5/5
TrustpilotHave been coming to liberty place for…
Have been coming to liberty place for over 5years on working behalf of different leaseholders. In that time saf Hussain the manager has always been 100 helpful. Thank you pleasure coming here
Trusted Agent profile · Birmingham
Centrick New Homes Birmingham reviews
★★★★★
2,168 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,168 reviews on two platforms, including 341 Google reviews rated 2.8.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotConstant Invoicing Errors
Unfortunately, invoices incorrect on these two adjoining commercial property (Amh-007 & Amh 006) service charges for 2023 balancing.Same thing happened with you on a different commercial property (Nailsea) for service charges for 2023 balancing about 6 weeks ago.
Agent replied · 29 October 2024
Hi Andy we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick
1/5
GoogleAbsolutely appalling service. I asked over the phone about paying monthly rather than bi annually and they were adamant they wanted payment upfront and didn’t even allow any flexibility! Now they are asking me to take down for a sale sign when my property is a freehold. Absolutely disgraceful!
Agent replied · 12 June 2024
Hi Alex, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk? In the meantime we will try to contact you today based on your name. Kind regards, Centrick
5/5
TrustpilotI’m the owner of the Bearded Barber on…
I’m the owner of the Bearded Barber on Sheep cote Stree, I want to give a big shout out to the concierge saff Outstanding service and man help me with everything that I needed and helps everyone in the area
5/5
TrustpilotQuentin has been very helpful
Quentin has been very helpful, quick and responsive throughout the process of finding my next home. Thanks Quentin.
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kindest Regards, Centrick.
1/5
TrustpilotAVOID AVOID AVOID AVOID AWFUL!!!!!
Myself and many others in my flat building have had awful experience with this company. I send regular emails with absolutely zero response regarding important issues we have. We have zero communication regarding service charge payments and then they expect everyone to pay with a few days notice for the whole year. The service they have provided is non-existent and have exploited myself and many others in our flats. Reply - the reply that Centrick has given is complete lies. Still nothing is sorted, the so called 'manager' Chris never replies to my emails. When I call centrick he is never there. Myself and others in my flats are asking simple questions which we have a right to know as we are paying the money. This whole process has been shocking beyond belief. They are robbing people blind.Update- I only get a reply once a month. Simple questions are never being answered. The communication and service is abysmal.
Agent replied · 12 June 2024
We are sorry you feel frustrated however we understand that the Property Manager has been in touch directly and the issues raised are in hand. We believe that he has requested further information. We have passed on your comments, these have been noted and will be dealt with accordingly.
1/5
TrustpilotDirty and inhabitable flat
We rented the flat and was expecting it to be clean and ready when we moved in, but as soon as we moved in, the flat is dirty and there are dead mosquitoes, feces and urine in the toilet, sinks are blocked. It's been 2 weeks but no action made from the landlord.
Agent replied · 12 June 2024
Hi customer, we're sorry to hear about this experience. We will try to contact you as soon as possible to discuss this further. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
5/5
TrustpilotGreat service
Great service. Quentin was fantastic
Agent replied · 12 June 2024
Hi Ivy, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
TrustpilotI have not received my deposit
I would not recommend this agency. It’s been 2.5 weeks and I have not gotten my deposit back. Moreover I have been overcharged for cleaning feed and appliances that were in the same condition when I rented the flat. I have tried negotiating but they have not responded to me. At this rate, I’m worried I might not get my deposit back. I’m a student, therefore, every pound counts. I would recommend another agency.
Agent replied · 12 June 2024
Hi Dadima, We're sorry to hear you feel you have had a negative experience with us. Please can you email customerservice@centrick.co.uk so we can look into this further for you. Kind regards, Centrick
5/5
GoogleWould strongly recommend George and Sue who in difficult circumstances let my offices. They were efficient, charming and responsive. Well done and thank you.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Hi Mark, thanks for taking the time to leave the review and for the kind words about Sue & George. We look forward to working with you again in future. Kind regards, Centrick
5/5
TrustpilotQuentin was very helpful and made the…
Quentin was very helpful and made the viewing enjoyable!
Agent replied · 12 June 2024
Hi Maria, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotGood service and people are friendly
Good service and people are friendly. The international consultant Mr.Quentin Lee is very professional and friendly.
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Quentin.
5/5
TrustpilotArjun was very helpful on the phone…
Arjun was very helpful on the phone great service.
Agent replied · 12 June 2024
Hi S. Phillips, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Arjan. Kindest regards, Centrick.
5/5
TrustpilotQuentin was extremely helpful
Quentin was extremely helpful and profession throughout the viewing and application process
Agent replied · 12 June 2024
Hi Leah, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
4/5
TrustpilotLara is very helpful
Lara is very helpful, she is very nice to answer my questions and also helped me to sort out the house problem very quickly.
Agent replied · 12 June 2024
Hi Lai, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotAVOID!
Really poor management company, ridiculously high service charges with poor management, it's not as if we have premium facilities such as a gym, concierge etc yet Centrick still charge stupid amounts of money for what?! a vacuum of the carpet every two weeks?!
Agent replied · 12 June 2024
Dear Customer, thank you for taking the time to leave a review, we appreciate all feedback on what we’re doing well and what we can improve across all the sites we manage. Although you have not provided your name or address, it appears that your comments relate to the section 20 works to rectify the outdated boilers which have come to the end of usable and reliable life at one of our Birmingham sites. Having relatively recently assumed management on site we are committed to working with third party specialists to advise on the most suitable solution, but as with all necessary works of this scale, we recognise this is both a significant and vital investment for residents. Within the budget letter and supporting FAQ documents which have been sent to all residents and leaseholders there is a fully detailed plan that includes a number of options and payment plans available to support residents and to, wherever possible, minimise the impact that these necessary boiler works will have. We recognise that good communication is key and as the project progresses all residents will receive regular newsletters, updated FAQ’s and be welcomed at both in-person and remote meetings. An updated FAQ and newsletter following the recent residents’ meeting will be issued shortly in addition to the opportunity to book an in-person meeting with your property manager. For more support and to view the latest information and updates you can also login live to https://centrick.co.uk/im-a-property-owner/Kind regards, Centrick.
1/5
GoogleThis company has been useless. They do not care about welfare of people residing in buildings they manage. No solutions to issues rising, no response to concerned tenants, no attempts to do their job at all.
Agent replied · 23 October 2024
Hi Justyna, we are sorry to hear about this and are working hard to resolve the issues you have raised.
5/5
TrustpilotQuentin was very informative on the…
Quentin was very informative on the property
Agent replied · 12 June 2024
Hi Christian, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick
5/5
TrustpilotCara was very helpful and efficient
Cara was very helpful and efficient. Great helping on the phone or email very fast process from day one to last day. Thanks cara .
Agent replied · 12 June 2024
Hi there, Thank you for taking the time out to write this review and for your kind words regarding Cara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotFantastic help beyond the call of duty…
Fantastic help beyond the call of duty from Anthony La Poidevin who did all he possible do to help as I had phoned 3 times before and not received the same service He was so professional and caring
Agent replied · 24 August 2024
Hi Hammant, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Anthony. Kindest regards, Centrick.
5/5
TrustpilotExcellent service
Lara and the team very proffesional and helpful.. made my letting of a property so easy and without fuss and always willing to help
Agent replied · 12 June 2024
Hi there, Thank you for taking the time out to write this 5 star review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotGreat Service!
Lara was really helpful in finding me a place to live, and was very honest about any issues and accommodating of my needs. Would definitely recommend.
Agent replied · 12 June 2024
Hi Joshua, thanks for taking the time to leave your review and kind words about Lara, we'll ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotExcellent new Manager at Gooch House
I am an owner of a flat in Gooch House and sincerely felt a very positive change in atitudes and actions once the new Manager Nishka assumed it’s management a few months ago. For the first time strong actions are being taken and we can see now big improvements in several aspects of the building. I congratulate Centrick for having chosen Nishka for our building manager and hope she stays there for a long time.
Agent replied · 29 August 2024
Hi Arnaldo, thanks for taking the time to leave your review and we're so pleased to hear of the good work Nishka is doing for the property. We'll ensure your kind words are passed on. Many thanks, Centrick
5/5
TrustpilotQuentin was very helpful during the…
Quentin was very helpful during the viewing process, and overall it was a good experience with Centrick.
Agent replied · 12 June 2024
Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kindest Regards, Centrick.
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