Trusted Agent profile · Birmingham
★★★★★
2,166 reviews across 2 platforms
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Centrick New Homes's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,166 reviews on two platforms, including 341 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotCara has been a very great help with me…
Cara has been a very great help with me moving in to the property. She has helped me through all my applications and had no problem answering any questions i had.
Thank you for leaving us a 5-star review! We will be sure to pass on your feedback to Cara. Kind regards, Centrick
5/5
TrustpilotGreat service, no complaints
Quentin was very professional. Viewing was carried out efficiently and all questions were answered. He was in contact within hours to confirm a contract, I’m very pleased with my experience with centrick.
Thank you for leaving us a 5 star review!We really appreciate your kind words and we will be sure to pass them on to Quentin.Best, Centrick.
1/5
GoogleBeen on hold for 1h 35m and still no answer.
Hi Troy Field, We’re sorry to hear about your experience with our responsiveness. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind regards, Centrick
5/5
TrustpilotGreat experience in working with Quentin
Great experience in working with Mr Quentin Lee of Centrick today. Everything is smooth and efficient in a professional way. Looking forward to the next step.
Hi Felix, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
5/5
TrustpilotRegarding my phone conversation with…
Regarding my phone conversation with Toluwani:I am happy to say that she dealt with my issue calmly and with empathy and patience. She advised me clearly and promised to act to bring my problem to the notice of the appropriate official. I am grateful for her excellent service.
Hi Richard, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Toluwani. Kindest regards.
5/5
TrustpilotEfficient service
Quentin Lee was lovely and a very helpful person. The agency responded to my viewing request very quickly. Great and helpful information given. Whole process was smooth
Hi, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Quentin. Kindest regards Centrick
5/5
TrustpilotGood customer services
Good customer services - polite, helpful and friendly. Thank you Amin for your assistance today.
Hi, Kirk. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Amin. Kind regards, Centrick.
2/5
TrustpilotGood flat but terrible customer service experience
Really good flat in Birmingham. However, their customer service and tenancy managers are terrible...Trying to fix 2 issues in the flat (broken table + wardrobe mirror sliding door) for 2 months now without any update or news about it.I tried to contact them one to twice a week and issues have been marked as "completed" when nothing has been done...Actually it's a shame because it's a great flat to live in but their service is really terrible, needs improvement.
We're sorry to hear about this experience, we're passionate about customer service and would like to help you resolve this issue. Please could you email customerservice@centrick.co.uk with your property details so we can ensure the correct team handle this for you urgently.Kindest regards, Centrick
5/5
TrustpilotAccommodating and Knowledgeable
Quentin was extremely informative and has been supportive in my application thus far, look forward to moving in!
Hi Goss, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotRyan was most helpful not only…
Ryan was most helpful not only answering my questions in a language I could understand but did it in a very professional manner.Thsnkyou
Hi Wilkin, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Ryan. Kindest regards, Centrick.
5/5
TrustpilotQuentin was super helpful
Quentin was super helpful. One of the best House agents I’ve encountered. I’m really glad to be renting a property from Centrick after so much failed attempts with other agents.
Thank you for leaving us a 5 star review! We really appreciate the positive feedback and will ensure this is passed on to Quinten.Kind regards, Centrick
1/5
TrustpilotDreadful customer service!
Dreadful customer service!They took over the management of the building I live in 5 months ago, and we still haven't received the bill for the service charge. I've emailed several times to flag this in the past few months without any result. Calling them is pointless as well - IF they answer the phone, they just say they're busy. Well...if they cannot handle their workload they shouldn't be taking on more. Or, as a bare minimum, they should just send us an update about the situation and apologise.I've also emailed them about the state of the windows that haven't been cleaned for months - again, no response.These are just the basics - if they can't get this right, I'm already worried about the future.
Hi there, we're sorry you feel this way. Can you please send us more property information so we can locate you at customerservice@centrick.co.uk. This way someone from the appropriate team can contact you! Best, Centrick
1/5
TrustpilotCentrick are Crooks !!
Centrick are Crooks !!! Chasing overpayment for years. Not refunded , lining their own pockets Treating Leaseholders very badly Should be a law against it ! Hard working tax payers owning an apartment are penalised by this uncaring, unsupportive company Should be barred !!!!!’ The reply of contacting you - Tried several times to no avail
Hi Sophie, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotMaxi - 5 Stars!
Since myself and my partner moved into our property, Maxi based in Bracknell has gone above and beyond to make sure we feel at home. Never shy of a conversation, a laugh and support when you need it. Our time here renting would not be the same without him!
Hi Chloe, thank you for leaving us a review! We really appreciate your kind words and will be sure to pass them on to Maxi. Kindest regards.
5/5
GooglePurchased a new build property through Centrick. Stella was the sales agent I dealt with. She was very professional and responded to all of my many queries in a timely manner. Would definitely recommend Centrick/Stella to prospective home buyers.PositiveResponsiveness, Professionalism
Hi J Johnson, thanks so much for taking the time to leave your review and kind words about Stella, we'll ensure it's passed on. Kind regards, Centrick
5/5
TrustpilotQuentin was very helpful
Quentin was very helpful to us and was able to find the right apartment for us according to our housing requirements.
Hi Joey, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotAccount registration issue
I was having issue regarding access to my accounts so Rajveer Singh helped me out.Rajveer Singh was professional, polite and very helpful.
Hi Osama, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Rajveer. Kindest regards, Centrick.
5/5
TrustpilotGreat Experience, Great Results!
Helped by Brogan and Kathryn of the Centricks commercial team - quick responses, able to resolve my problem in a courteous, timely and professional manner - happy to have them as part of the building management team for our property!
Hi Millsy, thank you so much for taking the time to leave your review and for the lovely words about both Kathryn & Brogan, we'll ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotUnreputable company
Unreputable company, they don't come back to me for weeks when I have a problem and my management fees have rocketed from £3,100 in 2024 to £4,800 in 2025, this is for a £240,000 flat. Everyone in our block of 12 wants them out.
Thank you for your feedback. We regret to hear you’re dissatisfied with your experience. To address your concerns, we’ve requested your information through this review. Please provide your name and property details or contact us directly at customerservice@centrick.co.uk. Your feedback is invaluable and helps us improve our services. Please provide the requested information so we can assist you effectively. Thank you for allowing us the opportunity to address your concerns.
1/5
TrustpilotUseless, fraudulent company
As a management company they are completely useless. Tenants keep receiving and being chased for invoices for works that have not been done. Nobody responds to repeated messages. No maintenance has taken place in out building for EIGHT YEARS! Several tenants have reported them to fraud alert. They are an absolute disgrace.
5/5
TrustpilotFantastic service and help throughout…
Fantastic service and help throughout the whole process, Hana & Chelsea has been exceptional in helping me and my housemate find our next property! 10/10
Hi Mathew, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Hana! Kindest regards Centrick
1/5
TrustpilotNo words for how bad this company is
I had to give one star as I couldn’t leave no stars - which implies there has been some level of service. There absolutely has not been any service at all. By far the most frustrating company I have ever had the displeasure of dealing with. Ignored emails, don’t try and call in the run up to 5pm when the phone line closes as they have stopped answering the phones by about 4.45, promised calls back on at least 3 occasions but have so far had none, spent two days in waiting for a contractor, not turned up, 1 problem took 18 months to resolve, the 2nd issue I am 5 months in and counting, front door not fixed, parking permits not sorted. The list goes on. I am so frustrated at the lack of customer service and communication. I shall definitely be withholding my service charge at the end of the year.
Hi Lynsey, we are extremely sorry that you feel this way. Could you please email us at customerservice@centrick.co.uk so we can get full clarity on this situation and come to a resolution asap. Best, Centrick
5/5
TrustpilotHayley M. - Victoria Point Ashford
As a tenant, I have had the pleasure of having Hayley as my concierge but she’s more than that. Ever since I moved in, she’s been extremely helpful with everything including (out of hour) delivery of packages, issues and prompt updates from management. At one point, she took action when the oven was accidentally left on in the flat and promptly dealt with this. She’s amazing!
Hi Louis, thank you for taking the time out to write this review and for your kind words regarding Hayley. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuentin Lee was well explanatory and…
Quentin Lee was well explanatory and good in our meeting, very hard working and well communicating. It was nice meeting you and helping secure my apartment.
Hi Adams, Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Quentin. Kindest regards Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
