Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Exceptional service by Mollie Cleverly

Exceptional service by Mollie Cleverly! Mollie Cleverly was very helpful by explaining what we had to know about the houses, we where not expecting to see 3 apartments on New Street chambers but she gave us the opportunity to see them. She immediately saw our interest and gave us an advise to decide as soon as we can as there could have a possibility to loose the apartment to another viewers. Always with a positive vibe! To fill the form she was very helpful giving me always the guidance needed for that. And was very professional when told me about an property being taken hours before our supposed viewing. Thank you Mollie

Eliana · 7 May 2021

★★★★★ 5/5

Trustpilot

Connor is wonderful

My experience so far has been pleasant.In particular Connor Fahey has been extremely helpful. He is accommodating and provided us for a viewing after 5pm. He communicated with me via email at my request and was always promkt with his responses.Unfortunately, the tenancy management team has been poor. Requesting for us to pay the outstanding money on the day we collect the keys making it impossible for the money to clear in time. Also mistakes in the invoice saying we are there for 12 months when we have entered a 6 month contract.

Amy · 20 April 2021

★★★★★ 5/5

Trustpilot

Competent, Considerate and Consistent!!!!

Mei Clark and Precious Campbell from Centrick (Birmingham) have been absolutely brilliant and have helped me every step of the way from start through to completion and beyond and I cannot praise them enough! I knew I could leave Mei to recommend us a beautiful Apartment with my family's needs taken into consideration and she was very patience, proactive, helpful, friendly and professional!!!Precious has been great since our introduction and is very proactive and fast in getting back to us on all queries and all else! Cannot find any fault with them at all. I would highly recommend their services to anyone looking for a competent, considerate, consistent and dutiful Team!!! Yours sincerely, Nadeem Ahmed.

Nadeem · 29 March 2021

★★★★★ 5/5

Trustpilot

Anita is an asset to the company

Anita is responsive, friendly and very knowledgable in her field. She listens and does all she can to help. I have dealt with many management company employees and have found many unapproachable and rude but Anita is the polar opposite. She is an asset to the company.

Lisa · 29 May 2024

★★★★★ 1/5

Google

Genuinely the worst company I've ever had to deal with. Our building is a fire hazard. The windows are all painted shut. There are no fire escapes. They removed all the communal fire extinguishers to "save money", and yet there's only one …

Scout · 16 February 2026

★★★★★ 5/5

Trustpilot

Superstars!!!!!!!

I cannot thank Gary and especially Nancy for their hard work and dedication in selling my property so quickly. All questions were answered and nothing was to much trouble.Nancy has gone above and beyond in helping me with completing my additional legal work. If I could score higher than 5 I certainly would.Would highly recommend!!!

Kim · 4 December 2023

★★★★★ 5/5

Trustpilot

The efficiency of one of your staff…

The efficiency of one of your staff Anthony was very helpful. `He guided me throughout my problems, sent me the right messages to deal with my issues and got me back on track. He was polite and patient with me at 74 years of age.

Mrs · 19 June 2024

★★★★★ 5/5

Trustpilot

The Orion Building - Bernadette

The Orion Building has been through many changes and maintenance problems recently which haven't always been well managed however, the staff who work daily in the building have been nothing short of fantastic, especially Bernadette who has gone above and beyond on many occasions, always helpful and super friendly!

Phil · 5 April 2024

★★★★★ 5/5

Trustpilot

I found my self in a difficult…

I found my self in a difficult situation that almost put me in a big trouble. Big thanks to Kamran and Lucas at Orion building who help manage this with great experience. If I can give more than ten stars for both of the I will.Thank you Kamranand Lucas 👍

Muraino · 12 March 2024

★★★★★ 5/5

Trustpilot

I own a flat in Birmingham and…

I own a flat in Birmingham and yesterday needed to phone Centrick about some problems I've been having. I spoke to Amin in Building Management and he was extremely helpful. The 5 star rating I'm giving here is due to the help I've received on the phone (also previously) and the fact that yesterday Amin went out of his way to help with certain issues.

Sue · 14 February 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

David Rose at Centrick provided full support when I reported an issue in my flat in Fixflo. Although it took some time to resolve it, David kept us informed and helped us to sort out the problem! Thank you, David, for your professionalism throughout the process - much appreciated! Overall: excellent customer service and highly recommended.

Pedro · 21 October 2023

★★★★★ 5/5

Trustpilot

Amazing team at Liberty Place

We've lived in Liberty Place, Birmingham for many years and the management team here are just amazing. They are always so helpful and thoughtful and go out of their way to provide us with safety and comfort of living in the property. We will definitely miss Saf and the team. Can't recommend the management team and the property enough!

May · 31 July 2023

★★★★★ 5/5

Trustpilot

Rajveer was so helpful at resolving two…

Rajveer was so helpful at resolving two issues that we had the first week of moving in, he made the situation a lot less stressful for us by being really proactive and keeping us updated. I’ll definitely be going to Rajveer in future if I need a swift and helpful resolution to a problem 😊

Charlie · 7 November 2023

★★★★★ 1/5

Google

I am writing to formally raise my concerns regarding the ongoing issues at the Treasure House property, as well as difficulties with my Centrik account portal. Firstly, I must raise a serious concern regarding the roof at Treasure House, 4 carver street, which appears to have been deliberately left open for many days. This negligence has allowed rainwater to enter the building, causing significant damage to the staircase and potentially other areas of the property. This situation is unacceptable, as it not only compromises the structural integrity of the property but also poses a safety hazard for residents. It is clear that such issues need immediate attention, yet no action has been taken to resolve the matter, leaving residents frustrated and disappointed. I kindly urge you to investigate and address this issue as a priority. Please ensure that the roof is kept closed and steps are taken to prevent further damage. Additionally, I would appreciate a clear explanation as to why this matter has been neglected for so long? I look forward to your prompt response and a detailed plan of action to resolve this matter. Secondly, the lift has been broken once again and has remained non-functional for several days. This recurring issue has caused considerable inconvenience for residents, and it reflects poorly on the reliability of your maintenance services. I am extremely dissatisfied with the level of service provided by Centrik. The lack of responsibility in addressing these concerns not only causes more damage to the property but also leaves residents feeling unsupported. If these problems persist, I will be compelled to collect signatures from other residents and take steps to resign from Centrik’s service, as it has proven more detrimental than helpful in maintaining the property. Lastly, I would like clarification regarding why my Centrik account portal has been blocked. This has made it impossible for me to access my account, and I would appreciate an explanation for this issue as well as a resolution. I urge you to address these matters promptly. Please confirm receipt of this letter and provide a timeline for resolving the aforementioned concerns

Valeria · 25 December 2024

★★★★★ 5/5

Trustpilot

Charlotte Provides exceptional Service…

Charlotte Provides exceptional Service and the accomodation is well looked after and presented

Sarah · 9 September 2026

★★★★★ 1/5

Google

Centrick almost cost me my house move due to the way they operate. Not only that but they took £420 from me for a management pack that they told me I needed. A week later they told me I couldn't have one and would refund the money. But even though they were entirely in the wrong asking me to pay £420 in the first place, then they tell me it'll be 6 weeks for my refund to be processed. 6 weeks goes by and then they tell me there's delays in processing refunds. All in all Centrick had £420 of mine sat in their bank account gaining interest for almost 12 weeks. I could have used that cash to help with the house move or to turn the heating on. Thanks Centrick.

D · 21 December 2024

★★★★★ 5/5

Trustpilot

Grand exchange

I have been living at the Grand Exchange, Bracknell for few months now and the service by the staff is truly wonderful. Special thanks to Maxi for being so friendly and kind and always so cheerful!!I am truly happy with their service.

Aswathy · 15 July 2024

★★★★★ 5/5

Trustpilot

I came in with my dad to the Centrick…

I came in with my dad to the Centrick office and Saki was so helpful and polite we were also really happy when she spoke to us in Panjabi. Very impressed Thank you Saki

Mana · 20 November 2024

★★★★★ 5/5

Trustpilot

As always Sufyaan at liberty place has…

As always Sufyaan at liberty place has been absolutely amazing as always.

Nathan · 13 September 2026

★★★★★ 5/5

Trustpilot

I spoke to Amin Nazir this afternoon on…

I spoke to Amin Nazir this afternoon on a couple of queries which I'd been emailed Centrick over for months without any response.Amin was helpful with a great telephone manner. I have to say it restored some confidence back on Centrick when you have a member of staff who goes above and beyond to try to help a customer.

Debbie · 30 June 2023

★★★★★ 5/5

Trustpilot

I have had a great experience with…

I have had a great experience with Centrick over the past 3 years. It was my first time moving out at 19, and also moving to Birmingham, so I was pretty clueless and they have been a great help with the whole process throughout. Precious was the person I mainly dealt with and she has always been lovely and helped me with whatever I needed. I would definitely use Centrick again in the future!

Louise · 29 October 2021

★★★★★ 1/5

Google

shoddy and slow service - worst of both worlds. will certainly avoid in future, much like they've avoided my question as to why they waited months to fix a roof leak. no accountability and no responsibility. 1 year Update: i also now know that they’re allergic to honesty and taking responsibility; they’re only proactive and communicative when they’re owed money; and don’t be fooled by their responses to reviews because that’s all you get. In summary, a bunch of ne’er-do-wells who can do what they like, and leave you footing the bill for their incompetence with literally no recourse.

Neil · 14 December 2024

★★★★★ 5/5

Google

I have been dealing with Stella in the homes department, who was contacting me about a property we are trying to buy, after months of it being stalled we saw a complete change in movement forward, Stella has been extremely professional, really supportive of our situation, wasn’t judgmental about any confusion we may have had and ultimately the only person I would deal with, Stella has gone above the normal to make sure we are happy with what we are buying and has been chasing all the parties involved with a purchase of our property for us, if I was buying another property, I would still want Stella to see it through, I would highly recommend Stella to anyone,PositiveProfessionalism

Kinner · 13 June 2020

★★★★★ 5/5

Google

Very professional with their service: They do have humane touch to their services!! They understand the needs and priorities of the tenants, treat tenant's emergency as their emergency. When I moved into property, hot water was not there. It was arranged to be fixed within 24 hours. They stick with innovation: It was difficult to arrange viewings due to Covid19 crisis. However, Centric Properties sticked with innovation and published detailed videos on youtube. Videos were _WYSIWYG_ (What You See Is What You Get). No hiding or cheating. Business Continuity: Perhaps they were the only letting company which did not stop working during covid19, at the same not breaking any government guidelines. Handover of keys 🔑 was handled safely. Responsiveness: Overall all the support is provided to tenant in time. However Lara White is an employee worth mentioning, who always goes extra mile. 👍🏼👍🏼 Verdict: *Definitely recommended for others.* :☺️☺️ ---- One suggestion to company: You have too many teams managing different aspects of property independently. It would be good to have SPOC (Single Point of Contact) assigned for each customer. I've seen many companies also refer it as "Personal Relationship Manager" or something on the similar lines. That would help to build more trust in long term. :) .PositiveResponsiveness, Quality, Professionalism

Jnanesh · 13 June 2020