Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI just moved into my studio in…
I just moved into my studio in Birmingham and I have no heating, a hole in my wall and I have been put in the wrong room. No one is answering and my supposed agent is nowhere to be found. My problem is completely ignored and I am extremely dissatisfied.
Daniela · 18 November 2021
Agent replied · 12 June 2024
Hi Daniela, We're sorry to hear you feel this way about your experience. We have looked into this and have managed to find your property details, but if you could please email customerservice@centrick.co.uk with further details we can ensure it is passed on to the correct team to investigate for you. Kind regards, Centrick
★★★★★ 5/5
TrustpilotAdriana and frie are amazing cleaners…
Adriana and frie are amazing cleaners and always keep our building clean and tidy. A very happy resident at the Orion Building.
Fadul · 2 May 2024
Agent replied · 12 June 2024
Hi Fadul, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adriana and Frie. Kindest regards, Centrick.
★★★★★ 5/5
GoogleBrilliant support and customer service. My contact Stella has always been approachable, contactable and ready to help chase things for me - and also to help guide me through the process of buying my first home. Would recommend them for anyone looking to get on the housing ladder.PositiveResponsiveness, Quality, Professionalism, Value
Amaan · 27 August 2021
Agent replied · 12 June 2024
Hi Amaan, thanks for taking the time to leave your review and for the kind words, especially regarding Stella. We'll make sure they're passed on. Enjoy your first home! Kind regards, Centrick
★★★★★ 5/5
GoogleI worked with Centrick and specifically Sue Gould on the sale of a property. I was really impressed with her proactiveness and how she chased things even out of hours to ensure a sale happened. Shes a credit to the companyPositiveResponsiveness, Quality, Professionalism, Value
Chris · 27 August 2022
Agent replied · 12 June 2024
Hi Chris, Thank you for taking the time out to write this review and for your kind words regarding Sue. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotGreat place to live
The Concetric system currently works really well for me. The use of the simple app to report issues and maintenance problems as well as the openness and approach-ability I have seen in many staff members such as Lara who currently manages my building. Overall good service, great place, good time.
Joe · 25 October 2021
Agent replied · 16 June 2024
Hi Joe, Thank you for taking the time out to write this 5 star review. We are so pleased that you find the app easy to use, as we have put so much hard work into it in making it the best for our customers. Kind regards, Centrick
★★★★★ 5/5
TrustpilotCare and attention
The promptness and care of the work carried out,on the windows to the apartment.
Jean · 18 September 2024
Agent replied · 29 October 2024
Hi Jean, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards
★★★★★ 5/5
TrustpilotGreat customer service
Telephone answered promptly and with a human voice. Leanna Hill dealt with my query swiftly and professionally. Five start service!
Urszula · 5 June 2024
Agent replied · 12 June 2024
Hi Urszula, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Leanna. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotBernadette Rose @ orion is the reason for my…
Bernadette @ orion is the reason for my review. She is so friendly and always makes my day when I see her.
A · 27 April 2024
Agent replied · 12 June 2024
Hi A Chou, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Bernadette. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotKamran and Abdu are the best…
Kamran and Abdu are the best concierges! They’re always there when I need them and they make living at Orion building 10/10.
Nada · 25 April 2024
Agent replied · 12 June 2024
Hi Nada, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Kamran and Abdu. Kindest regards, Centrick.
★★★★★ 1/5
TrustpilotAdministration extremely poor
Administration extremely poor. Despite selling my property in Hedgerow Redditch 16 months ago I am continually sent letters and now most recently an invoice for a service charge. After several phone calls I was assured it had been sorted but clearly not.Email already sent too
Julie · 29 June 2022
Agent replied · 12 June 2024
Hi Julie, we are extremely sorry that you feel that our service has not been up to standard. Thanks for bringing this to our attention. We are committed to customer care and take this very seriously. This has been passed to the relevant team. If you could please email us directly on customerservice@centrick.co.uk so we can gather more details! Best, Centrick
★★★★★ 4/5
TrustpilotHaider helped me sort out my portal…
Haider helped me sort out my portal account. quick and easy, no fuss.
Andrew · 26 September 2024
Agent replied · 29 October 2024
Hi Andrew, thank you for leaving us a review! We really appreciate your kind words, and will be sure to pass them on to Haider. Kindest regards.
★★★★★ 5/5
TrustpilotFinance team
Adrian in the finance team was very attentive and helped devise a temp payment solution, given my current predicament.
Z · 14 June 2024
Agent replied · 16 June 2024
Hi Z Morris, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adrian. Kindest regards, Centrick
★★★★★ 5/5
GoogleExcellent service from Jacob, resolved the problems in my flat quickly and efficently!
Regan · 23 September 2024
Agent replied · 23 October 2024
Thank you for leaving us a 5 star review Regan, we appreciate your kind words and will be sure to pass them on to Jacob. Kind regards
★★★★★ 5/5
TrustpilotMarwan
Had a fantastic experience with Marwan throughout my year at the Axium. Very organised parcel distribution and never any mistakes. Always greeted me with a smile and made my stay very enjoyable.
Oskar · 31 August 2023
Agent replied · 12 June 2024
Hi Oskar, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotIt was great talking to holly this…
It was great talking to holly this morning she was able to get my request completed quickly..
Pratik · 16 July 2024
Agent replied · 24 August 2024
Hi Patrik, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Holly. Kindest regards, Centrick
★★★★★ 2/5
TrustpilotThey are constantly sending bills for…
They are constantly sending bills for deficits in charges for the last 4 years THEY ARE A JOKE
David · 27 June 2024
Agent replied · 24 August 2024
Hi David Walker, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotThanks to hana for being being very…
Thanks to hana for being being very welcoming and friendly, all my questions Were answered clearly and she was very helpful in guiding me in regards of legal documents. A great company and ladt
Talia · 3 July 2023
Agent replied · 12 June 2024
Hi Talia, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Hana. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotVery helpful lady on the desk
Very helpful lady on the desk. Also, very knowledgeable.
Terry · 20 November 2024
Agent replied · 24 December 2024
Hi Terry, thank you for leaving us a 5 star review. We will pass on your kind words to the team. Kind Regards. Centrick
★★★★★ 5/5
TrustpilotPrompt response from Haider and very…
Prompt response from Haider and very helpful!
Charlotte · 16 December 2024
Agent replied · 24 December 2024
Hi Charlotte, thank you for leaving us a 5 star review. We will pass your kind words onto Haider Kind Regards. Centrick
★★★★★ 5/5
TrustpilotI was showed around an apartment I feel…
I was showed around an apartment I feel in love with by Quentin Lee, he made sure all my questions were answered. And helped my through this whole process. He also replied to me very fast making it easier for me to complete everything.
Bethany · 29 June 2022
Agent replied · 12 June 2024
Thank you so much for leaving a kind review! We're so happy that Quentin allowed the whole process of finding an apartment run smoothly for you. Best, Centrick
★★★★★ 5/5
TrustpilotCentrick has many properties in all…
Centrick has many properties in all price range and they are easy to contact. They keep following up with the documentation and make it easy for me.
Dhaswin · 12 December 2023
Agent replied · 12 June 2024
Hi Dhaswin, thank you for taking the time out to leave a 5* review. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotGreat Service
They provide an excellent service. It is very easy to contact with them everytime we have a problem before moving in to our new apartment. Good job!
Customer · 12 December 2023
Agent replied · 12 June 2024
Hi customer, thank you for taking the time out to leave a 5* review. Kind regards, Centrick.
★★★★★ 4/5
TrustpilotHaider provided me with the details I…
Haider provided me with the details I needed in a prompt timescale.
Chris · 24 September 2024
Agent replied · 29 October 2024
Hi Chris, thank you for leaving us a review! We really appreciate your kind words, and will be sure to pass them on to Haider. Kindest regards.
★★★★★ 1/5
GooglePlease be aware of this company
We big is
Raffl · 8 November 2024
Agent replied · 22 November 2024
Hi Raff, Thank you for taking the time to share your feedback and appreciate your frustration. We'd love to try and help to resolve this for you and get you to the right place, could you please share your name, address of the property in question and a best contact number for you to
customerservice@centrick.co.uk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
