recommended at all.

Taher · 2 August 2021

★★★★★ 5/5

Trustpilot

Jupiter phase 4, resident

I have been living in this property for five years now, and I would like to say that the current building manager is the best and most efficient I have dealt with so far. Richard shows care and respect for all residents. He is always ready to help/act when questions are posed, or complaints are raised. His team, Simon and Juliana, are essential assets to this excellent work. Simon is doing a fantastic job taking care of the building despite the fact he is on his own. Juliana makes sure that everything looks clean and tidy.Gracias Richard, Simon y Juliana.

Cristina · 19 July 2021

★★★★★ 5/5

Trustpilot

Centrick customer service, Emily Thomas

Hey again,Not gunna Today has been a real test of patience and headache with a rollercoaster of emotions but the team at team Centrick helped find a solution. Thanks again & Major credits to Emily Thomas at Centrick Birmingham, who helped resolve a tenancy issue today, with good explanation, knowledge of the tenancy process & excellent customer service. Emily also ensured she’ll get my tenancy agreement over to the me to forward onto to the DWP, who have had issues getting my initial payment over to the team at Centrick. Otherwise I can’t get the keys to the property that I’ve been immensely eager to gain access to and make my home This fault & delay on the DWPbehalf has made into a situation where I unfortunately couldn’t move in today. Which was ever so upsetting, but I’ve also spoken to a someone called Bev who will inform her senior members or staff on what’s happened. After informing Emily about me contacting the DWP, and my conversation with them, we come to a good, uplifting outcome. So I want wholeheartedly to thank Emily and everyone at Centrick again,as this whole situation was a major inconvenience a d honestly a nightmare, but I can eventually now see light at the end of the tunnel due to the customer service delivery that I’ve received from the team at Centrick. Especially Emily. Thank you Emily and Everyone at Centrick againCharles Brown305 1506 Equipoint Coventry Road Yardley B25 8AD

OfficialCharlieBrown · 8 July 2021

★★★★★ 5/5

Trustpilot

Namrit Matharu was incredibly helpful…

Namrit Matharu was incredibly helpful in resolving my recent issue. She was not only provided clear information about who could assist me, but also took the initiative to advocate on my behalf by contacting them directly to ensure a swift resolution. I truly appreciate Namrit's proactive approach and excellent customer service.

Max · 10 April 2024

★★★★★ 5/5

Trustpilot

I’m really glad I got a property with…

I’m really glad I got a property with Centrick first I would like to thank Turkay for his support and keeping me in check on the new properties. A massive thank you to Neve l, she was an excellent negotiator and she was very informative when I went to view the property. Above all thank you Centrick

Leslie · 1 December 2023

★★★★★ 5/5

Trustpilot

Thank you for your professional help

Thank you for your professional help, which enabled me to rent a satisfactory house in such a short period of time. Thank you! Especially Mei Clark, who was in charge of me, had a detailed understanding of my needs and considered in my position from heart to heart, which helped me to rent a house smoothly. It was lucky for me to have an agent who spoke three languages, which made me feel more approachable and reduced the language barrier. Thanks to Mei Clark for helping me find the apartment that makes me feel most satisfied. Professionalism and patience are Mei Clark's deepest impression on me.

李老八 · 21 June 2021

★★★★★ 5/5

Trustpilot

The best on-site team we've ever had!

I've been living in Jupiter Phase 4 for many years, with various iterations of the on-site team and Richard, Simon and Justyna are by far the best.Richard joined the team 12 months into a serious issue at my property, with which we were getting increasingly frustrated. Richard was hugely sympathetic, got up to speed very quickly and has been all over it since. It's been a difficult journey (due to the complexities with the problems) but Richard's professionalism and communication has made it much less stressful. I had a lot of concerns about the management of the property before Richard joined - this is no longer the case - I trust Richard and his team to look after my investment.Simon has endless energy and enthusiasm - he does not stop! I often bump into him touching up some paintwork or dealing with day-to-day issues - he always has a smile on his face and is great to have around the development.Justyna is also very efficient. I am convinced now, more than any time in the past, that the cleaning schedule is up-to-date and it is being done properly.I was hugely relieved to find that the team would remain in place when I was told that the contract for Jupiter Phase 4 would transfer to Centrick and can only hope they are here for years to come!Thanks team!

Adam · 21 June 2021

★★★★★ 5/5

Trustpilot

Julie at Victoria Point is an exemplary…

Julie at Victoria Point is an exemplary representative for Centrick. She’s a fantastic concierge who goes above and beyond for residents and ensures the building is always well maintained and residents are informed of any issues. She’s organised events to enable residents to get to know each other which I have no doubt is not part of her job, however she took the time to do this to create a lovely living environment for all of us. A fantastic example of what a concierge should be!

Ms · 10 June 2021

★★★★★ 5/5

Trustpilot

Excellent team and fantastic communication led by Richard

I bought my apartment in 2004. It has been managed by Mainstay for a very long time. In the short time, that Centrick, or more precisely the new property management team have been managing the property, I have seen a huge improvement in the quality of service provided. I initially contacted Richard Douzjian (Estate Manager for Jupiter) regarding the gate noise that I had been experiencing, and something that I had shared with Mainstay. It took many months to be taken seriously with Mainstay. I experienced many times where I needed to chase up progress, due to a lack of communication. There were times (not just regarding the gate) but the general maintenance of the external grounds; including the time it took to get basic questions answered, that I wondered what my service charges were being used for. Since Richard has been managing the property, I have had an entirely different experience. I couldn't be happier to have someone who is extraordinarily competent, efficient and who actually replies to emails/queries in order to safeguard the property. Richard promptly arranged for a contractor to come out and examine the gate noise. I was kept thoroughly in the loop throughout, and I can't believe how quickly he managed to get it looked at (seeing as it took months and months when I bought it up last year). In fact, last year I was so exasperated I turned to the council for assistance. Now, despite the fix of the gate noise not being entirely possible (for reasons I understand this time, as it was properly explained to me and Richard ensured I was present when the contractor came out), the fact that it was taken seriously and Richard was nothing but empathic and understanding, has really impressed me. It's also helped put me at ease as to what realistically can be done. I also want to give recognition to Simon. He is simply delightful. Nothing is too much trouble for him. Friendly, upbeat and approachable, on top of being a constant, proactive worker. I have seen a huge improvement in the maintenance of Voyager. I saw him painting the communal hallway the other day, and then attending to the grounds. It's really refreshing for someone to be there that clearly enjoys their job, likes to be busy and gets things done. I was having my kitchen refurbished a few months back, Simon was a great help in getting rid of the washing machine I no longer needed. I felt this was above and beyond anything I would have expected, and it saved me a lot of potential hassle. Lastly Justyna works tirelessly in keeping the internal areas so clean. Again I have really noticed a huge improvement. The entrance towards my apartment is spotless, which is no mean feat considering how much foot traffic that area must have. I can't commend Centrick enough for hiring these superb individuals, who have been instrumental in my living environment improving in such a short space of time.

Shav · 2 June 2021

★★★★★ 5/5

Trustpilot

The Grand Exchange: Centrick - Adam

Just moved into the new Seven Living: The Grand Exchange and the concierge Adam has been great at keeping us updated on new features and changes to the building and his great personality really gives a warm and inviting feeling when you enter reception. Has really positively contributed to our moving experience.

Luke · 7 March 2024

★★★★★ 4/5

Trustpilot

Staff mention - Mr C Fahey

I chose Centrick based on their previous good reviews and have been with them for 1 year now and can say they did not disappoint. Despite having a couple of maintenance issues within the property when I first moved in, and having to chase various employees for a response to emails, Mr Connor Fahey, has shown nothing but outstanding customer service. He is very efficient and he is an asset to the Centrick Birmingham office. He often helps with queries that sometimes are not in his department but he successfully sorts out any issues I have / pass the query over to the responsible team. I want to say a huge Thank you Connor for all of your hard work and help over the last year.

M · 13 May 2021

★★★★★ 5/5

Trustpilot

Exceptional service by Mollie Cleverly

Exceptional service by Mollie Cleverly! Mollie Cleverly was very helpful by explaining what we had to know about the houses, we where not expecting to see 3 apartments on New Street chambers but she gave us the opportunity to see them. She immediately saw our interest and gave us an advise to decide as soon as we can as there could have a possibility to loose the apartment to another viewers. Always with a positive vibe! To fill the form she was very helpful giving me always the guidance needed for that. And was very professional when told me about an property being taken hours before our supposed viewing. Thank you Mollie

Eliana · 7 May 2021

★★★★★ 5/5

Trustpilot

Connor is wonderful

My experience so far has been pleasant.In particular Connor Fahey has been extremely helpful. He is accommodating and provided us for a viewing after 5pm. He communicated with me via email at my request and was always promkt with his responses.Unfortunately, the tenancy management team has been poor. Requesting for us to pay the outstanding money on the day we collect the keys making it impossible for the money to clear in time. Also mistakes in the invoice saying we are there for 12 months when we have entered a 6 month contract.

Amy · 20 April 2021