Centrick New Homes Birmingham reviews

★★★★★ 5/5

Google

26/03/13 Estate management I live on a small estate of 12 propertys and it was felt by some of the residents that we should see if we could get a better price for our estate management services. After not much interest from various agents Centrick property came along , i met a man called James who told me he would be interested in quoting for the work . He returned some weeks later as we were still tied in to our previous managers. He called a meeting of all the residents and told us that we had been grossly over charged and offered a saving that amounted to app £595 per year per person . what more can i say , well just this :- Value for money 10/10 we have had on average one visit per month since takeover Friendly staff 10/10 Contactable 24/7 10/10 Response 10/10 even on a Sunday morning at 08.30 Professionalism 10/10 left our previous supplier at the post Our personel manager Rani 10/10 Our maintenance team sarah and leigh 10/10 By the way i found out that the man called James is the founder of Centrick Property and looks after over £300 million pounds worth of property .. HOWS THAT FOR SERVICE

James · 15 June 2013

★★★★★ 5/5

Google

From the moment we first made contact with Megan and the team at Centrick, we have been enormously impressed. They have been open and honest about all of their terms of service and associated costs, which these days is very rare, and responded quickly and professionally to all of our queries, no matter how many times we needed to contact them. They provided superb advice, and have been very flexible to our needs. Marketing the property to having tenants in place took less than 14 days, which is remarkable seeing as other agents struggled to get us a single viewing within this time frame. Centrick managed to offer us at least one viewing per day, with several in waiting after the first firm reservation was put in place. We even ended up having a choice of prospective tenants. I cannot praise the team enough, and have every confidence that they will continue this excellent service throughout their time managing the tenancy. Highly recommended.

Christina · 15 June 2013

★★★★★ 5/5

Trustpilot

Great Agent

Quentin is really approachable, professional gentleman. Helped me a lot with making a viewing pleasant and straightforward

Magdalena · 30 September 2023

★★★★★ 5/5

Trustpilot

Hannah P is a credit to Centrick due to…

Hannah P is a credit to Centrick due to her attentiveness, efficiency and overall strong relational skills.I had several reasons to make contact today via telephone and email & all matters have been addressed or else passed confidently to the best person or team to manage.

Ciaran · 9 October 2024

★★★★★ 5/5

Trustpilot

Support by Centrick

The team member listened to my concern and looked to addressing it. It needed to be dealt with by another colleague and so this team member asked if he could get back to me as the other colleague was on lunch break. He did, so I was informed that I would be receiving an update to my enquiry within the next day or so via the Centrick portal.

NKhammo · 10 July 2023

★★★★★ 5/5

Trustpilot

A satisfied client

Hi, I had a great experience purchasing my flat.Luca was very helpful,polite and he dealt with issues very quickly.Thank you Luca for being so polite and efficient.

Shoma · 26 November 2022

★★★★★ 5/5

Trustpilot

Well I have received yet another…

Well I have received yet another outstanding customer service from Brigita thanks for going out your way and helping me. I'm fully grateful so yes another happy tenant I've received nothing but respect quick replies from this lovely young lady, gratitude is a must.

Gemma · 8 November 2024

★★★★★ 1/5

Google

Like many other reviews below, Centrick took over the management of a building I'm unfortunate enough to own a leasehold in. They doubled management charges to £100 per week, the water supply started acting up, the lifts fell into disrepair, cleaning failed to happen, and every contact with Centrick was fobbed off or ignored. I think there might just be a pattern here.

Martina · 15 November 2023

★★★★★ 1/5

Trustpilot

The service provided by this company is…SHOCKING

The service provided by this company is laughable. I have never seen such poor service. We instructed them in a divorce matter and after having provided the report they (Katherine Nolan) proceeded to change the valuations after contact with the other party. I provided her with local comparisons which she largely ignored and made up a new price per sq foot.My ex-partner nominated 3 surveyors and I had to choose one. I chose the cheapest and as they say "you get what you pay for"!! It is the most unprofessional service I have received.I would urge anyone looking to use them to pay a bit more but choose a more professional company.

Tariq · 22 April 2022

★★★★★ 1/5

Trustpilot

This company is an utter disgrace!

Since Centrick took over the property management of our privately owned apartment complex we have had nothing but utterly disgraceful service. The list is too long to mention everything but in case anyone is crazy enough to ever consider using them - forgetting the abuse of lesser rules such as parking, broken paving/safety lights and fire hazards in communal areas they have failed to address for 2 years now a leaking roof for several residents, all pleading for remedial work to be done to ensure we are not electrocuted when the water pours through our ceilings and down our walls - never once a site visit or contractor repair despite our desperate pleas, and we are desparate. Is this company immoral, inhumane, incompetent or acting illegally I'm not sure but I have had to resort to obtaining legal advice as not even the company directors reply to any emails.CENTRICK - DO NOT RESPOND BY TELLING ME TO EMAIL CUSTOMER SERVICES - RELAY THIS TO A DIRECTOR

M · 21 April 2022

★★★★★ 5/5

Trustpilot

Lovely experience

Quentin was very lovely showing myself around the properties I requested. Very professional and polite!

Alicia · 11 November 2023

★★★★★ 5/5

Trustpilot

Quentin Lee was amazing.

Quentin was very nice and patiently explained everything to us. Made us feel welcomed.

Helena · 4 December 2023

★★★★★ 5/5

Trustpilot

Quentin was very knowledgeable and kind…

Quentin was very knowledgeable and kind when showing the property. He was approachable and patient

Fayo · 10 November 2023

★★★★★ 5/5

Trustpilot

Great communication

I was looking for a flat to rent for my family members who are coming to the UK next month, and I've been quite pleased with the experience with Centrick. A huge thank you for Mr Quentin Lee who handled our case - he was extremely helpful, friendly, and kept us updated every step of the way. The communication in particular was very clear and he continued to help us with the processing even on his day off.

Joanne · 15 July 2022

★★★★★ 1/5

Trustpilot

DO NOT USE CENTRICKS!!

DO NOT USE CENTRICKSIf it were possible for me to give a 0 star review, I would.I used them for property management of the rental of my flat and they do not pay me on time, I have to chase for statements and updates and the customer service is non-existant. They ignore emails and calls and do not seem to care about their customers at all.If something is broken in the building then they don't respond to requests and generally just seem inhumane. They cause more stress than they relieve. I regret ever using this service and can't wait until I cut ties. Do not use.

Jen · 8 April 2022

★★★★★ 1/5

Trustpilot

Beyond terrible!

Beyond terrible!Nearly 7 years renting this property. Took 3 years to repair 1 ceiling that had collapsed, still awaiting another. Threadbare carpets, now with plaster and paint on them from repairs to said ceiling. contractors sent absolutely useless, 5 no shows for just 1 of them. Had no electricity check for a year, just done... although failed to go in all the rooms and has left 3 lights swaying from ceiling and 1 hanging down from a wire.Multiple emails of complaint sent and absolutely useless.Wouldn't recomend this company to my worst enemy!

Miss · 7 April 2022

★★★★★ 1/5

Trustpilot

Genuinely the worst company I've ever…

Genuinely the worst company I've ever had to deal with. I own a property on Main Street and I've previously had to request floor plans for the building to locate a loft hatch which I never received. This delayed my boiler being installed. Whilst my mortgage was going through we had to request a management pack which took 4 months to receive and endless back and forth emails and calls. This was the last thing needed to complete my mortgage and the lack of care from Centrick is beyond me.Really think twice if the property you're buying is managed by Centrick especially the Dickens Heath Branch.Our building desperately needs renovating - the walls need painting and new carpets but I doubt this will ever be looked at... we didn't even have cleaners for the general area for 3 weeks which was shocking the entrance was disguisting.Working with centrick is painful and I hope the management of Main Street gets changed soon.

Mollie · 4 April 2022

★★★★★ 1/5

Trustpilot

I am back again after a month

I am back again after a month, thanks to Centrick property management. The lift in my property, the blue apartment 19 Francis Road B168SU, is broken for about 15 days. We have bring it in notice to Centrick and this is not fixed for about 15 days or more, this resulted in suffering to all of us. The management said the lift is broken due to vandalism, which was provided last time too in Jan when the lift was broken for a month almost. This really raise the question how safe is the property safe? Another point the water pressure in the building is weak, and this may something led with no water supply. We are in this situation for more than two months. The Centrick management is pretty slow in taking action.

Debpratim · 4 April 2022

★★★★★ 1/5

Trustpilot

statements

Every statement, I receive there are missing payments that I know I have made. I had these reviewed couple of years ago instead of being £225 in debit, I was £225 in credit. I have no faith in the system you use to collate your statements. I know these payments are going out as they are Standing Orders with the same reference codes, every month.

Harriet · 14 September 2023

★★★★★ 5/5

Trustpilot

Appreciation for Mr. Quentin

The agent Mr. Quentin was really helpful in the process to reserve a property 👍. I hope everything turns out to be fine and manage to rent the property.

Hassan · 14 August 2022

★★★★★ 1/5

Trustpilot

Centrick Property - paid but don't deliver

So many things not being managed over such a long time, services withdrawn and repairs not carried out. Significant repairs remain outstanding from last year, 'apparently' due to lack of funds, however, Centrick fail to pursue the service charge non-payers. The whole building has now fallen into such disrepair it is hard to see how us leaseholders will ever be released from the relentless worry for the next incident.

LindaL · 17 May 2023

★★★★★ 1/5

Trustpilot

Even after I left the apartment a month…

Even after I left the apartment a month ago they have not returned my deposit. I have called them a million times but their property managers are never available I have called daily for a week and every time they say that she(the property manager) is unavailable we will take a message and call you back, they never ever called back. They never respond to my emails. what kind of sick behavior is this!!! what do you guys think other people are free to keep calling you all the time, we don't have a life or work. This is mental harassment.

Mudassar · 14 March 2022

★★★★★ 5/5

Trustpilot

Quentin was very helpful and kind

Quentin was very helpful and kind. I really appreciated how he helped me with the viewing .

Mohamed · 5 September 2023

★★★★★ 5/5

Trustpilot

Quentin Lee was warm

Quentin Lee was warm, nice and assisting. Very professional. I was very pleased with his service.

Ernest · 30 September 2023