Centrick New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

Continues to be the worst property…

Continues to be the worst property management I have ever come across. Melanie Hunt who manages the flats fails to acknowledge every contact I make and the same for my fellow neighbours, ignores emails and telephone calls, told me I could not have a refund of overcharged service charge and had to be a credit note. To top off my experience now her and her colleagues have ignored me numerous requests all week to have the elevator fixed. We have had no disabled access to the flats for 5 days resulting in my nan being unable to visit me today after 3 years of not seeing her due to COVID. Despite numerous failings, myself and my neighbours are still being charged an increasing amount of service charge at each installment. I cannot stress enough how much you need to avoid this company.

Frances · 22 July 2022

★★★★★ 4/5

Trustpilot

Good apartments but could have been better

The sofas should have been thoroughly cleaned as well as all the kitchen cabinets before our move-in to the apartment. Also broadband setup, postal code setup should also have been done.The room heaters also seem ineffective to heat up the entire rooms. The provisions for lighting could be enhanced at least with additional bulb sockets.

Chandrashekhar · 8 June 2024

★★★★★ 5/5

Trustpilot

Marwan is a kind person he is…

Marwan is a kind person he is professional and always willing to assist thank you for your dedication

Jingxi · 14 October 2023

★★★★★ 1/5

Trustpilot

I wish I could leave a negative stars

I wish I could leave a negative stars, Not in touch with the market, the valuer doesn't know what they are talking about. Wouldn't use them ever again even if they offered free service. Had a commercial valuation done by Katherine Nola and Benjamin Fish, even after explaining to them of the value add and current rental , they refuse to value the property correctly.

Gurmukh · 7 November 2023

★★★★★ 5/5

Trustpilot

We just moved to nottingham.Centrick…

We just moved to nottingham.Centrick was really helpful in finding our first home.Chelsea was our negotiator was very helpful and guided us in every process.

Sivasubbu · 31 March 2023

★★★★★ 5/5

Trustpilot

Quentin is a great agent

Quentin is a great agent. I really appreciated that he spent a lot of time going through the application process with me and giving me advice on how to complete it.

Tima · 20 August 2022

★★★★★ 5/5

Trustpilot

Lovely and kind staff

Lovely and kind staff, in particular Neve, who was helpful to show me around on my viewing day. She was very welcoming and would like to thank her for her time.

Aiida · 15 August 2022

★★★★★ 5/5

Trustpilot

Mollie Squires was very helpful in…

Mollie Squires was very helpful in sorting out an issue I had with my tenancy. She was always very quick to respond to my emails, and helped me through until the issue was fully resolved. Thank you once again!

Mohammed · 25 May 2021

★★★★★ 5/5

Trustpilot

A special thanks to Neve

A special thanks to Neve, she was proactive, helpful and understanding of my situation. Neve replied to emails quickly, liaised with me and made the whole process running smoothly.

Riva · 31 October 2022

★★★★★ 5/5

Trustpilot

Helpful Service

I attended multiple Centrick viewings during the week while trying to find a new apartment. Quentin was very helpful at all of the viewings and provided all the information I needed.

Mr · 10 August 2022

★★★★★ 1/5

Trustpilot

Shameless

I’m a landlord and have dealt with many different agents over the years. This company will ignore you for a long time and they will then deny and lie until they have run out of embarrassingly bad excuses. They even make fake emails that are then forwarded as an attachment but all of the meta data has been removed. Juliet Baylis and Shelley Wootton refused to admit how bad the company is and would shamelessly lie to me but thankfully I had a mountain of evidence that they eventually couldn’t ignore any more. DO NOT delete any emails from this agent no matter how insignificant you may think it is as they will eventually catch themselves out with their lies an you will have everything in writing. Also do not talk to them on the phone to keep everything documented and in writing.

Big · 19 June 2022

★★★★★ 5/5

Trustpilot

Armin was very helpful

Armin was very helpful, and explained Things.And answering all my questions that I had asked him.Linda Littlewood

Linda · 25 October 2023

★★★★★ 4/5

Trustpilot

Great building managers

Both Ryan and Emilia always give good support . They have tried to help me in many cases and they always respond to the email efficiently . In terms of the overall Centrick management, I think this could improve. Especially due to some recent events , a number of cameras within the building would be very much appropriate.

Julia · 28 March 2024

★★★★★ 5/5

Trustpilot

Good customer service

Kiki was extremely responsive and helpful. My matter was resolved within minutes.

Joanna · 15 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend Centrick

Highly recommend Centrick, communication was great and they were really helpful. Neve was amazing right from the first viewing. Really helpful and professional always quick to respond to any queries.

Fay · 11 September 2022

★★★★★ 1/5

Trustpilot

Suppliers Beware!!

Suppliers Beware!!! Watch the Building and Estate Management side of this company. They took over the management of a Worcester Shopping Centre some time ago, and despite chasing for nearly 3 months, we are yet to receive payment for comms services provided during this time. We have emailed and called several times, and our contact doesn't take our calls or reply to our emails. We deal with lots of estate management companies across the UK, and never have we dealt with a company lacking professionalism in the same way Centrick lack. Good luck!

Simon · 14 June 2022

★★★★★ 1/5

Google

Just awful and dangerous, thieves - not provided the service we paid for over a period a three years and never gave a refund. Worse, dangerous: did not answer the emergency request at three different occasions: there were responsible for a dangerous leak from the roof and each time waited between 3 days and a week before sending someone. They did not give any financial compensation although there has been water leaking heavily on my bed (three times over a period of 18 months, so they had time to fix it). The ceiling could have collapsed, maybe has by now, they never fixed the leak properly and did not care at all. I left the property because of them. They had no one answering the emergency call at several occasions and when they did, they did not send anyone and waited for a few days (as they contractors don't work weekend, wow!!) In addition: they never fixed the parking gate (for which we paid) in three years, although we paid for a secured property the gate was wide open 24/7 ! Nor the intercom system. And they don't want to give us any refund. Of course when I wrote several emails and asked to speak to someone in charge, the (awful) person -probably not human - replied that I am not entitled to write to them. I usually don't write review but I feel it is my duty to warn people, just stay away from them. Edit: regarding your reply "sorry you did not receive a good service". You are flattering yourself ! It is much worse than a bad service. I have emailed you at multiple occasions, probably a hundred times! You can easily find out which property we are talking about. The best answer I got was the new person in charge was very sorry for me but could not give me any refund (so "thank you dear customer for you money, sorry we didn't do the job you pay us for and put your self at risk, good bye now"). Already better than the manager before who said -in a very rude manner- that as tenant I am not supposed to contact the agency. Sure, I will email you again and you are not going to do anything. At least you are responding here !

Nicolas · 13 June 2022

★★★★★ 5/5

Trustpilot

Good customer service

Phoned Centrick today and spoke to Kiki Worlali King who was very pleasant and helpful. Good customer service

Sue · 27 September 2023

★★★★★ 5/5

Trustpilot

Kiki is really helpful and seriously…

Kiki is really helpful and seriously fallow the problem up to the end.I really appreciate what he is done.

Kambiz · 1 September 2023

★★★★★ 5/5

Trustpilot

Excellent experience with tenancy manager during tough period

Had real issues with our previous agents and then Centrick took over, who seem way more on it!Luis P is the tenancy manager for my flat, and went above and beyond to assist when my plans changed last minute, meaning I had to extend my contract. Not only did he help with this with no issues, he then took care of any confusion by the Lettings agent, letting me know not to worry about it. He’s made a stressful situation much better with his understanding, speed, and thoughtfulness - a credit to the company!! Thank you!!

Poppy · 11 June 2022

★★★★★ 1/5

Trustpilot

This company took over our building…

This company took over our building maintenance in February 2022 with - as with all property service companies - the promise of action towards all of our issues.Well surprise, surprise, poor delivery ensues. We have numerous issues that have been ongoing from the previous management company that still have had no response to. We received bills late - in early April - which should have been received in February. A payment in full for the first 6 months was immediately sent. This has somehow not been received even though the payment was to the exact account as advised by Centrick.There have been numerous attempts to call their credit control team which each time has simply not been answered. I finally got through to a 'real person' some 3 to 4 weeks ago, who advised me to send proof of payment via email to the accounts team, which was done. Nothing was heard, so we assumed all was OK, then today we received a letter advising that a late payment charge of £72 had been applied for non-payment. Just imagine my anger and absolute frustration!!I would now like to know who the board of this company are, as there must be someway in which they can be held accountable? When you ask for these details, you are met with a the answer that they cannot provide these details, that is against the law. Why do their accounts teams not understand this?By return, I would like to receive these details as there is simply no other way that I can see of getting the such issues resolved.

Lee · 9 June 2022

★★★★★ 5/5

Trustpilot

Thank you to Alexandra Maher

Alexandra Maher was very helpful throughout the process. This is my first time to rent a property, Alex was professional, nice and promptly answer all my questions which really helped us solving the issues. Thank you Alex!!

Branden · 6 September 2021

★★★★★ 5/5

Trustpilot

The estate agent was very professional…

The estate agent was very professional and quick. Which I appreciate. Quentin was his name :)Thanks for the viewing,Reece Kuby

Consumer · 1 August 2023

★★★★★ 5/5

Trustpilot

The customer service agent was…

The customer service agent was extremely efficient in handling my requests. She found my account, answered the questions and provided me with an access code. Great, no problem attitude, courteous and I genuinely got the impression that she was enjoying dealing with the situation.

TIM · 19 November 2024