Trusted Agent profile · Birmingham
★★★★★
2,160 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,160 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotSaf Thank you for the summer party
Saf Thank you for the summer party, really enjoyed it
Hi, Thank you for your lovely feedback! We’re so pleased to hear that you enjoyed the summer party. It was great to have you there, and we hope you had a fantastic time. We look forward to seeing you at our future events! Kind regards, Centrick
1/5
TrustpilotWe bought a flat from Centric 6 years…
We bought a flat from Centric 6 years ago and centric has collected a high service charge each year and has gone ZERO maintenance on the property. The flat roof above our flat is badly leaking and the flat is now full of dangerous mold. We have complained about this problem with Centric but they refuse to fix the problem they have cause by carrying out zero maintenanceUntil they fix the leaking roof above our flat, we would highly recommend you DO NOT BUY a property from Centric
we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
1/5
TrustpilotThe worst kind of property management company
Our experience with Centrick was terrible from the start to the end. Communication was never a strong point but the problems started when we moved into the flat, it was unclean and messy, with several things broken and needing attention (all of which I documented of course). To top it off, when we moved out we were hit with a large cleaning bill, including for the items I had informed them about on the day of moving in. Attempts to follow up were ignored for several months, with excuses given about staff being sick for long term, and we only received a response when we posted negatively about them on social media. I've spoken with several other people who have had similar experiences. Don't be fooled by the endless dubious positive reviews!
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, we’ve requested your information through this review. Please provide your name and property details or contact us directly at customerservice@centrick.co.uk. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
1/5
TrustpilotAbsolutely terrible company
Absolutely terrible company. I had a leak in my flat that was due to structural inefficiencies to the areas of the property that were under Centrick’s responsibility. Water would pour through my ceiling when it rained. I raised this at the start of July 2024 with Centrick, it is now December 2024 and nothing was done that actually resolved/repaired the problem.After practically phoning everyday and writing several emails a day, I basically moved this whole case by myself and did all the leg work for them. They wouldn’t chase with contractors or treat the issue with any urgency. After speaking to their director on the phone who was incredibly condescending and rude and would often stop me from expressing my distress, part of my ceiling fell through. This was something she told me she felt couldn’t happen - three weeks later it happened.My ceiling would have been salvageable if they had acted within the first month of this report. 6 months later and it got a whole lot worse and they handed it over to a new building management company.Centrick claimed they were unable to afford the works because they had £41,500 worth of unpaid service charges in the building which they had failed to collect over two years. Centrick also failed to pass on all the information regarding my flat and my repairs to the new building company.They were happy to take money off me for the service charges but wouldn't hire competant contractors to fix the issue in one visit. Their CEO writes on his LinkedIn bio that he feels his company should be different and care about the people who live in their buildings but this is nothing more than a smokescreen for a man whose company clearly wasted time, took money and did nothing to help a resident in distress with building faults that were/are major health and safety issues. This issue is still unresolved and after 6 months of no repair I now have to start the process all over again with a new building management company.After following the Centrick complaints process, they said I would receive a final response by 26th November. It is now 3rd December, i've had no response and the complaints officer is conveniently ignoring my calls and emails. I would think twice before buying a property under their care. They've acted like con artists in my case. Doing nothing to fix my problems but still chasing for money and raising these costs exponentially each year without actually using the funds to repair anything. Terrible, discriminatory and uncaring company.
Thank you for sharing your feedback with us. We're sorry to hear about your experience and appreciate you taking the time to provide your details. Rest assured, we’re addressing your concerns, and a member of our team has already been in touch to assist you directly. Your input is invaluable in helping us improve, and we’re committed to resolving this for you. Thank you for giving us the opportunity to address your concerns.
1/5
TrustpilotDreadful service
Dreadful service. The worst I have ever experienced. I have sent over 70 emails since April 2024 regarding incorrect invoices, charges that were not authorised, and charges that were not invoiced. I started going through their official procedure on October 10th. I received an acknowledgement email on October 11th, promising an investigation into my complaints, and a full response within 10 working days. 35 working days have gone by without a word.I am now in the process of contacting the Property Ombudsman.
We appreciate your feedback and are sorry for any confusion or frustration regarding billing. We’ve requested your information through this review to investigate the matter further. Please provide your name and property details, or contact us directly at customerservice@centrick.co.uk, so we can assist you. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
5/5
TrustpilotSaf helped out brilliant for me today…
Saf helped out brilliant for me today too bloke
Hi Kevin, Thank you for your fantastic 5-star review! We're really pleased to hear that Saf was able to help you out and provided such a great service. We'll be sure to pass your kind feedback on to him. Thanks again for taking the time to leave a review! Kind regards, Daniel H
5/5
TrustpilotThank you so much to Mary for your…
Thank you so much to Mary for your professional and prompt help with a parking issue at one of your properties. Your attention to detail and prompt replies to emails were really appreciated. 5 star service !!
Hi Ngaire, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Mary. Kindest regards, Centrick.
1/5
GoogleWish I could give zero stars. The poorest communication I have seen. After paying service charges promptly, I repeatedly receive late payment notices for apparent overdue payments. When I contact them by email with proof of payment, I …
Hi Claire, We’re sorry to hear about your experience with our responsiveness. Please contact us at customerservice@centrick.co.uk with your name, property, … More
1/5
TrustpilotNon existent communication
Communication from Centrick is all but non-existent. I have both rented and owned properties managed by this company but have received little or no help or guidance with day to day matters. For example, I learned third hand that they use a portal to manage queries. Getting access was problematic when renting but once I purchased a Centrick managed property in the same development, I received nothing at all, no welcome/owners pack, no information regarding payment of ground rent or service charges, nothing. I had to query why I hadn’t been invoiced for service charges and just got a vague response. Nothing else followed until I received a solicitors letter threatening legal action! Six months later, having responded to the letter by return, I re-contacted the solicitor to be told the file had been closed and referring me back to Centrick. During a phone call to Centrick, I was informed the matter is still with legal and they couldn’t assist! I have since e-mailed their accounts department (no response yet received) and found out from my own enquiries with other residents that there are two versions of the portal, one for renters, one for owners. I was unaware this was the case or that my access had been upgraded. Service chargers are on there but if they don’t tell you, how are you supposed to know? I was expecting letter or e-mail invoices. I am currently seeking legal advice to defend my position should the need arise, which should not be necessary. Centrick simply need to communicate with their customers. Not at all impressed. I have also been advised by someone with credible knowledge that Centrick have had to seek the assistance of a firm of accountants in Birmingham to help clear up administrative and software issues. Not encouraging!
We are sorry to hear you didn’t receive the welcome communication provided to all residents when purchasing an apartment in a Centrick-managed building, and about the challenges you’ve experienced with communication and accessing our portal. Our service charge accounts are externally audited as standard practice, using a panel of accountants. We have requested your details so we can address your concerns directly and clarify any outstanding issues, alternatively please contact us directly at customerservice@centrick.co.uk
5/5
TrustpilotThe team who run liberty place do an…
The team who run liberty place do an amazing job. They make sure the development is run smoothly and efficiently. Led by saf’s leadership. Great team
Hi Amaan, Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on. Kind Regards, Centrick
1/5
TrustpilotContinue to fail
Again, writing a review as there are still failures to fix fire doors - which are sticking or remain open in the fire escape (let’s just pray nothing happens in the building that would require people to use them). And with no response from either the property manager or even the MD this time on timeframes for fixing, I’m once again hoping you will actually action what is being requested when it becomes clear for all to see. Ombudsman complaint incoming if I don’t receive adequate response to my complaint on the failure to address fundamental safety issues in the building in a reasonable time frame. Utterly awful property management, lack of follow through & if you are considering using them I would highly recommend against.
Thank you for your feedback. We’re sorry to hear about your experience regarding maintenance delays. We’ve received your information through this review and will be in touch to assist you further. Your feedback is invaluable and helps us improve our services. Thank you for allowing us the opportunity to address your concerns.
5/5
TrustpilotAnthony is very helpful and efficient
Anthony is very helpful and efficient. He solved my problems within seconds. He sent me my up to date statements immediately so that I can prove to JB Leitch that my payment is up to date. Thanks Anthony
Hi Wong, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Anthony. Kindest regards, Centrick.
5/5
TrustpilotBethany at Centrick deserves high…
Bethany from the tenancy management team at Centrick deserves high praise for her outstanding service! When I encountered an issue with my bathroom door lock, she swiftly assisted me and ensured I was fully reimbursed for the locksmith fee. Her professionalism and care made the process stress-free. I highly recommend Centrick, thanks to Bethany's exceptional support!
Hi Mohamed, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Bethany. Kindest regards, Centrick.
5/5
TrustpilotQuick & Proactive Response to address Delays/Lack of Comms
I was becoming concerned about the time it was taking to receive an LPE1 pack and also about the difficulty in getting through to the pre-sales department (appeared to be a permanent 'on hold' loop so maybe a fault or extremely busy). As an alternative I phoned general enquiries and a very helpful lady took up my cause with pre-sales and sorted out my issues in very short order. Within minutes my record of payment had been acknowledged and the LPE1 pack was sent through to my solicitor. I would like to thank the lady for her politeness, understanding of the issues involved and her proactivity. Her efforts on my behalf are much appreciated,
Hi Mike, thank you for leaving us a 5-star review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotMaxi has been helping me find my lost…
Maxi has been helping me find my lost key. Someone brought a key to the front desk and thinking it was mine he kindly came up to my flat to bring it to me.
Hi Laurence, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Maxi. Kindest regards.
1/5
TrustpilotCentrick is, without exaggeration, the most chaotic, incompetent, and disorganised property management company I have ever dealt with.
Their handling of my service charge account has been a complete disaster from day one, and the level of confusion they create is genuinely astonishing.
Hi Matt, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the frustration this situation has caused. We take concerns regarding service charges, account queries, communication, and the provision of documentation very seriously. We understand how important it is for residents to receive clear information and timely responses when raising questions about their accounts. We would welcome the opportunity to investigate the matters you have raised and review the history of your case in full. Please could you send your property details and any relevant correspondence to customerservice@centrick.co.uk so that our team can look into this further and respond directly. Kind regards, Centrick
1/5
TrustpilotUnacceptable Negligence and Poor Service
I have had an absolutely awful experience with Centrick, and I feel compelled to warn others before they make the same mistake. From start to finish, the service was unprofessional, unresponsive, and downright frustrating.Lack of Communication: It took days (sometimes weeks) to get any sort of response to my emails. When I did finally hear back, the responses were vague, defensive, or completely ignored my concerns. The staff was unhelpful and condescending to my questions. They gave off the impression that they couldn’t care less about their tenants and were just collecting rent checks. It was extremely frustrating.Waste Collection and Cleaning Negligence: One of the most frustrating issues was the complete lack of care when it comes to waste management and cleaning. The trash bins were consistently overflowing, creating a terrible smell and attracting pests. There seems no control over their cleaners who did not maintain the bin room properly leading to no bin collections for weeks. Full bins are left unattended leaving tenants nowhere to put their rubbish. The lack of attention to these basic services was not only unpleasant but also unhygienic and unprofessional at the same time causing health and safety concerns.Slow response on request: It took months for Centrick to get back for simply an electricity meter reading. Had to explain repeatedly before finally getting what I needed.I would NOT recommend Centrick to anyone. There are plenty of other property managers out there who actually care about their tenants and will provide a much more positive living experience. Save yourself the headache and look elsewhere!
Thank you for taking the time to share your feedback. We are committed to ensuring a positive experience for all our tenants, and we value your input. We understand the importance of timely and clear communication and are currently working to improve response times across our teams to better meet expectations. Waste collection and cleaning are also key priorities, and we will ensure that the necessary measures are in place to maintain these areas to a high standard.Additionally, we are reviewing our processes for handling service requests to ensure they are managed efficiently for all tenants.If there is anything specific you would like to discuss further, please feel free to reach out directly at customerservice@centrick.co.uk. We appreciate your feedback and are here to support you in any way we can.
4/5
TrustpilotComms with Centrick
Have dealt with Jasmin at Centrick on a number of occasions - she is brilliant, always responds quickly and does everything that she can to help with queries. Always impressed!
Hi Ems, thank you for leaving us a 4 star review. We will pass your kind words onto Jasmin Kind Regards. Centrick
5/5
TrustpilotSuperstar Property Mgr
I would like to personally thank Sam Shinar, Property Manager for a development in Ashford, an absolute breath of fresh air. Sam has recently dealt with an issue for me, and in every instance has been responsive and efficient, going above and beyond in my opinion. I can't express enough how relieved I am to have Sam at the helm, well done Sam, you're a credit to Centrick!
Hi MRF, Thank you for taking the time out to write this review and for your kind words regarding Sam. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotPoor service
My experience with Centrik throughout my property purchase has been incredibly frustrating.
Hi Gurj, We’re very sorry to hear about your experience and appreciate how frustrating this situation must be, particularly given the length of time your property purchase has been ongoing and the impact these delays are having on you. We understand that having to repeatedly chase for updates, receiving conflicting information and, most recently, being asked to resend enquiries that you believe have already been submitted has added unnecessary frustration and stress to an already lengthy process. Please rest assured that we are doing everything we can to resolve the outstanding issues as soon as possible and will continue to work with the relevant teams to progress this. Kind Regards, Centrick
5/5
TrustpilotAnita Coles was brilliant and handled…
Anita Coles was brilliant and handled my request very quickly. I needed a car parking fine revoked and she did it without any fuss within days, she made the whole experience a breeze.
Hi Jordan, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Anita. Kindest regards.
5/5
Trustpilothad a residents meeting recently and…
had a residents meeting recently and Maggie and Anita were very helpful in that they organized the meeting and explained the process they go through when making decisions regarding Copper Beeches.
Hi Carol, thank you for leaving us a 5 star review. We will pass on your kind words to Maggie and Anita. Kind Regards. Centrick
3/5
TrustpilotAmin best centric worker ever!
Amin is the only worker in all of centeric who has been able to help me and did it so politely with excellent professionalism. Everyone in Centertic could do with customer service level training to the level of Amin he is just beyond excellent 5/5 star.
Hi, Enya. Thank you for your review. We will ensure your feedback is passed on to Amin. Kind regards, Centrick.
1/5
Google*updated as of 29/10/24 - Please can you provide a complaint contact email. Very little improvement, at this stage I believe im entitled to compensation. Awful service and correspondences, have been waiting since February for a solid update on my questions having chased them over 10 times. Very difficult to work with due to little to no response. I've gone through roughly 5 different agents at the company still awaiting updates on what should be fairly straightforward questions. Would not recommend. To the correspondence I've received asking for further information such as property address, email, number etc - you already have this as I've contacted that address several times over the course of the past five months. Ive also left my number several times to no avail.
Hi Cam, Thank you for taking the time to share your feedback and appreciate your frustration. We'd love to try and help to resolve this for you and get you to the right place, could you please share your name, address of the property in question and a best contact number for you to customerservice@centrick.co.uk
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