Centrick New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

The communication was terrible. They broke all trust.

The communication was terrible , I was asked for permission to enter my apartment whilst i was absent and change my lock which i gave permission for . Once i had done this everything went into a black hole , no answers to emails, no answer to where my keys where , what happened in my apartment , we called we wrote and nobody called us back or answered our emails , it has been very stressful allowing someone to enter our apartment from your company and the customer care and concern has been zero.. It has been as close to a nightmare as possible and we still today do not know what happened when people we do not know has been in our apartment and if works or anything has been done at all in there. We live overseas so it was not like we could get there to see ourselves and even if we had we could not have got in because the keys were held by them It is frightening how the people at Centrick were so uncaring and nonchalant about another persons property to not even answer their requests for information .

John · 11 June 2024

★★★★★ 5/5

Trustpilot

Great Property Manager at Ellis Court in Dewsbury

Centrick has recently taken over from Remus looking after Ellis Court, Cala 1767 development in Dewsbury where I have my apartments. Even though I do not know Centrick that well, the fact that Centrik’s Property Manager for our apartments block will continue to be Maggie James, gives me confidence that all the tasks and/or any potential problems will be dealt with effectively and professionally. I believe that Maggie James did a great job before and for her to continue in that role is a really great news for all apartment owners and occupiers at Ellis Court development.

George · 11 June 2024

★★★★★ 1/5

Google

0 stars really if I could. Hopeless. They have taken over the management of our building and since they started, the place looks like a 3rd world country. There is no cleaning, the lifts are out of service constantly and they never respond to any calls or emails. They are not providing any service at all so we will be getting legal to retain service charges and sue for various issues to recover costs. We are notifying the Freeholders as well. Utterly useless. Do not appoint to manage any of your buildings unless you are happy for them to go into disrepair!

Mo · 13 June 2023

★★★★★ 1/5

Google

Worst management company ever, lack of response to emails, but great when comes to charge you for numerous fees, they tried to charge me for 3 months of rent when my tenancy ended before these there months they were charging me. They took £70 from my deposit because of a cob web next to the boiler. They said they would give us a contract to renew which never happened they let us hanging until we receive a section 21 notice saying that the landlord wanted to repossess the building and resell it, they could have been upfront and explain the situation, that would give us more time to search for an apartment or make other arrangements.

Nuno · 10 June 2024

★★★★★ 5/5

Trustpilot

I would like to thank Leanna at…

I would like to thank Leanna at Centrick for her Time an patients in helping me out with service problem she is a credit to Her company

Graham · 2 September 2024

★★★★★ 1/5

Trustpilot

Extortionate Service Charges and Poor Communication

Unfortunately, Centrick have just taken over as the management company for our estate. Our service charge per year was already ridiculous and I was really hoping for them to be more mindful/realistic when it came to costs etc but, predictably, it only went up to over £1600+ a year - including paying for window cleaning that I don't even receive.

Mark · 22 February 2026

★★★★★ 1/5

Google

I was the caretaker for fabrick I can assure you you don't want an apartment here the place is descusting urine in communal areas lifts all ways broken graffiti all ways up walls mag locks all ways falling on peoples heads stay away place is dangerous

Stiggy · 9 September 2025

★★★★★ 5/5

Trustpilot

Just moved out of liberty place after 2…

Just moved out of liberty place after 2 years of living here and it has been great experience. thank you to all the staff especially saf the manager.

Majid · 19 February 2026

★★★★★ 5/5

Trustpilot

What a friendly team

Had cause to call today regarding a property that Centrick used to manage (subsequently taken over by a local agent) - the service I received from Shyleigh makes me so angry that Centrick are no longer managing the property. A genuinely lovely lady, who was so friendly while answering all of my questions and offering guidance and advice on matters that she really didn't have to spend her time assisting me with.Never had a problem while Centrick managed the property, and if other team members are as professional, polite and friendly and the lovely Shyleigh...tenants are in great hands!

Andy · 30 May 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. They are the managing agents for the flats where I live. They demand sky-high service charges (almost £4k a year for a 2 bedroom flat), and provide only a bit of cleaning in return (there is no gym, no concierge etc.). They regularly fall short of the lease, and do not comply with the law in a timely manner with Section 21, and fail to provide transparency in terms of costs when it comes to Section 22. They also have made up balancing charge demands when they haven't been sent in time (we have evidence of this). Utterly shameful. The apartments around here all look poorly kept with weeds growing everywhere and maintenance falling by the wayside. Communication from Centrick is poor, sometimes taking months to reply if at all. No formal complaint has ever been satisfactorily resolved. I've also heard they threaten people to give them 5 star reviews, but I cannot confirm this although it wouldn't surprise me given their heavy handed nature demanding sums of money and threatening people if they do not pay while they don't comply with the law themselves. Terrible.Update in response to Centrick's response:* I'm not talking about the boilers at all, but the way Centrick (doesn't) do proper Section 20B notices, and also the way you haven't complied with not just Section 20, but also Section 21 and 22.* Centrick assumed management in June 2022 - 2 years ago now, and not just recently.* To be clear, I am not referring to anything to do with the boiler replacement, I am talking about all other costs, the very high service charge, next to no service, and poor to no communication. Your actions do not align with what you say regarding the importance of good communication and I reiterate that the only service I seem to receive from Centrick is some basic regular cleaning every 2 weeks.

A · 29 May 2024

★★★★★ 1/5

Trustpilot

If I could give Centrick zero stars

If I could give Centrick zero stars, I would. This company epitomizes the worst of the worst when it comes to property management. Their service charges are nothing short of extortionate, bleeding leaseholders dry without providing any corresponding value. It’s clear their primary focus is on maximizing their profits at the expense of their clients.Communication? What communication? Trying to get in touch with them is a nightmare. When you do manage to get a response, it’s usually vague, unhelpful, and dismissive. It’s as if they deliberately avoid addressing any real issues to keep you in the dark while they continue to rake in the money.Centrick is run by money-grabbing scumbags who couldn’t care less about the actual management of properties. Their priority is squeezing every possible penny out of leaseholders, showing complete disregard for the quality of service they provide. The sheer arrogance and greed displayed by this company are astonishing.Do yourself a favour and avoid Centrick at all costs. They are an evil company with zero integrity, and dealing with them will only lead to frustration and financial strain. Save yourself the headache and steer clear of these unscrupulous extortionists.

Leaseholder · 27 May 2024

★★★★★ 5/5

Trustpilot

Above and beyond!

Quentin was very attentive and listened carefully to what we needed as we’re in a desperate situation. He was very open and honest about the process and wanted to help us as much as possible. He even stayed later than usual to help us!

Kaisha · 8 September 2023

★★★★★ 1/5

Google

My experience with this management company has been nothing short of a complete disaster. Over a month ago, my motorbike was stolen from the apartment building in Solihull where I live, a property managed by Centrick. Despite repeated phone calls and emails, they have demonstrated a shocking lack of care and professionalism. The police require CCTV footage, and I have been trying relentlessly to get Centrick to upload it to the police portal. However, every single attempt has been met with the same infuriating, lazy response: "The request has been forwarded to the management team." This cycle of incompetence is unbelievable. I even received an email from a specific employee from solihull department only to have him give me the exact same canned response three weeks later. How many times does a simple request have to be "forwarded" before someone takes responsibility? The company's complete refusal to act has not only failed me as a resident but has also actively hindered a police investigation. It is clear that Centrick's staff, simply does not care.

Murtaza · 10 August 2025

★★★★★ 4/5

Trustpilot

The credit control team helped me sort…

The credit control team helped me sort out the issue. Mustafa handled my case very well.

Alkesh · 20 May 2026

★★★★★ 5/5

Trustpilot

I had a problem with my fob for long…

I had a problem with my fob for long and was desperate. The lady on the desk of Orion building name Nida was so attentive and fine in communication and sorted my problem the very same day.

Linh · 11 February 2024

★★★★★ 5/5

Google

Stella has been really helpful assisting me with the purchase of my first apartment. She has kept me up to date at all stages during the process and is always on hand to help with any questions and queries I have. She is really responsive to emails and put my mind at ease through every stage. I would really recommend purchasing through Centrick.

Emily · 13 June 2021

★★★★★ 1/5

Google

Hazardous chemicals in centrick property at Tennant Street Lofts! Centrick continue to put their tennants in harms way in a shocking scenario. I’m a leaseholder who owns a property at Tennant Street Lofts managed by Centrick, and I’m also a doctor, and I’m absolutely shocked at the disregard for the ongoing health hazard at my property. 2 weeks ago I reported a leak not caused by myself across my bedroom, damaging the carpet and wardrobe, but most horrifyingly, toxic mould growing as a result of the leak, as you can see from the photos. The health implications of these are vast, including respiratory infections, and I’ve since had upper respiratory issues, and have had to stop going into the bedroom at all. Last week a contractor came in for 5 minutes, he said he’ll try see if the leak is coming from next door, and I haven’t heard anything back since. This is despite me making regular calls to them- all of which go to a ‘messaging service’ of disinterested persons- and advise they will pass on the message for an urgent call back but no one calls back. I’ve also sent messages on their online platform to an agent, and asked for a copy of the building insurance policy, but to no avail. I was advised Manoj- the supposed property manager- would contact me on Friday but a week on he hasn’t, and I am not being put through to him when I ask if I can speak to him. It seems he’s busier than the prime minister. I suppose they share a desire for escalation, as he’s happy to increase tensions between himself and the leaseholders. I’ve since collected samples, at the advice of my solicitors, of the mould spores, which I’ve had to handle fully gowned, gloved and masked up for these to be sent off. Not since the initial covid days in hospital have I had to utilise this much PPE. I’ve had to involve solicitors now as I’ve never imagined a property management service holding such disregard for its clients, with the damp carpet/ damaged wardrobe/ skirting board and mould spores remaining ever present and no one at centrick bothering to do anything about this. They did, however, have the decency to send me a 650 pound quarterly service charge bill last week. Unbelievable. I will of course be pursuing legal action.

Asif · 13 May 2024

★★★★★ 1/5

Trustpilot

DO NOT USE CENTRICK

Centrick are far the worst landlords I have ever had to deal with. Had numerous problems with them, and when reported all they say is “we will get back to you” but never do. When we first moved in, we had wee stains on the toilet seat, hard tissues under the bed, dirty all throughout the apartment and hairs everywhere. The advert said “unfurnished” and we moved in and there was furniture still at the apartment that we’ve had to put into store as they didn’t want to know. In my contract we pay for 1 car park space to which they said they’ll send a permit to me, I’ve had now 14 parking tickets that they keep saying they’ll sort out but again, never do. I said to one of the employees “i wont pay a month rent until they’re sorted” as I was being threatening with court action, and the employee called Reece agreed over the phone. We have recently had a email saying we need to leave in 2 months due to a months rent not being paid. The communication is very very poor. We’ve also had someone demand coming into the property to inspect it and when I said we haven’t had an email, he insisted on coming in to view it as he was mistaken and thought we had been sent an email, but we only lived here for a month so didn’t need an inspection. Today I rang centrick at 4 o’clock, to report having NO water what so ever.. they said they’ll send a contractor out and give me a call back with an estimated time, I’ve heard nothing back it’s now been 4 hours and still no water. I’ve got a 7 month baby with no water when we pay VERY high rent. The communication, respect and organisation is 0. They don’t care unless you owe them money and it’s email after email. I wouldn’t recommend moving into a centrick property even if it meant being homeless they’re that bad. All these matters will be took further as it is out of order for any of these matters to happen, especially all of them in an x amount of time.

Charlie · 13 May 2024

★★★★★ 5/5

Trustpilot

The best concierge service! (The Axium)

I moved into the newly built The Axium on 40 Windmill Street 6months ago and the concierge here, particularly Chris, is outstanding. Friendly service, but above all, very helpful. The site feels secure and well looked after, with queries dealt with promptly. Repairs at this site are done promptly, which is something many other places I’ve lived fail to do on a consistent basis.

Emmanuel · 27 March 2021

★★★★★ 5/5

Trustpilot

Worked with Centrick for a number of…

Worked with Centrick for a number of years, would highly recommend, in particular working and dealing with Jacob has been a pleasure!

GB · 25 October 2024

★★★★★ 1/5

Trustpilot

Centrick have recently took over…

Centrick have recently took over managment of a building i live in. They are abysmal, clearly have no idea or interest in looing after the building. They dont reply to emails or calls, the building is left in a totally disgusting state, vomit on stairs, rubbish everywhere, lifts out of order, car park barriers left broken, and rubbish piled up outside its almost above my head! Its a joke, theyre beyond usless!

James · 23 September 2024

★★★★★ 5/5

Trustpilot

Hayley

Hayley , Victoria point Ashford Hayley was available almost all the time, made sure everything ran smoothely. She is Great Thanks for everything

Bashar · 7 October 2024

★★★★★ 5/5

Trustpilot

This is the best agency so far

This is the best agency so far. They are professional and provide quick service. Many thanks to Quentin, an agent at Centrick. He supported me a lot even out of working hours, so we can finish the process asap. Many thanks to Quentin again for your fantastic support. Many thanks Quentin ❤️

Anh · 29 November 2022

★★★★★ 1/5

Trustpilot

Bad communicators and poor performance.

Centrick in my experience do not communicate with their customers. I’m sure if you ask them something that falls within their limited area of expertise you’ll get what you want, as attested to here by some satisfactory reviews. But my experience when you challenge their professionalism and ask awkward questions to which they seem to have no satisfactory response, is that they just do not respond to queries. So if like me you want to make a complaint because the property manager refuses to answer emails, you are directed towards a time consuming and probably deliberately archaic procedure of putting things in writing?? (On top of the dozens of emails I have written ad nauseam on the subject) To be assessed by those very same people who have refused to communicate with me in the first place. In my opinion these people exemplify all the reasons why leasehold reform is so desperately needed in England. They treat their clients leaseholders as if they have no rights over their own properties and they alone will decide what’s best. So very disappointed and advise other readers to be wary of Centrick doing anything for their properties other than low value call outs. Sorry I didn’t have the option to give no stars at all.

David · 2 May 2024