Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAppalling service no lifts in working order been out of order for weeks , rain water leaking into rooms , rent and service charge absolutely over the top for rubbish accommodation
Rosemarie · 7 December 2024
Agent replied · 28 December 2024
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, please contact us directly at customerservice@centrick.co.uk with your name and property details. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
★★★★★ 5/5
TrustpilotQuentin was very helpful and prompt
Quentin was very helpful and prompt. Very professional
Stefan · 31 July 2023
Agent replied · 12 June 2024
Hi Stefan, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotQuentin is great
Quentin is great, makes me very convenient.
Consumer · 25 August 2023
Agent replied · 12 June 2024
Hi, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotQuentin is very helpful
Quentin is very helpful, very professional guy
YUTONG · 22 August 2023
Agent replied · 12 June 2024
Hi YUTONG YE, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotThe best concierge at Orion
Kamran and abdu are really kind and helpful. They listen to your concern and try to help out in every best possible way they can. The big plus is they smile and welcome you , every single time no matter how busy they are…
Arvind · 26 April 2024
Agent replied · 12 June 2024
Hi Arvind, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Kamran and Abdu. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotQuick action to look for new tenant
Quentin of Centric is helpful for looking a new tenant quickly. Thanks Quentin!
Linda · 20 February 2023
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!
★★★★★ 5/5
TrustpilotThanks Rajveer for his prompt response…
Thanks Rajveer for his prompt response and help.
Connie · 20 July 2023
Agent replied · 12 June 2024
Hi Connie, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Rajveer. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotI am really happy with Centrick service
I am really happy with the overall service provided by the Centrick team, Bracknell. They are very approachable and provides great customer service. Especially, Maxi, he is simply amazing, friendly and I am completely impressed with his professionalism and support.
Kannan · 7 July 2024
Agent replied · 24 August 2024
Hi Kannan, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Maxi. Kindest regards, Centrick
★★★★★ 5/5
TrustpilotLeak dealt with quickly
Kiran was very professional and rectified my leak quickly - Really happy with the service and happy to leave a review for her
Mohammed · 2 December 2021
Agent replied · 12 June 2024
Hi Mohammed, Thank you for taking the time out to write this review and for your kind words regarding Kiran. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 5/5
TrustpilotHad a problem with my towel radiator…
Had a problem with my towel radiator and Lara was very helpful and the issue is sorted out :) thank you, Lara :)
Madalin · 1 December 2021
Agent replied · 12 June 2024
Hi Madalin, Thank you for taking the time out to write this 5 star review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 1/5
TrustpilotI have just one good thing to say about…
I have just one good thing to say about Centrick and that is a single employee, James Capper, who has been a marvel. Every other aspect regarding Centrick has been absolutely pathetic. We have more chance of seeing Santa Claus than our property manager and you can’t talk to anyone. They use a portal that they hide behind.
Jayne · 20 May 2023
Agent replied · 12 June 2024
Dear Jayne,We are genuinely very sorry for the current and historical issues you are experiencing and the impact that this is having on both residents and landlords. We’d like to assure all residents and leaseholders that we are working very closely with the Freeholder on all matters and are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
★★★★★ 1/5
TrustpilotCentrick service is unprofessional and…
Centrick service is unprofessional and a joke. Since they have taken over the building where I am a tenant, the lift had has been out of order for 3 months - without explaining and now the front door ringer has been out of order.
Chantelle · 26 July 2025
★★★★★ 5/5
TrustpilotQuentin is very friendly and…
Quentin is very friendly and professional.Zaafir
Consumer · 6 September 2023
Agent replied · 12 June 2024
Hi Zafir, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotReview
Very friendly and happy to answer any questions.Quentin was very helpful!
Prithvi · 15 April 2023
Agent replied · 12 June 2024
Hi Prithvi, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
★★★★★ 5/5
TrustpilotQuentin at Centrick is the best
Quentin at Centrick is a stellar property agent who went above and beyond in supporting me. His dedication, expertise, and commitment to ensuring a seamless experience were truly commendable. Quentin's exceptional service sets a standard of excellence in the industry. I highly recommend him for anyone seeking a top-notch property professional.
Nguyet · 18 November 2023
Agent replied · 12 June 2024
Hi nguyet anh luong, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotExcellent Customer Service
I had a great experience with Quentin Lee, one of their international consultants. He seems to understand what he is doing. I had an excellent customer service experience with him, and one of the highlights for me was his patience. He waited for me though I came late. He still took the time to explain everything I needed to make an informed decision.
Eseoghene · 15 November 2022
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review! We really appreciate the positive feedback and will ensure this is passed on to Quinten.Kind regards, Centrick
★★★★★ 5/5
TrustpilotThe Axium (40 windmill street)
The Axium (40 windmill street)The Axium apartments are really nice, new with a modern touch.very nice and helpful concierge service particularly Chris helps you with everything
Ameena · 27 March 2021
Agent replied · 29 August 2024
Hi Ameena, thanks for taking the time to leave your review and for the kind words regarding Chris, we'll make sure they're passed onto him. Many thanks again, Centrick
★★★★★ 1/5
TrustpilotMonkeys
A small group of partially trained baboons would do a better a job of managing a building, on behalf of its owners and tenants, than does this half-arsed rabble of Birmingham-accented school drop-outs.If you see the name "Centrick", run a mile. In response to requests for help, their entirely unprofessional staff always do considerably less than the square root of sweet FA.
Mycroft · 18 December 2022
Agent replied · 12 June 2024
Hi Mycroft, please can you email customerservice@centrick.co.uk with your property details so that we can investigate this for you?
★★★★★ 5/5
TrustpilotVery good company to sort and organise…
Very good company to sort and organise with. Maddy was very helpful with very quick responses on emails and sorting out property viewings with.
Jakob · 18 August 2021
Agent replied · 12 June 2024
HI Jakob, Thank you for taking the time out to write this review and for your kind words regarding Maddy. We will ensure they are passed on. Kind regards, Centrick
★★★★★ 1/5
TrustpilotWasted so much time ( months ) trying…
Wasted so much time ( months ) trying to get the excess payment refunded to me and was told I could not talk to anyone in accounts.Now battling to get another payment refunded.
Paul · 17 October 2024
Agent replied · 29 October 2024
Hi Paul, thank you for your feedback. We truly appreciate your input, please could you provide the property details as we are keen to resolve this issue as quickly as possible, please send the details to customerservice@centrick.co.uk, and our team will direct you to the appropriate department
★★★★★ 5/5
TrustpilotHelp from beginning to end
Nancy helped us, and it was just an absolute sail through with her helping us all the way through from the beginning until we got our keys. We could not be more happy with the service we got, quick responses to all questions. We highly recommend Centrick and Nancy and will work with them again.
Adonis · 24 July 2023
Agent replied · 12 June 2024
Hi Adonis, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Nancy. Kindest regards, Centrick.
★★★★★ 1/5
GoogleThey are terrible. My gas meter is not working and I requested Centrick, as property manager, for replacement. 3 months passing and I contacted them multiple times but still no one showed up and I'm being charged for non_meter reading each month.
Omid · 13 May 2024
Agent replied · 12 June 2024
Hi Omid, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you based on your name. Kind regards, Centrick.
★★★★★ 5/5
TrustpilotQuentin is so nice
Quentin is so nice! Good experience.
Eileen · 17 August 2023
Agent replied · 12 June 2024
Hi Eileen, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
★★★★★ 5/5
TrustpilotTruly Helpful and Supportive Service
I would like to sincerely thank the Concierge team at Liberty Place, especially Mr Saf, for his exceptional service and dedication.
Wing · 23 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
