Trusted Agent profile · Birmingham
★★★★★
2,168 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,168 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe property assistant responded…
The property assistant responded swiftly to my request and resolved within 24 hours. Super helpful!
Hi Ahmad, thank you for leaving us a 5 star review! We really appreciate your kind words Kindest regards.
5/5
TrustpilotRachel’s assistance was excellent
Rachel’s assistance was excellent. As a new tenant, I had questions before moving in. I reached out to Rachel, and she promptly responded to me via phone and email, resolving the issues smoothly.
Hi Linda, thank you for taking the time out to write this review and for your kind words regarding Rachel. We will ensure they are passed on. Kind regards, Centrick.
5/5
Trustpilothome
Mollie was very pleasant, helpful and friendly!
Hi MM, Thanks for taking the time to write this review and for your kind words regarding Mollie, we will make sure they are passed on. Kind regards, Centrick
5/5
TrustpilotCara was really helpful with my viewing…
Cara was really helpful with my viewing today
Hi Harriet, thank you for taking the time to leave your review and kind words about Cara, we'll ensure they are passed on. Many thanks, Centrick
1/5
TrustpilotShambles….
Where do i even begin with this absolute joke of a company. The number of issues we have had are actually unimaginable. Today i have tried to call numerous times regarding my washing machine. Its flooding constantly and no matter how many times we clean the filter it will not stop blocking. I called and called and called after what seemed like forever i got through to someone in finance. They said my one specific property manager is away so THERES NO ONE ELSE IN THIS HUGE COMPANY THAT CAN HELP. Refused to put me through to the team and told me to report it online. I tried reporting online but because i don't have a serial number i could not progress my claim. I called back. I spoke to a young man in lettings progression. I asked to SPEAK to property management. He said ok one second. 2 seconds later he came back and said he spoke to the PM and i need to report it online. I said if he can speak to them so can I. I spoke to SHYLEIGH. I said to her very clearly that i cannot progress my online request as i do not have my serial numbers. My clothes and bedding are rotting away in a wet puddle in the washing machine! And bare in mind ive dealt with Centrick for a while now and i used to be able to call in and report things over the phone (surely this is what property managers are for!?). She said to send her an email and she will get back to me. I sent her a picture of my washing machine and a video of the noise the machine is making. I explained we have cleaned the filter 3 times already and that theres nothing more we can do. To which she sent me a manual and asked me if i had followed the steps (these steps being cleaning the filter). She had not even bothered at acknowledge the message in my email. I was getting no response i called back in as i knew the office was closing soon. I called in and straight away asked to speak to a PM. The lady on the line said oh yes i am a property manager. I told her the issues and she basically said she doesn't know how to help me and that she will put me on hold to figure out a solution. She came back and said that the office was already closed and that she has no idea how to help me. I said to her but you are a property manager you should be able to help to WHICH SHE SAID. IM NOT ACTUALLY A PROPERTY MANAGER. THIS WOMAN WASTED THE TIME IN WHICH I COULD’VE SPOKEN TO AN ACTUAL PROPERTY MANAGER. When i asked her why she lied she said it doesn’t matter because they all use the same system. I didn't catch her name as when i asked for it she hung up on me. I worked in estate agency for a year and JUST BECAUSE I USE THE SAME SYSTEM AS FINANCE AND I WORK IN LETTINGS DOESN'T MEAN I CAN LIE TO PEOPLE AND SAY I WORK IN FINANCE WHEN I CLEARLY DO NOT! So now my clothes and bedding are rotting away in a washing machine full of dirty water. Not to mention the rat infestation and the homeless people who occupy the car park. Our floorboards are coming apart the bins outside are completely unusable.Centrick also tried to scam me out of £600 because LARA couldnt even be bothered to check my tenancy agreement to check what my contract length is. Thank god i am moving out soon. Please if Centrick are involved in your property at all run away because these are the problems you will have! They cannot even organise the fixing of a simple washing machine! THESE PEOPLE DONT EVEN KNOW THEIR JOB TITLES! I just wonder who will pay for new clothes and towels for me as clearly mine are all going to be bin worthy after someone even comes to fix it.UPDATE- the ladies name who doesn’t know her job role is TINA in lettings progression. Only had to go through 3 people to find this out.
5/5
TrustpilotThe service professional and helpful
The service professional and Mollie was very helpful
Thank you for taking the time to post this review we will pass your comments on to Mollie.
5/5
TrustpilotThank you Centrick and saf for hosting…
Thank you Centrick and saf for hosting the recent gather around party i got to know more about my neighbours.
5/5
TrustpilotTHANK YOU SO Pelayia
THANK YOU SO , SO MUCH Pelayia!! You’re the BEST! Centrick owners needs to give to a pay rise & promotion . You’re great at what you do! Your people skills is impeccable. I really appreciate you . Thank you & stay bless.
Thank you for leaving us a 5 star review!
5/5
TrustpilotEm was lovely on the phone... very helpful
Em was lovely on the phone, and did exactly what she said she would do.
Hi Donetta, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Em. Kindest regards.
5/5
GoogleExcellent service from Stephanie Jones our tenancy manager and contractor WPG when we had our washer/dryer break down just before Christmas. They were proactive, helpful and very efficient in sorting out our issue and I’m very pleased with the service. Keep up the good work!PositiveResponsiveness, Quality, Professionalism
Hi Lou, Thank you for taking the time out to write this review, and for your kind words regarding Stephanie. We will ensure they are passed on for all her hard work. Kind regards, Centrick
5/5
TrustpilotHaider Hussain the property assistant…
Haider Hussain the property assistant was very helpful with my query. Hopefully there will be a solution to the problem!
Hi Felix, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Haider. Kindest regards, Centrick.
1/5
TrustpilotTOTAL FAILURE TO REACT TO MESSAGES OR…
TOTAL FAILURE TO REACT TO MESSAGES OR PROBLEMS!!Failure to produce accounts to justify work charged and not carried out . Over £900 charged for maintenance work not done . Reported maintenance issues ignored . Property in Strood
Hi Mike, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? In the meantime, we will try to contact you based on the name provided. Kind regards, Centrick
5/5
TrustpilotThey were so helpful with everything we…
They were so helpful with everything we needed to do before we moved and the flat is lovely and clean before we got there
Hi Declan, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to the team. Kindest regards, Centrick.
1/5
TrustpilotAppalling company.
Appalling company. Too much to write about their failings. I would recommend avoiding any property they are connected to. They have contributed to devaluing my property with inaction and neglect. Same problems as reflected in other one star reviews.
Hi Joanne, we're sorry to hear about this experience. I have asked your property manager to get in touch with you to discuss this further. Many thanks, Centrick
5/5
TrustpilotPositive experience with the Bracknell concierge.
Fantastic experience particularly with Maxi at the Bracknell office - always incredibly kind and helpful.
Hi Jeremy, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Maxi. Kindest regards.
5/5
TrustpilotChelsea
Chelsea, my family and I would like to say thank you so much for all the help and advice you gave us. We are hoping to do business with you again in the near future. Thanks again, Tommy and Bilen
Hi Thomas, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Chelsea! Kindest regards Centrick
5/5
TrustpilotAgency services
Lara was extremely helpful.
Hi Houria, Thank you for taking the time out to write this 5 star review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotFantastic service- top class personal…
Fantastic service- top class personal service Very friendly service and very efficient
Hi Rajiv, thank you for leaving us a 5 star review. We appreciate your kind words. Kind Regards. Centrick
5/5
TrustpilotThe agent was kind and understanding of…
The agent was kind and understanding of our situation, he was also very professional.
Hi MJ, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
5/5
TrustpilotEm Shepherd sorted my problem quickly…
Em Shepherd sorted my problem quickly and efficiently. Thank you very much.
Hi Berry, thank you for taking the time out to write this review and for your kind words regarding the team. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotSpeak to dimple she’s the best
Really helpful mainly due to the amazing dimple helped me with all my issues always replies, big thank youuuuu to you and the team.
Hi A K, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Dimple. Kindest regards, Centrick.
5/5
GoogleChristiana has been great in the purchase of my property!
Thank you Conrad for taking the time to post this review, we wish you all the best with your new home.
5/5
GoogleThe best customer service that I have recieved from any company and any worker ever. The kindest and very quick response from the lovely Lara White. As long as I send an email with a question one minute later I had a response that was answering it with every detail. Thank you, thank you!
Thank you for your review we will pass this on to Lara, we are pleased she has given you such speedy and efficient customer service.
1/5
TrustpilotCrap
Constantly ignoring emails, failing to refund money owed to me. Liars. They're crap
Hi Robert, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
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