Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotNot very responsive, unfair charges, unprofessional
I have never had the best experience with Centrick since they took on the service & management of our property over the last 5 years. When you call their mainline for assistance it's rare you get through to a call handler, it's usually a voice message to leave your name and number for someone to call back and they never do. They are ridiculous in what they charge for, for example recent budget certificate charging an admin charge for late payments and outstanding monies where there isn't any on account! When you ask about any charges you are not given clear explanations. I would not recommend this company.
Charlotte · 8 October 2024
Agent replied · 29 October 2024
Hi Charlotte, thank you for sharing your feedback with us. We greatly value your input and are keen to resolve this issue promptly. Please reach out to us at customerservice@centrick.co.uk, and our team will guide you to the right department.
★★★★★ 5/5
TrustpilotAlways quick to respond
Amin is always quick to respond and has been a helpful point of contact over the last few months regarding parking queries. His promptness in addressing our concerns has greatly contributed to the smooth operation of our parking system. He also goes above and beyond to ensure that any issues are resolved promptly.
Suresh · 11 August 2023
Agent replied · 12 June 2024
Hi Suresh, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Amin. Kindest regards, Centrick.
★★★★★ 1/5
TrustpilotAbsolutely disgusted by their lack of …
Absolutely disgusted by their lack of response and care, an entire block of flats left without water on the hottest day of the year. Never received a call back after calling them to report. Many residents are elderly and vulnerable. Now is 5pm and their office is closed after being without water for 12 hours.
Customer · 13 June 2023
Agent replied · 12 June 2024
Hi, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your contact details and a member of the team can contact you to discuss this further? Many thanks, Centrick
★★★★★ 5/5
TrustpilotAdam at The Grand Exchange.
Adam at The Grand Exchange.My move into The Grand Exchange was made extremely easy and convenient due to the friendly guidance from Adam at the front desk. He accommodated questions, car parking, building information and more. Professional and friendly service. Greatly appreciated!
Andrew · 13 April 2024
Agent replied · 12 June 2024
Hi Andrew, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adam. Kindest regards, Centrick.
★★★★★ 5/5
Trustpilotrental experience
Quentin is a very professional realtor who gives us the best and most patient rental experience. Not only does he provide as much great properties as he can to us, but he also tries his best to help us to keep up with the rental situation. This is my best rental experience ever.
Noelle · 4 August 2023
Agent replied · 12 June 2024
Hi Noelle, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
★★★★★ 5/5
GoogleI must say I do not usually write reviews online but I felt like it is my duty this time due to support I have received.
Stella was extremely responsive, supportive and professional throughout the whole process and I am quite sure the things would not go so smooth without her help. Absolutely amazing service and quality, I will recommend in the future.PositiveResponsiveness, Quality, Professionalism
Jacek · 13 June 2022
Agent replied · 12 June 2024
Hi Jacek, Thank you very much for writing this 5 star review. We really appreciate you taking the time out to do so and for the kind words regarding Stella. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotLiberty place is a fabulous place to…
Liberty place is a fabulous place to live. Clean tidy and great concierge team, sufyaan the new weekend staff member is nice.
Helen · 1 June 2026
Agent replied · 4 June 2026
Hi Helen,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
★★★★★ 4/5
TrustpilotAdam Rowberry and general info
Adam Rowberry was excellent in helping us on several issues! I wish more people at Centrick were as customer-“Centrick” as Adam. Amazing how impressive a company can be when employee/partners respond and take action on behalf of the customer 😀. Others at Centrick could take a lesson or two from Adam. Adam gets 5 stars; Centrick gets 4.
Polydart · 1 March 2023
Agent replied · 12 June 2024
Hi Polydart, Thank you for leaving us a review! We really appreciate your kind words and will be sure to pass these on to Adam. Kindest regards Centrick.
★★★★★ 5/5
TrustpilotJacob
Jacob, the new property manager, has managed my flat for the past year or so. I can only say that I am extremely grateful for all the help and support, a man of his word. He is a great addition to company.I have had plenty issues with the property/ garage/other departments from Centrick, however he sorted it them out for me. He is a good listener and has empathy, which are rare qualities nowadays. It has been an absolute pleasure to be his tenant.
Athina · 26 September 2024
Agent replied · 29 October 2024
Hi Athina, thank you for leaving us a 5-star review! We really appreciate your kind words, and will be sure to pass them on to Jacob. Kindest regards.
★★★★★ 1/5
GoogleThis is the worst company I have ever had to deal with. Staff are rude and sarcastic on emails when you complain about the gates not working. We just pay for a service that doesn’t work and whenever you call you are told that the management are on their lunch breaks or away from the desk which makes it impossible to get through to somebody. When you are told someone will call you back they never do. Terrible service.
L · 9 October 2024
Agent replied · 23 October 2024
Hi L, Thank you for your review. Please can you email the property details to customerservice@centrick.co.uk to ensure this is sent to the correct department.
★★★★★ 1/5
TrustpilotFilthy building & No help from centrick
They’ve not given any tenant in tameway plaza the code to access the portal. The rubbish has been overflowing for a long time & it stinks. Theres maggots in the area & its a biohazard. Ive requested a meter reading ages ago, just as many other tenants have and not gotten any help. Theres vomit on the stairs which has been there for a few days, which is a biohazard. I feel like a tramp living in a building managed by Centrick.They’re well aware of the issue & ignoring it.
Mohammad · 24 September 2024
Agent replied · 29 October 2024
Hi Mohammad, Thank you for raising your concerns regarding Tameway Plaza, please be assured that we are aware of the challenges below and are actively working to resolve them. It is important to us that all sites under Centrick management adhere to the highest standards. Whilst the integration process is underway please get in touch with customerservice@centrick.co.uk. We have also requested your details via this response and will ensure they are sent to the right team. As all residents are aware Tameway Plaza is currently in the process of integration, having been assumed into management on the first of September. Site cleaning teams have been in attendance on the 3rd, 10th, 17th and 24th of September and we would encourage residents that do see or notice any lack of care from other residents or guests within the building to report the incident(s) via the portal. Communal bin stores are also under remedy, whilst the private bin collections are in order, local authority collections are in question, we thank you for your patience whilst we resolve this issue.Alternative access to the meter cupboards is in the process of being arranged with all meter reading available imminently. We are also aware of reports of unauthorised visitors to the site - to counteract this additional security plates are being fitted but again we ask residents to report any instances of homeless people misusing the building.Following an incident on Thursday where a resident was trapped in the lift contractors have been instructed. One of the two lifts continues to be working and we will keep all residents informed on the resolution, as with any mechanical equipment faults do occur but we do recognise the frustrations that an out of action lift can cause and thank all residents for their patience. We recognise the frustration of residents and are working closely with all involved to ensure the long term health of Tameway plaza and to help ensure all questions and queries are supported as quickly as possible request that resident use the service portal in the first instance or email us directly on customerservice@centrick.co.uk
★★★★★ 1/5
GoogleUnfortunately I’ve been trying to get the intercom system of my building to sync to mine and my partners mobiles. We have had to spend a lot of money on redelivery end because no one can get into our building due to our apartment number not being linked to our phones. I’ve been emailing centrick, multiple people including Holly Eldridge, Hardeep Sandeep and Nyeka Gordon-Wright. All who have been extremely disappointing and unhelpful. I’ve been emailing them since December 2023 when I first moved in. All of these ladies have literally lied to me about fixing the issue. My partner has entered centrick office twice now to resolve it and has literally been lied to again. What do I need to do to get you to fulfill the service you claim your provide? It’s exhausting and frustrating and is costing me a lot of money. I’m hoping this honest review will give you the right motivation to actually do what you say you will do. I cannot stand people who lie and do not understand how important it is to be transparent. I have called again and again and no one has answered or called back. What would you like me to do?
Fiza · 23 September 2024
Agent replied · 23 October 2024
Hi Fiza,
We are sorry to hear about the difficulties you have faced, please note this has been escalated and will be investigated promptly.
We value your patience.
Kind regards Centrick.
★★★★★ 1/5
GoogleOmg just look at ALL of these atrocious reviews?! How haven't they been struck off?
This company are the definition of corruption
I have been forced to call them my housing maintenance company in fareham, Hampshire. For the past 3yrs!
They claim to do works ie gardening, communal cleaning, general maintenance for our complex but you should see the state of it! All overgrown with weeds and if not for us landlords and freeholders it would still have fly tipped mattresses, prams, bikes etc, and overgrown weeds everywhere! They claim they have done works ie weeding, bi weekly communal cleaning but my cctv shows the contrary. I and 2 other property owners have attempted to take them to court but they retaliate by adding fees making it impossible for me a hard working individual to pursue.
Another concerning oddity is the building insurance which has never been reduced or claimed on yet it increases Yr on Yr?
This company will be the reason I sell up soon and never buy a property remotely associated with them
... here comes the "thanks for your feedback. we'll look into it" response 🙄 urgh
Jason · 23 September 2024
Agent replied · 23 October 2024
Hi Jason, we are truly sorry to hear about your negative experience. We take all feedback seriously and will investigate the issues you’ve outlined.
This will be looked at immediately, we appreciate your patience. Kind regards Centrick
★★★★★ 5/5
TrustpilotResolved a parking ticket issue
Haider was kind and helpful with resolving a parking ticket issue I had within the property. Great person
Adebola · 23 February 2026
★★★★★ 1/5
TrustpilotCentrick have recently took over the…
Centrick have recently took over the Tameway Plaza building in Walsall. Since then, none of the issues have been resolved, in fact things have gotten worst. The communal areas are disgusting, the bin situation is is getting out of control and as a result the carpark and back door looks like a tip and smells horrendous. Not to mention the homeless occupying fire escapes and other areas of the building, the constant theft of parcels, lifts being broken for days. This company is not willing to deal with anything. Disgraceful 😡😡😡
Justyna · 22 September 2024
Agent replied · 29 October 2024
Hi Justyna, Thank you for raising your concerns regarding Tameway Plaza. It is important to us that all sites under Centrick management adhere to the highest standards. Whilst the integration process is underway please get in touch with customerservice@centrick.co.uk. We have also requested your details via this response and will ensure they are sent to the right team.As all residents are aware Tameway Plaza is currently in the process of integration, having been assumed into management on the first of September. Site cleaning teams have been in attendance on the 3rd, 10th, 17th and 24th of September and we would encourage residents that do see or notice any lack of care from other residents or guests within the building to report the incident(s) via the portal. Communal bin stores are also under remedy, whilst the private bin collections are in order, local authority collections are in question, we thank you for your patience whilst we resolve this issue.Alternative access to the meter cupboards is in the process of being arranged with all meter reading available imminently. We are also aware of reports of unauthorised visitors to the site - to counteract this additional security plates are being fitted but again we ask residents to report any instances of homeless people misusing the building.Following an incident on Thursday where a resident was trapped in the lift contractors have been instructed. One of the two lifts continues to be working and we will keep all residents informed on the resolution, as with any mechanical equipment faults do occur but we do recognise the frustrations that an out of action lift can cause and thank all residents for their patience. We recognise the frustration of residents and are working closely with all involved to ensure the long term health of Tameway plaza and to help ensure all questions and queries are supported as quickly as possible request that resident use the service portal in the first instance or email us directly on customerservice@centrick.co.uk
★★★★★ 5/5
TrustpilotExcellent Estate Management
The Estate Management team Richard Douzjian, Simon and Justyna in Jupiter Phase 4 has raised the living standards within our community of residents. Richard in particular is quick to respond during times of urgency. Richard is very knowledgeable and he deals with issues and difficult situations very professionally. Both Simon and Justyna are visibly very committed to keeping our building safe, clean and in good working condition.
ST · 27 January 2022
Agent replied · 12 June 2024
Hi Stanley, Thank you so much for providing us with this great feedback regarding the Team. They work extremely hard so it is rewarding when their work is noticed and given such great feedback. Kind regards, Centrick
★★★★★ 5/5
TrustpilotConcierge Maxi
Maxi is one of the concierge at our apartment. He’s always super friendly, very helpful and has a great positive attitude. Feels like meeting a friend every time we see him.
Frank · 8 October 2024
Agent replied · 29 October 2024
Hi Frank, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Maxi. Kindest regards.
★★★★★ 1/5
TrustpilotDreadful company
Dreadful company, I don't know how any building owners can hire these guys to manage their buildings! Broken gates, broken lift, druggies all over, glass smashed all over carparks, rubbish piled all over carpark, blown all inside and around the building, maggots everywhere, sick all over stairs, holes in walls and much more, and where are these guys? Hiding away, not responding to emails, they have a portal set up, and didn't give any tenants rhe code to sign in, so nobody can report anything on there, they ignore calls, ignore emails. Dreadful Dreadful company! Been like this since day one of them taking over.DO NOT HIRE THIS COMPANY! READ THE HUNDREDS OF NEGATIVE REVIEWS ON THEM!
James · 22 September 2024
Agent replied · 29 October 2024
Hi James, Thank you for raising your concerns regarding Tameway Plaza. It is important to us that all sites under Centrick management adhere to the highest standards. Whilst the integration process is underway please get in touch with customerservice@centrick.co.uk. We have also requested your details via this response and will ensure they are sent to the right team.As all residents are aware Tameway Plaza is currently in the process of integration, having been assumed into management on the first of September. Site cleaning teams have been in attendance on the 3rd, 10th, 17th and 24th of September and we would encourage residents that do see or notice any lack of care from other residents or guests within the building to report the incident(s) via the portal. Communal bin stores are also under remedy, whilst the private bin collections are in order, local authority collections are in question, we thank you for your patience whilst we resolve this issue.Alternative access to the meter cupboards is in the process of being arranged with all meter reading available imminently. We are also aware of reports of unauthorised visitors to the site - to counteract this additional security plates are being fitted but again we ask residents to report any instances of homeless people misusing the building.Following an incident on Thursday where a resident was trapped in the lift contractors have been instructed. One of the two lifts continues to be working and we will keep all residents informed on the resolution, as with any mechanical equipment faults do occur but we do recognise the frustrations that an out of action lift can cause and thank all residents for their patience. We recognise the frustration of residents and are working closely with all involved to ensure the long term health of Tameway plaza and to help ensure all questions and queries are supported as quickly as possible request that resident use the service portal in the first instance or email us directly on customerservice@centrick.co.uk
★★★★★ 1/5
TrustpilotVery very bad, do not reply email, ignore customer, no action taken
There is safety issue about my apartment and ask Centrick to help.Centrick just ask you to send email to "customerservice@@centrick.co.u k" and then they dont reply your email.Centrick will always argue you on trustpilot and pretend they are taking action.
F · 3 May 2024
Agent replied · 12 June 2024
Hi F P, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you based on your name. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotPerseverance Wins Out
Leanne has been the property manager at our development since it opened, and through challenging situations has persevered and found innovative solutions to various problems. No property is easy to manage, and there will be more challenges as time goes on, but so long as the managing agents take as active a role as has been so far things will continue to develop well.
Anand · 17 June 2022
Agent replied · 12 June 2024
Thank you so much for leaving us a review! Your kind words have been passed on to Leanne. Best, Centrick
★★★★★ 1/5
TrustpilotI knew it was bad but not THIS bad
Moved to the flat complex in 22 and we had no lift for about a month. Now that I'm leaving we still have no lift since July 24 and it's almost October. I wonder what would happen had we had tenants with mobility issues 😬 I could go on and on and on with numerous issues we have experienced while renting through centrick. Gates never fixed on time, the entrance door was not working for a week so we had to use the fire escape and parking space gate. Our extractors were not working for 2 years. Very rude and threatening emails sent by them although they never kept their side of the deal up to standards. Never replying to important emails on time and all managers were always busy apparently all the time. If I could give a 0 I would.
Amelina · 18 September 2024
Agent replied · 29 October 2024
Hi Amelina, we are sorry to hear about your experience, this has been passed on to our Customer Service Team and will be looked at immediately. Kind regards, Centrick.
★★★★★ 1/5
GoogleAs a landlord, this company address a joke. Appalling communication. Mistakes made with rent charging, tardiness chasing tenant and practically zero communication. They offer rent non payment insurance but provide zero information or insight into the claims process. Staff to on leave without handing over duties. All in all a very shoddily run business. Would definitely not recommend them to use for property management.
Dom · 13 June 2022
Agent replied · 12 June 2024
Hi Dom, We're sorry to hear you feel this way about your experience with us. We will be in contact with you so we can address the issues and provide any assistance you may need from us. Kind regards, Centrick
★★★★★ 5/5
TrustpilotBeen living at Liberty Place for last…
Been living at Liberty Place for last three years. I have to say it is the best apartments I have lived in. That is mainly because Saf Hussain manages the complex and is always accessible even for the smallest of problems. Saf is quite experienced and knows how to get things sorted out.
Kanishk · 5 July 2023
Agent replied · 12 June 2024
Hi Kanishk, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Saf. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotCara is super helpful and amazing
Cara is super helpful and amazing ! She helped me with the viewings and answered my questions professionally and quickly. She is very friendly and explained to me all the details which I needed to go through the application for the apartment. Also, she makes sure to follow up with any questions that the customer has and she responds back in a timely manner . I really recommend her .
Tamara · 30 June 2021
Agent replied · 12 June 2024
Hi Tamara, thanks for taking the time to leave your review and kind words about Cara, we'll ensure they are passed on. Kind regards, Centrick
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