Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHomeless and no help
Homeless because of ceiling collapse in my flat due to leak in apartment buildings roof. Been well over a year, no progress made and often don't answer when I call. No communication since beginning of March.
Steven · 6 June 2024
Agent replied · 12 June 2024
Hi Steven, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotVery professional company to deal with…
Very professional company to deal with and fast responses to my emails, Lara was a pleasure to deal with.
Tom · 17 August 2021
Agent replied · 12 June 2024
Hi Tom, Thanks for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 1/5
TrustpilotHopeless
Can never speak to anybody they don’t phone back. I’ve been asking about The gardens for weeks and still no grass cut or bushes cut back still no new dustbin and rubbish area a complete mess.
Sue · 4 June 2024
Agent replied · 12 June 2024
Hi Sue Robinson, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you as soon as possible based on your review history and previous contact details provided. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotOutstanding performance
I do loads of work for centrick as a contractor and I have to say that my work would be much harder without a vast support and great professionalism from Olga. She goes above and beyond in order to help, always responsive, always smiling and hers organisation skills are indescribable.
Marcin · 24 July 2023
Agent replied · 12 June 2024
Hi Marcin, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Olga. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotSaf (Site Manager)
Saf (Site Manager) had been absolutely great. His professionalism, reliability, and knowledge is exceptional. He has been immeasurably helpful to me during my tenancy.
Vivek · 16 December 2025
★★★★★ 5/5
TrustpilotThere’s always someone you can get in touch with.
There have been a few issues but Jacob Oram Pilcher has always been great at keeping us informed and has been very helpful when I recently ended my tenancy.
Jayne · 1 October 2024
Agent replied · 29 October 2024
Hi Jayne, thank you for leaving us a review! We really appreciate your kind words and will be sure to pass them on to Jacob. Kindest regards.
★★★★★ 5/5
TrustpilotExcellent customer service by Mr. Quentin Lee
Our agent, Mr. Quentin Lee provided us with excellent customer service. Not only did he help with a seamless viewing, but also answered our long list of questions (first-time tenants in the UK) very patiently. He also ensured that we understood all the clauses in our agreement which helped us make more informed offer and decisions regarding a lovely property.
Anusha · 15 August 2022
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!We will be sure to pass your kind words on to Quentin.Best, Centrick
★★★★★ 1/5
TrustpilotNo contact to resolve incorrect arrears letters received
I have received an arrears letter for the 2 properties owned in Copper Quarter despite paying them on time, 1 month earlier. I have emailed and left voice messages but no response from Centrick. Very annoyed they have sent me these letters, further infuriated with not being able to speak to someone to have it resolved.
Amanda · 16 December 2024
★★★★★ 5/5
TrustpilotGreat service
Great service - thanks Quentin Lee
Karanjeet · 23 March 2023
Agent replied · 12 June 2024
Hi Karanjeet, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
★★★★★ 5/5
TrustpilotSo impressed when I came in to make an…
So impressed when I came in to make an enquiry about renting Both saki and jade were very nice, professional and friendly Thank you both !!
Alex · 14 November 2024
Agent replied · 29 October 2024
Hi Alex, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards.
★★★★★ 5/5
TrustpilotHaving worked with Centrick for a while…
Having worked with Centrick for a while now, I have found Tresita to be a fantastic point of contact. She is always so polite and helpful.if only all the staff were like her. The management need to look after this one, so not to loose her.Tresita 10/10
S · 4 October 2023
Agent replied · 12 June 2024
Hi S Lloyd, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Tresita. Kind regards, Centrick.
★★★★★ 5/5
Trustpilotnice
Quentin Lee is very good and helpful.
Abby · 10 February 2023
Agent replied · 12 June 2024
Hi Abby, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass the on to Quentin. Kindest regards Centrick.
★★★★★ 5/5
TrustpilotCentrick Property Review
Quentin was great to work with, really helpful.
Liam · 6 January 2023
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review.
★★★★★ 5/5
TrustpilotActually getting through quickly
Actually getting through quickly, response was not only helpful but very friendly and professional, advice was good and follow communication immediate. A credit to the company and a great example of excellent customer service
Simon · 2 July 2024
Agent replied · 24 August 2024
Hi Simon King, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Leanna. Kindest regards, Centrick
★★★★★ 5/5
TrustpilotGreat
Great! Experience, Viewing was greatly managed.
Vivek · 10 March 2023
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!
★★★★★ 5/5
TrustpilotQuentin was friendly and informative
Quentin was friendly and informative, great service.
Hayley · 25 January 2023
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!
★★★★★ 5/5
GoogleI used centrick when I had rented a flat in Digbeth for 2 years. Very responsive and very friendly staff. Price wise they're reasonable. For what you pay, they do maintain the building well and its surroundings.
The new office just across the road from the old one is very fancy. Old building but done up to very modern standard. I really do like the led lights.
Adil · 13 June 2021
Agent replied · 12 June 2024
Hi Adil, thanks for the lovely review. We hop you continue to enjoy your apartment with us. Kind regards, Jack
★★★★★ 1/5
TrustpilotAn awful company AVOID
An awful company, they provide no service what so ever. Never get a response from the Birmingham office, our flats are currently seeking legal action regarding charges that are added and are made up out of thin air. I would do anything to change to a different estate management company!
Joseph · 30 June 2023
Agent replied · 12 June 2024
Hi Joseph, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
★★★★★ 1/5
TrustpilotThis company places the interests of…
This company places the interests of their freeholder over and above the leaseholders and tenants of the property they manage in Maidstone. Failures have included soil stack leaks that have not been repaired after 9 months of notification, security arrangements for the building and car park and general communication with clents.
Ian · 22 May 2023
Agent replied · 12 June 2024
Dear Ian, We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on both landlords and residents. Following the resident’s association meeting on the 22nd May, we have issued an update via the newsletter on Friday 26th May, an will continue to send this bi-weekly to all residents to help keep everyone informed of progress. We can confirm that some of the lifts are now back in operation and a new front door has been fitted, we are currently working on the rear door repair and once this is repaired, ensure the full security of the building. We will provide another update during the residents meeting planned for Monday 12th June. Our priority is to ensure that the building is safe and secure and we’d like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please do get in touch with your Property Manager if there is anything else that we can do in the meantime or contact customerservice@centrick.co.uk
★★★★★ 5/5
TrustpilotExceptional Customer Service
Exceptional customer service and hospitality from Maxi who went out of his way to direct and locate us to our Air B&B at The Grand Exchange when the initial booking didn’t go accordingly.
Ahmed · 6 July 2024
Agent replied · 24 August 2024
Hi Ahmed, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Maxi. Kindest regards, Centrick
★★★★★ 1/5
TrustpilotAbsolutely zero maintenance and the…
Absolutely zero maintenance and the staff doesn’t even care about the building even. Been chasing them for months. Extremely disappointed, frustrated with this company.
Prateek · 28 November 2024
Agent replied · 24 December 2024
Thank you for your feedback. We’re sorry to hear about your experience regarding maintenance delays. We’ve requested your information through this review to assist you further. To help us resolve this promptly, please share your name and property details. Alternatively, you can reach us directly customerservice@centrick.co.uk. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
★★★★★ 5/5
TrustpilotQuentin was very helpful and explained…
Quentin was very helpful and explained things well.
Iman · 3 December 2022
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!!
★★★★★ 5/5
TrustpilotMichael was very kind and very helpful
Michael was very kind and very helpful, he helped me get an apartment in a short time
Jarah · 17 September 2021
Agent replied · 12 June 2024
Hi Jarah, Thank you for taking the time out to write this review and for your kind words regarding Michael. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotAdam at the grand exchange has been…
Adam at the grand exchange has been very helpful ever since we moved in in February. Couldn’t ask for more assistance with any concerns we had.
Connor · 24 October 2024
Agent replied · 29 October 2024
Hi Connor, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Adam. Kindest regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
