Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Orion Building concierge

The Orion Building concierge staff are all absolutely exceptional, kind, professional and with great sense of humour. Special thanks to Bernadette Rose for always sorting out any issues I've had swiftly and for accomodating all my peculiar requests.

Andreea · 27 April 2024

★★★★★ 5/5

Trustpilot

Great experience with Amin :)

Amin was very helpful with a car park issue I had recently. He replied to my messages promptly and sorted out the issue efficiently. Only if there were more Amins’ in the customer service! Thanks for your help!

Jeferson · 24 April 2024

★★★★★ 1/5

Trustpilot

There is a sewage overflow and is…

There is a sewage overflow and is stinking for the past three days and none of the numbers are reachable, no one attended to address the issue someone promised to send the contractor and closed the case but none turned up. Every year the service charges are increasing this is an emergency and THREE DAYS no one addressed the issue

Padmasree · 24 August 2022

★★★★★ 5/5

Trustpilot

Brigita is so helpful all the time and…

Brigita is so helpful all the time and her responses are always quick and she’s very reliable for any complete problems I’ve had .Thanks Brigita

Hali · 27 November 2024

★★★★★ 5/5

Trustpilot

Telephone Call to Customer Service

Thank you to Em for providing information on the property service charge, it was a great help and we were able to help each other in a few minutes . It took me several days to get through, however today i got through within a few minutes. the service i received was excellent. Keep trying, just to mention avoid leaving a message direct with property services as the return call doesn’t come.

Jane · 10 December 2024

★★★★★ 5/5

Trustpilot

Lovely community, amazing staff

I have loved living at The Grand Exchange by Centrick. The facilities are modern and beautifully laid out with a gym, work room and small events room available to residents without charge - I hosted my child's birthday party there soon after I moved in. The concierge and service team are fantastic. Adam, particularly, did so much to get me settled in and provided support and help with accessing parking and other conveniences. I could not be more satisfied overall with this beautiful community that Centrick has established in Bracknell.

Sola · 6 August 2024

★★★★★ 1/5

Google

They can't even be bothered to pick up the phone or reply to high priority email. Falsely occusing of late payments not on one occasion, started off with £1,600 service charge a year, which then quickly increased so £1,700 and now a year later at £1,800, but has no sign of any improvements. No surprise it costs so much when there are 5 cleaners for a 3 stairs high hallway that has less than 15 steps! Fence falling in, tree cut off but has been sitting there for months as it doesn't get taken away by gardener. The so called window cleaners turned up twice in the last two years. Absolute joke. Disgusting bunch of people, wish I never bought this property. UPDATE: I have just received an email to say they been applying late fee charges on my account after sending 3 late payment letters (where?!?), even though the statement shows I'm regularly paying them quarterly!! They're now threatening that my case has been transferred to a third-party debt recovery agent and that they can no longer access my account as a result?!? Obviously calls get ignored as usual.. The amount of stress they have been putting me under is unbelievable. I'm done with you Centrick, see you at court!!

Alex · 22 September 2025

★★★★★ 5/5

Trustpilot

Well done Tee

New member with a few start up issues. Tee was outstanding in responding promptly in clear vocabulary that guided me to register etc. Top marks for Tee a great ambassador for the company.

Rob · 16 July 2024

★★★★★ 1/5

Trustpilot

Don't believe the hype

Don't believe the hypeI own a property in a development, which is less than 3 years since completion and is managed by Centrick. The apartment is on the top floor and the roof started leaking 6 months ago. Centrick were notified at the time and multiple times since but the leak still isn't fixed - and to clarify, I don't mean it's a complex repair and previous attempts have been unsuccessful. There have been zero attempts to fix the problem and who - other than Centrick it would seem - wouldn't fix a leaking roof in the summer? - and no temporary fixes to alleviate the situation. If you're thinking about engaging them for your development, donate it to charity instead. You won't get anything for it from Centrick but at least some good will come of the money and you'll save yourself the grief of dealing - sorry, of trying to deal - with Centrick. Update - Credit to Centrick for the rapid response but I'm not going to raise my hopes until I see some substance to their actions. Update 2 - the leak was finally fixed, Centrick continue to swerve the question as to why it took so long to do so although if the speed of their correspondence is anything to go by, it seems to be a blanket approach, if you need a company that comes back to you promptly or even in the same month, this is not the company for you.

Neil · 31 July 2024

★★★★★ 1/5

Google

Without a doubt the worst customer service I have ever experienced. I actually regret buying the property I recently have because these are that incompetent, rude and ignorant. Have emailed and called multiple times about a bin store issue over the last few weeks. Our bin store is full as people not disposing of waste correctly, been this way for a month now, getting worse and worse as bin men won’t collect due to the level of mess. Contacted council, they said it needs to come through the property management company (Centrick). Contacted Centrick, keep being told the property manager - Emily - will call me back to discuss, but she never bothers. So I call up and ask to speak to her, constantly just get told she is busy and will call me back - of course again she never does. So today I call again, but this time ask to speak to someone senior/management as Emily has just been flat out ignoring me for weeks straight, only to be told there is no one available to talk to. I said okay I will wait, just got left on hold until it got to the point I had to hang up. So all I will say, is if you are thinking of buying/renting a property and you see Centrick are the property management company - avoid at all costs. Honestly I regret buying this property just because of how utterly useless and unconcerned Centrick are. Pay a ridiculous service charge every year for absolutely 0 service.

K · 19 September 2025

★★★★★ 1/5

Trustpilot

Lack of service

I fetched the keys to my property on 7th May, due to lack of repairs done and a gas leak I couldn't move in the properly until nearly almost 4 weeks later and was expected To to pay full rent which I did, I reported several repairs and 2 of them have still not been completed, none of the windows downstairs open and a catch has broken on one of the windows upstairs, This was reported 2 months ago and noone has even responded to my repairs on the portal.Also I keep having a bill from an energy company which I haven't set up demanding money, they say someone from Centrick has set it up for me and you need to get in touch with them, as it was illegally set up, I pay my energy to British Gas and not to Rebel energy. Centrick have refused to contact them on this matter.

Heather · 30 July 2024

★★★★★ 5/5

Trustpilot

Friendly and helpful

The first impression of Centrick was that they answer the phone which sadly is not the case so often with present day companies. Secondly was the friendly and helpful attitude which came across from Leanne

Pat · 4 June 2024

★★★★★ 1/5

Google

To be blunt, I have never interacted with a company who are more disorganised, slower to respond or as ill-informed of their own customers. Incorrect bills have been sent out, an utter lack of communication and very little to put any hope in. I have had late payment requests sent out, 2 days after the original letter, both of which had not reached me until weeks after they had been printed. Trying to contact their support is almost pointless. As a home owner, I urge you stay away.

Patrik · 27 July 2024

★★★★★ 1/5

Google

Worst management company ever! They might seem sweet until you move into their place once you’re there they dgaf about you. I live on the 7th floor of the Equipoint. The weather been over 30 degrees the past day or two I’ve had to walk up and down the stair as the lifts are never working. I come off 12 hour shifts to walk up 7 flights of stairs because the lift is never ever in order. One time the big metal bins weren’t where they were meant to be and they were in the car park touching my car and damaged my car in the “secure” car park I reported it to centric who are supposed to manage the place and the car park and they told me if you’re insured go to the council as it’s council bins. Absolutely disgrace of a company. I pay £850 rent on a 1 bedroom flat the building is full of foreigners on housing benefits who trash the place and centrick don’t care. If you want the worst management ever go with centrick. These guys are a disgrace of a company.

Arial · 27 July 2024

★★★★★ 5/5

Trustpilot

Five stars for Chris at Axium

I’ve bad experience with Centrick at different residential properties. Recently I needed help from them and their customer service is still poor, unresponsive and rude. You would be very lucky to get any form of reply.This review has 5 stars because Chris at The Axium Concierge is super helpful and friendly, he is always going for an extra mile to ensure the new residents are settling down well.

G · 12 April 2021

★★★★★ 5/5

Trustpilot

Rent a Property in Birmingham

I would like to thank Mr. Quentin Lee of Centrick for helping my family to rent a property in Birmingham. We have a lot of questions about renting a property and Quentin can reply us with useful information promptly and patiently. Quentin is very kind that he is willing to answer my call/questions even he was taking a day off.

Weare · 14 July 2022

★★★★★ 5/5

Trustpilot

Centrick have helped me to secure a new…

Centrick have helped me to secure a new flat in no time at all with minimal effort and fuss. I spoke with a few people who worked there but Lara mostly dealt with my application. Communications were prompt and helpful. Lara was clear about each step of the way and the whole process was made very calm. Looking forward to moving in. Thank you again.

Jacqui · 25 October 2021

★★★★★ 5/5

Trustpilot

Maxi - Outstanding and Excellent Service! (5 stars)

Maxi - Outstanding Service! (5 stars)Maxi deserves the highest praise! His customer service is truly exceptional. From the moment you meet him, his warm smile and friendly greeting make you feel welcome and valued.Maxi always goes the extra mile to ensure customer satisfaction. He's not just helpful, he's caring. He takes the time to understand your needs and makes sure you leave happy.His willingness to do whatever it takes to help is truly impressive.Maxi consistently demonstrates a positive attitude and a genuine desire to be of service. He's an asset to any company!

New · 22 July 2024

★★★★★ 5/5

Trustpilot

Thank you to Mary Hughes for all her…

Thank you to Mary Hughes for all her support. Had issues with sorting out my parking, but Mary was extremely helpful and prompt in response to my issues. Thank you so much😊

Bim · 22 July 2024

★★★★★ 5/5

Trustpilot

Holly Eldridge and Kate Niland went out…

Holly Eldridge and Kate Niland went out of their way to help me recently and I would like to commend them both for their caring and competent approach which I very much appreciated.

Susan · 4 July 2024

★★★★★ 5/5

Trustpilot

Saf is so amazing and helpful

Saf is so amazing and helpful, he always checks in to make sure everything is fine and also organises lovely events for us, this is the best place I’ve ever lived!

Asti · 24 September 2025

★★★★★ 1/5

Trustpilot

CENTRICK: LACK OF MANAGEMENT

The management, rather non management in Maidstone is a total disgrace.leaving owners and tenants with:No working liftsRaw sewage to walk through dailyUninhabitable flats due to constant leaksLack of security. Causing..the homeless.drunks and drug dealers to use property as their abode and toilet...Whilst happily pocketing the service charge regularly.Need I go on....

Glesni · 21 May 2023

★★★★★ 5/5

Trustpilot

Vampsi is working as front desk in the…

Vampsi is working as front desk in the reception of my property building and he is very helpful and friendly! He always there to support to any of my queries! Great service

AG · 12 July 2024

★★★★★ 1/5

Trustpilot

Disgraceful management service

I have found the service received from Centrick absolutely appalling. They have been charging for services that have not been upheld for over a year and when questioned they have ignored all my emails when I’ve asked them to reply in writing. Since this I have continually reported issues at the site to which have been ignored. Awful service, if your a leaseholder I would urge you to enquire about the services and charges as they appear to be collecting money and leaving the sites in disarray!

Aniicear · 11 July 2024