Trusted Agent profile · Birmingham
★★★★★
2,168 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,168 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotLara White at Centrick resolved issues…
Lara White at Centrick resolved issues quickly and promptly. Very efficient lady. Thank you Lara
Hi Maria, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotAwful
Awful. They run my building in Kent and not only has the service charge skyrocketed, so many issues persist and are still not being sorted. It’s so upsetting and demoralising as a first time owner to have such high expenses and continuous issues in what would otherwise be a lovely apartment block.
Hi Ben, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details so that we can look into this for you? Kind regards, Centrick
1/5
GoogleNo one answers phones, then hit you with charges but you can’t get through and no one answers emails or acknowledges them!
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, please contact us directly at customerservice@centrick.co.uk with your name and property details. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
5/5
TrustpilotResponsive staff, speedy service
I found my apartment last year with Centrick and I recommended to my friend. Both of us are happy with the staff Quentin Lee who is very helpful and responsive to our enquiries. His proactive attitude helps a lot in speeding up the whole process.Excellent! Thanks so much, Quentin!
Thank you for leaving us a 5 star review! We really appreciate your feedback regarding Quentin! We will be sure to pass it on to him. Best regards, Centrick
5/5
TrustpilotThe communication was very prompt and…
The communication was very prompt and consistent. The team was helpful when called upon. This is a great start and hope it continues.
Hi Cristiano, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotAppreciating the customer service
I am full of praise for Property Assistant Anthony Le Poidevin, who has provided excellent support and customer service on more than one occasion to me. He has been extremely helpful and I wish him all the very best.
Hi, R Dey. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Anthony. Kind regards, Centrick.
5/5
TrustpilotBrindley House - Olivia Dukes (Senior Property Manager)
I had the pleasure of dealing with Olivia when she was Senior Property Manager for my rented apartment between 2020 & 2023. Despite the extremely challenging circumstances relating to external cladding, Olivia provided an exceptional level of help & support, supported by excellent communications throughout the process. She will be sincerely missed.
Hi Adam, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass the on to Olivia. Kindest regards Centrick.
5/5
GoogleThis was my first time renting a property and i was very nervous about it all. But Michael who showed me around at the viewing can't have been more helpful. The process of getting the property was hard for other reasons but Michael helped me all the way. He was responsive and assuring. I'm all set to move in today and feel so relieved. I've come across a lot of agents from different companies on my journey to find a place for myself but honestly have to say none have been as helpful as Michael.
1/5
GoogleThis company needs investigating no repairs are being done taking our money and not responding to emails constantly on annual leave needs to be addressed to the property ombudsman which i will be doing managers seem to be just as pathetic as the staff on the phones offices just keep ringing out don’t have a clue about anything. Takes weeks for them to email you back then start sending out letters saying its the leaseholders issue to sort out fire doors unprofessional and are doing daylight robbery off tenants with services charges this company needs closing down
1/5
GoogleI am a landlord to one of the properties they manage and apart from 1 guy James Capper the company as a whole has let us down. They have let the building dilapidate in such away the building is uninhabitable in places. Raw sewage pipes are left leaking, front door had been broken and left open for months, let the concierge go, inability to keep on top of cleaning, lifts out of action in a 11 storey building and the list goes on. Even maters that don’t require money such as our building manager not making himself available to us or other companies, missing important meetings with insurance loss adjusters and the department of health. The company is a shambles as is our building now.
1/5
GoogleCentrick property management is Non-Existent! I am an owner in Miller Heights, Maidstone. Our apartment block is falling apart, I have given 1 star as zero doesn’t exist. There are so many issues that are not being addressed that it is impossible to even list them. The latest problem seems to be a common theme in the various reviews. The lifts are broken and not getting repaired. Centrick our property management say “there is no money to repair this or anything else”, so they expect residents to walk up 11 floors of stairs to get to their apartments. There are single mothers, disabled tenants, and elderly in the building, apparently not their problem. You are asked to report all issues on the support portal, which I have done and it is immediately closed stating it have been fixed. My advice to anyone looking to buy or rent don’t go near any building that has Centrick associated with it.
5/5
TrustpilotFantastic
Professionalism , good service and courtesy are rare finds in any business these days but I found all these assets in my dealings with Centrick Birmingham.Michael Nabarro in lettings and Luca Davis in sales surpassed any expectations I had and would not hesitate to recommend them if you have a property to let or sell in the Birmingham area
Hi Neil, Thank you for taking the time out to write this review and for your kind words regarding Michael and Luca. We will ensure this is passed on. Kind regards, Centrick
5/5
TrustpilotThank you Lara for your corporate
Thank you Lara for your corporate, you always help me in a short time.
Hi there, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotThe best agency
The best agency! Brilliant team, amazing communication throughout and super helpful, most especially Lara! Thank you!
Hi E.N, thanks so much for taking the time to leave your review and lovely words about Lara. We'll ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotNew tenant quickly placed with all…
New tenant quickly placed with all references checked and new agreements in place within a couple of weeks of the outgoing tenant departing. Prompt and efficient service and I was kept informed at all times during the process by Jessica and Rachel.
Hi Ilene, thank you for taking the time out to write this review and for your kind words regarding Jessica and Rachel. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotI have to be candid that my solicitor…
I have to be candid that my solicitor wasn’t having quite the success I’d hoped for in obtaining a few outstanding documents to enable my sale to go through. However upon me calling Centrick and speaking with Shay at Presales, she’s been terrific. Excellent communication and very efficient. Most impressed and I’m enormously thankful for her help.
Hi Sarah, thank you for taking the time to leave us a review! It's greatly appreciated. We're so happy that this was resolved for you and I'll ensure that Shay is aware of your kind words. Best, Centrick
5/5
TrustpilotHollie was amazing
Hollie was amazing - very friendly and super helpful! Made the whole process easy and efficient.
Hi Kylie, thanks for taking the time to leave your review and for the kind words about Hollie, we'll ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotGood experience
I'm currently looking for a property to rent. Quentin and Hollie are very nice and patient agents to communicate with, the process is going easy and convenient. They provide with all needed support and information, care about both process and result, I really appreciate their effort and time.
Hi Anastasiia, thank you for leaving us a 5 star review! We really appreciate your feedback regarding Quentin and Hollie! We will be sure to pass it on to them. Best regards, Centrick
5/5
TrustpilotI contacted Zoya about a new fob and…
I contacted Zoya about a new fob and she was able to get me sorted in a couple of days. Very professional.
Hi Omoze, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotVery helpful staff
Thank you so much Maddy,Very helpful staff, very professional and friendly.
Hi Gopala, Thank you for taking the time out to write this review and for your kind words regarding Maddy. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotWhat to say
Barely there to sort out issues at where I live ie high rise flats in Maidstone. Not chasing tenants up who don't pay the service charge, saying there is no funds when plenty of the good tenants have paid their service charge in full or in monthly plans
Dear Martyn, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotManage a block that I have a flat in…
Manage a block that I have a flat in and are undoubtedly the worst company I have ever dealt with. The building is falling apart and Centrick have not done a single thing. Words cannot describe how terrible the situation has got and yet still no help. Hopeless
Dear Josh, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
1/5
TrustpilotI had my flat reprocessed because of…
I had my flat reprocessed because of centrick not repairing a leak that my tenant had reported.the leak was reported overthe last year and never resolved .the Tennant moved out and it was not fit for habitation.i lost £10k in rent .promises to repair the roof and replaster/ repaint were never forfilled...so centrick don't send me an email asking to contact your customer services.if I had the money I would take you to court .!!!I am now left with no flat,which is unsaleable .Disgraceful company who help no one.
5/5
TrustpilotCentrick were fantastic with supporting…
Centrick were fantastic with supporting right from the offer we put in and getting it accepted right the way through to completion. I couldn't have asked for more from them.
Hi Jodie Cross, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Shazeen . Kindest regards, Centrick
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