Trusted Agent profile · Birmingham
★★★★★
2,165 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,165 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant experience with this company
Brilliant experience with this company, Quentin Lee has been so helpful making my move from Dublin to Birmingham so much easier
Thank you for leaving us a 5 star review! We really appreciate your feedback regarding Quentin! We will be sure to pass it on to him. Best regards, Centrick
5/5
TrustpilotBest Property Letting Agent In Birmingham.
I had went to a lot property letting agency and I will say Centrick it’s the best. And definitely recommend Agent Quentin, he is patient and very efficient.
Thank you so much for your 5 star review! Best, Centrick
5/5
TrustpilotQuick and precise service by Quentin
Quentin is helpful and very easy to deal with. Everything is done swiftly, which made the experience great
Hi Zarith, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
1/5
TrustpilotAvoid at all costs. Worse than student landlords.
Multiple issues with our flat which were stressing us both out extensively e.g. floor pooling water from leaked pipe, extensive mould in walls, incorrect electricity readings meaning we were being charged an extortionate amount for a one bedroom flat. Centrick were aware of all these issues (We reported them literally months ago) and attempted to help at first, albeit extremely slowly. They then stopped responding to our emails entirely for several weeks.We were confused by this at first, however then it became apparent that a different letting agency was taking over our building, and they were actually strategically just leaving the issues for someone else to deal with. We still have these ongoing issues and now have to start from scratch with our new letting agency, slowing down the process even further. Cannot wait to move out- we are paying £725 a month for a single bed flat with water leaking all over the floor, extensive damp and mould, and on top of this paying nearly £300 for one month of electricity due to centrick's failiure to let us look at the electricity meter and check the serial number for our flat. Would not reccomend. Don't expect any 'non urgent' issues to be resolved within a reasonable time frame.
Hi Eve, We're really sorry to hear you feel this way about your experience with us. Please can you email customerservice@centrick.co.uk with your property details so we can pass this on to the relevant team and investigate further for you. Kind regards, Centrick
5/5
TrustpilotQuentin Lee should be awarded best…
Quentin Lee should be awarded best staff of the year. He is so professional and helpful. Thank you so much Quentin for always reaching out.
Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Quentin.
5/5
TrustpilotWe had a problem with a possible water…
We had a problem with a possible water leak from the flat above ours. Contacted Lewis O’Connor at Centrick. Lewis had a plumber knocking on the door in under an hour. This is exceptional service in the UK. This is the second time Lewis has helped us with excellent support & problem solving. Well done Lewis & thanks again.
Hi, thank you for taking the time out to write this review. We will ensure your feedback is passed on to Lewis. Kind regards, Centrick.
1/5
TrustpilotWorst estate agency I ever known
Absolutely diabolical service. Called last week to arrange a viewing next week, asked for earlier date as I was super interested in the property. Agent said yes thats the earliest date. So called two days before viewing to make sure that's the earliest date and considering putting deposit down without viewing had a message on day of viewing let agreed by someone else without notifying me before hand as I would have put a deposit down. Mollie the person I spoke did not help absolve the issue and worst customer service I ever heard do not know where she got her training from Absolutely terrible.
Hi Shepul, We're really sorry to hear you feel you have received a sub-standard service from our team. I have sent this on to the relevant department and they are looking into this for you. If you would like to email customerservice@centrick.co.uk with more details, that would be great. Kind regards, Centrick
5/5
TrustpilotQuentin has been very efficient with…
Quentin has been very efficient with communication throughout the process of our tenancy which we are very grateful for! It has been a smooth process from the start. Thanks!
Hi Megan, thank you for leaving us a review! I'll ensure Quentin gets your feedback. Best, Centrick
5/5
GoogleWe have recently become tenants through Centrick and I have to say I've found them to be the most friendly helpful and efficient agents I have ever dealt with. Upon moving in I reported several very minor problems with the property and the maintenance team had them all sorted within two days. We have never had that kind of brilliant service from anyone else. Thank you Centrick especially Sarah in the nation wide team and Andy in maintenance.
5/5
TrustpilotBig thank you to Saf and the team at…
Big thank you to Saf and the team at Liberty place. Always helpful, friendly and professional! Great service!
Hi Nadia, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Saf and the team. Kindest regards, Centrick.
1/5
TrustpilotCentrick poor management
My partner lives in a property in Maidstone managed by Centrick. The lifts have been out of service for well over month. My partner has been contacting Centrick for a resolution, they are not forthcoming. Due to poor health I cannot climb the stairs easily to the 8th floor, this is causing a lot of mental stress. Centrick do not care about people or the buildings they manage.
Good afternoon,We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on both residents and visitors. Following the resident’s association meeting on the 22nd May all residents should have received an update via the newsletter on Friday 26th May, we will continue to send this bi-weekly to all residents to help keep everyone informed of progress. We can confirm that some of the lifts are now back in operation and a new front door has been fitted, we are currently working on the rear door repair and once this is repaired, ensure the full security of the building. We are working very closely with the Freeholder on all matters and will provide another update during the residents meeting planned for Monday 12th June. Our priority is to ensure that the building is safe and secure and we’d like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues.
5/5
TrustpilotAlways helpful - Rose at Concierge
I am staying at Orion Building since six months and we receive concierge services from Centrick. I must mention about Bernadette Rose, as she has been always helpful and fabulous since our moving in formalities, assistance and day to day services we need from concierge. She definitely deserves and applaud for her kindness and helping nature. 🙏
Hi, Rohan. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Bernadette. Kind regards, Centrick.
5/5
TrustpilotMarwan is a really kind man
Marwan is a really kind man, he helps me a lot.
Hi Consumer, thank you for taking the time out to write this review and for your kind words regarding Marwan. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotI live in the grand exchange and the…
I live in the grand exchange and the centrick staff that work here are lovely, so friendly and chatty and happy to help with anything they can - especially maxi it’s nice to have someone around that you can wave to each morning and trust to look after the premises!
Hi Kayleigh, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Maxi. Kindest regards, Centrick
5/5
TrustpilotMr Amin Nazir has been very helpfull…
Mr Amin Nazir has been very helpfull and proactive in assisting whenever we have needed his help.
Hi Mr Lakda, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Amin. Kindest regards, Centrick.
1/5
TrustpilotI would give it no stars if there was a…
I would give it no stars if there was a button, never known a letting agency as bad as them , they are money grabbers always wants money for everything , lift was always broken place stunk, all staff you spoke to are rude, landlord and a man that work in centrick walked straight into property, they bomb bard you with emails messages. Left the place and still get emails and still trying to get money ! Absolutely shocking would advice no one to go to this letting agency! Spoke to a couple of people who lived there and there was someone who had to pay rent when building was getting built disgusting! No hot water so bath never worked toilet always leaking! Also payed extra for furniture and there where no beds I rang emailed eg no one got back to me so had to go out own way and by my own my point is I had to pay extra for furniture which never come and still had to pay extra ? Also like to add no hot bath water for whole year I was there never fixed and toilet whole year leaking! Wallpaper coming off walls! I’ve spoke to many people that live in the apartment and all seemed to have same problems and never got sorted to me the building and centrick is all been done to quick and all faulty everyone has seemed to have problems with there water!
We are sorry to hear that you feel you have had a poor experience please can you email the address details to customerservices@centrick.co.uk so that we can look into this and address any internal training issues. We appreciate all feedback as we can use this to improve processes and training and therefore customer service.
5/5
TrustpilotQuentin is great guy and funny too I…
Quentin is great guy and funny too I must say. Very easygoing.
Hi dozie, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotMarwan is a very good concierge
Marwan is a very good concierge. He always very enthusiastic and says hi to everyone.
Hi Yuzhuo, thank you for taking the time out to write this review and for your kind words regarding Marwan. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotCara was really nice and effective
Cara was really nice and effective. We secured a property because of her. She understood the urgency of our situation and did what she can to find us a perfect new home.
Hi Satya, Thank you for taking the time out to write this review and for your kind words regarding Cara. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotAbsolutely disgraceful management…
Absolutely disgraceful management company happy to take your money which is extortionate state of our building is declining since Centrick took over bin area always in disrepair fed up of complaining to this so called Management company come on Centrick get your act together and give us value for money Oatfield Court Great Barr
Hi Kate, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the full property details? In the meantime we will try to contact you today based on the contact & building name you have provided. Kind regards, Centrick.
5/5
TrustpilotThanks to Quentin Lee professional…
Thanks to Quentin Lee professional service attitude and knowledge, I successfully rented an apartement that met my requirement. I want to Thanks Quentin Lee very much.
Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Kindest Regards, Centrick.
5/5
TrustpilotA few kind words for Lara White.
I have always been dealt with Lara White, she's very quick and efficient with her responses, and has always resolved any issues swiftly.A great asset to the Centrick team.
Hi Qasim, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotThe house viewing went well
The house viewing went well, letting agent mr Quintin Lee was professional throughout.
Hi Frank, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotSupportive staff
Quentin is very proactive in helping us with the renewal of our tenancy contract. Giving us great support.
Hi Yiu Ng, thank you for leaving us a 5* review. We will pass on your kind words to Quentin. Kindest regards, Centrick.
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