Trusted Agent profile · Birmingham
★★★★★
2,165 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,165 reviews on two platforms, including 341 Google reviews rated 2.8. See how it compares with other estate agents in Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI always have a good experience with…
I always have a good experience with her. She always has a welcoming smile on her face and makes sure to help with any enquires you have.
Hi Kezia, thank you for leaving us a 5 star review! We really appreciate your kind words. Please let us know the name of the person mentioned and we will be sure to pass your feedback onto them. Kindest regards, Centrick.
5/5
TrustpilotGreat people
Great people, saf was a great help, assisted and helped with my job
5/5
GoogleMy wife and I recently sold our apartment with Centrick. The service provided by Laura Christmas was excellent; she was conscientious and proactive when arranging viewings, and provided prompt constructive feedback. Once we accepted an offer, Laura managed the sale process and helped to ensure it ran very smoothly. Many thanks
5/5
Trustpilot5 Stars for Ryan
If ever I need an urgent response I can trust that Ryan Sidhu will be able to provide it! 5 Star service as always
Hi Samuel K , thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Ryan. Kindest regards, Centrick
1/5
TrustpilotImpossible to live in
They run a building that is impossible to live in, impossible to rent out and impossible to sell. Shocking lack of action and urgency to rectify anything, poor management of funds and premises, no consideration for safety and security of occcupiers
Hi Scott, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details and a member of the team can look into this for you? Many thanks, Centrick
1/5
TrustpilotThe worst management company
They call them selves “property managers” but do no management of property. Left me without hot water for over three weeks and still no solutions. Just constantly pushing off getting a replacing and act as if it’s out of their hands to get these things dealt with. The worst company I’ve ever dealt with.
Hi Naomi, We're really sorry you feel this way about your experience with us. If you could please email customerservice@centrick.co.uk with your details and the details of your property, we can investigate further with that specific team for you. Kind regards, Centrick
1/5
GoogleHarassing people with emails to pay the rent even if they are no longer the owner!!
Hi Grs Marian Please can you email us at customerservice@centrick.co.uk with further details so we can look in to this for you Kind regards Centrick
5/5
TrustpilotExcellent service 5 Stars ⭐️
I had issues getting into my flat today and Adam swiftly came to my rescue and gave me the right phone number and pointed me in the right direction thankyou Adam <3
Hi Kieran, thank you for taking the time out to write this review. We will ensure your feedback is passed on to Adam. Kind regards, Centrick.
1/5
TrustpilotVery poor customer service
Very poor customer service. No access to emergency support. Sent me a reminder to pay rent when was already paid with a very harsh tone even threading to take actions.
Hi BK, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you today based on your name. Kind regards, Centrick
1/5
GoogleTerrible customer service. Multiple phone calls made. I’ve always been told someone will phone back, which has never happened. I’ve follow up with emails but no reply. I don’t know how this company runs, impossible to get a response from..
Hi Daniel, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you. Kindest regards, Centrick.
1/5
GoogleI totally agree all the poorest reviews. My conclusion : next time I buy or rent a flat, if I know Centrick is the management agent, I will give up the project no matter how nice the property is !!!!!!!!
Hi Brandon, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
1/5
GoogleAVOID AVOID AVOID I have had multiple problems with my property and Centrick do NOTHING. Currently sat in the dark with a leak from the ceiling. Emergency number DOSENT WORK. No power, no one to contact. Lousy customer service -1/10
Hi Mustafa, We're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details so we can look further into this.
5/5
GoogleBrilliant service from Charlotte and James who found myself a tenant within a week and took care of everything! The communication was helpful and informative throughout the pre-tenancy checks with the new tenants picking up the keys this Friday. You're both a credit to Centrick - thank you so much
Hi Adam, Thank you for taking the time out to write this review and for your kind words regarding Charlotte and James. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotThey are reliable, ready to help and professionally structured.
In the same way that Zohra Fazal did, who took it upon herself to ensure that I received the best service possible due to her strong communication skills and willingness to help at any time, they are constantly working to satisfy their customers.
Hi Joy, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Zohra. Kindest regards Centrick
5/5
Trustpilot5-star service from Liam Button and…
5-star service from Liam Button and Laura Ritchie - thanks to them, I have been able to resolve many issues both new and inherited from the previous management company.
Hi Dr Fernandes, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Liam & Laura. Kindest regards Centrick
5/5
TrustpilotGreat concierge service Hayley
Great concierge service provided by Hayley at Victoria Point - always on hand to assist with any issues and a huge part of the community
Hi Mr S Dalton, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Hayley. Kindest regards, Centrick.
5/5
TrustpilotGreat concierge in the Orion Building
Great concierge in the Orion Building, always super helpful and friendly. Never any issues. Great staff, Nida, Bernadette, Lukasz, John. Always great to speak to and never have any issues.
Hi, Jack. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Nida, Bernadette, Lukasz and John. Kind regards, Centrick.
5/5
TrustpilotAnya
Anya, the person who greets us at Centrick reception, is really great. She always does extra to make sure everything goes well, and she’s fantastic at solving problems. Thanks a lot Anya, for your amazing work
Hi Daniel, thank you for taking the time out to write this review and for your kind words regarding Anya. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotExcellent customer service
Centrick have provided excellent customer service throughout my tenancy. I am very grateful to Lara for all the efforts she took to help me at different stages of my tenancy with the property I was renting. I would thoroughly recommend Centrick to potential tenants looking to rent a property.
Hi Anthony, thank you so much for leaving us a review! We're extremely grateful and happy that you've had a lovely experience with us. Best, Centrick
5/5
TrustpilotProfessional staff who dealt with my…
Professional staff who dealt with my issue in an efficient and friendly manner. Many thanks
Hi Lisa, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
1/5
GoogleDon't get a valuation from this company, waste of time and totally clueless
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, please contact us directly at customerservice@centrick.co.uk with your name and property details . Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
5/5
Trustpilothome
Mollie was very pleasant, helpful and friendly!
Hi MM, Thanks for taking the time to write this review and for your kind words regarding Mollie, we will make sure they are passed on. Kind regards, Centrick
5/5
TrustpilotCara was really helpful with my viewing…
Cara was really helpful with my viewing today
Hi Harriet, thank you for taking the time to leave your review and kind words about Cara, we'll ensure they are passed on. Many thanks, Centrick
5/5
TrustpilotThe property assistant responded…
The property assistant responded swiftly to my request and resolved within 24 hours. Super helpful!
Hi Ahmad, thank you for leaving us a 5 star review! We really appreciate your kind words Kindest regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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