Trusted Agent profile Β· Birmingham
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2,168 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,168 reviews on two platforms, including 341 Google reviews rated 2.8. See how it compares with other estate agents in Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAxium concierge Marwwan
Wanna thanks to the Axium concierge Marwan, a really friendly guy, sorted problems quickly and responsibly for apartment residents
Hi ζηΆ ε, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotExpert Service!
The agent Ellen Lutwhyche Helped me with my issue and emailed me with all the information i would need! Great service!
Hi Curtis, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Ellie. Kindest regards.
5/5
TrustpilotFantastic service
I e-mailed Anita Cole about an issue and she responded immediately and was very efficient in solving the issue
Hi Angela, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotIf it is one thing that Centrick understands, it is property!
We have been working with the Centrick team for a while now, from land & new homes to lettings. I can not fault the service provided and the professionalism of the staff. If it is one thing that Centrick understands, it is property!
Hi Shane, thank you for leaving us a 5* review. We will be sure to pass on your kind words to the team. Kindest regards, Centrick.
5/5
TrustpilotI went to the party it was great we hadβ¦
I went to the party it was great we had a good time great community event saf top man always helpful and showed us around
5/5
TrustpilotExcellent service
Great service, Cara was really nice and helpful throughout the process!
Hi Ioan, Thank you for taking the time out to write this review and for your kind words regarding Cara. We will ensure they are passed on. Kind regards, Centrick
5/5
Trustpilotjust to say what a pleasure thisβ¦
just to say what a pleasure this morning dealing with Leanna, thank you for all your help in sorting this on going problemThank you
Hi Gary, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Leanna. Kindest regards, Centrick
5/5
Trustpilotall the concierge from the grandβ¦
all the concierge from the grand exchange are incredible! always very helpful and professional with me and my husband, big love to Vamsi ππΌ
Hi Vitoria, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Vamsi. Kindest regards, Centrick
5/5
TrustpilotQuick fix
The person who came to check out my issue was able to repair very quickly without having to return
Hi Alison, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
1/5
GoogleDisgusting company, take money but never do anything. Ignore you on all fronts when works are needed to be carried out but never fail to chase for payment when due. Sham company.
Hi B Green, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you today based on your name. Kind regards, Centrick
3/5
TrustpilotNottingham branch
Manager of Nottingham branch has been great during the recent purchase and refurbishment. The actual management of the property could be a bit more proactive. Feel I need to do a lot of the work despite paying 10% to have it managed.
Hi Balikis, thank you for leaving us a review. We will be sure to pass on your kind words and feedback to the team. Kindest regards, Centrick.
5/5
GoogleI have been working for the company for the past 2 months and can definitely say that the company has such recognition for its employees and clients. I am truly humbled by their positivity and enthusiasm.
Hi Nida, thank you for taking the time out to write this review and for your kind words regarding Centrick. We will pass your feedback onto the team. Kind regards, Centrick.
5/5
TrustpilotCara Morris was very helpful and politeβ¦
Cara Morris was very helpful and polite throughout our interactions.
Hi Enoch, Thanks for taking the time out to write this review regarding Cara. We will ensure your kind words are passed on. Kind regards, Centrick
1/5
TrustpilotAbsolutely useless
Absolutely useless. They bill for services that are not relevant and ignore their own replies to solicitors letters regarding the voiding of bills. The amounts they are billing for vary from letter to letter and they obviously have no knowledge about the properties in their portfolio.
Hi Corfield, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
1/5
TrustpilotThis company give shocking service
This company give shocking service. Our tenant has left as it took The lift is out of order again. They never answer the phone. The tenant has been in touch a few times with them and they never return his calls
Hi Janice, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your contact details so that we can look into this for you? In the meantime, we will try to contact you based on the name and property details provided. Kind regards, Centrick
5/5
TrustpilotA big thank you to kal at the Orion forβ¦
A big thank you to kal at the Orion for all his help. A top concierge
1/5
TrustpilotCentrick moving process was ok good
Centrick moving process was ok goodBut after that the service really bad Because I raise the issue more than 10 days still no solution for that Really bad centric portal complaint service
Hi, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will then look to contact you as soon as possible. Kind regards, Centrick.
3/5
TrustpilotLack of response
I wrote an email to report an issue related to electrical remedial work but did not get the response I asked for despite repeated reminders.
Hi Mudhar Al-Muderis, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotSuper helpful
Toluwani Odutade, the property assistant, responded swiftly to my request and resolved it within 24 hours. Super helpful!
Hi Ahmad, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
1/5
TrustpilotToo much service charges doing nothingβ¦
Too much service charges doing nothing β¦lifts out of order; over a year no fixing,,, mess every where β¦:(((
Hi Noor. Thank you for your feedback. We are sorry to hear about the issues you've been experiencing. We have requested your details so we can investigate this further. In the meantime, please don't hesitate to contact us directly atcustomerservice@centrick.co.uk and our team will be happy to assist you.
4/5
GoogleLara is great at responding and actioning things on time.PositiveResponsiveness, Professionalism
Thanks Rupi, we'll ensure Lara receives your kind words
5/5
GoogleExcellent service from Centrick Property. My partner and I recently rented an apartment and were surprised from how well they treat us and how well organised they were. Many thanks to Chelsea Vickers for answering all our questions and for being there for everything we wanted. Thank you very much Panos and Katerina.
5/5
TrustpilotFantastic Orion Concierge Services
The Centric managed 24/7 Concierge Services at Orion Building are fantastic! A special thank you & mention to Lukasz (daytimes) & John (nighttimes). Their professional, helpful and friendly approach is very much appreciated.
Hi, Anitha. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Lukasz and John. Kind regards, Centrick.
5/5
GoogleWorked with Christiana from the Birmingham branch and was great start to finishPositiveResponsiveness, Quality
Thanks Ollie, we'll ensure Christiana receives your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Centrick New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
