Trusted Agent profile · Birmingham
★★★★★
2,166 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,166 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotStill not able to sort out my bills
Still not able to sort out my bills. i cant get access to my meter or nothing. i keep asking but no answer
Hi, we're sorry to hear about this. Please could you email customerservice@centrick.co.uk with the your details and the property details so that we can look into this. Kindest regards, Centrick.
5/5
TrustpilotHave been dealing with Holly the last…
Have been dealing with Holly the last few weeks,she is really lovely and helpful. She couldn't be more helpful with trying to help me a ground floor flat. I really appreciate her time.Carol
Hi Carol, Thank you for taking the time out to write this review and for your kind words regarding Hollie. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotI've been with the Centrick Birmingham…
I've been with the Centrick Birmingham Lettings Team for 10 years now and I have always enjoyed a good service from them. In recent months, I particularly found Yasmin Hall to be very proactive and helpful.
Hi Abhishek, Thank you for taking the time out to write this review and for your kind words regarding Yasmin. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotAll the request been accepted
All the request been accepted, the agent who we had a viewing with was a nice guy with a great personality. Quentin Lee thank you.
Thank you for leaving us a 5 star review!
5/5
TrustpilotVery good and prompt. ..
Very good and prompt delivery... Quentin lee was able to show me around a flat i wanted and i was able to set up the necessary means to move in
Thanks for leaving us a review. It's greatly appreciated and we're so happy you were pleased with our service! Best, Centrick
5/5
TrustpilotVery helpful
After struggling to get through to someone Arjan solved my problem to do with fire doors very quickly.
Hi Aisha, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Arjan. Kindest regards, Centrick.
5/5
TrustpilotGood follow- through
I experienced very good communication throughout the process.
Hi VAC, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to the team. Kindest regards, Centrick.
1/5
TrustpilotCentrick at Miller House Maidstone
Problems not being sorted at the property include non working lifts, seweage problems, leaking roof and fron t dorrs not locking
Dear Richard, We are very sorry for the current and historical issues at Miller Heights and the impact that this is having on both residents and landlords. We can confirm that some of the lifts are now back in operation and a new front door has been fitted, we are currently working on the rear door repair and once this is repaired, ensure the full security of the building. We will continue to send updates bi-weekly to all residents to help keep everyone informed of progress. Our priority is to ensure that the building is safe and secure and we’d like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. We are working very closely with the Freeholder on all matters and will provide another update during the residents meeting planned for Monday 12th June.Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
5/5
TrustpilotGreat service by Amin Nazir given to…
Great service by Amin Nazir given to me.Thank you so much for explaining the details to me
Hi Guiseppino, thank you for taking the time out to write this review and for your kind words regarding Amin. We will ensure they are passed on. Kind regards, Centrick.
1/5
GoogleThe worst customer services we have ever experienced. Extremely poor communication
5/5
TrustpilotWe are not satisfied with your service.
We are expecting your side all problems solve with immediate effect thanking you 🙏
Hi Divya, we're sorry to hear about this experience. We will try to contact you as soon as possible to discuss this further. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
5/5
TrustpilotI had overpaid my service charge
I had overpaid my service charge. The overpayment was explained to me and arrangements made for a refund.
Hi Geoffrey, thank you for leaving us a 5* review. Kindest regards, Centrick.
5/5
TrustpilotChris@Axium - Best concierge service!!!
I recently moved to my new flat at the Axium in Birmingham. I was greeted by Chris, the very polite and helpful concierge of the building. Whenever there is anything that he can be of assistance he will go above and beyond to make it happen! Always happy to answer any questions and most importantly eager to engage and help you! Congrats Chris! Keep up the good work!!
5/5
TrustpilotQuentin lee is an professional…
Quentin lee is an professional consultant which can provide Chinese services as well.very excellent service.
Hi Pengyu, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotChelsea showed me an apartment and even…
Chelsea showed me an apartment and even when I dislike the apartment she is keeping in touch with me for new viewings.
Hi Kumar, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Chelsea! Kindest regards Centrick
5/5
TrustpilotAgent Quentin Lee is a good agent
The agent Quentin Lee do stuff pretty fast, and he is very responsible and acting patient on my case
Hi Sam, thank you for leaving us a 5* review. We will pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
GoogleThis is my first time using centrick property as my agency, they are pretty good. Tracy is a very nice, patience, and professional lady, I would highly recommend this company
5/5
TrustpilotCentrick Review
My first time renting for a few years and working with Cara at Centrick has really made the process much more seamless and transparent, she answered all of my questions and gave lots of support!
Hi Peter, Thank you for taking the time to write this review and for your kinds words about Cara. We will make sure they are passed on. Kind regards, Centrick
5/5
TrustpilotMarwan the axium concierge is very…
Marwan the axium concierge is very polite and presentable he looks after the parcels very well thank you
Hi Leo, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
5/5
TrustpilotMy experience with centrick was great…
My experience with centrick was great with the help of Mr Quentin lee.He gives swift response and always ready to help.Thank you very much Quentin
Thank you for leaving us a 5 star review!!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kindest RegardsCentrick
5/5
TrustpilotService charge queries
After a bit of confusion Ryan dealt with my issue promptly- many thanks
Hi Peter, thank you for taking the time out to write this review and for your kind words regarding Ryan. We will ensure they are passed on. Kind regards, Centrick.
5/5
GoogleFantastic! Very prompt at replying to any emails and always willing to help in any way. Tom Hayden was a very helpful, professional and polite . Very professional outfit.
5/5
TrustpilotMarwan the Axium concierge is very good…
Marwan the Axium concierge is very good patient and well presented he is helpful
Hi ChenLan, thank you for taking the time out to write this review and for your kind words regarding Marwan. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuentin showed us the property
Quentin showed us the property. The property was really nice and the manager was warm and friendly
Hi Aditya, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Centrick New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
