Trusted Agent profile · Birmingham
★★★★★
2,166 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,166 reviews on two platforms, including 341 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was good viewing experience with…
It was good viewing experience with Quentin and highly recommend Centric for others.
Hi Uma, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotSupportive staff
Quentin is very proactive in helping us with the renewal of our tenancy contract. Giving us great support.
Hi Yiu Ng, thank you for leaving us a 5* review. We will pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotI recently viewed a flat with Quentin…
I recently viewed a flat with Quentin and was thoroughly impressed by his professionalism. He was punctual, well-prepared, and knowledgeable about the property and area. Quentin listened attentively to my needs, providing personalized and insightful advice. His respectful and courteous demeanour made the viewing experience both enjoyable and informative. Quentin stands out as a highly commendable professional in real estate.
Hi Ganiyu, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
TrustpilotHorrendous company to deal with
Horrendous company to deal with. They do not reply to emails, or view the portal where we are encouraged to log any property issues. I have had to chase Centrick multiple times over numerous issues! Which are yet to be resolved. They even told me to deal with a buildings insurance claim when that is their job! I will now be registering another complaint!
1/5
TrustpilotFor the second consecutive time I was…
For the second consecutive time I was sent an incorrect invoice claiming I owed them £704 when in fact I paid £1104 in November last year. Not so much as an apology. I am stuck with this joke of an organisation otherwise I would drop them like a hot brick. Joke of a company.
Good afternoon Mr Cowell. Having looked into the matter, we can confirm the invoice is correct and relates to the Service Charge period 1st May 2024 to 31st October 2024. The lease specifies on account payments in advance of each period, however as your account was in credit, the full amount did not fall due. We hope this assists, but Liam, your Property Manager, can assist further if you need him to. Kind regards, Centrick.
5/5
TrustpilotQuentin was very professional and…
Quentin was very professional and answered, all questions. He went above and beyond to provide us with great service on our viewing. Definitely would recommend
Thank you for leaving us a 5 star review! We really appreciate the positive feedback and will ensure this is passed on to Quinten.Kind regards, Centrick
5/5
TrustpilotQuentin is very friendly and…
Quentin is very friendly and professional taking time to explain in detail everything about this apartment.
Hi Cecilia, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotQuentin was a great individual and very…
Quentin was a great individual and very helpful with the viewing today. A pleasant inidividual.
Hi Simi, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuentin is very friendly
Quentin is very friendly! He showed us around the property patiently and provided us all details.
Hi Yannis Xu, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotQuentin was a great agent and showed us…
Quentin was a great agent and showed us around and answered all our questions. Great job!
Hi Nivesh, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
1/5
TrustpilotAbsolutely awful experience with…
Absolutely awful experience with Centrick Properties. Didn’t respond to any of our complaints and we endured living for 3 years in an apartment without windows that open, next to a brothel and then what made it worse was despite centrick notices saying no air bnbs were allowed in the building - they opened one up of their own opposite my apartment. Terrible company who are just total con artists. Took all our deposit - including charging £9.60 for a LIGHTBULB! That’ was working when we left. Absolutely awful experience, , following Centricks reply, , , , There are many Airbnb’s in operation I’m afraid Centrick. We have endured for the last 2 years noise, disruption, smoking in a building with no windows, drunk people coming back at all hours of the morning, cleaning trolleys blocking the fire escapes as they have come to clean the Air bnb let’s. Despite signs being up ALL OVER the building about not allowing air bnbs - there are multiple! Will be reporting your company to trading standards
Hi Vic, We're really sorry to hear you feel this way about your experience with us and that you are unhappy with the apartment you chose. In addition to this, we do not operate any air bnb's, so please let us know if this is taking place in one of our properties. Unfortunately I haven't been able to find your details in our system due to the little information we have, therefore if you could please email customerservice@centrick.co.uk, we can look into any problems that we will be able to assist with. Kind regards, Centrick
5/5
TrustpilotExcellent Letting Negotiator: Patient and Responsible
I had the pleasure of working with an outstanding letting negotiator Quentin Lee recently, From start to finish, his professionalism, patience, and responsibility were truly remarkable.He took the time to understand our unique situation and requirements. Communication was prompt and informative.I highly recommend him I worked with. He was incredibly patient and responsible throughout the process. His professionalism and attentiveness made my experience outstanding. Thank you
Hi Lillian, thank you for leaving us a 5* review. We will pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotQuentin was very helpful with the…
Quentin was very helpful with the viewing - highly recommend his service
Hi Helen, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuentin Lee is an excellent agent
Quentin Lee was very helpful and patient to answer all questions and he was punctual.
Hi Chukwu, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotChris - The Site Manager of the people!
Having been with you during the building and development of The Axium, my family has been very impressed with the process. In particular the site manager Chris. My first week he checked in and personally delivered parcels. He circulates the blocks routinely for issues and supports all residents effectively.What we appreciate in particular is that he remembers the small nuances that make each encounter genuine (this is no different from the experience given to other residents). He is the most pro-active and accomodating site manager I have had the experience of in 10 years. To this day I have not seen him forget a name of a resident.
Hi Tony, Thank you so much for providing this 5 star review letting us know how great Chris is! We love to hear this sort of feedback about our staff, as we work hard to provide the best training for our staff so we can offer the best service possible. Kind regards, Centrick
5/5
TrustpilotI know Jade from when she used to…
I know Jade from when she used to manage a different building working as a facilities manager. She has always been very professional, friendly and hard working, any company would be lucky to have her. From the team @HFL
Hi Mick, thank you for leaving us a 5 star review. We will pass on your kind words on to Jade Kind Regards. Centrick
1/5
TrustpilotDangerous situation
Other people continuing coming in into the building..doing their own business.drinking..consuming drugs..sleeping and scaring residents..After several months keep chasing Centrick reporting the situation..Nothing has changed..The manager which supposed to be in charge of it..keep get eyes closed and ignoring the gravity..
Hi Vinz, thank you for your feedback. We truly appreciate your input and are keen to resolve this issue as quickly as possible. We've requested your information via this response to assist you more effectively. In the meantime, please don't hesitate to contact us at customerservice@centrick.co.uk, and our team will direct you to the appropriate department.
5/5
TrustpilotRyan Sidhu was incredibly helpful
Ryan Sidhu was incredibly helpful, answered all my queries in depth much appreciated.
Hi Mike, thank you for taking the time out to write this review and for your kind words regarding Ryan. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuentin has been amazing and very…
Quentin has been amazing and very helpful throughout my property search process! Very diligent and cooperative.
Hi Jumana, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotQueenton was really helpful in…
Queenton was really helpful in accessing the property I came to review. He also answered all our questions in detail.
Hi Oluwatosin, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
5/5
TrustpilotQuentin was very welcoming and…
Quentin was very welcoming and informative. A very pleasant experience overall.
Hi Ishita, thank you for taking the time out to leave a 5* review. Kind regards, Centrick.
1/5
TrustpilotAvoid like the plague.
Diabolical customer service. I have lived in my flat for 2 months and have never experienced a company to disregard clients quite like Centrick. The lift in the building is broken, which we knew upon moving in, however, we were told that it hadn't been that long and was in the process of being fixed. Once we had actually moved in, we were informed by other tenants that they had been chasing Centrick for over 2 years to get this fixed to no avail. My flat is a top floor flat with 6 flights of stairs to get up so what am I to do if either my partner or I has an injury? Sleep in the car park? We also have a family member who is unable to visit us over the Christmas period due to a change in their health meaning they cannot climb the stairs. We have sent several emails, as have our estate agent and landlord, all of which get ignored.To make matters worse, the 24hr response window granted to emergencies is a complete and utter lie. The wall in our car park (at least a 7ft wall might I add) was reversed into by someone external to the property and as a result, is now dangerously leaning inwards. This resulted in us not being able to use our allocated car parking space due to the risk of the wall falling at any time and damaging our car or, worse, hitting us! Centrick's solution to this was to fence the wall and our car parking space off 2 weeks after we reported the incident but have neglected to actually fix the wall or provide any updates on when this is going to happen, meaning we are now paying for a car parking space that is in our contract but we cannot use or even have access to. Again, all emails from both ourselves and the estate agent get ignored. We have spoken to other tenants in the building to find out they have also had several problems with Centrick ignoring very important issues such as extreme damp and also a case of mold that needed attention! In future, I will be avoiding living in any properties managed by this company and advise that others do the same.
Hi Jas, We are really sorry you feel this way about your experience. So we can look further into this for you, please can you email customerservice@centrick.co.uk with your property details and personal details. We can assure you we are always working hard to provide the best service possible for our customers, so it is important that we provide training in areas that can be improved further. Kind regards, Centrick
5/5
GoogleSpoke to Elaine at Centrick, lovely lady who genuinely wanted to help me relocate. A refreshing change to other agents I have spoken to recently. Would absolutely recommend
Hi Zik, Thank you for taking the time to write this review and for your kind words regarding Elaine. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotThanks Mei Clark
Thanks Mei Clark, she provided me excellent customer service when I was looking for the flat. She is so nice and patient to answer your questions. It was a brilliant experience. :)
Hi Kathy, Thank you for taking the time out to write this review and for your kind words regarding Mei. We will ensure they are passed on to her. Kind regards, Centrick
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