Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Hayley - Victoria Point

Hayley - Victoria PointHayley has been great and has made my living experience here easy.She’s knowledgeable, warm and prompt. Couldn’t have asked for a better person to be managing the property. She deserves much more recognition for the things that she does in the building!

Tanisha · 20 August 2024

★★★★★ 5/5

Trustpilot

Quentin was excellent

Quentin was excellent: helpful, informed and quick. Smooth and efficient process for starting to rent.

Jasmine · 3 August 2023

★★★★★ 1/5

Trustpilot

Slow and almost impossible to contact

I'm selling my house and Centrick are the Estate Management Company. I've had to pay £150 for some pack for my buyers, and was told this would take 10 working days. It took double the amount of time and I had to chase almost daily, rarely receiving any reply to my emails. I am now awaiting exchange of contracts, but I have been informed we cannot exchange yet as my buyers Solicitors are waiting for a reply from you for just ONE ENQUIRY. They are chasing regularly and getting nowhere with you. The chain is now facing collapse if we do not get an answer soon, as the people I am buying off need to complete before the stamp duty holiday ends in September. Could someone PLEASE look into this for us as a matter of urgency? This should be a really quick easy fix if someone from Centrick could just answer the query for my buyers Solicitors!**edit ** I have already emailed you 3 times and I still haven't had a response from you my sale is being held up, we are literally just awaiting an answer to a single query. Can someone PLEASE get this sorted for me? Moving house and getting divorced is stressful enough without worrying the chain will collapse purely because no one will answer me or my solicitor!**EDIT I HAVE NOW SENT NUMEROUS EMAILS TO CUSTOMER SERVICES AND STILL HAVE HAD NO RESPONSE WHATSOEVER! DO I NEED TO PHYSICALLY COME DOWN TO YOUR OFFICES FOR SOMEONE TO ANSWER MY SOLICITORS QUESTION? WHY IS NO ONE CAPABLE OF PROVIDING AN ANSWER TO MY SOLICITOR? CAN SOMEONE PLEASE HELP ME??!

Erika · 31 August 2021

★★★★★ 5/5

Trustpilot

Very professional staff

Very professional staff, especially Lara, who assisted us while we were being very demanding and has gone the extra-mile since we found a property to rent to respond to all our million little questions.

C · 8 April 2021

★★★★★ 5/5

Trustpilot

Friendly, approachable and efficient

From beginning to end Centrick we approachable, friendly and efficient. Both Sue and George were very proactive and managed to get everything in order and wrapped up within a month from the initial viewing.

Luke · 6 April 2021

★★★★★ 5/5

Trustpilot

Amin was very helpful and friendly and…

Amin was very helpful and friendly and resolved my issue very quick.

Mr · 17 October 2023

★★★★★ 5/5

Trustpilot

Lara was very helpful and responsive…

Lara was very helpful and responsive throughout the process of renting a property. She helped with anything that I needed or asked questions about, all whilst being super friendly and kind. Thanks Lara!!

Lucy · 15 June 2021

★★★★★ 4/5

Trustpilot

Smooth experience

I’ve previously sometimes found it difficult to get in touch with Centrick, having been stuck in the phone lines for a while. However, since I’ve been dealing with Quentin, I’ve been very well taken care of and have been getting very fast responses. So far this process has been very smooth and I’m looking forward to hopefully finalising my let agreement soon.

Sophie · 23 August 2023

★★★★★ 1/5

Trustpilot

Awful agency

Awful agency. I called them so so many times to fix my heating that was broken for a year they could not care less. I file complaints about noisy neibourghs. They lie to me at first saying that they talked to them and when I complain again they ignored me for months. They didn't even fix our mould problem around the house and when we were leaving they try to tell us that they would have come in the property even tho we didn't want to. I had to tell them that I would have call the police if they get in without our agreement. Avoid at all cost, once they take the money they really don't care and to be honest they don't play by the law. They charged us 100 pounds from the deposit because the smoke alarms where dusty and the dishwasher (that I've never ever used) was "dirty".. supposed that they use a luxury cleaner😑 Useless.

Galaxy · 14 August 2021

★★★★★ 5/5

Trustpilot

My experience with Centrick was fantastic!

My experience with Centrick was extremely positive. I worked mainly with Elaine but also with Gary and both were highly professional and responsive. One particular incident in the selling of my house needs to be told. A buyer pulled out of purchasing the property on a Friday and the next day Elaine had arranged three viewings, one of which was the couple that eventually bought the house. During the sale, I built a very good relationship with Elaine who was always at the other end of the phone. She is incredible! I cannot recommend Centrick Solihull highly enough!

Chris · 11 August 2021

★★★★★ 5/5

Trustpilot

Saf, Concierge, excellent

Saf, our Concierge, is excellent. I have lived here at Liberty Place, for nearly 6 years and any request, any time, he is there to help. Really made things so much manageable day-to-day. Can't thank him enough.

Dr · 16 December 2025

★★★★★ 4/5

Trustpilot

Quentin - Very Helpful

From the viewing to the offer, Quentin was exceptional and very helpful. I look forward to moving into my new home.

Umair · 19 January 2023

★★★★★ 5/5

Trustpilot

Quentin Lee has been extremely helpful

Quentin Lee has been extremely helpful. We viewed and he helped us fill out our application with ease. I hope we get this property.

Cameron · 28 September 2022

★★★★★ 5/5

Trustpilot

Quentin

Quentin has been extremely professional and has always been keeping in touch in order to provide the best experience possible. His communication has been great.

Aya · 18 August 2022

★★★★★ 5/5

Trustpilot

Quentin was really helpful and answered…

Quentin was really helpful and answered all my questions. Explained everything to me.

Alrryan · 14 September 2023

★★★★★ 5/5

Trustpilot

Quentin is a very nice agent of centric…

Quentin is a very nice agent of centric and he explained everything very perfectly.

Customer · 19 August 2023

★★★★★ 5/5

Trustpilot

Excellent service!

Mr.Marwan gave me the best reception service experience! Thank u Marwan! You made my day!

Consumer · 22 July 2023

★★★★★ 5/5

Trustpilot

Centrick recently dealt with buying my…

Centrick recently dealt with buying my first home. Nancy was lovely and willing to help me with whatever I needed. Really good service! Would definitely recommend

Georgia · 30 June 2022

★★★★★ 5/5

Trustpilot

Marwan has been really helpful and very…

Marwan has been really helpful and very nice! I lost my package and he took his time to help me look for it and that actually made my day.

Ranita · 29 January 2022

★★★★★ 5/5

Trustpilot

Quentin is very professional and…

Quentin is very professional and efficient, he is one of the best agents I have met in Birmingham.

Vera · 16 April 2023

★★★★★ 1/5

Google

Poor communication with tenant, they send workers to your home with keys without informing you of their coming. They have done this three times to me and other tenants in the building upon how badly we complain. No respect for tenants privacy.

Lilian · 25 September 2024

★★★★★ 5/5

Google

After a difficult negotiation with a landlord I spoke with a very helpful gent at Centrick who explained the challenges that we were facing and will work as hard as he/Centrick can to get us the perfect property. The way business should be done. Thanks for the professional call and I look forward to seeing what you can do for us in the future.

Lee · 13 June 2023

★★★★★ 5/5

Trustpilot

Iron Yard Sheffield

I rented an apartment in Iron Yard, Sheffield. Firstly the apartment was fantastic. Brand new with high quality fit out and extremely comfortable. What made the experience better was Martin the Resident Experience Manager who was always on hand offered first class service and resolved any issues that arose immediately he really is an asset to the property and company!

Matthew · 28 September 2023

★★★★★ 5/5

Trustpilot

Neve is amazing

Neve is extremely professional, helpful and has very quick responses. I definitely would recommend her to someone looking to move out asap.

Tina · 22 November 2022