5/5
TrustpilotCara is so helpful and experienced
Cara is so helpful and experienced. She is so kind to answer all our questions in a speedy way. Thank you for her help.
Trusted Agent profile · Birmingham
Centrick New Homes Birmingham reviews
★★★★★
2,166 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,166 reviews on two platforms, including 341 Google reviews rated 2.8.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional agent
Mr.Quentin Lee explained everything about apartment clearly and answer all questions about utilities and council tax.
Agent replied · 12 June 2024
Hi Soudeh, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
2/5
GoogleLeaking often happens and the lifts are most of the time broken. Big parking charges if the permit is not displayed.
Agent replied · 12 June 2024
Hi Mariana, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
5/5
TrustpilotFriendly and efficient
My agent, Quentin, was very professional with great knowledge about the flat. He was also friendly and happy to answer any questions I had. Would recommend!
Agent replied · 12 June 2024
Hi Teniola, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
5/5
TrustpilotWorking with Centrick property has made…
Working with Centrick property has made my moving process smooth especially working with Quentin who always call to follow up on my applications and with any queries I might have.
Agent replied · 12 June 2024
Thank you for leaving us a 5-star review! We will be sure to pass on your feedback to QuentinKind regards, Centrick
5/5
TrustpilotCentrick always a pleasure to work…
Centrick always a pleasure to work with. Anya at the front desk is always super helpful... an asset to centrick
Agent replied · 12 June 2024
Hi Asam, thank you for taking the time out to write this review and for your kind words regarding Anya. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotSmooth Experience
I arranged a house viewing with an agent named Quentin Lee and it was such a smooth and wonderful process.
Agent replied · 12 June 2024
Hi Aneesa, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuinton helped me get a viewing into an…
Quinton helped me get a viewing into an apartment complex and showed me around the place :) very nice and friendly
Agent replied · 12 June 2024
Hi Faaizha, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotI’ve been dealing with Amin recently…
I’ve been dealing with Amin recently and he is very helpful. Very responsive and comes back to my emails quickly.
Agent replied · 12 June 2024
Hi Alan, thank you for taking the time out to write this review and for your kind words regarding Amin. We will ensure they are passed on. Kind regards, Centrick.
1/5
GoogleYou are lucky they get back to you! Fire vent fault on both sides of our building here in Dartford for over a year! Work not completed, dreadful third party gardening and if you dare to sell they like to hold all that up for you too! Promises which never happen should be their moto!
5/5
Trustpilot5 ⭐ Guy.
Top notch service from Amin N. Polite courteous and very professional. 5 ⭐⭐⭐⭐⭐
Agent replied · 16 June 2024
Hi, Joe. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Amin. Kind regards, Centrick.
5/5
TrustpilotAmin Nazir
I received the most exceptional service from the below gentleman. He was professional, efficient, and committed to providing the best assistance possible.
Agent replied · 12 June 2024
Hi Charles, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Amin. Kindest regards, Centrick.
3/5
TrustpilotTook a bit of persuasion to speak to…
Took a bit of persuasion to speak to someone about a query rather than having to deal electronically.
Agent replied · 12 June 2024
Hi Michael Spencer, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your contact details so that we can look into this for you? In the meantime, we will try to contact you based on the name and property details provided. Kind regards, Centrick
5/5
TrustpilotExtremely Professional Centrick
I have let a property through centrick and the experience till date has been awesome. They are very professional and prompt in responses. Specially thankful to Lara White for looking into my requests and resolving them quickly.
Agent replied · 12 June 2024
Hi Puneet, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotGood
Quentin Lee at Centrick is very responsive and helpful during the tenancy renewal process, which eased the stressful renting process a lot
Agent replied · 12 June 2024
Hi Horace, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
1/5
TrustpilotNot getting bins empty no WiFi and no…
Not getting bins empty no WiFi and no jobs being done
Agent replied · 12 June 2024
Hi, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details? In the meantime we will try to contact you today based on the email address you have provided. Kind regards, Centrick
5/5
TrustpilotProfessional service …
All throughout the renting and the referencing process the team have been both professional and courteous doing what Eve they can do to support
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review! We really appreciate your feedback and will pass it on to the team. Best, Centrick
5/5
TrustpilotGreat experience with Marwan
This is a 5-star review for Marwan, the guy at the concierge of Axium. He really keeps the residents' problem in mind. He helped me about the parking issues, and the lost parcel!
Agent replied · 16 June 2024
Hi there, Thank you for taking the time out to write this review and for your kind words regarding Marwan. We will ensure they are passed on. Kind regards, Centrick
1/5
GoogleWe have rented a property from centrick property we have been trying to get work done since we moved in, in July when we moved in within a week we had a flood through the bedroom and the lounge the flood was caused by the drains and gutters being blocked as there had been no maintenance on the building this had to be done through the insurance so took weeks to do, new flooring has now been laid, just a nightmare when you have just moved, also one of the doors is actually nailed shut which is a fire risk we have been trying to get this done and the tap in the kitchen which is so loose also damage to the work tops I have lost count of the number of e-mails I have sent them this all needed doing before we moved in, the thing is they take a £900 deposit and after reading some reviews I wonder how they run this company they have told us they want two estimates from two different companies nobody has been round to access the damage maybe the fire service might have something to say about this door that is nailed shut, this is the 1st time we have rented and it's been a nightmare this company do not seem to care about their tenants.
5/5
TrustpilotGREAT
Nida and Rose are wonderful!! Helpful in Orion building
Agent replied · 12 June 2024
Hi Victoria, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Nida and Bernadette. Kindest regards, Centrick.
1/5
TrustpilotExtra bills
Terrible communication surprise bills, slow response times and virtually no customer service.
Agent replied · 12 June 2024
Hi Le Bao Huong Tran, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will then look to contact you as soon as possible. Kind regards, Centrick.
5/5
TrustpilotQuentin Lee
Quentin Lee, has been so helpful from the jump. Allowed me to do a virtual viewing and process has been so smooth afterwards! Cannot complain about it at all
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review! We really appreciate the positive feedback and will ensure this is passed on to Quinten. Kind regards, Centrick
5/5
TrustpilotPrompt response and helpful
Agent replied · 24 August 2024
Hi Tina, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to the team. Kindest regards, Centrick.
5/5
TrustpilotDealt and solved my issue with the…
Dealt and solved my issue with the portal promptly and efficiently
Agent replied · 12 June 2024
Hi Karen, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to the team. Kindest regards, Centrick.
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